Total 435 support advisor job vacancies in Information Technology category in The Philippines

About the Department

The Cloudflare Technical Support organization is the front line for our customers and developers, solving complex technical problems and answering questions across email, chat, phone, and other channels. We support everyone from individual developers building their first application to large enterprises running mission-critical workloads at global scale.

The Developer Platform Support team is a newly formed, specialized function focused on supporting Cloudflare’s developer-facing products and platforms. This team partners closely with Engineering and Product to help developers build, deploy, and operate applications successfully, while also acting as a critical feedback loop to improve platform reliability, usability, and developer experience.

About the Role

As Manager, Technical Support – Developer Platform, you will build, lead, and scale a team of highly technical Support Engineers who support Cloudflare’s developer ecosystem. This is a hands-on leadership role requiring strong technical depth, operational rigor, and the ability to operate in ambiguity as the team, scope, and processes are being established.

You will balance people leadership, operational excellence, and technical credibility, while shaping how developer-focused support is delivered across a global, follow-the-sun model.

What You’ll Do

Build and Scale a New Support Function

• Hire, onboard, and develop a new team of Developer Platform Support Engineers.
• Define team structure, skill expectations, and onboarding paths for a developer-focused support motion.
• Establish clear operating models, escalation paths, and engagement patterns with Engineering and Product.
• Help shape what “great” developer support looks like at Cloudflare.

Drive Operational Excellence

• Own day-to-day operations, ensuring performance against SLAs, KPIs, backlog health, and customer experience metrics.
• Ensure effective global handovers and consistent support quality across regions and time zones.
• Partner with Workforce Management to ensure appropriate coverage and capacity planning.

Lead and Develop a High-Performing Team

• Coach and mentor engineers with strong technical backgrounds, helping them grow in troubleshooting depth, communication, and ownership.
• Conduct regular 1:1s, performance reviews, and development planning.
• Foster a culture of learning, experimentation, and customer-centric problem solving.
• Lead by example in managing difficult situations, guiding technical investigations, and resolving escalations.

Handle and Prevent Escalations

• Act as an escalation point for complex or high-severity developer issues.
• Coordinate with Engineering, Product, and Incident Response teams to drive timely resolution.
• Lead or contribute to root cause analysis and post-incident reviews.
• Oversee the creation of clear, high-quality customer-facing reports and technical explanations.

Elevate Technical Excellence

• Provide technical leadership on complex issues involving APIs, developer tooling, runtime environments, and distributed systems.
• Guide engineers through deep technical investigations, debugging, and architectural discussions.
• Contribute to internal documentation, troubleshooting guides, and best practices for developer support.
• Drive continuous improvement in tooling, automation, and self-service capabilities for developers.

Collaborate Cross-Functionally

• Partner closely with Engineering and Product teams to surface recurring issues and influence platform improvements.
• Represent developer feedback and support insights in internal reviews and planning forums.
• Participate in or lead initiatives that improve developer experience, support scalability, and operational efficiency.
• Communicate complex technical topics clearly to a wide range of audiences, from developers to senior leadership.

What You’ll Bring

• 5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
• 3+ years of people management experience leading technical teams in a global or multi-regional setup.
• Strong technical foundation, including experience with:
• Web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
• APIs, SDKs, authentication, and developer tooling
• Internet technologies (HTTP/S, DNS, TLS, networking fundamentals)
• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
• Strong understanding of developer workflows and related tools (including version control, CI/CD, package managers).
• Comfort working with logs, diagnostics and troubleshooting tools.
• Experience operating in a 24x7 support environment and managing escalations.
• Strong written and verbal communication skills; able to explain complex concepts clearly and concisely.
• A data-driven mindset with experience using metrics to guide decisions and improvements.
• Passion for building teams, developing people, and creating scalable support models.

Bonus Points

• Prior experience supporting developer platforms, serverless, or application runtime environments.
• Experience working closely with Engineering teams in fast-moving or ambiguous environments.
• Experience building or deploying applications on Cloudflare Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and non-relational databases.
• Experience in start-up or hyper-growth environments.

Salary: 5500 to 6200 SGD (depending on overall experience)

PRIMARY RESPONSIBILITIES:

• Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of the company’s applications.

• Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.

• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

• Work with our infrastructure team to test and complete various server and network upgrade projects.

• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever

possible and escalating to other teams if necessary.

