Total 668 tech support job vacancies in Information Technology category in The Philippines

Job Description & Requirements

We are seeking a motivated and technically skilled Wire Cut / EDM Application Engineer to join our team. This role blends customer-facing support with technical expertise, ensuring optimal machine performance while contributing to product innovation. The ideal candidate thrives on hands-on engineering, enjoys problem-solving, and values close collaboration with both customers and product teams.

Key Responsibilities:

• Conduct pre-sales test cuts to demonstrate machine performance and capabilities.

• Provide post-sales support, including troubleshooting and technical assistance.

• Deliver training sessions to new users to ensure effective machine operation.

• Collaborate with product development teams by sharing customer and market feedback to guide new product design.

• Travel to regional countries as needed to support customers, deliver training, and conduct demonstrations.

Requirements:

• Minimum Diploma / Degree in Engineering (Mechanical, Manufacturing, or a related field).

• Strong interest in hands-on work with machinery

• Proficiency in SolidWorks, Microsoft Office

• Excellent critical thinking and problem-solving skills

• Strong communication skills for customer interaction and training

• Willingness to travel regionally when required.

• Prior experience as a machine user (Wire Cut/EDM) is an advantage.

• Background in application engineering or technical support roles is beneficial

Responsibilities

• Manage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications
• Coordinate production support activities, ensuring system stability, SLA adherence, and timely issue resolution
• Drive release and change governance processes, ensuring proper approvals, planning, and execution
• Oversee incident and problem management, including tracking, escalation, and resolution coordination
• Manage IT financial operations (FinOps) including budgeting, forecasting, accruals, and cost optimization
• Lead cloud cost planning and budget governance, ensuring efficient utilization of cloud resources
• Support workforce capacity planning, resource allocation, and utilization tracking across teams
• Govern vendor and managed services, including contract lifecycle, performance tracking, and engagement management
• Manage IT assets and environment readiness, ensuring availability and compliance
• Oversee access provisioning and identity governance, ensuring security and compliance standards are met
• Provide Agile PMO support, including sprint coordination, backlog tracking, and delivery governance
• Maintain application portfolio reporting, including performance, utilization, and cost insights
• Drive technology procurement and contract governance, including PO tracking and invoice validation
• Prepare PMO reports and RAG status tracking for leadership and stakeholders
• Support IT asset provisioning and environment setup for project and operational needs
• Contribute to application deployment support and release readiness activities
• Maintain and manage knowledge repositories using SharePoint and Confluence
• Ensure project tracking and governance reporting across multiple initiatives
• Develop and maintain documentation, SOPs, and process frameworks
• Collaborate with cross-functional teams to ensure delivery alignment and operational excellence

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Engineering, or a related field.
• At least 10 years of experience in Application Lifecycle Management, Production Support, and project/contract financial governance frameworks.
• At least 5 years’ experience in IT Financial Management (FinOps) and cloud cost optimization
• At least 5 years’ hands-on experience in PMO support, project tracking and reporting, managing vendor contracts, procurement processes, and managed services.
• Must be able to provide 24 x7 standby support, including weekend and PH on-call support.
• Strong experience in IT asset management, environment provisioning, and deployment support
• Experience in IT security, access management, and identity governance practices
• Experience in cloud platforms and enterprise application environments
• Experience in knowledge management tools such as SharePoint and Confluence
• Experience in Jira and Kanban boards for Agile delivery tracking
• Hands-on experience in financial systems such as Hyperion and PSGL
• Experience in MS Excel, PowerPoint, and Outlook for reporting and analysis
• Experience in Windows-based enterprise environments
• Excellent communication and stakeholder management skills
• Strong leadership and coordination capabilities across cross-functional teams
• Demonstrated problem-solving and analytical thinking skills
• Strong organizational and planning abilities with attention to detail

• Provide after sales on-site/off site service support, including pre-delivery checks, preventative maintenance, repairs and installation requests in a professional and efficient manner to help maintain high levels of customer satisfaction

• Provide high levels of technical support to external customers in a timely manner

• Travel interstate and overseas for training & service as workload requires

• Promotes the Equipment and Instrument Service Department and consistently seek out additional revenue streams and opportunities for growth.

