Technical Operation Support

About Our Client

Our Client is a fast-growing AI start up headquartered in the US. Their product helps creators automatically repurpose long-form videos into short, high-engagement clips, serving millions of users worldwide.

Role Background

As their business scales, they are building a cross-time zone operations support system. This role serves as a critical bridge between their Canada-based engineering team and Asia time zone coverage, ensuring immediate incident response and system support during China business hours.

Key Responsibilities

Environment Management& Automated Operations Own the full lifecycle of Staging and Production environments including daily operations, resource scaling, automated deployments, and pre-release validation.

Incident Response &Troubleshooting Support engineer owners during production incidents. Responsibilities include initial triage, executing mitigation actions(degradation/rollback), and participating in root cause analysis and post-mortems.

System Monitoring &On-Call Coverage Participate actively in the on-call rotation, monitor system health metrics in real time, and ensure immediate response and escalation when anomalies are detected.

Operational Compliance& Documentation Follow production environment protocols strictly, maintain complete records of all changes, and continuously improve operational runbooks.

Facilitate requirements discussions and translate specifications and , translates pecifications and provide technical support in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN.

Requirements

Background Bachelor's degree in Computer Science, Information Management, or a related field. 1–2 years of operations or backend development experience at an internet company.

Technical Skills (must have)

•               Proficient in Linux command-line operations and Shell scripting

•               Basic log analysis skills - ability to identify critical errors from large volumes of logs

•               Familiarity with basic database operations (SQL queries, cache clearing)

•               Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in  GCE "O"Level CHINESE) or equivalent) to facilitate requirements discussions, translate specifications and provide technical support with MANDARIN-SPEAKING ONLY stakeholders in China.

•               Detail-oriented: treats production environments with care and strictly follows operational procedures

•               Calm under pressure: able to maintain composure and communicate clearly during live incidents

Bonus Qualifications

•               Cloud platforms: Hands-on experience with GCP or AWS; familiarity with Infrastructure as Code (IaC) concepts

•               Containerization: Basic Kubernetes (K8s)command experience; understanding of container orchestration

•               Monitoring tools: Experience with Datadog, Prometheus, or Grafana

•               Middleware: Hands-on experience with Redis, MongoDB, or PostgreSQL

Work Setup

•               Work mode: 100% remote

Job Description:

• Experienced Avaloq Certified Professional to join an established Avaloq delivery team with a strong focus on defect analysis, troubleshooting, and remediation in an existing Avaloq implementation.
• The role requires a hands‑on Avaloq developer who can work independently, quickly understand existing customization, and deliver high‑quality fixes across the Avaloq core platform while collaborating effectively with functional, testing, and operations teams.

Key Responsibilities:

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape.
• Perform root‑cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects.
• Implement and unit‑test fixes in line with Avaloq and project development standards.
• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required).
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes.
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions.
• Support release activities including code packaging, deployment support, and post‑deployment verification.
• Contribute to technical documentation related to fixes and known issues.
• Proactively identify improvement opportunities in existing code and configurations.

Requirements:

Mandatory:

• Avaloq Certified Professional (ACP).
• Strong hands‑on experience as an Avaloq Developer in implementation or post‑go‑live support phases.
• Proven ability to work independently with minimal supervision in a defect‑fixing context.

Solid experience with:

• Avaloq Script.
• Task definitions and task execution.
• Screen reports, print reports, and datamarts.
• Oracle database (SQL, understanding of Avaloq data model).
• Strong debugging and problem‑solving skills within complex Avaloq customisations.
• Experience working in environments with existing, non‑greenfield codebases.

Desirable / Nice‑to‑Have:

• Familiarity with Equities, Bonds, Managed Funds, Structured Products, Money Market, Fiduciary lifecycle.
• Exposure to Avaloq interfaces (e.g. file‑based, messaging, APIs).
• Familiarity with release management and controlled deployment processes.

