Total 2 Senior Executive customer experience manager job vacancies in Legal / Public / Security category in The Philippines

Job Description

We are looking for a Public Relations Executive to support customer engagement, relationship management, and business development initiatives within an entertainment venue.

This role focuses on building strong customer relationships, enhancing guest experience, and driving repeat business through personalised service and engagement.

Key Responsibilities

Customer Engagement & Relationship Management

• Engage with customers to enhance overall experience and satisfaction
• Build and maintain relationships with returning and regular customers
• Act as a point of contact for customer enquiries and feedback
• Follow up with customers to encourage repeat visits

Sales & Business Development

• Identify opportunities to convert customers into regular clients
• Promote venue packages, events, and promotional offerings
• Support achievement of individual and team sales targets
• Drive revenue through customer retention and service excellence

Customer Experience & Hosting

• Support customer hosting and ensure a positive experience
• Coordinate reservations and customer arrangements with operations team
• Maintain high standards of service delivery

Marketing & Events Support

• Assist in events, campaigns, and promotional activities
• Support initiatives to increase customer engagement and attendance

Collaboration & Reporting

• Work closely with internal teams to ensure smooth operations
• Provide feedback on customer preferences and trends

Requirements

• Experience in customer service, sales, hospitality, or related fields will be advantageous
• Entry-level candidates with strong interpersonal skills and willingness to learn are welcome
• Strong communication and relationship-building skills
• Customer-oriented with a positive and outgoing personality
• Results-driven with interest in sales and customer engagement
• Able to work in a fast-paced environment
• Willing to work shifts, including evenings and late hours

Additional Information

• 6-day work week (rostered schedule)
• Working hours: Approximately 4:00 PM – 1:30 AM / 2:00 AM
• Commission and performance-based incentives available
• Variable bonus based on company performance
• Medical and dental benefits provided
• Annual leave starting from 10 days (incremental)
• Career advancement opportunities within the organisation

All applications will be assessed based on merit, such as skills, qualifications, experience, and the ability to perform the job. We are committed to fair and non-discriminatory hiring practices in accordance with the Tripartite Guidelines on Fair Employment Practices (TGFEP).

EA License No: 23C1703
EA Personnel No: R1762582
EA Personnel Name: Wong Choo Sian, Jabez

Public Relations Officer/Customer Relations Executive

Email : CV@ourrecruiters.com

Job Scope:

Arrangement for Works to be carried out within the flats, dealing with requests and resolving feedback by manning the Hotline and/or the video conferencing platform.

The CRE shall manage and update information such as survey, repair, painting appointment etc., as well as providing quotation on private items etc.

The CRE shall have effective communication skills, telecommunication skills, good interpersonal skills and a passion for service delivery.

They shall also be meticulous and independent, numerate and proficient in using computer software such as Microsoft Office, e.g. Excel, Word, PowerPoint, etc. as well as video conferencing.

The CRE shall have a minimum qualification of GCE ‘O’ level Certificate or equivalent. Otherwise, the CRE should have at least one (1) year of customer relations work experience.

Requirements:

Min. 2 years experience in HIP project an advantage

Proficient in MS office