Total 668 tech support job vacancies in Information Technology category in The Philippines

Job Title: Technical Support Executive, Medical Devices

Company: Endocare Pte Ltd

About Us

Endocare is a Singapore-based medical device distributor supplying endoscopy, surgical, orthopaedic and diagnostic devices to hospitals, clinics and healthcare institutions in Singapore and the region. We source from a network of manufacturers across China, Europe, the US and other markets, and we pride ourselves on pairing quality products with technically competent customer support.

About the Role

We are hiring a Technical Support & Documentation Executive to strengthen our technical review, supplier coordination and quality documentation functions.

This role acts as a key technical bridge between overseas manufacturers, internal operations teams and healthcare customers in Singapore. It includes technical documentation review, supplier communication and coordination with hospitals, and is suitable for candidates with a scientific background who are transitioning into the medical device industry.

Key Responsibilities

Technical Product Support

• Review and support evaluation of technical documentation, including material specifications, certificates of analysis, technical data sheets and test reports
• Assist in identifying discrepancies and coordinate with senior team members for resolution
• Build working knowledge of the product portfolio, including device structure, material composition (e.g. polymers, metals, coatings, silicones), intended clinical use and handling requirements
• Support customer enquiries related to product usage, material compatibility and handling

Supplier & Overseas Coordination

• Liaise with overseas manufacturers on technical documentation, product specifications and quality-related matters
• Support communication with China-based suppliers in Mandarin and international suppliers in English
• Translate and reconcile technical documentation between Chinese and English
• Coordinate sampling, product updates and documentation alignment across regions
• Participate in overseas business trips where required to support supplier meetings, product discussions and training

Quality Documentation & Hospital Liaison

• Maintain product documentation, technical files and inspection records in accordance with company procedures
• Support preparation of responses to HSA enquiries, hospital requirements and quality questionnaires
• Liaise with hospital stakeholders on product documentation, technical clarification and follow-ups
• Track documentation gaps and support resolution with suppliers

Business & Operational Support

• Support business coordination activities, including preparation of materials for meetings with suppliers, hospitals and partners
• Assist in coordinating schedules, travel arrangements and logistics for business-related activities and overseas engagements
• Provide operational support to ensure smooth execution of cross-functional activities

Requirements

• Bachelor’s or Master’s degree in Chemistry, Materials Science, Biomedical Engineering, Pharmaceutical Science or a related scientific discipline
• Laboratory or research experience involving material characterisation, synthesis or analytical techniques (e.g. spectroscopy, chromatography, NMR)
• Strong attention to detail with disciplined documentation practices
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Preferred Qualifications

• Prior exposure to regulated industries such as medical devices, pharmaceuticals or diagnostics
• Experience supporting technical documentation, regulatory submissions or supplier correspondence
• Working knowledge of an additional European language (e.g. French or German) to support communication with European suppliers
• This role requires occasional overseas travel to support supplier engagement, product discussions and training activities

PRIMARY DUTIES AND RESPONSIBILITIES

1. Be responsible for supporting day-to-day operations for providing technical assistance with equipment operation.
2. To perform below equipment testing and auditing check.

• Computer
• iPhone
• MacBook
• Router

3. Responsible for all technical issues/escalation (e.g., repair keyboard, PC/laptops)
4. Perform specimen handling, control and tracking functions to identify and troubleshoot defective materials.
5. Ensuring all inspection procedures perform is comply with client’s standard of procedure and completed within the timeline assign.
6. Records and report equipment failure discovered during the preventive maintenance cycle
7. Be the main contact point with internal and external stakeholders
8. Assist in the evaluation of new or modified techniques when required.
9. Performs other job-related functions as and when required by superior.

JOB REQUIREMENTS

• Candidate must possess least Degree and above preferably in digital systems and computer Engineering.
• Knowledge of R2, Responsible Recycling for E-Waste.
• Advantage knowledge of Life Cycle for personal computer.
• At least 3 years of working experience in the logistic / 3PL / Supply Chain is required for this position.
• Proficient with computer function and SAP knowledge.
• Meticulous, detail-oriented, organized and able to prioritize tasks.
• Ability to work independently with minimum supervision, multitask and work well in a fast pace’s environment.
• Positive customer service skills with an ability to communicate eloquently and effectively.