• Forges strong relationships with customers through regular site visits/meetings associated with direct reports in order to understand customer needs and to further develop the associates.

• Supervises and ensure all faults are resolved promptly and that preventative maintenance is delivered to customer.

• Coordinate with supplier or vendors for all technical issue & warranty claims

• Provide service quotation for repair, maintenance & calibration and achieve profitable revenue.

• Explore alternatives to improve the effectiveness of department methods and procedures

• Performs other duties as assigned

  Job Requirements:

• Diploma in electronics/electricals/engineering is preferred.

• 2-5 years commercial experience in a field service engineer position, preferably within the life science or scientific industry

• Proficient in verbal communication in English to effectively support customers and collaborate with internal stakeholders.

• Demonstrated ability to solve problems and take initiative

• Preferably possess own vehicle to customer sites to perform on‑site installation, maintenance, and troubleshooting activities.

We are looking for a hands-on System and Network Support Engineer to support and maintain our IT infrastructure across cloud and on-premise environments.

This role provides exposure to Microsoft 365, network infrastructure, and enterprise systems in a manufacturing environment, and offers opportunities to contribute to system improvements and IT projects.

Key Responsibilities

System & Cloud Administration

• Administer and support Microsoft 365 (Cloud) and on-premise systems

• Manage and maintain SharePoint Online and related services

• Ensure systems are secure, stable, and up to date

IT Support

• Provide desktop and end-user support for hardware, software, and access issues

• Troubleshoot and resolve day-to-day IT incidents in a timely manner

Network Management

• Support and maintain network infrastructure, including switches, firewalls, and wireless access points

• Assist in monitoring network performance and resolving connectivity issues

Backup & Security

• Manage and monitor system backup and recovery processes

• Ensure compliance with Business Continuity Plan (BCP) requirements

Applications & Tools

• Support and administer business applications such as SharePoint, Jira, and other enterprise tools

• Assist in developing simple solutions using Microsoft Power Platform

Documentation & Improvement

• Maintain clear documentation of IT systems, procedures, and configurations

• Support continuous improvement of IT processes and systems

Requirements

• Higher Nitec or Diploma in Information Technology or related field

• 2–4 years of experience in system and network support

• Hands-on experience in Microsoft 365 administration

• Basic knowledge of networking (switches, firewalls, Wi-Fi)

• Familiarity with backup solutions and IT security practices

• Exposure to tools such as SharePoint, Jira, or similar platforms is an advantage

• CCNA or equivalent knowledge is preferred but not required

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Summary

We are seeking an Application / Software Support Executive to provide operational support for internal systems and business applications. The role involves incident handling, basic troubleshooting, and coordination with internal and external stakeholders to ensure applications operate reliably and efficiently. Training will be provided for entry-level candidates with a relevant educational background.

Key Responsibilities

• Provide Level 1 application support for internal and customer-facing systems
• Receive, log, track, and resolve incidents and service requests through ticketing systems
• Perform basic troubleshooting of application, system, and access-related issues
• Escalate complex or unresolved issues to senior support or development teams
• Support system testing, user acceptance testing (UAT), and deployment activities
• Conduct basic database checks (read-only) and application log reviews
• Prepare and maintain system documentation, SOPs, and user guides
• Coordinate with vendors and internal teams to resolve technical issues
• Adhere to established support processes and service level agreements (SLAs)

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related discipline
• Entry-level candidates and fresh graduates are welcome to apply
• Basic understanding of web and/or mobile applications
• Basic knowledge of Windows and/or Linux operating systems
• Basic understanding of networking fundamentals (e.g. IP addressing, DNS)
• Basic knowledge of SQL (e.g. simple SELECT queries)
• Ability to communicate clearly in English, both written and verbal
• Willingness to learn, adaptable, and able to work effectively in a team environment

Preferred Skills (Advantageous)

• Internship, project, or practical experience in application support or IT helpdesk
• Familiarity with ticketing systems (e.g. Jira, Freshdesk, ServiceNow)
• Exposure to cloud platforms (e.g. AWS, Azure)
• Basic understanding of IT service management processes (e.g. Incident and Problem Management)

Additional Information

• On-the-job training and guidance will be provided
• Shift work or on-call support may be required based on operational needs
• Appointment and remuneration will be commensurate with qualifications and experience
• Employment is subject to applicable work pass approval (where required)

Job Description & Requirements

We are seeking a motivated and technically skilled Wire Cut / EDM Application Engineer to join our team. This role blends customer-facing support with technical expertise, ensuring optimal machine performance while contributing to product innovation. The ideal candidate thrives on hands-on engineering, enjoys problem-solving, and values close collaboration with both customers and product teams.

