Total 576 command center analyst job vacancies in Business Management / Project / Planning category in The Philippines

Responsibilities:

• Engage stakeholders to gather business requirements, operational needs, and project objectives
• Plan and manage project timelines, schedules, and resource allocation
• Coordinate cross-functional teams including developers, automation engineers, QA, and operations
• Collaborate with vendors to ensure alignment on deliverables and timelines
• Lead user training sessions and oversee UAT, SIT, and go-live support
• Monitor project progress, identify risks, and implement mitigation strategies
• Ensure deliverables meet quality standards, deadlines, and client expectations
• Prepare project documentation, reports, and client presentations
• Facilitate client meetings and provide advisory on WMS and healthcare automation solutions
• Support post-implementation activities, including handover and user training
  

Qualifications:

• Bachelor’s degree in IT, Engineering, Business, or a related field
• Min 2 years of experience in project management or consulting
• Strong capabilities in project planning, execution, and problem-solving
• Excellent communication and stakeholder management skills
• Able to work independently and handle multiple projects concurrently
• Proficient in documentation, reporting, and presentation

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Key Responsibilities

• Support end-to-end product delivery and launch execution, ensuring quality and timely implementation.
• Lead stakeholder discussions, manage scope, and proactively identify and resolve risks and issues.
• Gather, document, and validate business requirements and align solutions with stakeholders and technology teams.
• Oversee UAT activities, including planning, execution, defect tracking, and sign-off.
• Support post-launch activities such as verification, SOP documentation, and user training.
• Drive continuous improvement while ensuring adherence to governance, compliance, and SOPs.
• Provide guidance to team members and ensure quality, consistency, and accountability in delivery.

Requirements

• Minimum 5 years of experience in the insurance industry
• Diploma/A-Level or equivalent qualification
• Proven project management and coordination experience (project leadership experience is a plus)
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Key Responsibilities 

• Collaborate with business stakeholders to gatheranalyze and document ESGrelated requirements
•  Translate business needs into functional and technical specifications fordata and analytics solutions
•  Work closely with data engineering and data science teams to design andimplement ESG reporting and analytics solutions
•  Analyze ESG datasets eg carbon emissions sustainability metricscompliance data to identify trends and insights
•  Support the development of ESG dashboards KPIs and performance trackingframeworks
•  Ensure alignment with global ESG standards and frameworks eg GRI SASBTCFD ISSB
•  Assist in defining data models data governance and data quality standards for ESG reporting
•  Participate in UAT User Acceptance Testing and validate system outputs against requirements
•  Provide domain expertise on ESG products services and regulatory expectations
•  Create comprehensive documentation including BRDs FRDs use cases and process maps
•  Facilitate communication between business product and technical teams

Required Skills  Qualifications 

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field
•  5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains
•  Strong understanding of ESG concepts reporting frameworks andsustainability metrics
•  Proven experience working with data analytics data modeling and datavisualization tools eg Power BI Tableau
•  Familiarity with data science concepts statistical analysis and predictive modeling
•  Minimal Hands on experience with SQL and or Python R for data analysis will be good to have
•  Experience working in Agile environments and handling cross functional teams
•  Strong analytical thinking and problem solving skills
•  Excellent stakeholder management and communication skills

Your new company

This is a leading insurance and reinsurance service provider.

Your new role

• Underwriting & Policy Lifecycle Expertise
• Claims & Operational Modernisation
• Technology Transformation
• Exposure & Portfolio Analytics

What you'll need to succeed

• 7+ years in Large Commercial insurance.
• Strong large Commercial P&C Insurance expertise to support enterprise-wide technology modernisation initiatives
• Knowledge of Liability/ WICA/ Marine Hull/ Energy operational flows.
• Experience in Insurance Core system implementation or modernisation.
• Strong stakeholder management with Underwriting & Claims.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Job Description:

Key Responsibilities:

• Collaborate with business stakeholders to gather analyze and document ESG related requirements.
• Translate business needs into functional and technical specifications for data and analytics solutions.
• Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions.
• Analyze ESG datasets e.g. carbon emissions sustainability metrics compliance data to identify trends and insights.
• Support the development of ESG dashboards KPIs and performance tracking frameworks.
• Ensure alignment with global ESG standards and frameworks e.g. GRI SASB TCFD ISSB.
• Assist in defining data models data governance and data quality standards for ESG reporting.
• Participate in UAT User Acceptance Testing and validate system outputs against requirements.
• Provide domain expertise on ESG products services and regulatory expectations.
• Create comprehensive documentation including BRDs FRDs use cases and process maps.
• Facilitate communication between business product and technical teams.

