Total 668 tech support job vacancies in Information Technology category in The Philippines

Job Title: Senior Software Developer (Enterprise Application Support & Delivery) – 12 Months Contract

Job Summary:
We are seeking a highly experienced Software Developer with a strong background in enterprise application delivery and production support within regulated environments. The role requires hands-on involvement across the full lifecycle, with a focus on maintaining and enhancing complex business-critical systems.

Key Responsibilities:

• Support and enhance enterprise-level applications in a production environment
• Participate in incident, problem, and change management processes
• Perform root cause analysis (RCA) and ensure timely resolution of issues
• Collaborate with stakeholders to gather and refine requirements
• Support UAT, deployment, and post-release validation activities
• Ensure compliance with security, audit, and operational standards

Requirements:

• Bachelor’s degree in IT / Computer Science or related field
• 10+ years of experience in software development and application support
• Proven experience in enterprise or government/regulated environments
• Hands-on experience with application support, not just development
• Familiar with Agile/Scrum delivery models
• Experience using enterprise tools (e.g., JIRA, ServiceNow, or equivalent)
• Strong experience in handling production issues and stakeholder management

Job Description & Requirements

Team and Position Summary

The Software Developer is a key member of the Delivery and Support Group in NETS Solutions and will report to the BAU Support Manager. He/She will participate in the application delivery to customer and will be responsible for application development and PROD L3 software maintenance support.

Key Responsibilities

• Participate in the requirement elicitation and produce the required technical and operations documentation
• Work with Solution Architect/Technical Lead on the analysis and design of the code changes according to the finalized requirement specifications
• Perform code changes and test the system according to the requirements specifications
• Ensure work performed comply to coding and security standards, and corporate processes
• Perform quality assurance (QA) activities such as unit testing, system testing and code review
• Participate in the system integration testing by rendering support to the Test Team and resolve issues reported
• Provide support to internal and external parties during the testing stages
• Provide support to customers during acceptance testing and post-cutover implementation
• Assist in the development of training materials and conducting of presentation
• Perform duty roster to support PROD L3 software maintenance support as planned by BAU Support Manager monthly

 
Requirements

Education and Experience

• Bachelor’s degree in Computer Science/Engineering or equivalent education
• Good technical knowledge with at least 3-5 years of hands-on experience in Java, JEE, SQL/PLSQL, and XML. Knowledge of MySQL will be added advantage

Skills and Knowledge

• Experienced with web technologies such as HTML5, CSS, Modular design, Angular (5 & above) or React and open-source JS framework.
• Experienced with RESTful APIs, Spring 5.x, Spring Boot, Sprint Framework, Sprint Security, Cloud-Based technologies and Micro-services, including Messaging Middleware such as Kafka/IBM MQ/Solace.
• Good verbal and written communication skills
• Demonstrate good analytical, problem solving and decision-making skills
• Good team player and positive attitude
• Domain knowledge and experience in financial industry/payments systems is a plus

JOB OVERVIEW:

The Data Scientist (AI Engineer) serves as the critical technical bridge between high-level business strategy and scalable AI production. This role is dedicated to accelerating demand creation by translating complex client challenges into feasible, high-impact AI/ML prototypes and Proof of Concepts (PoCs).

By balancing technical rigor with strategic communication, the incumbent assesses data maturity, designs agile solutions using both traditional and Generative AI, and ensures that all innovations are architecturally sound and ready for production handover. Ultimately, this role drives organizational growth by de-risking AI investments and demonstrating the tangible technical value of emerging technologies.

Core Focus Areas

• Technical Translation: Converting business "pain points" into rigorous technical requirements and feasible AI architectures.

• Rapid Innovation: Designing and iterating on interactive prototypes that showcase the "art of the possible" while adhering to vetted Technology Readiness Level (TRL) standards.

• Strategic Advisory: Evaluating client data infrastructure and providing technical roadmaps to bridge the gap between current capabilities and AI readiness.

• Seamless Integration: Partnering with Production and Enablement leads to ensure prototypes are scalable, documented, and transitioned without technical debt.

• Technology Scouting: Researching and applying cutting-edge tools from the internal Tech Radar to solve real-world client problems.

DUTIES AND RESPONSIBILITIES:

Technical Requirements Elicitation & Analysis:

• Collaborate with AI/ML Business Analysts and clients to deeply understand their existing technical landscape, data infrastructure, and specific operational challenges.

• Translate high-level business needs into technical requirements for AI/ML solutions, identifying necessary data inputs, system integrations, and potential technical constraints.