• Support application deployments, upgrades, and patches.

• Maintain documentation for incidents, solutions, and support procedures.

REQUIREMENTS:

• Between 2 – 4 years of technical project coordination or IT operation support.

• Good understanding of infrastructure and software development life cycle.

• Familiarity with ticketing systems and incident management processes.

• Experience with monitoring tools (e.g., Splunk, Dynatrace, AppDynamics).

• Knowledge of Linux/Windows environments.

• Exposure to cloud platforms (e.g., AWS, Azure, or GCP).

• Insurance domain knowledge is an advantage

Kshama

Registration No. / Unique Entity Number: 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.

Responsibilities:

• Perform checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Maintain the tool room through 5S initiatives and good housekeeping practices

Requirement:

• ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
• Computer literate in Microsoft Office and possess Class 3 driving license.
• Ability to work Overtime/Week when required

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Job Description

• Plan and execute project tasks and activities in collaboration with outsourced IT specialists and vendors.

• Coordinate and facilitate stakeholder engagement for discussions, system testing, and project activities.

• Monitor project progress and provide timely status updates on system upgrades and migration initiatives.

• Support implementation, testing, and enhancement of applications across various platforms and technologies.

• Ensure smooth project delivery by managing timelines, resolving issues, and aligning stakeholders throughout the project lifecycle.

Requirements

• Degree in Computer Science or a related discipline with at least 3 years of relevant IT experience.

• Proficiency in programming languages such as Java, .NET, JavaScript, JSON, SQL, or other major languages.

• Experience in application development practices, including source code refactoring, frameworks (e.g. Spring, Hibernate), and application testing.

• Familiarity with cloud platforms (e.g. Microsoft Azure, AWS) and exposure to Singapore Government projects is an advantage.

• Strong analytical, communication, and coordination skills with the ability to multitask; independent, proactive, and a committed team player with problem-solving mindset.
  

  This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

  By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy).

  EA Personnel Name: Siti Khatijah

  EA Personnel No: R22111204

  EA License No: 11C3955

Job Scope:

• Planning and executing tasks and activities with outsourced IT specialists and vendors;
• Coordinating and facilitating stakeholder involvement in activities such as discussion, system testing etc.;
• Monitoring and providing timely status reports on various upgrade and migration activities

Requirements:

• Experience in Planning and executing tasks and activities
• Experience in programming languages such as Java, .NET, JavaScript, JSON, SQL, or any other major application programming language
• Have at least a degree in Computer Science or other related disciplines;
• At least 3 years’ relevant working experience in IT
• Demonstrated experience in programming languages such as Java, .NET, JavaScript, JSON, SQL, or any other major application programming language;
• Knowledge and experience in source code refactoring, application frameworks (Spring, Hibernate etc.), application testing, hyper-scalers (e.g. Microsoft Azure, AWS etc.) and Singapore Government projects would be considered advantageous
• Strong analytical, coordination, and communication skills (both written and verbal), as well as the capacity to manage multiple tasks simultaneously, are essential qualifications for this position;
• Applicants must be a committed team player, possess an independent problem-solving mindset with a strong desire to find innovative and 'out of the box' solutions to problems.

Working Hours: 8.30am to 6pm (Mon to Thu) and 8.30am to 5.30pm (Fri) and the current hybrid work arrangement will be discussed with supervisor.

Contract Period: 1 year

Salary: $4500-$9000/month (depending on experience and qualifications)

Location: Pasir Panjang

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

Job Description

• Industry/ Organization Type: Construction & Renovation
• Position Title: Technical Sales Support Executive
• Working Location: Tuas
• Working Hours: 5.5 working days; Monday – Friday (8.30 AM – 5.30 PM) & Alternatively Saturday (8.30 AM – 5.30 PM)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Assist the Business Development Manager in daily sales and marketing activities.
• Coordinate with sales and production teams to meet customer requirements.
• Communicate with customers through email, phone calls, and social media platforms.
• Support pricing, scheduling, and planning activities to help achieve sales targets.
• Handle customer feedback and assist with payment follow-ups.
• Maintain and update customer records accurately.
• Review technical drawings and be familiar with glass and aluminium installation works.
• Prepare quotations and tender documents.
• Ensure smooth handover of confirmed contracts to customers and internal teams.
• Other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum Diploma in Sales and Marketing or a related field.
• 1–2 years of relevant working experience.
• Familiar with Microsoft Office, Adobe software, and Xero.
• Good communication and presentation skills.
• Responsible, proactive, and willing to learn.
• Good problem-solving and customer management skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #82739 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Role: Network Operations Support Service (NL2 Project)

Location: BEDOK

Standby: Required

Type of Role: Contract (12 months renewable)

Remuneration: Base Salary - $8.000 - $10,000

Renumeration: 1 month bonus upon completion of 12 months' contract (subjected to attendance, performance etc..)

