Total 1,913 technical support job vacancies in Information Technology category in The Philippines

Job Description:

· Carry out site supervision duties in accordance with the Building Control Act.

· Ensure works are done appropriately following the approved drawings.

· Assist the Resident Engineer on all site and/or construction related matters.

Job Requirements:

· Minimum Diploma in Civil / Structural Engineering or equivalent.

· Registered with IES as Resident Technical Officer (Civil).

· Minimum 10 years of construction experience in supervising civil and structural works.

· A person with good communication skills and with ability to work in a team.

Responsibilities

• Supervise Architecture and C&S works and report to Senior Resident Architect (SRA) & Resident Architect (RA), to project completion and handover, ensuring compliance with regulations & client requirements.
• ARCHI RTO with background knowledge and experience on supervision of Architecture and C&S works
• Report to the Senior Resident Architect (SRA) and Resident Architect (RA) and ensure work carried out in accordance with the approved drawings and specifications
• Facade inspection and attend site walk with Owner and Consultants
• Highlight any critical issues, discrepancies and non-conformances/irregularities.
• Assist in the review of Main Contractor’s shop drawings, material submissions, method statements, trade demos etc.
• Assist the SRA and RA to prepare, maintain and update site report and records on project progress
• Monitor, report and assess site progress and quality standards
• Ensure the Contractors maintain safety, cleanliness and tidiness of work on-site

Requirements

• Possess a Diploma in Architecture, Building Service or related disciplines from recognized tertiary institution
• Minimum 10 years of relevant practical experience in full-time site supervision of Building works, architectural elements and finishing works for building construction sites in Singapore
• Experience in glass curtain wall & precast panel facade preferred
• Accredited Resident Technical Officer (RTO) with IES
• Conversant in building statutory codes and requirements
• Familiar with BCA CONQUAS and Quality Marks assessment and Safety aspects in the construction industry

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459 (https://gemsrecruit.com/)

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Job Title: Technical Engineer (ID1737)
Location: Tagore
Working Hours: Monday – Friday 8.30 am – 5.30 pm
Salary: $4500 - $6500

1. Key Result Area 1: Support the sales team by identifying the right INKO products to
meet customers’ requirements
• Develop strong relationships with customers as a trusted advisor to facilitate
engineering solutions by working closely with customers and, providing pre-sales
and post-sales support.
• Work with sales teams to interpret customer requirements, deliver solutions and
manage customer expectations with the end-goal of sales in mind.
• Work as a consultant to the sales teams and clients to problem-solve and make
recommendations during the sales process.

2. Key Result Area 2: Provide engineering solutions to resolve customers’ engineering
challenges through troubleshooting
• Offer workable solutions to help solve customers’ problems.
• Participate in technical discussions with the client’s engineering or maintenance
teams and address any process or engineering concerns.
• Be able to think critically and suggest improvements that might lead to cost savings
or other client benefits.
• Work with INKO Technical Service Unit to implement engineering solutions for
customers.
• Maintain quality service by establishing and enforcing the company’s service
standards.

3. Key Result Area 3: Deliver presentation or in-depth training of INKO
products/solutions to customers.
• Develop and deliver product demonstrations and sales presentations that explain key
technical aspects of solutions that will benefit customers and prospects. Effectively
tailor presentations for customers and special events.
• Conduct technical and/or product training for internal and external customers.
• Engage in developing company’s marketing resources whenever necessary.
4. Key Result Area 4: Be an effective contributor to the project team
• Identify product improvements or new products by remaining current on industry trends,
market activities, and competitors.
• Communicate and negotiate with Principals/suppliers to bring the most cost-effective
benefits and solutions to customers.
• Act as an intermediary between customers and suppliers to clarify and resolve any
issues relating to technical requirements and specifications.
• Source and broaden INKO’s product range from reliable local/overseas suppliers.

5. Key Result Area 5: Managing Projects
• Develop technical solutions in engineering projects from inception to completion.
• Support the project teams by engaging in technical discussions with customers and
suppliers to ensure that project is delivered on time and with budget.
• Be prepared to offer alternative workable solutions when unforeseen problems surface
during the project execution.
• Ensure all information related to the project is properly documented and stored in
company database.

6. Key Results Area 6: Building and Maintaining Good Relationships with Principles
• Work with our principles to obtain quotations and technical support to
address customers’ needs
• Organise and coordinate visit schedules with the Sales team for the
joint visit to customers
• Provide clear and concise communication with our principle

As part of the COO’s Platform and Integration Office within the Business Services team, the Cloud Application Support Specialist is responsible for providing first‑level technical support to the client‑facing front office team.