• Assess the technical feasibility of proposed AI/ML use cases, ensuring alignment with the organization’s vetted tech stack and TRL standards, given the client's current data capabilities and technology stack.

AI/ML Solution Conceptualization & Prototyping:

• Design and develop rapid, interactive prototypes or proof-of-concepts (PoCs) using appropriate AI/ML techniques (both traditional ML and cutting-edge AI like Generative AI).

• Demonstrate the functionality and potential business impact of AI/ML solutions through compelling technical demonstrations and visualizations.

• Iterate rapidly on prototypes based on client feedback, showcasing agility and responsiveness.

Technical Communication & Value Articulation:

• Simplify complex AI/ML concepts, algorithms, and technical architectures into understandable terms for non-technical business stakeholders.

• Clearly articulate the technical value proposition of proposed solutions, explaining how the AI/ML will work and why it is the right approach for the client's problem.

• Present technical findings, prototype results, and architectural considerations to clients and internal teams.

Organizational Data Capability Assessment (Technical):

• Conduct technical assessments of client data maturity, including data quality, accessibility, governance, and existing infrastructure.

• Advise clients on technical prerequisites and potential roadmaps for enhancing their data capabilities to support AI/ML initiatives.

Emerging Technology Research & Application:

• Actively research and evaluate new AI/ML technologies, tools, and frameworks (e.g., specific algorithms, cloud AI services, MLOps tools) relevant to demand creation and prototyping.

• Support the AI Solution Enablement Lead by exploring specific application-layer use cases for technologies already on the internal Tech Radar. Provide field feedback on the performance of vetted tools in client prototypes

• Identify how emerging technical capabilities can be applied to solve client problems and create new service offerings.

• Contribute technical insights to market exploration and strategic planning.

Cross-Functional Collaboration & Handover:

• Work in close partnership with the Data Science / AI Production Team from the earliest stages to ensure that prototyped solutions are designed with production scalability and maintainability in mind.

• Collaborate primarily with the AI Solution Enablement Lead to transition validated TRL 3 prototypes into the hardening phase. Ensure all initial technical elicitation is documented according to Enablement Quality Gate standards to prevent technical debt during handover

• Facilitate smooth technical handovers of validated concepts, prototypes, and initial architectural considerations to the production team, minimizing rework and ensuring continuity.

• Provide technical context and support during the transition phase to ensure the production team has a comprehensive understanding of the solution's intent and design.

• Problem Solving & Innovation:

• Apply strong analytical and problem-solving skills to technical challenges encountered during the demand creation and prototyping phases.

• Propose innovative technical approaches to address client needs and differentiate our solutions.

QUALIFICATIONS AND EXPERIENCES:

• Minimum Bachelor’s degree in Computer Science, Data Science, Engineering, Mathematics, Statistics, or a related quantitative field. Master's or Ph.D. preferred.

• At least 5+ years of progressive experience in AI/ML solution design, data science, or AI engineering, with a significant portion in a client-facing or consulting capacity.

• Proven experience in designing, developing, and deploying functional AI/ML prototypes that demonstrate business value and are engineered for production.

• Expert proficiency in Python and extensive experience with core AI/ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).

• Demonstrated hands-on experience with Generative AI and Large Language Models (LLMs), including frameworks like LangChain, for designing and prototyping novel applications.

• Strong practical experience with Google Cloud Platform (GCP) services relevant to AI/ML (e.g., Vertex AI, BigQuery, Cloud Storage, Dataflow, Cloud Functions).

• Proficiency with Docker for containerization and a foundational understanding of container orchestration (e.g., Kubernetes concepts for GKE).

• Solid understanding of MLOps principles for reproducibility, experiment tracking (e.g., MLflow, Vertex AI ML Metadata/Model Registry), and model versioning.

• High-level expertise in data governance frameworks, data quality assessment (including tools/libraries like Great Expectations), metadata management (e.g., Google Cloud Data Catalog), and data architecture principles.

• Strong expertise in distributed computing and parallel processing techniques is vital for handling large-scale AI workloads. 

• A proven track record of innovations and executions in deep learning, demonstrated through shipping products or first-author publications at leading AI conferences, is a strong differentiator.

• Experience in the container shipping industry or related logistics/supply chain domains is highly advantageous.

• Excellent presentation, documentation, and stakeholder management skills.

Job Summary

We are seeking a Technical Project Manager with strong experience in agile delivery and backend engineering environments to lead the development and operational rollout of core digital platforms for the customer.

