Total 705 support analyst job vacancies in Information Technology category in The Philippines

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

下記が採用しているチームの概要となります

Technology Service Management / Employee & Customer Management (TSM/ECM)

ServiceNowプラットフォーム上で動作するアプリケーション層（ITSM等）の問題を解決します。

Javascript,SQL（クエリ）の知識が必要。Javaの知識やアプリケーションのデバッグ経験があるとプラス

Responsibilities

• To Provide infrastructure support services to the Systems as well as any other IT systems
• Facilitate the provision of LAN connections to any IT systems
• Facilitate the patching of network points in the Branch Server Room for any IT systems
• Preliminary troubleshooting of any IT systems deployed in the branch, Provisioning and supporting technical issues related to Desktop/Web conferencing and Room-based video conferencing systems

Asset Management services :

• Technical Support services in relation to the following hardware:
• Desktop Computers, Laptops, Touchscreen PCs, Tablets, and other personal computing devices;
• Peripherals such as laser printers, thermal printers, colour printers, and other printing devices;

Operational Support services for Application Systems:

• To provide Operational Technical Support to the Facility Management (FM) teams and the Application teams or suppliers to provide end-to-end Operational Support services
• To provide Operational Support for Application Systems (eg. Library Management System (LMS)).
• Provision of resources, expertise and solutions in information technology to ensure that the existing computer systems continue to meet the intended functionalities and objectives

Requirements

• ITE or Diploma in Information Technology or its equivalent
• A minimum of 2 years relevant experience in an on-site Technical support role
• Knowledge of IT networking with understanding of TCP/IP internetworking fundamentals, and good command of Windows Desktop OS, Microsoft Office suite and e-mail support the ability to handle Level 2 support
• Basic knowledge of ITIL process such as Incident, Problem and Change Management
• Technical knowledge to install systems, upgrade and repair software and hardware
• Hands-on knowledge on DHCP, file/print services, registry modification, VB scripting, and use of other desktop tools would be essential
• Good communications skills, both oral and written

Responsibilities

• To Provide infrastructure support services to the Systems as well as any other IT systems
• Facilitate the provision of LAN connections to any IT systems
• Facilitate the patching of network points in the Branch Server Room for any IT systems
• Preliminary troubleshooting of any IT systems deployed in the branch, Provisioning and supporting technical issues related to Desktop/Web conferencing and Room-based video conferencing systems

Asset Management services :

• Technical Support services in relation to the following hardware:
• Desktop Computers, Laptops, Touchscreen PCs, Tablets, and other personal computing devices;
• Peripherals such as laser printers, thermal printers, colour printers, and other printing devices;

Operational Support services for Application Systems:

• To provide Operational Technical Support to the Facility Management (FM) teams and the Application teams or suppliers to provide end-to-end Operational Support services
• To provide Operational Support for Application Systems (eg. Library Management System (LMS)).
• Provision of resources, expertise and solutions in information technology to ensure that the existing computer systems continue to meet the intended functionalities and objectives

Requirements

• ITE or Diploma in Information Technology or its equivalent
• A minimum of 2 years relevant experience in an on-site Technical support role
• Knowledge of IT networking with understanding of TCP/IP internetworking fundamentals, and good command of Windows Desktop OS, Microsoft Office suite and e-mail support the ability to handle Level 2 support
• Basic knowledge of ITIL process such as Incident, Problem and Change Management
• Technical knowledge to install systems, upgrade and repair software and hardware
• Hands-on knowledge on DHCP, file/print services, registry modification, VB scripting, and use of other desktop tools would be essential
• Good communications skills, both oral and written

In a nutshell

We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.

Your role

• In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA.
• You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress.
• Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities.
• You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements.
• As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

Location: One-north

Working Hours:

Office hours

Mon-Thur : 830am - 6pm, Fri : 830am - 530pm

Job details:

• Provide administrative support under the Division Management Office (DMO) team.
• Help with planning activities, prepare reports, assist with various office administrative tasks.
• To participate in ad-hoc HR projects, helping to organize and coordinate activities and support other process improvements initiatives.
• Develop dashboards and trackers to monitor overall performance achievements and incident rates.

