A PURPOSE
The Customer Partner (MA, Hardware/Software) the company’s sales and customer management activities by handling primarily inside sales transactions, maintenance agreement (MA) renewals, and digital commerce operations as a secondary support.
This role focuses on customer follow-ups, quotation support, renewals administration, and sales coordination, serving as a key support function to ensure smooth sales execution and customer continuity. The position is designed as a developmental role, providing exposure to managed services, recurring revenue models, and digital sales operations backup within a System Integrator and Managed Services environment.
B KEY RESPONSIBILITIES
1. Inside Sales Support
· Support assigned customers with day-to-day sales enquiries, quotations, and order processing.
· Handle inbound sales requests and follow up on leads generated from sales teams or digital channels.
· Assist field sales and senior customer partners with administrative and coordination tasks.
· Liaise with internal teams to obtain pricing, service scope details, and delivery timelines.
2. Maintenance Agreement (MA) Sales & Renewals
· Source, manage and submit new MA tenders in consultation with MA lead
· Maintain records of MA contracts, including expiry dates, pricing, and coverage details.
· Support MA renewal activities by preparing renewal quotations and follow-up communications.
· Assist in identifying basic upsell opportunities such as MA extensions or service add-ons.
· Ensure timely renewal processing to prevent service interruption for customers.
3. Sales Operations & Coordination
· Prepare sales (Hardware/Software) documentation such as quotations, sales orders, and contract forms
· Update CRM/ERP systems with customer interactions, quotations, and order status.
· Coordinate with Finance on invoicing, billing queries, and documentation accuracy.
· Ensure compliance with internal sales procedures and approval workflows.
4. Customer Experience & Relationship Support
· Serve as a first point of contact for customer queries related to orders, renewals, and contracts.
· Escalate service or delivery issues to appropriate internal teams in a timely manner.
· Support customer satisfaction by ensuring prompt responses and follow-ups.
5. Learning & Continuous Improvement
· Learn the company’s service offerings, managed services portfolio, and sales processes.
· Participate in training on products, systems, and customer engagement practices.
· Support special projects related to sales process improvement, CRM usage, and digital initiatives.
C REQUIREMENTS
Education & Certifications
· Diploma or Degree in Business, Marketing, Information Technology, or related disciplines.
· Fresh graduates or early-career candidates are welcome to apply.
Experience
· 0–2 years of experience in sales support, customer service, inside sales or administrative roles.
· Exposure to IT services, technology sales, managing tenders, maintenance related is an advantage but not mandatory.
Skills & Competencies
· Strong willingness to learn and develop in a sales and customer-facing role.
· Good communication and interpersonal skills.
· Basic understanding of sales processes and customer service principles.
· Detail-oriented with good organisational and follow-up skills.
· Comfortable working with systems such as CRM, ERP, and Microsoft Office tools.
· Positive attitude, team player, and ability to work in a structured environment.
This Job Description is to be read in conjunction with applicable Company