Required Skills Qualifications:

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field.
• 5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains.
• Strong understanding of ESG concepts reporting frameworks and sustainability metrics.
• Proven experience working with data analytics data modeling and data visualization tools e.g. Power BI Tableau.
• Familiarity with data science concepts statistical analysis and predictive modeling.
• Minimal Handson experience with SQL and or Python, R for data analysis will be good to have.
• Experience working in Agile environments and handling cross-functional teams.
• Strong analytical thinking and problem solving skills.
• Excellent stakeholder management and communication skills.

Job Summary
1.1 Business Partner for Business unit and Value stream responsible for analyzing and monitoring
current, future, and strategic cost initiatives.
1.2 Specific activities may include: cost initiatives, forecasting, internal reporting, variance analysis,
modeling and other discretionary projects as directed by management.
1.3 Working as a member of the controlling team, this position primarily performs day-to-day finance
related activities designed to analyze and monitor the company’s cost initiatives and drive for results.

Job Scope
2.1 KPI tracking and analysis for plant by value stream and highlight opportunities and risks for
management attention.
2.2 On-time monthly reporting of plant KPI by value stream to manufacturing Department Heads and
quarterly to the Board.
2.3 Monitoring plant overheads by value stream and highlight significant deviation, ensure corrective
measures are specified and track that the measures are implemented.
2.4 Develop financial analysis tools to assist in management decision.
2.5 Costing of new products and guiding project managers on cost decisions
2.6 Checking inputs for new product calculations for reasonableness and collecting evidence for
documentation.
2.7 Tracking of new and transferred products‘ details and cost performance.
2.8 Maintenance of Costing/Accounting Data in SAP system.
2.9 Costing of new products in SAP system.
2.10 Transfer Price calculation, maintenance and communication.
2.11 Cost tracking and analysis of key products in the plant against provided target.
2.12 Ensure improvement activities on key products have been specified by respective departments and
track their implementation.
2.13 On-time monthly reporting of key products cost performance to manufacturing Department Heads
and quarterly to the Board.
2.14 Responsible for the forecast and product costing of new products during annual Business Plan.
2.15 Become a key user in SAP knowing necessary functionalities and advise/guide fellow associates.
2.16 Documentation of Working Instructions for existing and new tasks.
2.17 Undertake improvement activities/projects in the department.
2.18 Ad-hoc support related to finance and controlling topics.

Your Mission

This position is responsible for serving as a key expert in the development of digital maintenance software solutions. You will work closely with maintenance teams, software developers, IoT/PLC engineers, process engineers, and data scientists to leverage technology to improve, streamline, and automate maintenance processes. You will lead an agile squad in planning, application development, implementation, and monitoring of these technologies in Singapore and globally. You will bring experience in digital transformation, application solution development, and a strong understanding of AI and maintenance solutions available in the market.

What To Expect

[Project Leadership]

• Collaborate with global teams to gather Voice of the Customer, software practices, data governance requirements, and maintenance-related business use cases.
• Interface with various corporate functional areas and prepare technical documents, presentations, and reports.

[Technology Roadmap Development]

• Develop digital applications for maintenance, including LLMs, predictive maintenance solutions, and technology roadmaps.
• Lead maintenance-related application deployment as part of a Scrum team or as a Product Owner.
• Manage activities related to the Scrum Product Owner role.
• Oversee sprint execution and bug tracking.
• Support the monitoring of projects involving IT and Industry 4.0 initiatives.
• Work closely with industrial and IT teams to deliver scalable and secure solutions across OT and IT environments.