START: MAY 2026

Purpose:

This Statement of Work (SOW) defines the scope, responsibilities, service deliverables, and performance expectations for the provision of Network Operations Support Service.

The service is intended to maintain the availability, security, performance, and operational stability of the client’s network infrastructure across data centre, perimeter, and remote site environments. It supports business-criticalplatforms, including enterprise and AI-related workloads, through operational support, maintenance, and service management.

Scope of Services:

The service provider shall provide operational support and maintenance for the following in-scope platforms and services:

Data Centre Network

• Cisco ACI fabric administration and support.
• Network segmentation and policy management.
• Data centre network performance and stability support.

Security and Perimeter Platforms

• Check Point firewall administration and support.
• Palo Alto firewall administration and support.
• FortiGate firewall administration and support.
• Firewall policy configuration, troubleshooting, and maintenance.

Application Delivery Services

• F5 Local Traffic Manager (LTM)
• F5 Global Traffic Manager (GTM)
• F5 Advanced Web Application Firewall (AWAF)
• F5 API Gateway.
• Support for secure API access and token-based authentication.

Routing and Connectivity

• OSPF and BGP routing support.
• Route optimisation and resiliency improvements.
• Remote site connectivity support using Cisco routers.
• IPSEC VPN configuration, maintenance, and troubleshooting.

Network Access and Infrastructure Management

• Cisco ISE administration for AAA and access control.
• Cisco Catalyst switch support for out-of-band network operations.
• Software upgrades, firmware updates, and patching of in-scope network devices.
• Vulnerability remediation and lifecycle management.

Operational Support

• Incident response and resolution for in-scope network services.
• Problem investigation and root cause support.
• Operational change support.
• Cross-team coordination with infrastructure, server, application, and security teams.

Documentation and Asset Management

• Network architecture and topology documentation.
• Asset inventory maintenance.
• Rack layout and cabling records.
• Documentation updates following changes.

Service Provider Responsibilities

The service provider shall:

Operationsand Support

• Monitor and support the health of in-scope network services.
• Investigate, troubleshoot, and resolve incidents affecting network availability, performance, or security.
• Escalate unresolved issues in accordance with agreed governance and support processes.
• Provide technical support for business-as-usual network operations.

Maintenance and Lifecycle Management

• Perform planned software upgrades, patching, and firmware updates.
• Address security vulnerabilities, software defects, and unsupported software versions.
• Support certificate renewal activities related to VPN or secure network services where applicable.
• Maintain supported systems in a stable and supportable state.

Change and Configuration Management

• Implement approved configuration changes for in-scope platforms.
• Maintain configuration consistency across supported network environments.
• Support network-related changes required for application onboarding, infrastructure updates, or service expansion.
• Maintain backup and recovery readiness for critical configurations where applicable.

Documentation and Reporting

• Maintain accurate operational documentation for supported platforms.
• Update topology diagrams, architecture diagrams, and asset registers following approved changes.
• Provide regular service reporting on incidents, risks, maintenance activities, and service performance.
• Record issues, actions, and outcomes for operational traceability.

Collaboration

• Work with internal teams and other partners to support issue resolution and service delivery.
• Participate in troubleshooting and service restoration activities that require cross-functional coordination.
• Support implementation planning for changes affecting dependent infrastructure or applications.

Client Responsibilities

The client shall:

• Provide the service provider with required access to in-scope systems, tools, and management platforms.
• Ensure valid maintenance, licensing, and support contracts are in place for supported technologies unless otherwise agreed.
• Provide timely approvals for changes, maintenance windows, and access requests.
• Make available existing documentation, architecture information, and operational baselines where applicable.
• Provide coordination with relevant internal teams for dependencies outside the service provider’s control.