We are looking for an Application Support Engineer for one of our clients here in Singapore. Your scope is as follow:

Key Responsibilities:

• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.

Required Skills and Qualifications:

• If you have 2 plus years of experience in TWS (Tivoli Dynamic Works Console), this is desirable; else if you have experience in a production support role, that is the second preferred work experience for this position.
• Good knowledge of Unix Script & Shell Scripting.
• Knowledge of the requirements of IT production (Banking System).
• Note: This is a shift role, two shifts are as 7 am - 3 pm and 8 am - 4 pm SGT, and the person may be asked to work on weekend shifts too.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Responsibilities

• Provide Level 1 application support for clinical and internal systems, including troubleshooting, issue logging, and escalation
• Assist in system changes, user acceptance testing (UAT), and minor enhancements
• Support user access management, system setup, and basic configurations
• Perform data extraction, report generation, and basic analysis to support operational needs
• Work closely with clinicians and users to resolve system and workflow-related issues
• Coordinate with internal IT teams and vendors for issue resolution, system updates, and follow-ups
• Support system implementation, upgrades, and integration activities
• Assist in procurement, asset tracking, and basic administrative tasks
• Maintain system documentation, SOPs, and ensure proper tracking of issues and resolutions
• Support audit, compliance, and KPI reporting, and identify opportunities for process improvement and automation

Requirements:

• Degree or Diploma in IT, Healthcare, or related discipline, with 2 to 4 years of experience in IT support, application support, or similar roles
• Exposure to application/system support, including troubleshooting, user support, or ticket handling
• Experience in healthcare or clinical systems is an advantage but not required
• Basic knowledge of IT systems, networks, or system integrations
• Familiar with Excel and data reporting; exposure to reporting or analysis is a plus
• Experience in procurement, administrative support, or operations coordination is advantageous
• Strong problem-solving, organisational, and communication skills, with the ability to support non-technical users
• Able to multitask, work independently, and adapt in a fast-paced environment

To apply, please visit www.gmprecruit.com and search for Job Reference: X9YYYYXY

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

About Airwallex

Airwallex is a global fintech leader dedicated to building financial infrastructure to scale the digital economy. With a robust platform that provides business banking solutions including payments, treasury management, and more, Airwallex empowers businesses to operate anywhere, anytime. Founded by a team of business owners and engineers, Airwallex envisions a world where companies can thrive without the barriers of geographical borders or financial complexities.

The Opportunity: Be Part of Our Tech Platform Team

Become an integral part of our Tech Platform team, where you will play a critical role in advancing our identity solutions and fortifying our account infrastructure. We are on the lookout for passionate engineers driven to work on cutting-edge projects that enhance the availability, scalability, and security of our platform. Engage in global collaboration with product managers, designers, and fellow engineers to deliver exceptional IAM solutions that safeguard businesses and optimize our account infrastructure for Airwallex's exponential growth.

What You'll Do

Develop and Evolve: Working with best talents and build IAM products with revolutionary technologies to keep businesses secure.

Measure and Optimize: Leverage data to drive decisions. Your keen data sense will help you measure the success of our products and identify opportunities for optimization and growth.

Engineer Excellence: Champion engineering excellence by establishing and maintaining high standards for code quality, performance, and security. Design and implement scalable infrastructure solutions that support and accelerate Airwallex's exponential growth.Who You Are

You might be a great fit if you

• Have 5+ years of software engineering experience (8+ for Staff) in Java/Spring Boot

• Excel at making the right level of abstraction—balancing flexibility and simplicity in system/component design

• Demonstrate clean communication across technical and non-technical stakeholders

• Make pragmatic decisions on when to optimize for performance vs. velocity based on business impact

• Thrive in cross-functional environments spanning Product, Design, Compliance, and Sales

• Design for scale, maintainability, and production excellence

• (Staff) Have led multi-team initiatives with measurable technical or business impact

Bonus if you have

• Fintech, payments, or regulated industry experience

• High-scale performance tuning (100k+ QPS, large user bases, strict latency SLAs)

• Multi-tenant SaaS or platform architecture background

• Proficiency with PostgreSQL, Redis, Kafka, or cloud platforms (AWS/GCP/Azure)

• Experience with OAuth2.0, API design, or developer documentation

• Cross-region deployment or data residency compliance experience

• Solutions engineering or customer-facing technical experience

Why Join Us

• Build Something That Matters: Your work directly impacts how millions of people use financial services. Companies like Brex and SHEIN rely on infrastructure you'll build. You're not just writing code—you're shaping how businesses embed finance.