Working Style & Personal Attributes:

• Highly self‑driven and capable of managing own workload.
• Methodical and detail‑oriented, especially when analysing defects.
• Comfortable working under pressure in defect‑resolution or stabilisation phases.
• Clear communicator able to explain technical issues to non‑technical stakeholders.
• Team‑oriented, with a pragmatic and solution‑focused mindset.

Engagement Context:

• Join an existing Avaloq team.
• Primary focus on defect fixing and stabilisation, not greenfield development.
• Hands‑on technical role (not a lead or managerial position).

Overview

We are looking for Avaloq Developers (Avaloq Certified Professional) to join an established delivery team, focusing on defect analysis, troubleshooting, and system stabilisation within an existing Avaloq environment.

This is a hands-on role suited for someone who can quickly understand complex customisations, work independently, and deliver high-quality fixes across the Avaloq platform. You will collaborate closely with business analysts, testers, and operations teams to ensure system stability and performance.

Responsibilities

• Analyse, diagnose, and resolve functional and technical defects within the Avaloq platform
• Perform root cause analysis across Avaloq components including scripts, tasks, reports, interfaces, and database objects
• Develop and unit test fixes in line with Avaloq development standards
• Support defect resolution across environments (Development, System Integration Testing, User Acceptance Testing, and Production)
• Work closely with business analysts and QA teams to reproduce issues, validate fixes, and ensure completeness
• Ensure solutions are robust, scalable, and do not introduce regressions
• Support release and deployment activities, including packaging and post-release validation
• Maintain technical documentation for fixes, known issues, and enhancements
• Identify opportunities to improve existing code and system configurations

Requirements

• Degree in Information Technology or related field
• Minimum 1 year of hands-on experience as an Avaloq Developer in implementation or post go-live support environments
• Proven ability to work independently in defect resolution and system support scenarios
• Solid experience with:Avaloq ScriptTask definitions and executionScreen reports, print reports, and datamartsOracle databases (SQL and understanding of Avaloq data models)
• Excellent debugging and problem-solving skills within complex Avaloq environments
• Avaloq Certified Professional (ACP)
• Experience working with existing (non-greenfield) systems and customisations
• Exposure to financial products such as Equities, Bonds, Managed Funds, Structured Products, Money Market, or Fiduciary services would be good to have
• Experience with Avaloq interfaces (e.g., file-based integrations, messaging, APIs)
• Familiarity with release management and controlled deployment processes

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Design, maintain, and enhance Shop Floor Automation (SFA) applications and system components
• Provide 24/7 Level 1 & Level 2 support to ensure smooth operation of production lines
• Troubleshoot and resolve system and application issues in a timely manner
• Collaborate with cross-functional IT teams to improve system performance and availability
• Gather user requirements and develop new automation solutions, particularly for Equipment Manager systems
• Prepare and maintain technical documentation for system enhancements and processes
• Plan and conduct user training for assigned applications
• Support continuous improvement initiatives, including productivity enhancements and cost reduction projects

Requirements:

• Degree in Computer Science, Computer Engineering, or related disciplines.
• Minimum 2 years of hands-on experience in Semiconductor, Manufacturing, or High-Tech production environments
• Experience in supporting factory automation or manufacturing systems
• Proficiency in SQL (Oracle preferred)
• Strong problem-solving skills and ability to troubleshoot under pressure
• Good communication skills and ability to work both independently and in a team

Preferred Skills:

• Experience with Manufacturing Execution Systems (MES)
• Knowledge of SECS/GEM (SEMI Equipment Communication Standards)
• Familiarity with TIBCO (TIB/RV) messaging systems
• Experience in equipment or factory automation systems
• Prior experience in a semiconductor fab environment is an advantage

Work Environment:

• On-site role in a high-technology manufacturing facility
• May require after-hours or on-call support to support production operations

To apply, please visit www.gmprecruit.com and search for Job Reference: 63X75XXW

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description:

We are looking for a highly skilled and motivated Application Support Analyst to support Retail Applications at our client’s. In this role, you will serve as a critical bridge between our technical teams and our Japanese-speaking stakeholders, ensuring the stability, performance, and reliability of our software applications. You will work in a fast-paced environment, handling complex technical issues while driving continuous improvement across our support and operations functions.