You will work cross-functionally with Domain Owners (DOs), Engineering Managers (EMs), DevOps teams, QA, Solution Designers (SDs), and Release Program Managers (RPMs) to drive predictable, high-quality delivery of back-end services that support consumer and enterprise customer journeys. Your ability to manage modern cloud-native development cycles — across CI/CD pipelines, containerized microservices, and API ecosystems — will be critical to enabling secure, scalable, and resilient platforms.

Key Responsibilities

Delivery & Agile Management

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.

• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.

• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.

• Track delivery health through velocity, throughput, and scope stability metrics.

• Identify and resolve blockers, risks, and cross-domain dependencies early.

• Maintain clear delivery dashboards and status reporting to senior stakeholders.

Technical Coordination & Planning

• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.

• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.

• Support implementation of continuous delivery and observability practices across teams.

• Define, Monitor and report on key delivery KPIs, including deployment frequency, Mean

Time To Recovery, defect Leakage rate, change failure rate ensuring all releases meet

defined Service Level Objectives and performance baselines.

• Participate in sprint demos and ensure acceptance criteria are met for each increment.

Stakeholder & Cross-Domain Collaboration

• Work with Journey Solution Designers (SDs) and Release Program Managers (RPMs) to align sprint deliverables to journey-level milestones.

• Collaborate with Journey Owners (JOs) and business stakeholders to clarify priorities and expected outcomes.

• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.

Continuous Improvement & Governance

• Drive adoption of agile and DevOps best practices across DXP teams.

• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.

• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.

• Contribute to standardized delivery governance, templates, and documentation across domains.

Requirements & Qualifications

Education & Certifications

• Bachelor’s degree in computer science, Information Systems, or related field.

• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.

Experience

• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery lead or scrum master capacity.

• Demonstrated experience with CI/CD pipelines, cloud-native architecture (e.g., Kubernetes, EKS), and backend service delivery

• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).

• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

• Experience in telecommunications, digital platform delivery, or large-scale integration programs is an advantage.

Skills

• Deep understanding of agile, DevOps, and continuous delivery practices.

• Ability to translate technical complexity into clear, actionable plans.

• Technical fluency with backend engineering patterns and delivery pipelines

• Exceptional communication, facilitation, and stakeholder management skills.

• Analytical and detail-oriented mindset with a bias for execution.

• Highly organized, proactive, and resilient in a dynamic, fast-paced environment.

• Passion for continuous improvement and operational excellence.

Role: Project Manager

Location: Singapore

Role Summary:

We are seeking an experienced Project Manager with strong expertise in end-to-end delivery of complex, cross-functional projects. The ideal candidate will possess a minimum of 5 years of relevant industry experience, demonstrate a proven ability to manage multiple concurrent projects in a hybrid work environment, and be well-versed in modern project management tools and methodologies.

Key Responsibilities:

• Serve as the single point of accountability for the delivery of large-scale, highly visible, and critical business and technical projects.

• Manage the full project lifecycle from initiation and planning through execution, implementation, stabilization, and closure.

• Work collaboratively with internal business/product stakeholders, engineering teams, IT, vendors, and external partners to ensure successful outcomes.

• Develop detailed project plans, schedules, estimates, resource allocations, and risk management strategies.

• Track and manage scope, timelines, budget, deliverables, and risks across multiple parallel initiatives.

• Lead project kick-offs, define roles and responsibilities, and coordinate effective execution across project team members.

• Provide timely status reporting, escalate unresolved issues, and manage communications across all levels of the organization.

• Ensure compliance with established project governance, SOPs, and delivery methodologies.

• Perform post-implementation reviews, identify lessons learned, and drive continuous improvement.

Required Skills & Qualifications:

• Minimum of 5 years of project management experience, ideally in the telecom or related IT sector.

• Strong background in managing hybrid delivery models (Agile/Waterfall/Iterative).

• Proven ability to handle multiple complex projects concurrently.

• Hands-on experience with project management tools such as JIRA, Confluence, MS Project, Monday.com, or equivalent.

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to work under pressure, manage escalations, and ensure timely issue resolution.

• Familiarity with software development lifecycle (SDLC), UAT, production deployment, and support transitions.

Desirable:

• PMP, PRINCE2, or equivalent certification.

• Experience working in regulated environments with cross-functional and geographically dispersed teams.