Service Deliverables

The service provider shall deliver:

• Day-to-day operational support for in-scope network platforms.
• Incident response, troubleshooting, and service restoration.
• Management of routing, firewall, VPN, and load balancing services.
• Planned maintenance software upgrades, patching, and vulnerability remediation.
• Updated network documentation and support records.
• Maintained network asset inventory, rack layouts, and cabling documentation.
• Periodic service reporting covering service performance, incidents, issues, and risks.

ServiceLevels and Performance Measures

Service performance shall be measured against agreed service levels and KPIs.
Unless otherwise agreed, the following baseline measuresmay apply:

Incident Management

Priority -- Response Time -- Status Reporting --Workaround Time -- Resolution Target

1 -- 2 hours -- Every Hour -- Within 4 hours -- 24 hours

2 -- 4 hours -- Daily -- Within 8 hours -- 4 working days

3 -- 8 hours -- End of incident -- Within 1 working day -- 7 working days

Assumptions

This SOW is based on the following assumptions:

• Administrative access required to perform theservice will be provided.
• Supported systems are under valid licensing andsupport arrangements.
•  Approved maintenance windows and operationalgovernance processes are established.
• Dependencies on server, application, andsecurity teams will be supported by the client.
• Existing network documentation is available asa baseline where applicable.

Out of Scope

The following items are excluded from this SOW unlessseparately agreed in writing:

• Application development, enhancement, or codemaintenance.
• Server operating system administrationunrelated to network connectivity.
• End-User Computing support.
• Security operations unrelated to in-scopenetwork or perimeter platforms.
• Non-network infrastructure support outside thedefined scope.

Governance and Reporting

The service provider shall participate in agreed servicegovernance activities, which may include:

• Monthly service review meetings.
• Incident and problem review sessions.
• Maintenance and change planning meetings.
• Risk and issue tracking.
• SLA and KPI reporting

A monthly service report should include:

• Service availability summary
• Incident statistics and SLA performance
• Major incident status and root cause updates
• Patch, upgrade, and vulnerability remediationstatus
• Open risks, issues, and dependencies
• Documentation and asset management status

Requirements:

• Minimum ITE/Diploma/Degree in Computer Science or relevant disciplines.
• Minimum 5 years experience in Network Security concepts.
• Cisco CCNA/CCNP Certified or an alternative Networking Certification.
• Strong hands-on knowledge with Networking products, e.g., routers, firewalls, switches.
• Subject matter expert in Network configuration and planning.
• Preference will be will give to candidates residing in eastern part of Singapore: Bedok, Tampines, Pasir Ris and whose notice period is 1 month or less.

For a confidential discussion, interested applicants please kindly send your updated resume.

Youle Mandarin is a young and dynamic Pre-School and Primary School Mandarin Enrichment School. We specialize in Mandarin programmes for children ages 1 to 12.

• Be at the forefront in handling customers’ inquiries, maintaining relationships with existing customers, and coordinating teachers’ and students’ attendance records
• Have to actively drive student recruitment and enrolment of students as well as organize and plan the class schedules for the centre
• Assist in generating daily customer inquiries, student enrolment, class attendance and other relevant centre operational statistics reports
• Assist in all other routine admin work required in the centre daily operations

Candidate Requirements 教师需求

• Ability to handle customers’ inquiries and turn customer leads into actual sales and student enrolment is a must
• Effectively bilingual in Mandarin and English (to liaise with Mandarin speaking associates)
• Able to work both weekends
• Motivated team player with a pleasant personality, positive working attitude, and determination to learn, achieve and excel
• A self-starter who has energy and passion is key to success in the role
• Able to multi-task and work in a fast-paced and dynamic environment
• Marketing competency is required
• Prior teaching experience and working experience in preschool enrichment centre will be looked upon favourably
• Bookkeeping knowledge will be a plus point
• Candidates with relevant experience could be considered for a Centre Manager role

What We Offer 待遇福利：

• Attractive Salary
• Numerous career growth opportunities
• Comprehensive and structured training provided
• Staff incentive
• Not required to work on public holidays, and one year 4 weeks fixed annual leave
• Performance Bonus
• Medical and dental benefits
• Long service award
• School fee discount for staff children

Youle Mandarin is a young and dynamic Pre-School and Primary School Mandarin Enrichment School. We specialize in Mandarin programmes for children ages 1 to 12.

