Total 887 support analyst job vacancies in Information Technology category in The Philippines

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.

• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.

• Liaise with internal and external counterparty for queries relating to the transaction.

• Perform day end reconciliation of transactions.

• Adhere to risks and control guidelines/policies.

• Assist in projects to improve work processes.

• Perform ad-hoc tasks/duties assigned by Supervising Manager.

Requirements

• Minimum 2-3 years of experience in banking operations especially in Imports - Direct Bills Receivable Purchase (DBRP)

• Functional knowledge/experience in back office support for post-shipment financing and payable invoice financing is essential.

• Knowledge of MS Office applications especially MS Word and MS Excel.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to work on SG public holidays when the need arises.

• Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.

• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.

• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.

• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products

Key responsibilities

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

System Analyst cum Developer (1 year contract)

Domain:  Banking

Job Responsibilities

·      Analyze, design, develop, enhance, debug, support, maintain, testing applications.

·      The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

·      Liaise and work closely with network team, GIPS and GIS in setting up file transfer (SFTP, Connect Direct) between applications.

·      L3 support

Job Requirements

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

·      You must be an experienced developer, with good experience in multiple system integration/interfacing related to reconciliations.

·      You will typically be assigned to work on specific projects related to reconciliations and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·      Depending on the project, your duties may include coding, scripting, building new systems(where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·      You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

·      Analysis and troubleshooting skills in handling incident and issues.

Key Domain / Technical Skills

·      Reconciliation Tool skillset such as DCR Reconciliation, IntelliMatch, Clareti or TLM

Reconciliation development skillset.

·       SQL Database Management (incl Query Analyzer)

·       SQL Scripting, SQL Stored Procedure

·       PowerShell Scripting,

·       Core Java,

·       Python development,

·       Control-M

·       DOS Windows Command

- Aldon, Jenkins and Big Bucket

Key Responsibilities

Special Projects Leadership

• Lead high-impact, cross-functional projects spanning air network scheduling, airline partner planning, and operational performance.
• Act as a strategic advisor to planning leadership, identifying opportunities for innovation, efficiency gains, and capability enhancement.
• Drive end-to-end project execution from concept through deployment and adoption.

Advanced Analytics & Optimization

• Develop and implement optimization models and analytical frameworks to improve network design, scheduling efficiency, and partner performance.
• Apply data-driven approaches to solve complex planning problems, including routing, capacity allocation, and operational trade-offs.
• Translate analytical outputs into actionable insights for planning teams and leadership.

Automation & Tool Development

• Design, build, and maintain automation tools, scripts, and lightweight products to streamline planning workflows and reduce manual effort.
• Develop scalable solutions that integrate with existing scheduling and planning systems.
• Continuously identify opportunities to eliminate inefficiencies through automation and process redesign.

Cross-Functional Enablement

• Work closely with scheduling engineers, network planning engineers, operations teams, and partner management to embed solutions into daily workflows.
• Adapt tools and approaches to suit a wide range of users, from highly technical to operational planners.
• Provide hands-on support to ensure successful implementation and adoption of new tools and processes.

Experimentation & Innovation

• Lead experimental initiatives focused on advanced automation, optimization techniques, and emerging technologies.
• Pilot new approaches, evaluate outcomes, and scale successful solutions across the organization.
• Stay current with industry trends and best practices in airline planning, logistics optimization, and data analytics.

Standards & Best Practices

• Establish best practices for data usage, model development, and automation within the planning team.
• Ensure solutions are robust, maintainable, and aligned with operational realities.
• Document tools, methodologies, and processes to support long-term sustainability.

Minimum Qualifications

• Bachelor’s degree in Engineering, Data Science, Operations Research, Aviation, or related field, or equivalent experience.
• Significant experience in data analysis, analytics engineering, or operational analytics roles.
• Experience in airline scheduling, air network planning, or aviation/logistics operations.
• Demonstrated experience building automation tools, analytical models, or internal products (e.g., scripting, dashboards, optimization tools).
• Strong problem-solving skills with the ability to work across both technical and operational domains.

Preferred Qualifications

• Experience in air cargo operations or express logistics networks.
• Exposure to optimization techniques (e.g., linear programming, simulation, network optimization).
• Experience integrating tools with planning or scheduling systems.
• Some familiarity with data engineering, APIs, or system integration concepts.
• Experience leading cross-functional or innovation-focused projects.

