JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Summary

The System Support Executive is responsible for providing first-level technical and operational support for travel technology systems, including GDS platforms, mid-office, and back-office applications.

The Junior System Support Executive is responsible for providing first-level technical and operational support for travel technology systems such as GDS platforms, mid-office, and back-office applications.

This role supports daily system operations, assists in on boarding users and clients, and works closely with internal teams and external vendors to ensure smooth system performance. The position also involves supporting system-related projects, performing basic system and GDS configurations, and delivering support to regional clients.

What You'll be doing

• Provide 1st level support for travel systems by handling user inquiries, performing basic troubleshooting, and resolving common system issues.
• Assist in user onboarding, including setting up system access, assigning roles and permissions, and guiding users on basic system usage.
• Support client onboarding by configuring system settings and ensuring accurate setup of client profiles across platforms.
• Monitor daily system operations, reports, and dashboards to ensure data accuracy and highlight any discrepancies.
• Escalate complex or unresolved issues to senior team members or external vendors and follow up to ensure timely resolution.
• Support and participate in system-related projects, including system implementation, enhancements, and configuration activities.
• Perform basic configuration of travel systems, including GDS setup and related configurations based on business requirements.
• Provide system support to regional clients, ensuring clear communication and effective issue resolution.
• Assist in User Acceptance Testing (UAT) by executing test cases and documenting findings during system upgrades or enhancements.
• Maintain and update documentation such as user guides, SOPs, and training materials.
• Provide basic training and guidance to users when required.
• Perform additional duties and responsibilities as assigned by the Manager or Supervisor.

What We Are Expecting

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Fresh graduates are encouraged to apply
• 1–3 years of experience in system support, IT support, or related roles is an added advantage.
• Experience in customer service or call center support, particularly in handling system or product-related inquiries, is an added advantage.
• Basic knowledge or exposure to travel systems (e.g., GDS) is a plus.
• Exposure to system implementation, configuration, or project support is an advantage.
• Good problem-solving skills and willingness to learn new systems and technologies.
• Ability to work independently as well as collaboratively in a team environment.
• Preferably mandarin speaking candidate.

SKILLS (software & soft skills required for the job)

• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Good communication and interpersonal skills, with the ability to support users and stakeholders effectively.
• Proficiency in English, with the ability to understand and communicate in Mandarin to support regional clients
• Basic understanding of IT systems, applications, or databases.
• Good attention to detail and accuracy in handling system data and reports.
• Positive attitude, proactive mindset, and willingness to learn.

Perks & Benefits

• Casual dress code
• Free snacks / Happy hours

職位概述

該職位負責為營運系統提供一級維運和技術支持，確保系統日常運作順暢、報告準確，並能有效引導新用戶和客戶順利上線。此外，該職位還需與供應商和內部團隊協調，解決系統問題並支援持續改進。

你將要做什麼

• 為旅遊技術系統提供一級支持，包括 GDS 平台、報告工具和中後台應用程式。
• 透過設定係統存取權限、配置使用者角色和權限、提供基本培訓以及維護更新的使用者文件來管理新使用者入職。
• 透過配置跨平台所需的系統設置並確保準確的客戶資料設置，支援新客戶的入職流程。
• 與外部供應商和內部利害關係人協調，回報未解決的技術問題，並協助實施系統改進。
• 監控系統效能、計畫報告、報告儀表板和數據準確性，以確保日常營運順利且有效率。
• 根據系統升級和新功能實現的需要，參與用戶驗收測試 (UAT) 活動。
• 開發、更新和維護使用者手冊、標準操作程序 (SOP)、培訓材料和技術文件。
• 根據經理或主管的安排，履行其他職責。

我們期待什麼

• 資訊科技或相關學科的文憑或更高學歷。
• 具備支援業務系統以及與軟體供應商和內部利害關係人協調的經驗者優先考慮。
• 歡迎具有相關實習或計畫經驗的應屆畢業生申請。
• 歡迎經驗有限但對系統支援和技術有濃厚興趣的求職者申請。
• 優先考慮會說普通話的候選人。

福利待遇

• 休閒著裝要求
• 免費小吃/歡樂時光

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.

• Application Support & Incident Management

• Level 1.5 / 2 Support

• Stakeholder & Vendor Coordination

Responsibilities

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.

• Monitor application performance, interfaces, and batch jobs to ensure stable operations.

• Perform SQL queries and data analysis for troubleshooting and investigations.

• Support application deployments, system changes, and post-release validation.

• Collaborate with stakeholders and vendors for issue resolution and enhancements.

• Maintain documentation, user access, and support compliance activities.

Requirements

• Possess a Degree / Diploma in Computer Science / IT or equivalent

• 2–5 years of experience in application support, IT operations, or production support environments.

• Knowledge of application architecture, APIs, system integrations, and batch processing.

• Experience with ticketing and monitoring tools such as ServiceNow or Jira.

