Total 639 tech support job vacancies in Information Technology category in The Philippines

Job Description:

We are looking for a highly skilled and motivated Application Support Analyst to support Retail Applications at our client’s. In this role, you will serve as a critical bridge between our technical teams and our Japanese-speaking stakeholders, ensuring the stability, performance, and reliability of our software applications. You will work in a fast-paced environment, handling complex technical issues while driving continuous improvement across our support and operations functions.

• Provide Tier 2+ application support for production systems, acting as an escalation point for complex technical incidents and service requests
• Triage, investigate, and resolve application issues by analysing logs, querying databases, and collaborating with development and infrastructure teams
• Facilitate requirements discussions and translate specifications and communicate technical concepts in both ENGLISH and JAPANESE with stakeholders in Japan who communicate solely in JAPANESE.

• Write, review, and maintain Java-based scripts or tools to automate support workflows, diagnostic processes, and operational tasks
• Perform data analysis using SQL to investigate application behaviour, identify trends, and support root cause analysis
• Adhere to and champion ITIL best practices, including:
• Incident Management — ensuring timely response, escalation, and resolution
• Problem Management — leading root cause analysis and implementing permanent fixes
• Change Management — reviewing and coordinating application changes to minimise risk
• Monitor application health and performance using tools such as Splunk, or equivalent observability platforms, proactively identifying and addressing anomalies before they impact end users
• Collaborate closely with software engineering, DevOps, and product teams to relay customer feedback and drive systemic improvements
• Participate in on-call rotations and support coverage as required to meet SLA commitments

Expected qualifications:

• Minimum 5 years of experience in a software engineering role or Tier 2+ customer/application support capacity
• Proficient (written and spoken) in ENGLISH and JAPANESE( Min JLPT N2 or above) to facilitate requirements discussions, translate specifications and communicate technical concepts with JAPANESE-SPEAKING ONLY stakeholders in Japan.

• Solid coding knowledge in Java and familiarity with related frameworks
• Hands-on experience with SQL and the ability to write complex queries for data investigation and analysis across relational databases
• Demonstrated experience with ITIL practices, including incident, problem, and change management processes
• Proficiency with monitoring and observability platforms such as Splunk or equivalent tools
• Good analytical and problem-solving skills with the ability to work under pressure in a production environment
• Excellent written and verbal communication skills.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you’ll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

This is what your job scope will be...

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
  
• Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.
  
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
  
• Provide client support during deployments and act as a point of escalation for advanced issues.
  
  

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
  
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
  
• Maintain accurate documentation and report deployment or support-related issues as needed.
  

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.

• You have basic to intermediate knowledge of Windows OS and Android systems.
  
• You’re familiar with Microsoft Excel for tracking, documentation, or data organization.
  
• You have a working understanding of IP networking, hardware setup, and basic troubleshooting.
  
• You’re a clear communicator, both verbally and in writing, and can explain technical concepts simply.
  
• You’re proactive, independent, and organized with good time management skills.
  
• You enjoy solving problems and can adapt quickly in dynamic environments.

✔️ Basic Salary: $2500 - $3000 + $35 Laundry Allowance + $6/day meal allowance
✔️ Mon to Fri: 8.00am - 5.10pm
✔️ Location : Pioneer (Company provided at multiple locations.)
✔️Permanent Role + AWS + VB + 14 AL + Medical Coverage

Job Responsibilities

• Conduct regular checks in the inventory system to ensure stock accuracy.
• Perform routine repairs and maintenance of yard and workshop tools and equipment.
• Maintain the tool room through 5S practices and proper housekeeping.

Job Requirements

• Min. Technical Certificates qualifications.
• Proficiency in Microsoft Office (Words, Excel).
• Possess Class 3 license & forklift license will be added advantage.
• Able to work overtime including weekends.

☎ Call 6817-2691
✉ WhatsApp 9422-1220
EA License No: 15C7752
EA Personnel No: R22111807
EA Personnel Name: Yap Teng hui

Job Summary

You will be responsible for ensuring the smooth execution and governance of the CityNexus programme, with a focus on system reliability, operational controls, and stakeholder support. The role centres on managing day-to-day operations of the platform while supporting related marketing activities where required.