• Understanding of telecom operations, billing systems, API integrations, and transformation initiatives

• Understanding of ERP applications & Processes related to Finance and SCM

We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

Job Scope:

• Assist in overseeing the operations of smoking/vaping cessation virtual counselling pilot programme for youths aged 13-18.

• Coordinate with multiple internal and external stakeholders including schools and counsellors to ensure smooth execution of pilot programme.

• Communicate with vendor's project manager(s) and counsellors, and provide them with necessary information and support

• Handle the logistical aspects of the virtual counselling sessions to ensure that materials and resources are available for both counsellors and students.

• Assist in coordinating test kit logistics with vendors for the I Quit programme

• Compile data for programme evaluation and reporting.

• Participate in pilot project development as part of the team

• Support additional tasking or coordination work during the contract period

Working Arrangement:
Location: Outram Park
Working Hours: Office Hours (Mondays to Fridays)
Duration: 10 Months
Salary: $2170/Month

Requirements:

• Experience in programme support, in educational or counselling settings, is preferred.
• Good organisational and multitasking skills.
• Good communication skills
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams).
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing circumstances.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

Responsibilities:

• Manage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications
• Coordinate production support activities, ensuring system stability, SLA adherence, and timely issue resolution
• Drive release and change governance processes, ensuring proper approvals, planning, and execution
• Oversee incident and problem management, including tracking, escalation, and resolution coordination
• Manage IT financial operations (FinOps) including budgeting, forecasting, accruals, and cost optimization
• Lead cloud cost planning and budget governance, ensuring efficient utilization of cloud resources
• Support workforce capacity planning, resource allocation, and utilization tracking across teams
• Govern vendor and managed services, including contract lifecycle, performance tracking, and engagement management
• Manage IT assets and environment readiness, ensuring availability and compliance
• Oversee access provisioning and identity governance, ensuring security and compliance standards are met
• Provide Agile PMO support, including sprint coordination, backlog tracking, and delivery governance
• Maintain application portfolio reporting, including performance, utilization, and cost insights
• Drive technology procurement and contract governance, including PO tracking and invoice validation
• Prepare PMO reports and RAG status tracking for leadership and stakeholders
• Support IT asset provisioning and environment setup for project and operational needs
• Contribute to application deployment support and release readiness activities
• Maintain and manage knowledge repositories using SharePoint and Confluence
• Ensure project tracking and governance reporting across multiple initiatives
• Develop and maintain documentation, SOPs, and process frameworks
• Collaborate with cross-functional teams to ensure delivery alignment and operational excellence

Requirements:

• 12+ years of experience in Application Lifecycle Management, Production Support, and Governance frameworks
• Experience in IT Financial Management (FinOps) and cloud cost optimization
• Hands-on experience in PMO reporting and project tracking
• Experience in managing vendor contracts, procurement processes, and managed services
• Strong experience in IT asset management, environment provisioning, and deployment support
• Experience in IT security, access management, and identity governance practices
• Experience in cloud platforms and enterprise application environments
• Experience in knowledge management tools such as SharePoint and Confluence
• Experience in Jira and Kanban boards for Agile delivery tracking
• Hands-on experience in financial systems such as Hyperion and PSGL
• Experience in MS Excel, PowerPoint, and Outlook for reporting and analysis
• Experience in Windows-based enterprise environments
• This role is 24*7 support
• This role requires weekend on call support
• Excellent communication and stakeholder management skills
• Strong leadership and coordination capabilities across cross-functional teams
• Demonstrated problem-solving and analytical thinking skills
• Strong organizational and planning abilities with attention to detail

• Completing and reviewing work assignments and adjusting workload and resources periodically with the team.
• Mentoring and cross-training staff with a standardized training program and documentation.
• Implementing required quality management systems to ensure customer work scope, results, and team performance meet approved SOPs and organization's safety and quality requirements.
• Participating in cost, quality, and efficiency improvement initiatives driven by the Team Lead.
• Coordinating and ensuring timely calibration of laboratory equipment.
• Maintaining good laboratory housekeeping with the team.