• Grow Beyond Engineering: You'll develop expertise that extends beyond technical skills: understanding customer business models, navigating regulatory landscapes, influencing enterprise sales. This is career growth that prepares you for technical leadership, product roles, or even founding your own company.

• Join a World-Class Team: Work with exceptional engineers, product thinkers, and designers across the globe. At Airwallex, you'll be challenged, supported, and surrounded by people who are building something meaningful together.

The Opportunity

• Adecco is partnering with our client, a global technology platform, to hire a Strategic Partnerships Manager, Games Partnerships based in Singapore.
• This is a partner-facing role within the APAC Gaming Partnerships team, focused on managing and growing relationships with game developers, particularly in the Vietnam market. You will play a key role in supporting strategic partners to optimize their performance across gaming platforms, driving revenue growth and user acquisition.
• This position offers a unique opportunity to work at the intersection of gaming, technology, and partnerships, collaborating with cross-functional teams across product, engineering, and operations while directly influencing partner success.

The Talent

• Bachelor’s degree in Business, Economics, or a related field (or equivalent experience)
• Minimum 6+ years of experience in gaming, including roles in game operations, product management, game production, or partnerships/account management
• Strong experience managing external stakeholders, ideally game developers or platform partners
• Deep understanding of the gaming ecosystem, platforms, and industry trends
• Proven ability to manage and grow strategic partnerships in a fast-paced environment
• Strong analytical skills with the ability to interpret data, track performance, and provide actionable insights
• Advanced proficiency in MS Excel and PowerPoint
• Excellent communication and presentation skills, with experience engaging senior stakeholders
• Fluency in both English and Vietnamese (required for managing Vietnam-based partners)
• Willingness to travel approximately 25% of the time

Preferred Qualifications:

• Experience working with gaming platforms, live operations, or monetization strategies
• Background in both technical (product/operations) and commercial (partnerships/account management) roles
• Familiarity with instant games or similar platform ecosystems
• Strong commercial mindset with the ability to identify growth opportunities for partners
• Curiosity and adaptability, including openness to leveraging AI tools and emerging technologies

Job Description

As a Strategic Partnerships Manager, you will be responsible for managing key gaming partners and driving their success on the platform through strategic guidance, operational support, and performance optimization.

Key Responsibilities:

• Build and manage long-term relationships with gaming partners, understanding their business goals and aligning them with platform capabilities
• Support partners in optimizing game performance, including revenue growth and user acquisition strategies
• Act as a trusted advisor to developers, providing insights, best practices, and strategic recommendations
• Drive adoption of platform features and tools, working closely with partners to maximize value
• Collaborate with cross-functional teams (product, engineering, design, marketing, operations) to support partner needs and resolve issues
• Communicate product updates, feature enhancements, and platform changes effectively to partners
• Support testing and rollout of new features by coordinating with partners and internal teams
• Track, analyze, and report key performance metrics, including revenue and user growth
• Identify trends, opportunities, and gaps in the market to enhance partner performance
• Support onboarding of new partners while maintaining a strong focus on existing relationships (approx. 80% account management, 20% new partner onboarding)
• Represent the organization in external meetings with partner stakeholders and provide thought leadership on gaming trends and platform capabilities
• Adapt quickly to a fast-evolving product landscape and communicate changes clearly to both internal and external stakeholders

Next Step

• Send your resume to: jason.lew@adecco.com
• Email Subject: Job Application – Strategic Partnerships Manager (Gaming)
• We regret to inform that only shortlisted candidates will be contacted.

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

*Only native Singaporean will be considered*

Day 2 Operations DevSecOps Tech Lead
seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.

You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.

Key Responsibilities

Technical Leadership & Day 2 Operations

• Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs.
• Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems.
• Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies.
• Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions.
• Drive identification and remediation of technical debt, performance bottlenecks, and operational risks.

User & Access Management

• Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines.
• Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements.

Team Management & Delivery

• Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability.
• Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities.
• Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations.