Key Responsibilities:

• Conduct pre-sales test cuts to demonstrate machine performance and capabilities.

• Provide post-sales support, including troubleshooting and technical assistance.

• Deliver training sessions to new users to ensure effective machine operation.

• Collaborate with product development teams by sharing customer and market feedback to guide new product design.

• Travel to regional countries as needed to support customers, deliver training, and conduct demonstrations.

Requirements:

• Minimum Diploma / Degree in Engineering (Mechanical, Manufacturing, or a related field).

• Strong interest in hands-on work with machinery

• Proficiency in SolidWorks, Microsoft Office

• Excellent critical thinking and problem-solving skills

• Strong communication skills for customer interaction and training

• Willingness to travel regionally when required.

• Prior experience as a machine user (Wire Cut/EDM) is an advantage.

• Background in application engineering or technical support roles is beneficial

Responsibilities

• Responsible for the design, programming, debugging, testing, modifications, deployment, operation, and maintenance of the applications.

• Responsible for developing digital products or features to support operations.

• Ensure that the developed modules/deliverables meet expectation, quality standards and target schedule.

• Effectively document issues and provide regular status and progress updates towards project milestones.

• Maintain and update the user guide to reflect system enhancements.

Requirements

• At least 1 year of hands-on working experience with Node.js, ReactJS, TypeScript, Shell Scripting, MySQL, NoSQL, Object-Relational Mapping (ORM) or other similar tech stack

• Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or an equivalent.

• Able to understand and take over existing implementations effectively.

• Able to document project know-how regularly and share with the team (system documentation, incident reporting, etc.).

• Experienced in internet technologies, application servers, and databases.

• Familiar with Git, Design Patterns, and Unit Testing.

• Experience with repositories and CI/CD pipelines such as GitLab, Bamboo and BitBucket

• Experience developing in Mac/Linux environment.

• Experience with AWS (Certification preferred), including foundational services like EC2, S3, and Amazon RDS.

• Strong verbal and written communication skills, able to transmit information in a clear way.

• Problem-solving skills with a high level of initiative.

• A team-player who takes ownership and is highly collaborative.

• Ability to work under pressure and meet tight deadlines.

• A quick learner who can work with minimum supervision.

Good-to-haves

• Experience with Amazon Connect, Cloudwatch, Code Pipeline, Lambda, CloudFront, Amazon SES are a plus.

• Familiarity with a serverless setup is a plus.

• Experience and certifications in cloud infrastructure deployment (Azure or Google Cloud).

• Working experience in Agile and UX development environment is an added advantage.

• Position : Technical Support (Electrical /IT)

• Location : Ubi

• Working hours : Monday - Friday 8.30am to 6pm

• Salary (commensurate with experience) : Up to $3800 + 14 Days Annual Leave + Variable Bonus

• Duration : Permanent

• Industry : Industrial Equipment Supplier
  

Main Responsibilities:

• Handling technical support cases on-site or through phone, Whatsapp and email

• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.

• Escalation and liaising with Vendors on reported technical related cases.

• Conduct training or demonstrations to clients or users.

• Internal product repair and training

• Other ad-hoc activities assigned
  

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience
  

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.

***We do not charge our candidates nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.

• Testing & Validation – Prepare and execute UAT scenarios in collaboration with business users; validate system changes, fixes, and enhancements before production deployment.

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.  

• Document recurring issues, maintain knowledge base articles, and support user training sessions.

• Communication – Ensure proper communication between IT, business teams, and external vendors for issue resolution.

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities
  

Job Requirement

• Bachelor’s degree / Diploma in information technology, or a related field.

• 1 year of IT Application support experience in an end-user environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-Executive%2C-Healthy-Longevity-Programme-Support-%282-year-contract%29/32562-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

We are seeking a highly organised and proactive Senior Executive to provide end-to-end administrative, scheduling, conference logistics, and communications support to the Programme Chair (PC) of Healthy Longevity Translational Research Programme. The role requires strong ownership, excellent coordination skills, and the ability to manage multiple priorities with discretion and accuracy.