Job Responsibilities

Platform & Product Management

• Support the development and maintenance of the CityNexus app, working closely with internal stakeholders and vendors to ensure stable system performance.
• Support feature enhancements, including requirement coordination, testing, and deployment follow-ups.
• Conduct system testing (UAT) across the app and portals to identify bugs, usability gaps, and performance issues prior to release.
• Support campaign configuration and testing to ensure accurate system setup.

Operations & Governance

• Manage end-to-end operations of CityNexus Rewards, E-Voucher programme, and related digital initiatives.
• Perform end-to-end fraud checks and monitoring based on defined parameters and reporting requirements.
• Oversee voucher sales processes, including tracking, fulfilment, and coordination.
• Ensure accurate rewards and E-Voucher reconciliation in line with reporting and audit requirements.
• Maintain operational controls and support compliance with internal governance standards.

Marketing Support

• Support the execution of marketing campaigns and promotional activities within the system.
• Assist in campaign setup, validation, and post-campaign checks to ensure accuracy.
• Coordinate with stakeholders to facilitate timely campaign implementation.

Stakeholder Management & Support

• Provide training and guidance to tenants and internal stakeholders on system usage and programme mechanics.
• Manage onboarding, feedback, and day-to-day enquiries from users and partners.

Reporting & Administration

• Compile and submit monthly operational and performance reports.
• Support ongoing process improvements to enhance operational efficiency and system reliability.
• Any other duties as assigned.

Job Requirements

• Degree in Marketing or equivalent.
• Experience in mobile application deployment, CRM, or digital platforms will be advantageous.
• Strong attention to detail with a structured and organised approach.
• Comfortable handling operational processes, system testing, and governance requirements.
• Good stakeholder coordination and communication skills.
• Able to work in a fast-paced and dynamic environment.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

We are looking for a Data Operations Specialist to support large-scale data and mapping initiatives powered by AI technologies.

• Opportunity to work on impactful, data-driven projects

• Exposure to AI-enabled workflows and large-scale datasets

• Collaborative team environment with growth opportunities

• Competitive salary with completion bonus

Key Responsibilities

• Collect, manage, and process large datasets using internal tools

• Support data transformation workflows powered by AI and automation

• Review and validate system-generated outputs for accuracy and quality

• Identify issues and perform detailed checks and corrections

• Monitor and analyze datasets to ensure consistency and performance

Nice to Have

• 2–3 years of experience in data operations, data processing, or similar roles

• Experience with geospatial, mapping, or location-based data

• Strong attention to detail and analytical thinking skills
  

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to apply97[ADD]talentvis.com

EA License: 04C3537 | Talentvis Singapore

EA Personnel: R26160646 | Adrian Tan

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description:

• Responsible for project follow-up and technical support for projects;
• Preparation for project delivery, including scheme review and test verification to ensure the project solution can be stably implemented;
• On-site delivery and implementation of the project;
• Handling and resolving product and system-level issues of the project;
• Recording the project delivery process, organizing project documents, and producing a project summary report after completion;
• Participating in project acceptance and presentation, demonstrating the project’s effects and functions to ensure successful acceptance.

Requirements:

• Bachelor’s degree or above in Computer Science, Communications, Electronics, or related fields, with fluent English in listening, speaking, reading, and writing;
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;
• Strong documentation writing skills.

You will own the overall technical direction of the platform. You make the architectural decisions, set up the cloud infrastructure, define API contracts, hire the rest of the founding team, and ensure the MVP ships in 30 days. You are the person who must be hired first — everyone else builds on the foundation you set. You think in terms of multi-tenancy, data isolation, and scale from Day 1, even while the first sprint focuses on a single client.

Responsibilities

• Design the platform architecture with multi-tenant data isolation as a core constraint: per-client storage, per-client model serving, shared public data layer.
• Set up cloud infrastructure in Week 1: VPC, Kubernetes, GPU-backed model serving, event streaming, storage — all as Infrastructure-as-Code.
• Define API contracts between all components so the team can work in parallel from Day 1.
• Own build-vs-buy decisions, biased toward managed services in Phase 1 to reduce ops burden.
• Run daily standups. Own the delivery timeline. Unblock the team. Ship in 30 days.
• Architect the AI context layer: per-tenant prompt versioning, per-tenant exemplar libraries, shared and tenant-specific RAG corpora.
• Design the custom model workflow: how client feedback becomes training data, how models are trained in isolated environments, how custom models are served alongside the base model.
• Hire and onboard the remaining founding team members.