Client Engagement & Governance

• Act as the primary Day 2 technical point of contact for client stakeholders.
• Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership.
• Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements.

Required Qualifications & Experience

Essential

• Minimum 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles.
• Proven hands-on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations.
• Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification.
• Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context.
• Solid understanding of IT service management practices covering service requests, change management, incident and problem management.
• Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment.
• Singapore Citizen.

Preferred / Advantageous

• Prior working experience within Singapore's public sector, government agencies, or defence organisations.
• Familiarity with Singapore Government security classification frameworks and data handling requirements.
• Working knowledge of data integration and ETL concepts; hands-on experience with tools such as Talend is a plus.
• Python scripting skills for operational automation, monitoring, or administrative tasks.
• Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity.

Day 2 Operations Scope

The team is responsible for the following steady-state operational activities across all managed platforms:

User Onboarding / Offboarding: End-to-end provisioning and deprovisioning of user access in accordance with IAM policies.

Service Requests (SRs): Fulfilment of routine service requests within agreed SLA timelines.

Change Requests (CRs): Assessment, planning, and execution of platform changes following the client change management process.

CVE Patching: Regular vulnerability scanning, prioritization, and patch application in compliance with client security directives.

Platform Upgrades: Planning and execution of OCP and application platform version upgrades (in collaboration with the technology vendor when required) with minimal service disruption.

Log Reviews: Routine review and analysis of platform and application logs to identify anomalies, errors, and potential security events; escalation of findings in accordance with client incident management procedures.

Leadership & Core Competencies

• Strong client-facing communication skills; ability to translate technical issues into clear business language for non-technical stakeholders.
• Demonstrated ability to lead multi-disciplinary teams under pressure, managing competing priorities across multiple concurrent workstreams.
• Proactive, ownership-oriented mindset with a strong commitment to service quality and continuous improvement.
• High degree of professionalism and discretion in handling sensitive government data and classified environments.
• Analytical and structured problem-solving approach; comfortable conducting root cause analysis and driving permanent fixes.

Security & Clearance

Given the nature of the client environment, the successful candidate must be a Singapore Citizen. Candidates will be required to undergo government security vetting and obtain a security clearance as a condition of engagement.

Up to $6,300 (Basic Salary) + AWS + VB

The individual in this position is responsible for strengthening the Informatics product technical support and address the customers’ requirements on Software Solutions through regional partners and subsidiaries across the APAC region.


Job Description

➤Primarily responsible for Support and Training Management for relevant Partners

➤Provide timely and effective Post-Sales Technical Support for Informatics products

➤Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible off time

➤Identify and address potential issues proactively

➤Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction

➤Deliver comprehensive technical training, including material preparation/update on Informatics products to Partners and Customers

➤Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features

➤Assess competency gaps of Partners and implement corrective training measures

➤Keep Partners updated on product enhancements and new features to ensure they remain equipped with the latest information

➤Write knowledge-based documents on software features, installation prerequisites, and troubleshooting guidelines

➤Manage and effective usage of Customer/Partner Support Portal for delivery excellence

➤Sound knowledge on System Architecture and technology to meet customers’ demand on the Laboratory Digitalization

➤Works with business team for pre-sales technical queries and customer-facing technical discussions

➤Create new solutions, strategies to improve service quality

Job Requirement

➤Bachelors/Master’s degree in IT Computer Science/Chemistry/Biochemistry/Instrumentation or equivalent

➤At least 3~5 years of experience in laboratory informatics products such as CDS, SDMS, LIMS, ELN, etc.

➤Experience with Installation, Configurations, Troubleshooting and Maintenance of CDS/SDMS applications

➤Experience with laboratory software workflows, Regulatory Compliance, FDA Guidelines (USFDA, EU, PIC/S, etc…), Lab Data lifecycle management and data integrity (ALCOA+)

➤Fundamentals on Windows OS (Server, Virtualization, Networking) and Database (Microsoft SQL Server)

➤Experience in service industry with focus on Software, IT and background on Analytical Instruments (HPLC, GC, LCMS, GCMS) is an advantage

➤Experience in Software Validations, CSV is an advantage

➤Experience of working within a regulated environment especially Pharmaceutical and/or related regulated industries such as Medical devices, Testing Laboratories

➤Willing to travel as per business needs (20~30%)

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Khoo Tiffany

EA Registration No: R22107626

Pasona Singapore Pte. Ltd.