The role also involves supporting various front office and client‑facing applications.

Main responsibilities include:

• Deliver day‑to‑day 1st or 2nd level technical support for SaaS applications and other front‑officer client‑facing systems.
•  Provide guidance and coaching to team members on troubleshooting, issue isolation, escalation paths, and communication best practices.
• Oversee ticket queue management, ensuring accurate logging, prioritization, and timely resolution of incidents and service requests.
•  Conduct training, briefing sessions, and knowledge‑sharing activities on application features, navigation, and support procedures.
• Responsible for critical, high‑severity, or time‑sensitive incidents, performing issue triage, driving troubleshooting efforts, and coordinating recovery actions.
• Support team members insolating issues and determining when escalation to vendors or internal technical teams is required.
•  Act as the main liaison during major incidents—ensuring clear, timely, and consistent communication across front‑office users, internal IT teams, and vendors.
• Ensure that outages and timely updates are communicated to affected users until service restoration is confirmed.

Work Experience and Requirements

• Minimum of 3 years of experience in system engineering and application support in the Banking/Financial institution.
• Preferred experience of working with vendors & 3rd party service provider for technical customer support in cloud application
• Proficiency in SQL and able to write scripts in Python
• Familiar with SaaS platforms such as Aladdin, Microsoft cloud, or Amazon web
• Able to maintain patience and empathy when dealing with high-pressure situations or demanding users.
• Able to thrives in a fast-paced environment and adapt to complex demands.
• Able to work independently with minimum supervision, he/she is also detail in work and delivery focused.
• The candidate will demonstrate ability to work confidently and collaboratively with cross-functional stakeholders of varying seniority.

Certifications (Preferred):

• AWS Certified Cloud Practitioner or AWS Solutions Architect – Associate
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL Foundation (for incident/change management best practices).

Education Requirements

• Bachelor’s degree in computer science, IT, or related field.

Technical Sales Engineer - Lighting Solution

• Work Location: Ubi, Singapore
• Working Hours: Mon – Fri 8.30am – 6.30pm
• Monthly Salary: Base up to $4000 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a well‑established provider of lighting solutions with decades of industry experience. The company is recognized for delivering high‑quality, innovative products and services that meet diverse customer needs. With a strong presence across multiple markets, the company focuses on creating sustainable and reliable lighting systems that enhance environments and improve user experiences. The brand is committed to excellence, customer satisfaction, and continuous improvement in both design and technology.

Responsibility

• Drive sales and marketing efforts, build strong client relationships, and promote lighting products.

• Conduct product presentations and demonstrations, sharing updates to enhance brand awareness.

• Handle sales enquiries, attend site visits, and provide tailored solutions that meet customer needs.

• Prepare quotations, tenders, and negotiate contracts to secure orders and ensure timely delivery.

• Provide after-sales support, including troubleshooting, maintenance, and project coordination.

• Perform ad-hoc duties to support overall business operations and departmental goals.

Requirement

• Diploma/Degree in Electrical / Electronic Engineering or Marketing or Business
• Minimum 2 years of engineer experience in local construction industry
• Good interpersonal and communication skills, with the ability to coordinate effectively.
• Product training will be provided
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Responsibilities

• Perform production job support and track incidents to closure especially on the batch job recovery and failures
• Conducting EVMS (Enterprise Vulnerability Management System) assessment and patching to ensure data accuracy and integrity.
• Participating in on-call rotations to address urgent monitoring issues outside of regular business hours.
• Respond to alerts and incidents generated by monitoring systems, investigate root causes, and implement corrective actions to resolve issues promptly.
• Evaluate potential solutions relating to business intelligence and data warehouse and make recommendations to resolve business problems
• Liaise closely with vendors and project team members in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
• Support the team in defining, tracking and documentation of the technical deliverables expected
• Provide 24/7 primary application maintenance support on technical aspects

Requirements

• Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
• Five (5) years’ experience in developing, implementing and maintaining data warehouse.
• Strong experience in using Informatica PowerCenter with ability to diagnose and troubleshoot ETL errors.
• Strong SQL skills using Oracle and SQL server databases.
• Thorough understanding of data warehouse concepts, dimensional design, and ETL optimization.
• Experience in data modelling and design.
• Ability to manage users, vendors and coordinate with multi-disciplinary teams.
• Strong analytical skills and ability to work independently, as well as in a team

Technical Sales Engineer - Battery Expert

• Office Location: Clementi Area
• Working Hours: Mon – Fri 8.30am – 6pm
• Monthly Salary: Base up to $3400 + Allowance + Commission + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview
The company is a well‑established Singapore‑based organization with a strong presence in both local and international markets. Recognized for the company’s commitment to quality, reliability, and innovation, the company provide effective solutions and services to a diverse range of clients across industries.