• Proficiency in SQL for troubleshooting and data analysis.

• Strong analytical, problem-solving, and root cause analysis skills.

• Good communication and stakeholder management abilities.

• Able to work independently and collaboratively within a team environment.

• Able to provide night support 2 - 3 times in a month (based on roster)

To apply please click on the APPLY NOW button or email your resume for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.
• Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintains document repositories used by project teams and assists with project documentation as needed.
• Ability to perform qualitative, quantitative and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.
• Investigates problem areas.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Have a thorough understanding of computer systems, in order to recognise any hardware limitations that could impact software design.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant-privacy-policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.

• 3+ years of experience as a Data Analyst, BI Analyst, Reporting Analyst, or similar role.

• Strong analytical skills and ability to work with complex datasets.

• Good SQL skills for querying, validating, and analysing data.

• Experience with reporting and dashboard tools such as Power BI, Tableau, Qlik, or equivalent.

• Good understanding of data quality, data validation, metrics definition, and business rule documentation.

• Experience working with business users to clarify requirements and translate them into reports or dashboards.

• Familiarity with data models, reporting tables, and data pipelines is advantageous.

• Experience in enterprise, public sector, healthcare, or regulated environments is advantageous.

• Strong communication skills and ability to explain data clearly to both technical and non-technical stakeholders.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

About the Role

We are looking for an experienced System Analyst with deep expertise in Oracle SQL/PL/SQL development and financial/banking application support. The ideal candidate will have a strong background in payment systems, regulatory compliance, and SDLC, with a proven track record in Singapore's banking and financial sector.

Key Responsibilities

• Design, develop, test, and deploy Oracle-based database applications including stored procedures, functions, packages, and database objects
• Analyze business and technical requirements and translate them into functional/technical design documents
• Develop and maintain batch processing flows for financial and banking applications using PL/SQL and Unix Shell Scripting
• Support and maintain SWIFT Alliance systems (AWP, SAA, SAG) and payment infrastructure such as MEPS+
• Perform and support SIT and UAT cycles; implement changes to production environments
• Manage BAU technical operations, incident resolution, and change requests in alignment with regulatory compliance standards
• Liaise with stakeholders, vendors, and operational teams for seamless system integration
• Investigate and resolve technical issues reported by business users
• Support Java-based applications and data processing pipelines

Required Skills & Qualifications

• Degree in Computer Science, Electronics Engineering, or related field
• 8+ years of experience in Oracle SQL, PL/SQL development
• Proficiency in Unix Shell Scripting and Java application support
• Hands-on experience with Oracle databases (9i/10g/11g/12c), SQL Developer, TOAD, SQL*Plus
• Experience with SWIFT Alliance and MEPS+ payment systems
• Familiarity with AML/KYC systems (e.g., BAE Systems DETICA) and regulatory reporting (Basel/RWA)
• Experience with Control-M scheduler and ClearCase/ClearQuest
• Strong documentation skills (Functional Design, Technical Design, Unit Test Plans)
• Excellent communication and stakeholder management skills

Preferred

• Background in Risk/Compliance systems such as Risk Authority (Moody's RAY)
• Prior experience in Oracle Retail applications (ORMS, RWMS)

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 4000 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

About the Role

We are looking for a Data Analyst Consultant to support data-driven decision-making by transforming business data into meaningful insights. The successful candidate will work closely with stakeholders to develop reports, dashboards, and analytical solutions that support business and operational objectives.

Key Responsibilities

• Gather, analyze, and interpret data from multiple sources to identify trends and business insights.
• Develop and maintain dashboards, reports, and visualizations using Power BI or similar BI tools.
• Collaborate with business stakeholders to understand reporting and analytics requirements.
• Perform data validation and quality checks to ensure accuracy and consistency.
• Support ad-hoc analysis and provide actionable recommendations to business teams.
• Work closely with data engineering and technology teams to improve data availability and reporting capabilities.

Requirements

• 2–3 years of experience in Data Analytics, Business Intelligence, or a related field.
• Strong SQL skills and experience querying large datasets.
• Hands-on experience with Power BI
• Proficiency in Excel and data analysis techniques.
• Strong analytical, problem-solving, and communication skills.
• Experience translating business requirements into dashboards and reports.

Nice to Have

• Experience with Python for data analysis and automation.
• Exposure to Databricks, Azure, or cloud-based data platforms.
• Knowledge of data modelling and data warehousing concepts.
• Experience working with financial services, aviation, or asset-intensive industries.

Responsibilities:

Domain & Functional SME

• Subject Matter Expert (SME) for Collections processes, including delinquency and workflow management, recoveries, write-offs, legal collections, and customer communications.
• Translate business requirements into functional and technical specifications aligned with the target collections platform.
• Validate functional designs, configurations, and solution approaches to ensure they meet business intent and regulatory requirements.