Requirements

• 8+ years production engineering; 3+ years as a technical lead or architect.
• Experience building multi-tenant platforms with data isolation requirements.
• Deep familiarity with distributed systems: Kafka, Kubernetes, microservices, real-time streaming.
• Hands-on experience deploying and serving large language models in production.
• Cloud-native architecture. Terraform mandatory.
• Strong written communication — you can articulate technical decisions to engineers and business stakeholders alike.

Nice to have

• Prior experience building fintech, financial data, or crypto infrastructure platforms.
• Experience with tenant isolation patterns: namespace isolation, per-tenant encryption, row-level security.
• Experience with 24/7 systems (crypto, gaming, global SaaS).

Responsibilities

• In charge of perform regular checks in inventory software system to ensure inventories are in place
• responsible in perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintenance of the tool room through 5S initiatives and good housekeeping practices

Requirement

• Min Nitec in Engineering and relevant
• Min 1 year of working experience in tooling and vehicle maintenance with experience in inventory system and Microsoft Office suite
• Class 3 driving license required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Listed Company
• Basic $ 3500 to $4500 + Variable Bonuses
• Working Location : West (Company Transport Provided)
• 5 days’ work week (Normal Working Hours)
• IT Infrastructure | MSSQL | Network Routing Configuration

Job Scope:

• To support deployment, troubleshooting and maintenance of hardware and software application such as Microsoft, server, workstations, firewall, emails, internet security, VPN, VOIP and Data Backups
• To support and maintain the activities of IT operation of the group including daily helpdesk and technical support to the end-users
• To plan, coordinate and manage installation and maintenance activities as and when required
• To handle the support and management of IT infrastructure locally and oversea
• To collaborate and coordinate with vendor for maintenance services, hardware procurement and project implementation
• To maintain the Active Directory and Group policy management, window operating system, disaster recovery plan
• To prepare an IT SOP (Standard Operating Procedures)
• To ensure IT system compliances such as software licenses, server licenses
• Other ad-hoc duties as assigned

Requirement:

• Diploma / Degree in Information Technology or equivalent
• Experienced in Manage Network Routing Configuration
• Hands-on experience in IT infrastructure. Troubleshooting enterprise hardware and servers or Windows based server

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape
• Perform root-cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects
• Design, implement, and unit test fixes in alignment with Avaloq standards and project development guidelines
• Support defect resolution activities across DEV, SIT, UAT, and Production environments
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions
• Support release activities including code packaging, deployment support, and post-deployment verification
• Maintain and contribute to technical documentation related to fixes, known issues, and workarounds
• Proactively identify opportunities for improvement within existing code, configurations, and technical design

Requirement:

• Degree or Diploma in Computer Science, Information Technology, Engineering, or a related technical discipline
• Extensive hands-on experience as an Avaloq Developer in implementation and/or post-go-live support environments
• Proven ability to work independently with minimal supervision in a defect-resolution context
• Solid hands-on experience with: Avaloq Script, Task definitions and task execution frameworks, Screen reports, print reports, and datamarts, Oracle Database, including advanced SQL skills and a good understanding of the Avaloq data model
• Well-developed debugging, analytical, and problem-solving skills within complex Avaloq customisations
• Experience working within existing, non-greenfield Avaloq landscapes
• Avaloq Certified Professional (ACP) certification is good to have.

Role Summary

We are looking for an experienced Avaloq Certified Professional to join an established Avaloq delivery team with a focus on defect analysis, troubleshooting, and remediation in an existing Avaloq implementation.

The role requires a hands-on Avaloq developer who can work independently, quickly understand existing customisations, and deliver high-quality fixes across the Avaloq core platform while collaborating effectively with functional, testing, and operations teams.