Job requirements:

• Proficiency in creating dynamic dashboards in Microsoft Excel
• Strong attention to detail and analytics skills.
• Good communication and interpersonal skills.
• Organised, proactive, and able to work independently with minimal supervision.

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

Main Responsibilities

As a DevOps Engineer, the engineer will play a pivotal role in implementing and maintaining the infrastructure and tools that power our organization’s platforms. He or she will work closely with cross-functional teams to enable seamless software delivery, optimize cloud environments, and ensure the reliability and scalability of our systems. This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives.

Key Managerial Responsibilities

• Provide 3rd line support for awarding bodies, marking centers, and supervisors

• Collaborate with the Assessment Helpdesk to create user-facing technical help documentation

• Good communication skills - Interact with customers and ability to explain things to non-technical people

• Defect logging and escalation to the relevant resolver group

• Floor-walking of marking centers as required during peak

• Coordination and collaboration with global technical and operations teams

• Coordination and collaboration with third parties (who provide infrastructure and scanning solutions)

• Collaborate with development and operations teams to ensure platform reliability, scalability, and performance.

• Preparation for customer exam marking sessions

• Stay up to date with industry trends and emerging technologies to drive continuous improvement in our platforms.

Key Technical Responsibilities:

• Resolve incident tickets within contractual SLAs

• Manage CI/CD pipelines to accelerate software delivery and improve deployment reliability.

• Manage and Maintain the Azure hosted Infrastructure. (security audits/patching, version upgrades)

• Maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure.

• Deploying applications using existing deployment pipelines. Troubleshoot deployment failures.

• Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency.

• Troubleshoot complex issues and implement proactive solutions to minimize downtime.

• Application monitoring and alerting

Cloud, Database & Networking

• MS SQL - Querying, Performance Troubleshooting, Administration (Backups and restores)

• Azure Cloud - VM, AKS, Networking

• Linux - Basic administration (restart services, cronjobs, sftp, troubleshoot disk space etc.)

• Familiarity with tools like Nginx and Cloudflare

• Azure Devops - Build CICD pipelines

• Teraform (IaC)

• Monitoring Applications

• Familiarity with Windows and Linux OS Patching

• Reverse proxy and forward proxy

• Basics Bash script

• Infrastructure monitoring and alerting

• Deployment of infrastructure and application

• Security patching

• Capacity management

Out of hours on call

On call requirement for service-level issues, with initial triage by global 24/7 team pn L1-L2.

When you are not available to take calls or outside of standard working hours, phone support will divert to members of the support teams in our global offices, so a close relationship with these teams and the ability to work according to organisation's high quality processes is essential.

If you feel like you or someone you know is a good fit to this role, please feel free to send an updated resume to irfan.ismail@hays.com.sg or simply click "Apply now". Lets speak!

EA Reg Number: R22107188

EA License Number: 07C3924

Company Registration No: 200609504D

As a Data Operations Analyst, you will support the Business as Usual (BAU) production processes within the Market Insight (MI) team. Your responsibilities will include learning and executing tasks related to client deliverables, product coding, data input validation and Quality Checks with a focus on specific industries or categories. You will work closely with internal and external stakeholders to apply requested changes, ensure timely and accurate data delivery, and investigate root causes of any data-related issues.

Key Responsibilities:

• Ensure data integrity throughout the data processing lifecycle.
• Verify the accuracy and validity of processed data.
• Assist in resolving quality issues raised by local operations, statistic operations, and performance excellence teams.
• Adhere to regional and global standards consistently.
• Communicate effectively with stakeholders to:
  • Understand and implement requested data changes.
  • Raise queries and clarify data-related concerns.
• Maintain positive working relationships and open communication across relevant operations teams to meet client expectations.
• Ensure timely delivery of data outputs in line with service level agreements (SLAs).
• Conduct and document Root Cause Analysis (RCA) for any data errors or delivery issues.
• Maintain clear and structured documentation of processes, findings, and resolutions.