• Provide Tier 2+ application support for production systems, acting as an escalation point for complex technical incidents and service requests
• Triage, investigate, and resolve application issues by analysing logs, querying databases, and collaborating with development and infrastructure teams
• Facilitate requirements discussions and translate specifications and communicate technical concepts in both ENGLISH and JAPANESE with stakeholders in Japan who communicate solely in JAPANESE.

• Write, review, and maintain Java-based scripts or tools to automate support workflows, diagnostic processes, and operational tasks
• Perform data analysis using SQL to investigate application behaviour, identify trends, and support root cause analysis
• Adhere to and champion ITIL best practices, including:
• Incident Management — ensuring timely response, escalation, and resolution
• Problem Management — leading root cause analysis and implementing permanent fixes
• Change Management — reviewing and coordinating application changes to minimise risk
• Monitor application health and performance using tools such as Splunk, or equivalent observability platforms, proactively identifying and addressing anomalies before they impact end users
• Collaborate closely with software engineering, DevOps, and product teams to relay customer feedback and drive systemic improvements
• Participate in on-call rotations and support coverage as required to meet SLA commitments

Expected qualifications:

• Minimum 5 years of experience in a software engineering role or Tier 2+ customer/application support capacity
• Proficient (written and spoken) in ENGLISH and JAPANESE( Min JLPT N2 or above) to facilitate requirements discussions, translate specifications and communicate technical concepts with JAPANESE-SPEAKING ONLY stakeholders in Japan.

• Solid coding knowledge in Java and familiarity with related frameworks
• Hands-on experience with SQL and the ability to write complex queries for data investigation and analysis across relational databases
• Demonstrated experience with ITIL practices, including incident, problem, and change management processes
• Proficiency with monitoring and observability platforms such as Splunk or equivalent tools
• Good analytical and problem-solving skills with the ability to work under pressure in a production environment
• Excellent written and verbal communication skills.

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp, and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair, and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Requirements :

• Min Diploma in Electrical/Electronic Engineering or IT related.
• 4 years relevant experience
• Good presentation and written communication skills
• Customer service oriented

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hong Sze Wai (Sharon)

EA Personnel Reg No: R25128240

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Position: Technical Support Analyst

Location: Singapore (East)

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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Inviting applications for the role of Technical Support Analyst

As a Technical consultant, the role involves leading and supporting the end-to-end deployment of MES for a manufacturing client. Key responsibilities include understanding the current system landscape, collaborating with cross-functional teams to gather requirements and configure solutions, and ensuring smooth implementation through testing, training, and post-deployment support. The position requires maintaining data integrity during transitions, creating quality check processes, and troubleshooting issues while working closely with engineering, mechanics, and shift teams.

Responsibilities

• Assist in the end-to-end implementation of MES across manufacturing environments.
• Collaborate with cross-functional teams to gather requirements, configure solutions, and ensure successful deployment.
• Support testing, training, and post-implementation activities.
• Troubleshoot issues and provide ongoing support to users.
• Document processes and contribute to continuous improvement initiatives.
• Consult with engineering and mechanics to ensure proper sequencing.
• Maintain data quality while transitioning.
• Create Quality Checks process to ensure routers go through proper approval channel (Quality Engineers & Shop focal)
• Post migration, perform checks to ensure data quality & sanity of router.
• Work closely with the people in different shifts and support Solumina implementation
• Participate in governance meetings and projects reviews to plan

Qualifications we seek in you!

Minimum qualifications

• Diploma or Bachelor's degree from an accredited college or university in field related.
• Experience in support implementation, preferably in MES or ERP systems.
• Strong analytical, communication, and problem-solving skills.

Preferred qualifications

• Background in aerospace or manufacturing industries is highly preferred.
• Ability to work independently and in a team-oriented environment.
• Comfortable working in shift hours

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Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Maltem Asia is seeking an Application Support Analyst for a Wealth Management Client based in Singapore.