Conversion & Data Migration Delivery

• Lead conversion and data migration strategy, including scope definition, data mapping, reconciliation, and validation.
• Oversee end-to-end legacy-to-target data conversion, ensuring data quality, completeness, and accuracy.
• Define and manage mock conversions, dress rehearsals, and cutover planning.
• Drive resolution of data issues, gaps, and defects in collaboration with technical teams.
• Coordinate with architecture, development, testing, and infrastructure teams to ensure aligned delivery.
• Manage dependencies across workstreams, vendors, and system integrators.
• Ensure adherence to the bank’s delivery standards, SDLC, and governance frameworks.

Testing & Readiness

• Oversee functional, system, integration, and testing from a business and SME perspective.
• Ensure test scenarios fully cover collections processes, conversion outcomes, and edge cases.
• Support business readiness activities including operational handover, and hypercare.

Stakeholder & Vendor Management

• Serve as a primary liaison between business, IT, vendors, and system integrators.
• Provide clear status reporting, risk management, and issue escalation to senior stakeholders.
• Guide vendors on functional expectations and validate delivered outcomes.

Requirements:

·       10+ years of experience in Collections systems, platforms, or operations within banking or financial services.

·       Proven experience in collections re-platforming, system replacement, or major transformation programs.

·       Strong hands-on experience with data conversion / migration in large-scale enterprise implementations.

·       Demonstrated success in functional delivery leadership, managing complex dependencies and timelines.

Experience working with third-party vendors or system integrators in regulated environments

Key Domain/ Technical Skills
Deep understanding of Collections lifecycle and business rules.

Strong knowledge of conversion methodologies, data mapping, reconciliation, and cutover execution.

Ability to read and validate functional designs, data models, and interface specifications.

Familiarity with Agile, Waterfall, or hybrid delivery models.

Strong analytical and problem-solving skills, particularly in complex migration scenarios.

Excellent stakeholder management and communication skills.

Ability to bridge business and technology teams effectively.

Strong decision-making skills with a delivery and outcomes mindset.

Comfortable operating in high-pressure, time-bound transformation programs.

Experience with commercial or consumer collections platforms (e.g., vendor-based collections systems).

Exposure to regulatory or compliance-driven collections environments.

Prior experience in dual-role positions (SME + Delivery / Functional Lead).

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Job Responsibilities

• Write and maintain programs and tools to collect, clean, combine, and organise numerical and text-based data used by social service organisations.
• Create programs that automatically produce management and audit reports on a regular schedule.
• Build interactive charts, graphs, infographics, and posters using code and web development tools.
• Design, launch, and maintain dashboards and data applications, keeping all code organised and up to date.
• Use statistical methods to analyse numerical and descriptive data from the social service sector.

Qualifications

• Diploma or degree in computer science, software engineering, information systems, data engineering, or related fields.
• Proficiency in at least one general-purpose programming language and associated ecosystem such as Python, SQL, JavaScript, or similar tools for building data solutions.
• Hands-on experience with data visualisation, dashboarding, and application tools such as Power BI or Tableau
• Experience with at least one quantitative analysis software such as SPSS, STATA, R and/or similar tools.

THK Family Service Centres (FSCs) have played a pivotal role as essential community hubs, offering social services to families grappling with psycho-social challenges. Thye Hua Kwan Moral Charities currently manages five FSCs strategically located in Jurong West, Bukit Panjang, Tanjong Pagar, MacPherson and Bedok North.

Application Analyst

Job Responsibilities:

• Manage and support a portfolio of business and regulatory applications, ensuring system availability, stability, and compliance with service level agreements (SLAs).
• Act as the primary liaison between business stakeholders, technology teams, and vendors to support application-related initiatives and issue resolution.
• Coordinate application onboarding, upgrades, enhancements, and change implementations, including planning, resource allocation, testing, and user acceptance testing (UAT).
• Monitor and govern application performance, operational risks, policies, and compliance requirements.
• Manage incidents, service requests, and production support activities, ensuring timely resolution and minimal business disruption.
• Coordinate resources across multiple regions and time zones to support daily operations and project deliverables.
• Prepare management reports, operational metrics, status updates, and governance documentation for senior stakeholders.
• Provide application support to regional users across Asia-Pacific markets.
• Maintain application inventories, asset records, and lifecycle management documentation.
• Support procurement activities, vendor coordination, and equipment lifecycle management processes.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.
• Experience in application analysis and support, production support, application management within a banking or financial services environment.
• Must possess experience supporting/handling regulatory related applications
• Strong stakeholder management and communication skills with the ability to work across business and technology teams.
• Experience in incident management, change management, UAT coordination, and service delivery processes.
• Knowledge of IT governance, SLA management, risk controls, and operational support frameworks.
• Ability to manage multiple priorities in a fast-paced environment and work effectively across different time zones.
• Proficient in reporting, documentation, and Microsoft Office applications.