[Technical Leadership & Collaboration]

• Act as a technical reference and hands-on contributor across maintenance digital initiatives.
• Collaborate closely with IoT/PLC engineers and domain experts.
• Contribute to documentation, design decisions, and technical standards through playbooks.
• Mentor junior engineers through hands-on guidance, code reviews, and technical discussions.

What You'll Bring

• Bachelor’s Degree in Engineering, Automation, Computer Science, or at least 10 years of relevant technical and software application deployment experience.
• 8+ years of engineering experience in an industrial environment.
• 5+ years of experience in project management, Scrum, and software deployment.
• Strong analytical, leadership, and problem-solving skills.
• Proven ability to manage projects for accelerated sites and collaborate closely with cross-functional squads.
• Proficiency in Microsoft Office applications, including advanced Excel, Tableau, and Power BI.

• Develop and manage the integrated project schedule using Primavera P6 or MS Project.
• Coordinate with multidisciplinary teams to ensure alignment of planning activities.
• Monitor project progress and update schedules regularly to reflect actual performance.
• Conduct critical path analysis and scenario planning to support project decisions.
• Generate accurate progress reports and dashboards for stakeholders.
• Identify schedule risks and propose mitigation strategies.
• Support project controls including resource loading, earned value analysis, and forecasting.
• Participate in project meetings and provide planning insights to the team.

• Lead and manage CSA construction activities
• Coordinate with design, engineering, procurement, and other construction disciplines to ensure seamless project execution.
• Review and validate CSA design documents, drawings, and specifications.
• Oversee site preparation, foundation, structural steel, concrete, architectural finishes, and cleanroom construction.
• Ensure compliance with local building codes, safety regulations, and environmental standards.
• Manage subcontractors and vendors, including scheduling, performance monitoring, and issue resolution.
• Conduct regular site inspections and quality audits.
• Track progress, manage change orders, and report on project status to stakeholders.
• Collaborate with internal teams and external consultants to resolve technical and construction challenges.
• Drive continuous improvement in construction methods, safety practices, and cost efficiency.

• Lead and manage end‑to‑end electrical works for data center projects, from construction through commissioning and handover
• Oversee MV/LV power distribution, including UPS systems, Generators, Switchgear, busducts, PDUs, Earthing and lightning protection systems
• Review and approve electrical drawings, single line diagrams (SLDs), method statements, shop drawings, and technical submissions, FAT, SAT, IST, testing and commissioning documentation
• Coordinate with other teams, electrical subcontractors and vendors and local authorities and TNB

• Assist in the delivery of project management services throughout the project lifecycle.
• Conduct background research, data collection, and benchmarking to support decision-making.
• Establish and maintain effective project documentation and reporting systems.
• Support the development and updating of detailed project plans and schedules.
• Track project progress and performance indicators; prepare updates and reports.
• Manage change control processes and maintain accurate change logs.
• Draft formal progress reports and presentations for stakeholders.
• Stakeholder Engagement
• Liaise with clients, contractors, consultants, and other stakeholders.
• Attend project meetings and produce accurate and timely meeting minutes.
• Support communication flow between internal and external teams.

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Business Analyst

The Business Analyst at Kaplan Singapore partners with academic, admissions, operations, marketing, and technology teams to translate business needs into clear requirements and data-driven solutions. The role supports digital transformation initiatives by analysing processes, systems, and student journeys to improve operational efficiency and learner experience. The Business Analyst ensures solutions align with Kaplan's strategic objectives, regulatory requirements, and local market needs.

Key Responsibilities:

• Collaborate with academic, admissions, operations, and technology teams to define business problems and gather functional and non-functional requirements.
• Facilitate workshops (internal and external) to capture, validate, and translate stakeholder needs into practical, user-focused solutions.
• Work closely with the Project Manager to ensure project milestones are on track, proactively identify risks and dependencies, and support the successful delivery of projects in line with agreed scope, timelines, and quality standards.
• Analyse, document, and visualise current and future business processes using tools such as LucidChart, Visio, Miro, or equivalent.
• Conduct gap analyses, impact assessments, and develop business cases to support process improvements and digital initiatives.
• Maintain end-to-end traceability of business requirements, from initial scoping through delivery and operationalisation.
• Support agile and waterfall project lifecycles, working closely with development teams (including Salesforce project stakeholders).
• Perform internal testing and coordinate and conduct User Acceptance Testing (UAT) with business users to validate business requirements.
• Stay informed on emerging AI initiatives across the organisation and identify opportunities to support and contribute to their adoption.