EA License No: 90C4069

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students’ English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students’ academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Qualifications and Skills:

Education

• Master’s Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years’ experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

• Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
• Record, track, and manage support incidents and vendor tickets through resolution.
• Maintain and manage the offshore support roster, including shift planning and assignments.
• Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
• Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
• Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
• Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
• Deliver timely and accurate updates during high-severity incidents.
• Work with system owners to assess technical impact and establish recovery timelines.
• Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
• Validate change documentation, including impact analyses, release procedures, and test evidence.
• Prepare change requests, risk assessments, and rollback strategies.
• Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
• Coordinate production deployment schedules and communications across multiple teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
• Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
• Solid knowledge of incident management, problem resolution, and production support processes.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Java development and SQL is required.
• Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
• Familiarity with the Newgen BPM system is advantageous.
• Experience with container platforms such as Kubernetes or OpenShift is a plus.
• Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltd’s website and [https://www.e2i.com.sg/pdpa/].”

Key Responsibilities

Resolves unusually complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes.  Create a mechanism to communicate issues, track progress and pull resources from multiple business units and/or functions. Uses sound statistical techniques like and problem solving methodologies DOEs (Design of Experiment) to quickly determine root cause and action plans. Communicates learnings from this portion to rest-of-world to strengthen the product packages.

Provides oversight of customer demos, including defining demo conditions and analyzing results.

Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.

Works with business unit in technology development and transfer to customers including customized process development.  Plans unit process sequence based on customer requirements.  Negotiates process specifications  and service offerings with customers.  Takes ownership of delivering the required solution to the customers that meets specification.

Serves as the customer expert across a broad range of unusually complex products.  Plays a key role in defining product strategy and identifying gaps.   Provides feedback to  business unit heads on process and hardware improvements to meet customer roadmap requirements.

Directs the positioning of new technologies to customers utilizing technical information from  business units.  Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta-site testing programs. Makes executive level presentations.

Keeps abreast of new developments in own and related technology groups.  Participates in publishing in ET conferences and journals.

Forms strategic partnerships to evaluate new and emerging technologies and oversee joint development activities or beta-site testing programs.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

• Guided by segment/functional  strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience 

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Avaloq Developer – Defect Resolution. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

1-year renewable contract

ROLES AND RESPONSIBILITIES
We are looking for an experienced Avaloq Certified Professional to join an established Avaloq delivery team with a strong focus on defect analysis, troubleshooting, and remediation in an existing Avaloq implementation.

The role requires a hands on Avaloq developer who can work independently, quickly understand existing customisations, and deliver high quality fixes across the Avaloq core platform while collaborating effectively with functional, testing, and operations teams.

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape

• Perform root cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects

• Implement and unit test fixes in line with Avaloq and project development standards

• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required)

• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes

• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions

• Support release activities including code packaging, deployment support, and post deployment verification

• Contribute to technical documentation related to fixes and known issues

• Proactively identify improvement opportunities in existing code and configurations

REQUIREMENTS

• Avaloq Certified Professional (ACP)

• Strong hands on experience as an Avaloq Developer in implementation or post go live support phases

• Proven ability to work independently with minimal supervision in a defect fixing context

• Solid experience with:

o Avaloq Script

o Task definitions and task execution

o Screen reports, print reports, and datamarts

o Oracle database (SQL, understanding of Avaloq data model)

• Strong debugging and problem solving skills within complex Avaloq customisations

• Experience working in environments with existing, non greenfield codebases

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to keerthana@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

• Completing and reviewing work assignments and adjusting workload and resources periodically with the team.
• Mentoring and cross-training staff with a standardized training program and documentation.
• Implementing required quality management systems to ensure customer work scope, results, and team performance meet approved SOPs and organization's safety and quality requirements.
• Participating in cost, quality, and efficiency improvement initiatives driven by the Team Lead.
• Coordinating and ensuring timely calibration of laboratory equipment.
• Maintaining good laboratory housekeeping with the team.

Requirements:

• Min Diploma in Applied Chemistry/Perfumery and Cosmetic Sciences/ChemicalEngineering.
• Some lab exp in chemistry / Fragrance lab

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sgmailto:jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)