Key Responsibilities

A) Scheduling & Meeting Logistics

• Coordinate and manage the PC’s meetings, appointments and calls, including scheduling/rescheduling across multiple stakeholders while factoring priorities, travel time, meeting purpose, and attendees’ preferences.
• Take ownership to ensure meetings run smoothly by independently identifying required actions and executing them (e.g., sending Zoom links, venue booking, transport arrangements, meeting room setup, A/V coordination, and guest reception when needed).
• Maintain and update the PC’s calendar accurately, ensuring there are no conflicts or double bookings.
• Triage and prioritise emails, flag urgent items, maintain a record of key email threads, and recommend timely follow-ups.

B) Conferences & Event Support

• Support conference/seminar/workshop registrations and related administrative requirements.
• Assist with abstract submission (including proposing presentation titles and abstracts), required documentation, and coordination with event hosts/organisers.
• Manage travel arrangements (flights, accommodation, transfers, visas where required) in accordance with preferences and budget constraints, including liaising with NUS-appointed travel agents for itineraries/quotations, raising travel requests in NUS Concur, securing approvals, and following through on ticket issuance.
• Prepare, submit, and track financial claims and reimbursements for travel and other work-related expenses.

C) Communication & Outreach Support

• Respond to basic enquiries from students, collaborators, and external parties on behalf of the PC when appropriate.
• Assist in preparing reports/proposals, meeting papers, presentation slides, speeches, and other communication materials.
• Support the PC in organising meeting minutes, analysing data, and synthesising useful information to strengthen the programme’s research relevance, international visibility, and public image (including engagement with prospective donors and partner universities).

Qualifications

• Bachelor’s degree (or higher), preferably with relevant experience supporting senior management.
• Proactive self-starter with strong problem-solving skills; able to multitask and work independently.
• Excellent written and verbal communication skills, with high integrity and discretion in handling confidential matters.
• Strong interpersonal skills; able to build effective working relationships with internal and external stakeholders.
• Tactful and diplomatic, with the ability to work with diverse stakeholders across cultures and seniority levels.
• Highly organised, with strong monitoring, follow-up, and execution skills, and able to deliver under tight timelines.
• Resourceful and adaptable, comfortable operating in a fast-paced and dynamic environment.
• Strong time-management and planning skills.
• Proficient in Microsoft 365 (Outlook, Word, PowerPoint, Excel, Teams) and familiar with databases and online meeting tools.

Commercial Lead | B2B SaaS | Build the Revenue Engine from Zero

Backed by leading investors, our client is disrupting global business communications with a fast-growing B2B SaaS platform. They're at an inflection point — product-market fit achieved, early traction proven, and now they're building a world-class commercial function to scale.

This isn't about managing a territory. It's about owning revenue from the ground up.

If you're the type who gets energized by a blank pipeline, a founder who listens, and the autonomy to build something that compounds — keep reading.

WHAT YOU'LL DO

Own the Full Commercial Cycle
From first touch to signed contract to account expansion. You source, qualify, demo, negotiate, close, and grow, no hand-offs, no excuses.

Build Pipeline in High-Value Verticals
Target and convert decision-makers across law firms, legaltech platforms, financial institutions, medical organizations, and global MNCs. You know these buyers. You speak their language.

Shape Go-to-Market Strategy
Work shoulder-to-shoulder with the founder to refine messaging, test new channels, iterate on positioning, and build the commercial playbook others will follow.

Close Mid-Ticket Enterprise Deals
Run discovery, tailor pitches, handle objections, and close deals up to $100K ARR. You're not reading from a script, you're diagnosing problems and architecting solutions.

Drive Account Growth & Expansion
Identify upsell opportunities, deepen relationships, and turn customers into advocates. Your book of business grows because you nurture it.

Own the Data
Keep Pipedrive pristine. Track what works, what doesn't, and why. Surface insights weekly that move the business forward — conversion rates, deal velocity, objection patterns, pricing signals.

Explore Strategic Partnerships
Spot early opportunities with platforms, agencies, and resellers that can accelerate distribution.