• Degree in Business Administration, Information Systems, Data Science, or a related discipline.
• Substantial experience as a Business Analyst across the full project lifecycle, preferably in education, services, or digital transformation contexts.
• Expertise in process mapping, business case development, and requirements management.
• Familiarity with business analysis tools such as Confluence, JIRA, SharePoint, and Microsoft Office Suite.
• Strong facilitation, communication, and interpersonal skills.

Preferred Skills:

• Experience in international or student-focused education environments.
• Professional certification in Business Analysis (e.g. BCS, IIBA).
• Working knowledge of ITIL and project methodologies such as Agile, SAFe, or Prince2.
• Previous involvement in safeguarding-sensitive or compliance-driven projects.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

JOB RESPONSIBILITIES

• Work to achieve objectives and deliver results with a short term, operational focus.
• Carry out investigation of user reported issues, formulate and agree terms of reference.
• To prepare user requirement specifications for the issues that requires application development resources.
• To prepare Test Plan, perform testing on the application, manage/monitor UAT to ensure timely and quality deliverables.
• To manage and plan out assigned project or enhancement timeline.
• Able to communicate and manage vendor & solution team to ensure a smooth delivery of project and enhancements on time.
• Explain facts, practices, and policies to others within the department.
• Gather user requirements, and conduct feasibility study.
• Escalate problems/issues to respective team leader.
• Check problems in existing systems or processes.
• Raise data extraction requests in order to identify possible causes of the issues.
• Work with system team to produce Issue Analysis report to users and software and to recommend solutions, where applicable.

REQUIREMENT:

• Minimum 4 years’ experience in Business Analyst role
• Good to have insurance domain exposure/experience.
• Have knowledge and experience in SDLC cycle and implementation.
• Experience with Java and other internet technologies will be advantageous.
• Good analytical and listening skills.
• Ability to work independently with minimal supervision.
• Possess good working attitude and self-motivated to learn. Able to get along with everyone, maintaining good relationships at all levels from senior management to junior staff.
• Good organization skills with sound time management.

This role requires a highly self-motivated individual that is well organized and can time-manage well. The role requires the talent to perform the following duties:

• Develop, plan, and manage mechanical engineering projects, ensuring timely completion, cost-effectiveness, and adherence to quality standards.

• Collaborate with cross-functional teams, including sales, design, supply chain, and quality control, to optimize project outcomes.

• Prepare and review technical documentation, such as drawings, specifications, and engineering reports, ensuring accuracy and compliance with relevant codes and standards.

• Conduct feasibility studies, risk assessments, and cost estimates for proposed projects.

• Evaluate and select appropriate materials, equipment, and installation methods for projects.

• Troubleshoot and resolve technical issues and provide guidance to junior engineers and technicians as needed.

• Monitor and report on project progress to all relevant stakeholders.

• Ensure compliance with applicable health, safety, and environmental regulations throughout project lifecycle.

• Manage sub-contractor to ensure compliance with all project & requirement.

• Work closely with QC to fulfil all QC standard to meet contractual requirement.

• Managing all System Acceptant Test, System Conditioning and handover.

Requirements:

• Bachelor’s degree in mechanical engineering with strong knowledge in Thermodynamic.

• 2-5 years of experience in mechanical engineering and project management.

• Proficiency in computer-aided design (CAD) software, such as AutoCAD/SolidWorks/Inventor.

• Experienced in ACMV in data centre environment.

• Demonstrated experience in managing projects from concept to completion, with a focus on budget, schedule, and quality control.

• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with team members, clients, and external partners.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

Travel Requirement

This position may require occasional travel to various ASEAN countries and outstation locations as an essential part of the job responsibilities. The frequency and duration of travel may vary depending on project needs and business requirements.