Requirements:

• Min Diploma in Applied Chemistry/Perfumery and Cosmetic Sciences/ChemicalEngineering.
• Some lab exp in chemistry / Fragrance lab

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sgmailto:jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

1 year contract under employment agency payroll

Work Location: Changi Business Park

Salary range: up to $4500 (company do not provide bonus)

Core Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What we are looking for:

• Locals (Need to clear client security clearance and pre-employment check)
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role
• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions
• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

What will your role be:

• Learn and deeply understand the core features, target users, and usage scenarios of multiple AI tools (e.g., writing, image, voice), and conduct prompt design and iterative tuning based on real-world workflows.
• Translate product logic and users’ key tasks into well-structured prompt strategies; optimize prompt structure and content to improve response accuracy, usefulness, consistency, and controllability.
• Evaluate prompt effectiveness through small-sample testing, metric monitoring, and user feedback; drive continuous iteration with measurable outcomes.
• Collaborate closely with Product, ML/Algorithm, and Design teams to align prompts with product feature logic, ensuring quality and stability across critical user journeys.
• Summarize reusable prompt patterns and best practices across scenarios; build an internal knowledge base to support fast expansion across the product portfolio.
• Track advances in frontier LLM capabilities and compare outputs across different models (e.g., GPT, Claude, ERNIE Bot, Qwen); select or adapt the most suitable prompting approaches per model and scenario.
• Gradually participate in explorations of model fine-tuning and application-layer optimization (e.g., RAG, SFT, LoRA), developing capabilities at the intersection of product understanding and model optimization.

What an ideal candidate means to us:

• Bachelor’s degree or above in Computer Science, Artificial Intelligence, Electrical Engineering, Mathematics, Computational Linguistics, or related STEM fields.
• Solid understanding of LLM fundamentals and limitations; hands-on experience with prompt engineering or a strong, demonstrated grasp of prompt design principles.
• Strong product thinking: able to design and optimize prompts starting from user goals, product positioning, and real usage contexts.
• Clear and structured communication with strong writing skills; able to precisely control output tone, format, and structure.
• Familiar with basic data analysis tools (e.g., Excel, SQL, Python) and capable of quantifying and analyzing prompt performance.
• English proficiency at CET-6 or above; strong reading and written communication skills to work with English technical documentation and debug English prompts.
• High curiosity and learning agility; motivated to become an “AI application builder” who understands both business and models, and willing to go deep into product-facing scenarios to continuously improve LLM performance.

Why work with us:

• We have an energetic team who are passionate about building a global AI-Powered platform to connect the world
• We are one of the leading pioneers in online-audio industry
• Vocalbeats is all about the PEOPLE, we fully and truly support people with creative mindset to collaborate and grow together

What we will offer:

• Competitive compensation and benefits programs
• Training & Development programs
• Career advancement
• Excellent work environment and flexible hours
• International market exposure
• AWESOME Team members!

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

⇒ Role Summary

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

• Being the L2 supports on Omni-Retail solutions and integrations with various platforms.
• Coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.

The role is a regional role, supporting more than 1690 POS for more than 14 beauty brands in more than 10 markets in APAC, including Australia, Japan, Korea, Hong Kong, Malaysia, Singapore, Taiwan, Thailand, New Zealand etc.

Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support. This candidate must have a strong business background, and preferably within Retail and Wholesale industry.

⇒ Main Responsibilities

System Maintenance and Support:

• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.
• 2nd level support of Omni Retail Systems in Asia Pacific

⇒ Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience in retail systems support, IT, or a related role.
• Strong problem-solving and analytical skills.
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support.
• Strong understanding of retail operations and the role of technology in enhancing customer experience.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications.
• Excellent communication skills – Good spoken English required.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Willingness to travel to various retail locations within the region.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Brief Job Description

Responsibilities:
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support

Key Responsibilities:

Pre-Sales & Customer Engagement

1. Support sales team in pre-sales activities, including site surveys, technical consultations, and solution presentations.
2. Understand customer requirements and recommend appropriate smart home and security solutions.
3. Prepare technical proposals, system layouts, and solution documentation.
4. Conduct product demonstrations and technical briefings for clients.

Solution Design & Technical Support

1. Design and configure smart home systems including CCTV, access control, intercom, alarm, and home automation systems.
2. Provide technical input for system architecture and equipment selection.
3. Support testing, commissioning, and system handover where required.

Project & Installation Support

• Work closely with project and installation teams to ensure smooth implementation.
• Provide technical guidance during installation and troubleshooting.
• Assist in system testing, integration, and user training.
• Ensure compliance with safety, technical, and regulatory requirements.
  
  
  Requirements
• Diploma or Degree in Electrical, Electronics, IT, Engineering, or related field.
• Experience in smart home systems, CCTV, access control, intercom, or security systems is preferred.
• Basic understanding of networking, IP systems, and system integration.
• Good communication and presentation skills.
• Ability to support both technical and sales functions.
• Self-motivated, detail-oriented, and customer-focused.