WHO WE'RE LOOKING FOR

Proven B2B SaaS Closer
2–5 years of quota-carrying experience with a verifiable track record of consistently hitting or exceeding targets. If you've closed mid-ticket deals ($100K ARR), even better.

Legal & Finance Sector Fluency
You've sold into law firms, legal ops teams, financial institutions, or adjacent verticals. You understand their buying cycles, compliance concerns, and decision-making structures. Exposure to document workflows, translation, or localization is a strong advantage.

Exceptionally Articulate & Persuasive
Your communication is sharp, polished, and precise, whether you're on a discovery call with a General Counsel, demoing to a CFO, or crafting cold outreach that gets replies. You simplify complexity and command credibility in every conversation.

Builder Mentality
You don't wait for enablement decks or lead lists. You research accounts, write your own sequences, pick up the phone, and iterate fast. Ambiguity excites you. Structure is something you create, not something you need.

Commercially Curious
You track objections, test messaging, monitor competitor moves, and bring ideas to the table. You're not just executing, you're thinking.

THE PACKAGE

• Base Salary: $6,000–$9,000/month (based on experience and track record)
• Equity: Meaningful early-stage ownership
• Performance Incentives: Uncapped commission structure tied directly to closed ARR
• Career Velocity: Clear path to VP Sales or Head of Revenue as the team scales

WHY THIS ROLE MATTERS

✅ Day 1 Ownership — You're not inheriting a playbook. You're writing it.
✅ Founder Access — Direct line to the CEO. Your input shapes commercial strategy.
✅ Global Reach — Sell to enterprise clients across legal, consulting, finance, and Fortune 500 sectors.
✅ Upside That Scales — Competitive base, equity, and commissions that reward what you close.
✅ Fast-Track Leadership — Prove you can build and close, and you'll lead the team that follows.

Core Responsibilities :-

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What We're Looking For :-

• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions

       Beneficial Skills :-

• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

      Qualifications :-

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role

Job ID: 20163

• Location: Kent Ridge
• Working hours: 8.30am - 5pm
• Salary: up to $6,300 (Depending on experiences)

Job Description

The individual in this position is responsible for strengthening the Informatics product technical support and address the customers’ requirements on Software Solutions through regional partners and subsidiaries across the APAC region.

➤Primarily responsible for Support and Training Management for relevant Partners

➤Provide timely and effective Post-Sales Technical Support for Informatics products

➤Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible off time

➤Identify and address potential issues proactively

➤Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction

➤Deliver comprehensive technical training, including material preparation/update on Informatics products to Partners and Customers

➤Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features

➤Assess competency gaps of Partners and implement corrective training measures

➤Keep Partners updated on product enhancements and new features to ensure they remain equipped with the latest information

➤Write knowledge-based documents on software features, installation prerequisites, and troubleshooting guidelines

➤Manage and effective usage of Customer/Partner Support Portal for delivery excellence

➤Sound knowledge on System Architecture and technology to meet customers’ demand on the Laboratory Digitalization

➤Works with business team for pre-sales technical queries and customer-facing technical discussions

➤Create new solutions, strategies to improve service quality

Job Requirement

➤Bachelors/Master’s degree in IT Computer Science/Chemistry/Biochemistry/Instrumentation or equivalent

➤At least 3~5 years of experience in laboratory informatics products such as CDS, SDMS, LIMS, ELN, etc.

➤Experience with Installation, Configurations, Troubleshooting and Maintenance of CDS/SDMS applications

➤Experience with laboratory software workflows, Regulatory Compliance, FDA Guidelines (USFDA, EU, PIC/S, etc…), Lab Data lifecycle management and data integrity (ALCOA+)

➤Fundamentals on Windows OS (Server, Virtualization, Networking) and Database (Microsoft SQL Server)

➤Experience in service industry with focus on Software, IT and background on Analytical Instruments (HPLC, GC, LCMS, GCMS) is an advantage

➤Experience in Software Validations, CSV is an advantage

➤Experience of working within a regulated environment especially Pharmaceutical and/or related regulated industries such as Medical devices, Testing Laboratories

➤Willing to travel as per business needs (20~30%)

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20163, Informatics Technical Support Specialist".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135