Key Competencies

• Advanced analytical and problem-solving capability
• Automation and tool development
• Aviation and network planning domain knowledge
• Cross-functional leadership and influence
• Practical, solution-oriented mindset
• Adaptability and ability to work with diverse stakeholders
• Strong attention to detail and execution discipline
• Innovation and continuous improvement mindset

Technical Sales support –(Construction / 5 Days / Boon Lay)
Salary: Up to 3.5K
Employee Benefits:

·        

Job Responsibilities

• Analyse, design, develop, enhance, debug, support and maintain application framework scripts and systems.
• Perform requirement analysis, mapping design, preparation of technical specifications, programming, code review, job scheduling, unit testing, SIT execution, UAT support, deployment, post‑implementation support, and technical documentation.
• Handle testing, deployment activities, post‑implementation support and ensure completion of all related technical documentation.
• Plan, monitor and manage risks and issues related to technical application delivery, escalate them in a timely manner, and propose workarounds or resolutions.
• Collaborate with Program/Project Managers, Business Analysts, System Analysts and subject matter experts to collate, understand and finalize functional and technical requirements.
• Provide system inputs during the specification phase, including effort estimation, impact assessment and high‑level delivery planning.
• Work with Test Managers to ensure completion of SIT, UAT, performance/load testing and application security testing with quality outcomes.
• Prepare and manage technical implementation plans across application teams and ensure successful production deployment.

Job Requirements:

• Bachelors’ Degree in Computer Science or related field.
• At least 5 years’ relevant experience preferably in a Finance Institution.

Position Overview

This role is to be responsible for managing the Process and System function and where relevant. This includes all the related activities of process analysis, continuous improvement, training, support and maintenance of all Air Freight processes and their related applications (eg. CargoWise), and to enhance reporting functionalities follow business needs.

The role also includes analysis of operational procedures – customers and as well as suppliers and third parties, assisting in documenting and producing technical as well as forwarding solutions to be applied.

Key Responsibilities

• Responsible for the delivery of day to day systems and process support for operations and management through supporting our air and sea freight production systems in cooperation with the regional team.
• Oversee and ensure the delivery of user training (system enhancements, air and sea freight forwarding, process optimization and other advanced and dedicated trainings).
• Ensure high operational data quality via analysis, review and action planning together with the Air and Sea Freight Management Team.
• Support and oversee external parties electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• Drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• Oversee the testing and implementation of new releases in cooperation with the Project Team.
• Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Project Team.
• Drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Qualifications & Experience

• Bachelor’s degree in related field
• 5+ years of progressive experience in logistics or freight forwarding.
• Bring the right attitude to the job with a focus on driving profitable operational solutions for the organization to deliver, maintain and improve.
• Focus on leadership, project management, systems knowledge and a process improvement mindset.
• Flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role.
• Culturally adaptable across South East Asia markets.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 - Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System such as ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a. Administer and troubleshoot network system infrastructure;

b. Administer and troubleshoot Windows Server and Linux Operating Systems;

c. Perform installation and upgrading of network system and servers;

d. Perform installation of operating systems, software applications and device drivers on the Servers;

e. Perform backup and recovery of network devices and servers;

f. Perform simple scripting in Windows Server and Linux environment;

g. Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

Technical Sales Support

Join a Leading Brand in Building Materials!

We are seeking a proactive Technical Sales Support to join our team. In this role, you will support contractors directly on-site, lead product demonstrations, troubleshoot applications, and serve as the key technical link between innovation and customer success.

Key Responsibilities

• Provide technical support, pre-sales product demonstrations, on-site mock-ups, training, and presentations for customers and colleagues.
• Report product performance or installation issues to the Technical Manager, especially when warranty conditions may be affected.
• Carry out internal and external testing of materials.
• Create product prototypes and sample boards for customers and internal use.
• Troubleshoot and resolve product or application problems on-site, coordinating with relevant teams to implement immediate solutions.
• Prepare reports and maintain customer correspondence on product complaints, technical concerns, and application issues.
• Conduct regular site and post-installation inspections, and submit weekly reports on site visits and issues encountered.
• Support promotional initiatives such as training sessions, exhibitions, conferences, and product demonstrations to strengthen the brand.

Requirements

• Prior construction site experience is preferred (training will be provided upon confirmation of employment).
• Must possess personal transportation (car or motorcycle) for site visits.

Work Schedule

• Monday to Friday, 8:30am–5:30pm
• 5-day work week

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496

EA License: 12C6253

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-pol...). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 -Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System such as ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a.Administer and troubleshoot network system infrastructure;

b.Administer and troubleshoot Windows Server and Linux Operating Systems;

c.Perform installation and upgrading of network system and servers;

d.Perform installation of operating systems, software applications and device drivers on the Servers;

e.Perform backup and recovery of network devices and servers;

f.Perform simple scripting in Windows Server and Linux environment;

g.Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

About Us

Viskou is the leading provider of security, networking, smart home, solar, and energy storage solutions across Singapore and Malaysia. Founded in 2014, we serve as a regional tier-1 distributor for world-class brands including Hikvision, Huawei, Ruijie, Ezviz, Mesilix, Western Digital (WD), Philips, Ubiquiti, etc.

Beyond traditional solutions, we are driving the future of AI-powered security, behavior analytics, and intelligent recognition. Join us to grow your career at the forefront of smart technology and green energy in Southeast Asia.