Required Skills & Competencies:

• Strong observation skills to identify product features and anomalies.
• Basic understanding of electronic product categorization, coding logic, and market dynamics.
• High attention to detail, especially during price and data validation checks.
• Proactive approach to problem-solving and issue resolution.
• Proficient in using internet search tools for product research and analysis.
• Strong interpersonal and collaboration skills to work effectively within a larger team and with stakeholders.

Education:

• Graduation is mandatory for this role.

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing exceptional customer support to our clients.

Our Team:

The Global Data Analytics Team is the frontline customer service provider for Bloomberg's Data clients. We deliver knowledgeable and dedicated service to our customers addressing data related inquiries. We liaise with data’s domain based teams to help confirm and support data related inquiries through the "ADSK" system. We solve complex problems and provide accurate and timely solutions in order to consistently surpass the expectations of our clients.

The team is structured into domain based teams across three asset classes with Equity, Fixed Income and Multi Asset teams across the globe with generalists across each group. These teams are directly aligned to domain based ADSK groups and partners among Data’s departments, Companies, Securities, Managed Investment and Benchmarks, Content Acquisition, and the Data Management Lab teams.

What’s the role?

Our Data Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential.

We'll trust you to:

• Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK)
• Use your customer service skills and subject matter expertise to educate and inform our clients
• Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams)
• Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience
• Enhance customer operational performance by using Help Desk resources
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem solving skills

You’ll need to have:

• Up to 3 years of work experience in the financial services industry, including exchanges, market data providers, financial technology or financial institutions
• Experience working in a customer service roles where you're interacting with both internal and external clients, eg customer support or helpdesk roles
• Business proficiency in Japanese or Korean language to cover Japanese or Korean-speaking clients
• Proven written and verbal communication skill in English
• A bachelor's degree or higher in relevant data technology or financial field, or degree-equivalent qualifications
• Proven ability to multitask effectively, remain professional under pressure, and meet deadlines in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills, with the ability to take a logical approach and apply critical thinking to resolve complex or time-sensitive issues
• Comfortable working both independently and collaboratively within multidisciplinary teams, demonstrating self-motivation and adaptability
• Demonstrated continuous career growth within an organisation

We’d love to see:

• Proficiency in another Asian language as this role will require coverage across Asia
• Proficiency in Microsoft Office suite & Google Drive
• Proficiency in data analytics tools such as QlikSense, or Tableau

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritize candidates with legal authorization to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.

If this sounds like you:

Apply if you think we’re a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

Learn more about our office and benefits:

Singapore | http://www.bloomberg.com/professionalhttp://www.bloomberg.com/singapore

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1. Accountable for overall project business requirements elicitation
2. Driving business discussions and managing the project scope
3. Senior stakeholder management and leadership updates
4. Support the project delivery phases especially during Analysis and design and test phases.
5. Ability to support the PM when required

Key requirements:

1. 10+ years of experience in Banking industry.
2. 10+ years of experience as an FBA working in technical delivery.
3. Experience as a business analyst in leading banks and delivered projects, programs of large scale.
4. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
5. Should have domain experience in Data/Analytics.

How you will make an impact?  

As part of the FSD Ordering team, you will play a pivotal role in shaping the data landscape that supports product discovery and product decisions the team will take. You’ll help drive fast and informed decisions by delivering reliable, insightful, and actionable data products. Your work will directly influence the development and optimization of key frontend components such as the Shop Homepage, Search Results Page, Product Detail Page, and Customer Portal.  

The FSD Ordering team focuses on enhancing the digital shopping experience for both customers and employees. The team's goal is to provide the tools that enable FSD customers to order online what they need, whenever they need it in the Metro FSD eCommerce shop. 

The team is responsible for maintaining and evolving core features such as personalized lists, order history, banner management, and catalogue tools, while also supporting discovery and decision-making through robust dashboards and analytics. This includes stabilizing existing reporting infrastructure, enabling proactive insights and ensuring seamless integrations.  