• Be at the forefront in handling customers’ inquiries, maintaining relationships with existing customers, and coordinating teachers’ and students’ attendance records
• Have to actively drive student recruitment and enrolment of students as well as organize and plan the class schedules for the centre
• Assist in generating daily customer inquiries, student enrolment, class attendance and other relevant centre operational statistics reports
• Assist in all other routine admin work required in the centre daily operations

Candidate Requirements 教师需求

• Ability to handle customers’ inquiries and turn customer leads into actual sales and student enrolment is a must
• Effectively bilingual in Mandarin and English (to liaise with Mandarin speaking associates)
• Able to work both weekends
• Motivated team player with a pleasant personality, positive working attitude, and determination to learn, achieve and excel
• A self-starter who has energy and passion is key to success in the role
• Able to multi-task and work in a fast-paced and dynamic environment
• Marketing competency is required
• Prior teaching experience and working experience in preschool enrichment centre will be looked upon favourably
• Bookkeeping knowledge will be a plus point
• Candidates with relevant experience could be considered for a Centre Manager role

What We Offer 待遇福利：

• Attractive Salary
• Numerous career growth opportunities
• Comprehensive and structured training provided
• Staff incentive
• Not required to work on public holidays, and one year 4 weeks fixed annual leave
• Performance Bonus
• Medical and dental benefits
• Long service award
• School fee discount for staff children

Youle Mandarin is a young and dynamic Pre-School and Primary School Mandarin Enrichment School. We specialize in Mandarin programmes for children ages 1 to 12.

• Be at the forefront in handling customers’ inquiries, maintaining relationships with existing customers, and coordinating teachers’ and students’ attendance records
• Have to actively drive student recruitment and enrolment of students as well as organize and plan the class schedules for the centre
• Assist in generating daily customer inquiries, student enrolment, class attendance and other relevant centre operational statistics reports
• Assist in all other routine admin work required in the centre daily operations

Candidate Requirements 教师需求

• Ability to handle customers’ inquiries and turn customer leads into actual sales and student enrolment is a must
• Effectively bilingual in Mandarin and English (to liaise with Mandarin speaking associates)
• Able to work both weekends
• Motivated team player with a pleasant personality, positive working attitude, and determination to learn, achieve and excel
• A self-starter who has energy and passion is key to success in the role
• Able to multi-task and work in a fast-paced and dynamic environment
• Marketing competency is required
• Prior teaching experience and working experience in preschool enrichment centre will be looked upon favourably
• Bookkeeping knowledge will be a plus point
• Candidates with relevant experience could be considered for a Centre Manager role

What We Offer 待遇福利：

• Attractive Salary
• Numerous career growth opportunities
• Comprehensive and structured training provided
• Staff incentive
• Not required to work on public holidays, and one year 4 weeks fixed annual leave
• Performance Bonus
• Medical and dental benefits
• Long service award
• School fee discount for staff children

Company Description

Our client is a global technology firm specialising in digital asset analytics and decision support, providing compliance, risk management, and intelligence tools that help organisations navigate the regulatory complexities of digital assets. They are recognised by the World Economic Forum as a Technology Pioneer and are trusted by Fortune 500 companies as well as high-growth financial services and fintech firms globally.

Role Overview

As a Technical Customer Support Analyst based in Singapore, you will be the first point of contact for customers across the region, acting as a technical product expert and trusted advisor.

You will support customers through onboarding and ongoing use of the platform, helping them resolve issues, understand product capabilities, and realise value quickly. This role works closely with Customer Success, Product, and Engineering teams and plays an important part in driving customer satisfaction and retention.

Key Responsibilities

• Manage day-to-day customer support queries in line with SLAs, including troubleshooting, account maintenance, training requests, and general enquiries
• Act as a technical expert on the platform, understanding customer use cases and mapping product capabilities to their compliance and risk needs
• Support customer onboarding and integrations, helping reduce friction and accelerate time-to-value
• Maintain a strong understanding of API documentation and product functionality to support customers and prospects
• Work closely with Product and Engineering to share customer feedback and identify improvement opportunities
• Own onboarding, monitoring, and ongoing support for a portfolio of small to mid-sized customers in the region
• Track and report on support tickets and customer issues to inform capacity planning, product roadmap discussions, and account reviews
• Collaborate with global support and customer success teams to ensure consistent processes and best practices

What You’ll Achieve in the First 6 Months

• Build strong product knowledge and confidently handle customer support queries
• Deliver live training sessions or webinars for customers
• Successfully onboard customers and help them realise value from the platform