Position: Technical Support Engineer

Responsibilities:
• Assist the sales team with technical support and pre-sales inquiries
• Provide technical support and solutions to customers
• Conduct product testing to better understand product features and performance
• Provide product training to internal staff and customers
• Handle after-sales technical support including troubleshooting and warranty claims

Requirements:
• Bachelor’s or above in Engineering or related fields
• Strong analytical and problem-solving skills
• Able to translate technical knowledge into practical solutions
• Able to work independently in a fast-paced environment

• Experience in related industry will be an advantage 

• Fresh graduates are welcome to apply

Why join Viskou?

Competitive salary package (basic + performance incentives)

Young and energetic work environment – no rigid hierarchy, your work gets noticed

Training provided on new systems (AI cameras, cloud access, etc.)

Work with global top-tier technology brands

Grow in a fast-paced, innovative, and supportive environment

How to Apply

Send your resume or WhatsApp to 87591168 or email to hr@viskou.com with subject: Technical Support Engineer Application

Job Responsibilities:

• Provide operational helpdesk support to users
• Support, determine and resolve application problems (1st level software system helpdesk support), reported by users via helpdesk system
• Formulate and execute system test plan
• Participate in software system development and deployment
• Prepare instructional manual relevant to the establishment and functioning of entire software system
• Perform any other relevant tasks as assigned.

Job Requirements:

Experience

• 2 - 3 years of experience in application development, maintenance and operation support as analyst, preferably in Manufacturing / Logistics / Supply Chain Management business
• Diploma/ Degree in Computer Science/ Computer Engineering/ Information Technology and its related professionals are welcome to apply.

Critical Knowledge

• Programming Languages – Java Script, J2EE, JSP, Servlets, PHP, SQL
• Experience in working with frameworks (eg. Spring, Struts, Hibernate, Velocity or similar frameworks)
• Good understanding of web technologies and web based application development
• Familiar with SDLC
• Familiar with Windows and Linux platform
• Exposure to Database – Microsoft SQL, MySQL, Oracle DB
• Knowledge or Exposure to the following domain/technologies would be an advantage:

a) Web Services (SOAP/JSON)

b) B2B integration of systems

c) Familiar with Enterprise Resource Planning (ERP)foundation

d) Knowledge of Logistics and/or Manufacturing operations.

Skills & Abilities

• Resourceful and confident
• Ability to harness team support
• Good communicator, written and verbal
• Good analytical and interpersonal skills with positive working attitude
• Strong troubleshooting and debugging skills
• Ability to work with regional counterparts in the Asia Pacific region
• Motivated and able to manage stress in a fast-paced environment

Our client is seeking an experienced Application Support Analyst to support and maintain critical production systems within a structured enterprise environment. This role focuses on ensuring system stability, managing incidents, and collaborating with cross-functional teams to deliver reliable and high-performing applications.

Key Responsibilities

• Monitor and maintain production applications to ensure system availability, performance, and stability.

• Manage incidents end-to-end, including investigation, troubleshooting, resolution, and proper documentation, while minimising operational impact.

• Conduct root cause analysis for recurring or high-impact issues and implement corrective and preventive measures.

• Collaborate closely with development, QA, and infrastructure teams to diagnose and resolve application-related issues.

• Analyse system performance metrics and recommend optimisation and tuning improvements where required.

• Support application deployments, patches, and release activities to ensure smooth implementation into production environments.

• Maintain comprehensive documentation covering support processes, system configurations, and knowledge base updates.

• Provide timely and professional support to internal users and stakeholders.

• Drive continuous improvement initiatives, including automation and enhancement of support processes.

Requirements

• Degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of relevant experience in application support and/or software development within enterprise environments is preferred.
• Hands-on experience with technologies such as Python, SQL, Unix/Linux, Java, AWS, monitoring tools (e.g., Datadog), CI/CD pipelines, and Git.
• Familiarity with SDLC frameworks and Agile methodologies such as Scrum or Kanban.
• Strong analytical and problem-solving skills with the ability to handle complex technical issues.
• Excellent communication and stakeholder management skills.
• Able to work effectively in a fast-paced and collaborative environment.
  

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Responsibilities

• Coding knowledge in Java and familiarity with related frameworks. 
• Experience with SQL and leveraging databases for data analysis.
• Experience in ITIL practices, including incident, problem, and change management. 
• Experience with monitoring tools (e.g., Splunk) and similar observability platforms. 
• Willingness to participate in on-call rotations and provide weekend coverage as needed.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Minimum 5 years of experience in a related software engineering job experience, or tier 2+ customer or application support role. 

Interested applicants, please email your resume to Douglas Tan Yu Feng

Email: douglastan@recruitexpress.com.sg

CEI Reg No: R26160004

EA Licence No: 99C4599

Recruit Express Pte Ltd