Responsibility

• Drive sales growth by achieving profitability targets and expanding distribution channels.
• Prepare quotations, proposals, and manage sales administration with accuracy and efficiency.
• Troubleshoot and resolve technical issues related to industrial batteries to ensure reliable product performance.
• Collaborate with the logistics team to coordinate timely deliveries and maintain high standards of customer satisfaction.

Requirement

• Minimum Diploma in Electrical/ Electronics/ Mechanical Engineering and recognized by relevant authority
• Minimum 3 year of proven relevant sales experience in Battery manufacturers or distributors/ AWP or MEWP rental companies/ Generator or power rental companies/ Industrial equipment rental or solution providers
• Strong interpersonal and communication skills
• Access to own/rent a personal vehicle for work-related travel
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.
Recruit Lync Pte Ltd | EA License Number: 22C1000
Chen Hoe Nam | EA Personnel License: R25158678

Job Description

• Industry/ Organization Type: Construction
• Position Title: Technical Engineer
• Working Location: Boon Lay
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.30pm)
• Salary Package: Basic salary up to $4,500 + Variable Bonus
• Duration: 2-years Contract (Convertible to Permanent)

Key Responsibilities

• Prepare technical reports, design calculations, and specifications
• Create 2D and 3D drawings as needed
• Plan and oversee engineering projects
• Conduct feasibility studies and technical assessments, including site investigations
• Carry out site inspections and investigations as required
• Coordinate and communicate with clients, authorities, architects, engineers, contractors, and suppliers to resolve design and development issues
• Conduct research and gather data for projects and Capstone initiatives
• Ensure project compliance with current codes of practice and legal requirements
• Attend training courses provided by the company

APPLY NOW!!!

• Bachelor’s degree in civil & structural engineering, or relevant discipline
• Recognised qualification by the Professional Engineers Board Singapore (PEB) preferred
• Experience in restoration, civil or structural engineering design, or project management is an advantage
• Proficient in Microsoft Office and engineering design software
• Able to perform engineering hand calculations to relevant codes (BS/EC)
• Experience with CAD or BIM is preferred
• Willing to travel as required

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #65005 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Overview

To obtain the most suitable Sika admixture approved with Sika customers, such as ready-mix concrete producers, contractors, precast producers etc. In case, standard admixtures do not meet the customer requirements, suggest suitable modifications in the concrete mix design or as a last option do modifications in the admixture formulation to meet the concrete requirements.

Duties and Responsibilities

• Product approval of new & existing customers leading to sales growth
• Understand and align product development as per customer requirement
• Mix designs as per customer requirements.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyse, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Engage into Product demonstration & testing
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support. 
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices 
• Coach peers through tough tickets while flagging trends that impact Support
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments.
• Experience using Intercom, or similar SaaS platforms
  Experience in chat, email, and/or video-based customer support.
• Display strong communication skills and are able to break down complex topics for non-technical users.
• Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• Self-Directed and can plan your workload based on urgency and impact. 
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of character.
• Strong troubleshooting skills using logs, product tools, and impersonation features
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.
• Comfort working in fast-paced, dynamic environments where product updates are frequent

NICE TO HAVES (NOT REQUIRED)…

• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast growing startup  environment

• Competitive compensation
• vacation leave
• HMO
• Training and development programs
• Joining a team that contributes to meaningful, high-impact projects across different areas

We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams.

Responsibilities

• Monitor system alerts, performance, and contact center platforms
• Triage and manage incidents using defined priority frameworks
• Coordinate with cross-functional teams for issue resolution
• Track system health, queue performance, and call volumes
• Escalate critical issues to internal teams and vendors
• Participate in standups and war room calls for high-priority incidents
• Maintain incident logs, reports, and compliance documentation
• Communicate updates to stakeholders and ensure smooth coordination
• Leverage AI tools (e.g., Copilot) for productivity and reporting
• Support ad-hoc operational tasks and continuous improvements