Summary:

• Supporting Finance and Corporate Infrastructure Services Applications.

Key responsibilities:

• Support and troubleshoot issues with the platforms.

• Support existing solutions on the platforms.

• Track and monitor updates to the platforms and implement necessary updates and changes.

• Implement, maintain, and continuously review governance and security controls to ensure platform compliance.

Must have skillsets:
•       Possess a degree in Computer Science, STEM, or related field.

•      At least 3 years of hands-on experience in supporting enterprise applications.

•      Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform, C#, ASP.net, HTML, CSS, and JavaScript.

•      Experience in database and SQL ,such as MSSQL, TSQL, Stored Procedure, Function, and Triggers.

•      Experience in supporting infrastructure, such as AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M, and PingID.

•      Experience in tools, such as Visual Studio, Gitlab or GitHub, JIRA, and Confluence.

•       Good written and verbal communication skills.

•      Agile, fast learner and able to adapt to changes.

Good-To-Have:

• Experience in any of the following domains:
• Finance
• Corporate Infrastructure Services

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Azure Application Solution Architect – Cloud Migration & Modernization

13+ Years of experience in cloud migration of on-prem applications. Experience in migrating /modernization of Applications and Data.  Expertise in at least one cloudplatform (Azure, AWS or GCP). Excellent problem-solving skills and ability to mentor team members.  Should have worked with the team size of above 5 App Team,technically guided, managed and governed the team. Very good understanding about, application, database and integration component migration pathways. 

• Primary skills: 
• Expertise in On-prem/Public cloud Infra assessments using Azure Migrate 
• Driving the cloud Solutioning Azure activities for large complex migration 
• Architect and develop tools and solutions to integrate, automate, and orchestrate cloud operational needs 
• Collaborate with Enterprise Architect, Data Platform, DevOps, and Integration Teams to ensure cloud adoption follows standard best practices 
• Application performance assessment pre and post migration 
• Assess the application portfolio and application inter-dependencies 
• Ensure that the proposed solution covers Azure strategy, stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.) 
• Understanding customer Infra landscape. Design and build Azure Landing Zone activities 
• Provide the Azure target architecture and its BoM pricing and licensing related details  
• Azure Target Solutions architect Diagram (all Azure services) including HLD & LLD  
• Migrating on premise workloads to Azure using Azure Migrate 

• Secondary Skills: 
• Work with Internal stakeholders, Customer stakeholders and Project Managers to understand the migration requirements and provide solutions accordingly 
• Working experience with various industry domains like banking, healthcare, Insurance 
• Troubleshooting experience with Azure & Windows environments (Processor, networking, clusters, IO, memory etc. related issues) 

• Certifications (Good to have) 
• AZ-305: Designing Microsoft Azure Infrastructure Solutions 
• AZ-104: Microsoft Azure Administrator 

• Soft Skills: 
• Good customer connects 
• Positive attitude and excellent communication skills to manage customer calls 
• Prepare solution presentations 
• Ability to work well in a team 
• Excellent problem-solving skills 
• Good communication

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical-related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

• Good presentation and written communication skills

• Customer service oriented, positive attitude

Key Responsibilities:

• First Impressions: Welcome guests with a genuine smile, manage the seating flow, and set the tone for their visit.

• Service Support: Deliver food and beverages from the kitchen to tables with speed and accuracy, ensuring orders reach the right guest.

• Team Coordination: Act as a communication hub between servers, kitchen staff, and the front of house to maintain a seamless service pace.

• Atmosphere Control: Maintain the cleanliness and organization of the dining area, host station, and service stations to create a welcoming environment.

• Adaptability: Anticipate team needs during peak hours, stepping in to assist servers or reset tables to keep service running efficiently.

What We Are Looking For:

A naturally positive and approachable personality who enjoys interacting with people.

The ability to stay calm, composed, and helpful during busy shifts.

A reliable team player who takes initiative and sees what needs to be done without being asked.

EA Personnel R22110043 Tan Eng Kang

EA License 21C0430 A Dreamworks Company Pte Ltd

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com