Key Requirements

• Bilingual in English and Mandarin (native or near-native preferred) to deal with Mandarin speaking customers
• Experience in B2B SaaS, technical support, or a complex technical environment
• Strong interest in blockchain, AI, or the future of financial technology
• Comfortable working with technical products, APIs, and backend systems
• Curious, proactive, and able to work independently in a fast-paced environment
• Strong problem-solving skills and the ability to remain calm under pressure
• Empathetic communicator who listens well and understands customer challenges

Nice to Have

• Experience in blockchain, compliance tech, or financial services
• Exposure to APIs, databases, or data analysis
• Experience working in a startup or scale-up environment

Only shortlisted candidates will be contacted.

About Knovel

At our core, our passion is to craft novel AI and technology solutions that will shape tomorrow. We deploy cutting-edge technology that builds on cloud computing to proliferate AI, data and analytics solutions tailored to drive innovation and transform businesses.

With our desire to push the boundaries of technology, we partner closely with our clients. Guiding their transformation with agility, we apply a structured technology transformation process attuned to their unique challenges.

At Knovel Engineering, we blend technology with creativity to build unique solutions tailored for our customers.

About the Role

We are looking for a Senior Application Support Engineer to own the reliability of our AI-native ecosystem. You will lead the resolution of high-impact incidents, perform deep-dive root-cause analysis across cloud and containerized environments, and proactively optimize system performance through advanced observability. By automating diagnostic workflows and collaborating with core development teams, you will play a critical role in the formal commissioning and long-term stability of our production products.

Key Responsibilities

• Act as the primary escalation point for complex technical incidents arising from our commissioned AI-native applications, platforms, and SaaS products, taking ownership of issues through to resolution.
• Conduct deep-dive root-cause analysis for challenging production problems, systematically investigating across application code, cloud infrastructure, container orchestration, and ML model behaviour to identify underlying defects.
• Serve as the technical authority and primary communicator for customers during high-impact incidents, providing clear, accurate, and timely updates while managing service level agreement (SLA) commitments.
• Author, maintain, and improve operational runbooks, knowledge base articles, and diagnostic scripts to build a library of repeatable solutions and empower first-line support capabilities.
• Collaborate directly with the core development teams to reproduce and diagnose root-cause defects, contributing detailed findings and logs to the reliability backlog for sprint prioritisation.
• Proactively analyse system performance and observability data (metrics, logs, traces) to identify degradation trends, capacity bottlenecks, and potential failures before they impact customers.
• Participate in the formal commissioning gate process, performing operational readiness reviews on system architecture documents, monitoring plans, and runbooks for newly delivered projects.
• Participate in a shared on-call rotation to provide timely, expert response for critical after-hours incidents.
• Senior engineers are expected to mentor junior support staff, lead post-incident reviews, and drive continuous improvement initiatives within the Post-Delivery Engineering team.

Qualifications

• Degree or postgraduate degree in Information Systems, Computer Science, Computer Engineering, or a related technical field.
• Demonstrable experience in a Site Reliability Engineering (SRE), Application Support, or technical operations role supporting complex, cloud-native software systems.
• Cloud & Infrastructure: Hands-on proficiency with a major cloud platform (AWS or Azure), including core services like EC2, S3, VPC, IAM, and managed container services (EKS, AKS). Strong understanding of cloud networking principles.
• Containerisation: Deep experience with Docker and Kubernetes. Must be able to troubleshoot pod failures, inspect container logs, understand deployment manifests (YAML), and debug orchestration issues.
• Observability & Monitoring: Practical experience using modern observability platforms (e.g., Datadog, Grafana, Prometheus, Loki). Ability to build dashboards, write complex queries, and interpret metrics, logs, and traces to pinpoint issues.
• Automation & Scripting: Strong scripting skills in at least one language (Python, Golang, or Bash) for the purpose of writing diagnostic tools, automating repetitive tasks, and building remediation workflows.

Some experience with or good knowledge in the following will be advantageous

• AI/ML Systems Support: Experience supporting machine learning systems in production, including troubleshooting ML inference APIs, monitoring data pipelines (e.g., Apache Airflow, Kubeflow), and understanding the failure modes of ML models.
• Infrastructure-as-Code (IaC): Familiarity with tools like Terraform, Ansible, or Helm for managing cloud resources and application deployments.
• Database Operations: Experience with SQL and NoSQL databases, including query analysis, performance tuning, and basic administration tasks.
• CI/CD & DevOps: Understanding of continuous integration and continuous delivery pipelines and their role in the software development lifecycle.
• Incident Management: Formal experience with incident management frameworks (e.g., ITIL) and conducting blameless post-incident reviews.