Your Responsibilities:   

• Collaborate with central data experts and domain specialists to stabilize and evolve dashboards. 
• Build and maintain dashboards that surface business-critical metrics such as order behavior, banner engagement, and search trends. 
• Partner with Squad Leads to proactively discover new data use cases and drive initiatives that support product and operational goals. 
• Own the scheduling and reliability of queries and dashboards, ensuring consistent performance and data availability. 
• Act as a peer and data advisor to cross-functional teams, including senior leadership, product squads, and internal users. 
• Translate complex datasets into compelling narratives and visualizations that support decision-making and strategic planning. 
• Consolidate and provide customer data to M.SHOP teams, supporting both customer and employee login flows. 
• Promote data literacy and empower teams to use data effectively in their daily work. 

Role Summary

We're currently looking for an Operation Data Analyst to join our Region Team in Indonesia to support the Operation Team. As a Laku6 Operation Data Analyst, you will have the opportunity to work with big data, perform analysis, and generate valuable insights to drive operational improvements. Additionally, you will contribute to the development of Google Data Studio dashboards to effectively visualize and communicate data-driven findings. This position is ideal for someone with a passion for data analysis, a strong analytical mindset, and an interest in operations management.

Key Responsibilities:

In this role, your daily responsibilities will include:

• Warehouse & Logistics Analytics: Analyze comprehensive warehouse and logistics operational data, focusing on end-to-end metrics ranging from cost efficiency to overall productivity.

• Finance & Billing Management: Manage, process, and submit all warehouse and logistics-related invoices, bills, and payment requests to the Finance team in a timely and accurate manner.

• Direct Operational Support: Provide hands-on assistance and support for daily operational processes in the warehouse whenever required.

• Collect, clean, and analyze large datasets to identify trends, patterns, and opportunities for operational optimization.

• Conduct in-depth analysis of key performance indicators (KPIs) to assess operational efficiency and effectiveness.

• Collaborate with cross-functional teams to understand data requirements and develop analytical frameworks that align with business objectives.

• Interpret complex data sets and communicate actionable insights to stakeholders through clear and concise reports, presentations, and visualizations.

• Assist in the development and maintenance of Google Data Studio dashboards, ensuring data accuracy, visualization effectiveness, and user-friendly interfaces.

• Support the implementation of data-driven decision-making processes within the operations team.

• Stay updated on industry trends, best practices, and emerging tools in data analysis and visualization.
  
   

  What will you gain from this:

• Hands-on Experience: Gain practical experience in working with big data, analyzing datasets, and extracting insights to drive operational improvements.

• Data Analysis Skills: Develop strong data analysis skills by working with large datasets, performing data cleaning and manipulation, and applying statistical techniques.

• Data Visualization: Enhance proficiency in data visualization by contributing to the development of Google Data Studio dashboards, effectively communicating data-driven findings to stakeholders.

• Problem-solving Abilities: Enhance problem-solving skills by identifying trends, patterns, and opportunities for operational optimization through data analysis.

• Exposure to Operations Management: Gain exposure to the field of operations management, including areas such as process improvement, performance metrics, and operational efficiency.

• Mentorship and Learning: Receive guidance and mentorship from experienced professionals in the field, allowing for personal and professional growth.

   

• Diverse Business Portfolio
• Global Exposure and Career Development

About Our Client

Public listed jewellery retailer on the mainboard of Singapore Exchange Securities Trading Limited (SGX-ST)

Job Description

• System Development & Support: Acting as a Senior System Analyst (SSA) reporting to the IT manager, responsible for leading technical development and supporting existing systems.
• OutSystems Specialization: Specific roles focus on the OutSystems platform, requiring hands-on knowledge in C#, Java, PHP, and JSON for API development.
• Technical Documentation: Preparing Technical Specification Documents (TSDs), API documentation, and deployment instructions.
• Project Deployment: Overseeing pre-live checks, release packaging, and data validation during software deployment.
• Analytics & Integration: Working with SQL/PostgreSQL and managing data modeling.