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape
• Perform root-cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects
• Implement and unit-test fixes in line with Avaloq and project development standards
• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required)
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions
• Support release activities including code packaging, deployment support, and post-deployment verification
• Contribute to technical documentation related to fixes and known issues
• Proactively identify improvement opportunities in existing code and configurations

Required Skills & Experience

• Bachelor’s degree in IT or any related discipline
• Avaloq Certified Professional (ACP)
• Hands-on experience as an Avaloq Developer in implementation or post-go-live support phases
• Proven ability to work independently with minimal supervision in a defect-fixing context
• Solid experience with:Avaloq ScriptTask definitions and task executionScreen reports, print reports, and datamartsOracle database (SQL, understanding of Avaloq data model)
• Debugging and problem-solving skills within complex Avaloq customisations
• Experience working in environments with existing, non-greenfield codebases

Desirable / Nice-to-Have

Familiarity with Equities, Bonds, Managed Funds, Structured Products, Money Market, Fiduciary lifecycle

• Exposure to Avaloq interfaces (e.g. file-based, messaging, APIs)
• Familiarity with release management and controlled deployment processes

Working Style & Personal Attributes

• Highly self-driven and capable of managing own workload
• Methodical and detail-oriented, especially when analysing defects
• Comfortable working under pressure in defect-resolution or stabilisation phase

Interested Candidates may send their resume and cover letter directly to

Hibah.bakhtavar@manpower.com.sg,stating the position as the subject title in the email.

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Job Responsibilities:

Workshop Operations

• Support Makers’ Academy staff in the day-to-day to operation of the workshop facilities (blk 56 or blk 25), including but not limited to 3D printers, laser cutting machines, and tabletop fabrication machines.
• Assist in equipment setup, basic troubleshooting and monitoring of machine usage during operational hours.

Safety & Compliance

• Ensure all workshop users adhere to safety guidelines and operating procedures.
• Conduct routine safety checks on equipment and the workshop environment.
• Report any safety incidents, hazards or equipment faults.

Administration & housekeeping

• Maintain orderliness, cleanliness of the workshop.
• Assist with basic inventory checks and upkeep of tools, materials, and consumables.
• Support documentation and simple administrative tasks related to workshop operations when required.

Prototyping & User Support

• Provide guidance to students on the correct use of tools, machines, and materials for prototyping activities.
• Advise students on suitable fabrication approaches based on their project requirements.
• Communicate effectively with students to understand their needs and guide them through the prototyping process.

Pre-requisites:

• Hands‑on experience operating 3D printers, laser cutters, and/or other digital fabrication equipment.
• Working knowledge of prototyping processes within a maker space or workshop environment.
• Practical design or making skills, with an interest in hands‑on fabrication.
• Comfortable working in a workshop or maker space setting.
• Able to communicate clearly and patiently with students and stakeholders.
• Safety‑conscious, detail‑oriented, and able to follow established procedures.

This is a temporary hourly rated position.

St Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a proactive and enthusiastic team player with strong people skills and cultural sensitivity to join us as:

Application Support Specialist

Overview

To serve as a technical and administrative anchor for the school’s digital ecosystem. The Application Specialist ensures the stability and evolution of academic and administrative platforms through level 1 support, rigorous project testing, and disciplined operational management. By bridging the gap between technical complexity and user needs, this role ensures that the institution’s software investments are fiscally managed, accurately documented, and seamlessly integrated to support the mission of teaching and learning.

General responsibilities and duties

• Serve as the first-line support for academic and administrative software, providing high-quality technical assistance to faculty, staff, and parents.
• Manage the full lifecycle of support tickets, ensuring all user inquiries are addressed with speed, accuracy, and a high degree of customer service.
• Diagnose and resolve technical friction points within Student Information Systems (SIS), Learning Management Systems (LMS), internal platforms, and cross-system integrations.
• Facilitate the seamless escalation of high-complexity issues to the application manager or external technical teams while maintaining ownership of the user experience and communication.
• Assist in the successful launch and enhancement of new systems and reporting tools through technical configuration and environment setup.
• Act as a key bridge between the support team, Project Managers (PMs), and application stakeholders to ensure requirements are met.
• Coordinate User Acceptance Testing (UAT) cycles, and produce high-quality documentation for new deployments.
• Actively participate in the continuous improvement lifecycle, identifying opportunities to refine digital workflows for both staff and students.
• Oversee the end-to-end procurement workflow by preparing and submitting Purchase Requisitions (PR) for software licenses and application-specific needs.
• Conduct monthly audits and budget reconciliations to ensure all application-related expenses are accurate, optimized, and compliant.
• Develop and maintain a robust technical library, encompassing system configurations, internal process flows, and vendor coordination logs.
• Act as a point of contact for vendor support, ensuring that service-level agreements are met and system documentation remains current.
• Provide versatile administrative support to the IT department, contributing to broader team initiatives and ad-hoc office projects as required.

Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline (e.g., Information Systems, Software Engineering).
• Hands-on experience in application support or systems administration 
• Understanding of structured ticket management and service lifecycles
• Foundational certification in SQL or Tableau/Looker Studio datavisualization.
• Previous experience working within an educational setting or an organization with complex user-facing applications is a distinct advantage.
• Prior experience with relational databases (SQL) and cloud-based productivity suites Google Workspace.
• Demonstrated ability to perform data queries and basic data base administration using MS SQL or SQL.
• Proven experience in managing Google Workspace administration and a functional understanding of Active Directory (AD) and Single Sign-On(SSO) protocols.
• Hands-on exposure to (or a strong aptitude for) datavisualization tools such as Looker Studio and big-data platforms like BigQuery.
• Familiarity with AppSheet (or similar low-code platforms) and aconceptual understanding of the .NET framework for troubleshooting purposes.
• Strong ability to analyze complex organizational workflows and translate them into technical application requirements.
• A methodical approach to root-cause analysis and the ability to solve complex system discrepancies under pressure.
• Exceptional verbal and written communication skills, with theability to bridge the gap between technical teams and non-technicalstakeholders (teachers, parents, and staff).
• A self-starter mindset with the agility to learn and implementemerging educational technologies in a fast-paced environment.
• Ability to work effectively within a cross-functional project team while maintaining the discipline to manage independent tasks and deadlines.
• A dedicated "user-first" mentality focused on providing empathetic support and optimizing the end-user journey.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to his classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/careers for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans need apply.

We regret that only shortlisted candidates will be notified.

Who We Are Looking For

We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams. You will be part of a cross-functional team that values service reliability, operational excellence, automation, and continuous improvement in the systems we support.

Responsibilities Incident & Application Support

● Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.

● Investigate application errors, system alerts, performance degradation, and integration issues.

● Restore services within agreed SLA/OLA timelines and ensure proper incident closure.

Troubleshooting & Root Cause Analysis

● Perform in-depth troubleshooting using logs, metrics, and monitoring tools.

● Conduct root cause analysis (RCA) for recurring or high-impact incidents.

● Propose and implement corrective and preventive actions to reduce incident recurrence.

Collaboration & Escalation

● Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.

● Provide clear technical findings, logs, and evidence when escalating issues.

● Participate in incident bridges, post-incident reviews, and operational discussions.

Operational Excellence

● Monitor system health, alerts, dashboards, and logs to proactively identify issues.

● Execute approved configuration changes, patches, and operational fixes.

● Support deployment, release, and maintenance activities when required.

Automation & Continuous Improvement

● Contribute to automation of operational tasks, monitoring, and alerting where applicable.

● Identify gaps in runbooks, SOPs, and operational processes and drive improvements.

Documentation

● Maintain and update runbooks, troubleshooting guides, and knowledge base articles.

● Document incident resolutions and operational procedures clearly and accurately.

Security & Compliance

● Adhere to security, access control, and compliance requirements.

● Handle sensitive information in logs, tickets, and systems appropriately.

● Support audits, vulnerability remediation, and compliance checks when required.

Key Experiences We Seek

Professional Experience:

● 3–5+ years of relevant experience in application support, systems support, or operations roles.

● Experience supporting production systems in a high-availability or mission-critical

environment.

Technical Expertise:

● Strong hands-on experience with:

• Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc)
• Linux/Unix environments

● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).

● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.

● Basic knowledge on REST APIs, system integrations and authentication design

● Understanding of incident, problem, and change management processes.

Problem-Solving Skills:

● Strong analytical and troubleshooting skills.

● Ability to break down complex incidents into clear, actionable steps.

● Calm and methodical approach when handling production issues under pressure.

Operational Practices:

● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty).

● Experience working with runbooks, SOPs, and on-call support rotations (if applicable).

Additional Skills (Bonus Points):

● Experience supporting cloud-native or microservices-based systems.

● Basic scripting skills (e.g. Bash, Python) for automation.

● Experience working in government, regulated, or large-scale enterprise environments.

● Knowledge of disaster recovery and business continuity planning.

Character Traits We Look Out For

● Team player with a collaborative mindset

● Strong sense of ownership and accountability for system reliability

● Proactive in identifying and addressing operational issues

● Willingness and ability to learn and adapt to new systems and tools

● Openness to sharing knowledge and improving team capability

● Clear verbal and written communication skills, including incident reporting.