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support. 
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices 
• Coach peers through tough tickets while flagging trends that impact Support
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments.
• Experience using Intercom, or similar SaaS platforms
  Experience in chat, email, and/or video-based customer support.
• Display strong communication skills and are able to break down complex topics for non-technical users.
• Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• Self-Directed and can plan your workload based on urgency and impact. 
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of character.
• Strong troubleshooting skills using logs, product tools, and impersonation features
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.
• Comfort working in fast-paced, dynamic environments where product updates are frequent

NICE TO HAVES (NOT REQUIRED)…

• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast growing startup  environment

• Competitive compensation
• vacation leave
• HMO
• Training and development programs
• Joining a team that contributes to meaningful, high-impact projects across different areas

About Triple-A

Triple-A, the digital currency payment institution, enables businesses to pay and get paid in both traditional and digital currencies, volatility-free. From API to no-code integration, Triple-A’s frictionless, white-label payment solutions are designed to blend smoothly into existing business operations — all while upholding the highest standards of security and compliance.

Triple-A is licensed in the United States, European Union and Singapore. We enable borderless collections & global payouts for 20,000 partners across 200 countries, including Grab, Binance, Charles & Keith, Razer, Du and Singapore Red Cross.

Join the team

Triple-A is a global payment institution. We are headquartered in Singapore, with offices across

the Americas, Europe and Middle East. We are a dynamic and passionate team building towards a more efficient global payment ecosystem. We are actively bridging the gaps in cross-border payments, between traditional & digital currencies, and web2 and web3.

Guided by our CEO, Eric Barbier, who brings 18 years of experience and a proven track record in building and scaling payment companies worldwide, Triple-A is growing our team. If you’re bold, tenacious, and creative, we believe you’d be a perfect match for us!

The role

As a Support Engineer, you will be the first line of contact for clients needing technical assistance and will also support operational tasks. Your responsibilities will include troubleshooting technical issues, maintaining operational workflows, and ensuring the smooth execution of transactions. You’ll collaborate with different teams to provide comprehensive support that meets the high standards of our clients. This role is ideal for someone who enjoys a blend of technical support and operational tasks.

Key Responsibilities:

Technical Support:

• Respond to support inquiries from clients, ensuring timely and accurate assistance.
• Assist clients with account setups, configurations and technical integrations.
• Document all support interactions and resolutions in the ticketing system accurately.
• Analyse system alerts and take appropriate actions to prevent service disruptions.
• Escalate complex technical issues to Senior Support Engineer.

Operations:

• Monitor daily operations, ensuring all transactions are processed correctly and on time.
• Collaborate with the operations team to address clients issues.
• Improvise existing or implement new operational processes to improve efficiency and service quality.

Who are we looking for:

• Minimally 2 years of past experience in technical support, operations, or a similar role within payment services or financial technology is highly desirable.
• Excellent communication skills, with the ability to explain technical and operational concepts clearly to non-technical users.
• Strong problem-solving skills with a focus on delivering customer satisfaction.
• Willingness to learn and explore.

Application / Technical Support Engineer

Location: Bukit Batok

Working Days: Monday – Friday

Working Hours: 8:30 am – 5:30 pm

Salary: SGD 3,200 – 4,500 per month

Industry: Electrical & Electronics

The role of Technical Support and Application Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.

Job Responsibilities

• Manage and support the full range of automation products distributed by the company.

• Provide pre-sales and post-sales technical and application support by analyzing customer requirements and proposing appropriate solutions.

• Prepare and deliver technical proposals, application notes, and solution-based documentation.

• Respond to customer queries and resolve technical issues through email, phone, or onsite visits.

• Conduct product training sessions and live product demonstrations.

• Use application knowledge to demonstrate product capabilities and performance advantages.

• Interface with product principals to relay technical feedback and recommend product enhancements.

Requirements:

• Degree in Electronics, Electrical & Mechatronics.
• Training provided; 1–2 years of experience an advantage.
• Knowledge of PLC, control/automation, touch panels, and IoT is a plus.

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Plan and carry out the new setup
• Provide guidance to the application user
• Provide application troubleshooting
• Log, escalate, and follow through with issues raised by users
• Support in the testing of new applications and enhancement patches
• Conduct training for users on the use of the application

Job Requirements

• NITEC/Diploma in IT or relevant discipline
• Possess good communication & interpersonal skills
• Patient, polite, friendly, and helpful personality
• Positive attitude, dynamic, resourceful, and independent
• Able to cope with a fast-paced environment
• Knowledge of Microsoft SQL will be an advantage
• Junior/entry-level are welcome. Training will be provided