The Successful Applicant

• Experience: At least 3 years of experience in system analysis or as a developer.
• Technical Skills: Proficiency in SQL, API/microservices, and experience with retail/POS systems.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Soft Skills: Strong analytical skills, ability to work independently, and a results-oriented approach

What's on Offer

• Global Exposure and Career Development
• Diverse Business Portfolio

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-032026-6983353

Phone number

+65 6416 9897

Michael Page (Personnel) Pte Ltd | Registration No.201736642C

Responsibilities

• Perform a techno-functional role with hands-on experience in SAP IS-H and IS-H med.

• Develop and support SAP ABAP applications across IS-H, IS-H med, FI, MM, and system interfaces.

• Lead and support on-site activities including support, enhancements, deployments, and project implementations.

• Evaluate and translate business requirements into system and technical specifications.

• Analyse SAP business processes and recommend appropriate application and system solutions.

• Provide end-to-end user support, including handling user queries and supporting SIT and UAT activities.

• Troubleshoot and resolve application and configuration issues.

• Deliver end-to-end project activities from requirement gathering, analysis, development, testing, to deployment.

• Proactively propose system and process improvements to enhance operational efficiency.

• Exposure to SAP FICO and MM modules is an added advantage.

Requirements

• Minimum 6 years of experience as a SAP ABAP Developer with hands-on exposure to SAP IS-H and IS-H med.

• Strong experience in developing SAP Reports, Dialog Programs, Smart Forms, SAP Scripts, Adobe Forms, Web Services (SOAP and REST), Badi enhancements, user exits, screen enhancements, and system interfaces.

• Proven experience in SAP IS-H and IS-H med operations and healthcare business processes. Knowledge of FICO and MM is an advantage.

• Ability to provide timely and effective solutions through in-depth technical and functional analysis of IS-H, MM, and FICO issues.

• Strong team player who is proactive, resourceful, and self-motivated.

• Good time management and organizational skills.

• Excellent interpersonal and communication skills.

We are seeking a highly motivated Software Engineer / Senior Software Engineer to join our application development and support team. The role involves developing, enhancing, and supporting enterprise applications, while working closely with cross‑functional teams including Commercial, PMO, SoftwareArchitects, Business Architects, and Quality Assurance.

The ideal candidate has a strong technical foundation, enjoys hands‑on development, and is keen to work in cloud‑native, modern application environments. Senior Engineers are expected to provide technical leadership and mentorship within the team.

Job Responsibilities:

Application Development & Support

• Develop application code for new projects, enhancements and defect fixes for existing products.
• Provide 2nd and 3rd level technical support to the Helpdesk and peers for CCN products.
• Support production systems, including issue investigation, defect resolution and enhancements.
• Participate in after-hours support on a rotational basis.
• Monitor and respond to application and system service alerts.

Senior Engineer / Technical Leadership (Where Applicable)

Senior Engineers are expected to:

• Act as a trusted adviser to supervisors and IT management for assigned applications.
• Serve as Technical Lead for projects when required, including:
• - Application technical design
• - Task breakdown, effort estimation and assignment.
• - Ensuring delivery quality and timelines.
• Propose and champion technology improvements to enhance team efficiency and system reliability.
• Support training, coaching and mentoring of team members.

Education and Experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field

3–5 years of relevant software development experience

At least 1 year of hands-on experience in:

• Application development and maintenance
• Microservices-based application development
• Technical leadership or equivalent responsibilities (for senior role)

Technical Skills

Core Development Skills

• C# / .NET
• WCF and Web API
• ReactJS and/or Angular
• JavaScript / TypeScript
• JSON and XML
• Microsoft SQL Server (2016 or higher)
• Strong understanding of object-oriented design principles

Cloud, Microservices & Containers

• Hands-on experience with Microsoft Azure
• Experience containerising applications using Docker
• Container orchestration using AKS or Kubernetes
• Deployment using Helm charts
• Understanding of microservices architecture and operational considerations

Preferred Skills

• Experience working in Agile Scrum teams
• Familiarity with DevOps practices and CI/CD pipelines
• Basic understanding of cybersecurity principles

Personal Attributes

• Self-motivated and able to work independently
• Strong analytical and problem-solving skills
• Good communication and stakeholder engagement abilities
• Willingness to continuously learn and stay current with emerging technologies

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. 

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.