Why you should apply:

• Competitive remuneration and benefits.
• Flat hierarchy with minimal bureaucracy.
• Learning opportunities through courses, seminars, and conferences.
• Be at the forefront of innovation and gain access to cutting-edge technologies.
• Contribute to enhancing Singapore’s position as a thriving innovation hub.

Key Responsibilities:

• Support campaign managers in executing multiple live brand campaigns (FMCG, health, parenting)
• Manage and maintain campaign data, including lead validation, cleaning, tagging, and segmentation using Excel/Google Sheets
• Update campaign trackers and monitor pacing to ensure KPIs and deliverables stay on track
• Prepare performance summaries and reports for internal teams and client updates
• Coordinate with internal teams (CRM, Paid Ads, Community, Designers) and external vendors to support campaign execution
• Assist with campaign operations and logistics, including preparing, packing, and delivering client products to/from distribution points when required

• University student or recent graduate in Business, Marketing, Data Analytics, or related fields
• Highly proficient in Excel/Google Sheets; confident with formulas such as VLOOKUP, COUNTIFS, TEXT, etc.
• Basic understanding or interest in digital marketing or lead generation campaigns
• Comfortable working with campaign dashboards, tracking sheets, and multiple stakeholders
• Strong task management skills, attention to detail and data accuracy
• Fast learner, proactive communicator, and comfortable working with complex spreadsheets
• Bonus: Familiarity with CRM tools, campaign funnels, or Meta Ads reporting

Summary of the Role:
The Application Support Engineer is responsible to provide technical support for enterprise-level application systems in the cloud platform.

The engineer, acting as the subject matter expert for applications within the enterprise system, is expected to have knowledge of the best practices related to Cloud architecture, involve in research, diagnose, troubleshoot, investigate, identify potential solution and debugging cloud-based applications.

The engineer is also tasked to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.

Key Responsibilities:

• Responsible for rapid development and prototyping of analytical processes in support of customer initiative.
• Responsible for assisting in the monitoring and management of deployed environments.
• Develop and maintain highly interactive web applications using technologies like JavaScript, PostgreSQL from requirements gathering to design, development, testing and maintenance.
• Provide software application support to resolve Level 2 and Level 3 support issue.
• Provide front-end support to clients and colleagues in other departments.
• Perform analyses on software application functionality and suggesting improvements.
• Perform testing and QA on the application for the new change request, functionalities.
• Perform recovery of the application when there is system failure.
• Identify potential bottlenecks in applications’ performance, troubleshoot and resolve application deployment issues and resolve application related incidents according to customer’s processes.
• Manage the system / application patching and security hardening implementation.
• Manage consistency of the software across UAT, Staging, Production environment
• Ensure effective front-end and back-end functionality of application.
• Consult with the software development team/implementation team, project team, and client (internal/external) to improve the application performance, efficiency and usability.
• Establish the root cause of application errors, escalating serious concern to project team.
• Establish and maintain user guides and documentation
• Maintain, and keeping record of configuration changes and scheduling application updates.
• Document processes and monitor application performance metrics.
• Update application user guide to educate application functionality.
• Work close together with application product vendor for system defect reporting, support case, enquiries, software upgrades, and etc.
• Collaborating with engineering and system support teams to evaluate and identify optimal cloud solutions.
• Interact with clients, providing application support, coordinate joint troubleshooting and making recommendations based on client needs.
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree/Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline.
• At least 2 years of relevant experience & technical hands-on experience on application support in related field.
• Advanced knowledge on Java-based application, Apache Tomcat, IIS, Batch Job Processing, REST API and etc.
• Good knowledge of front-end and back-end programming language, such as C++, Javascript, HTML, .NET, Python, Ruby, JSON Script.
• Good knowledge of managing various database such as PostgreSQL, MySQL, Oracle, MSSQL, etc.
• Good knowledge of customer's software development cycle and ability to code within AWS environments.
• Experience in Cybersecrity solutions and support will be advantage.
• Working knowledge and exposure in Identify and Access Management System will be an advantage.
• Knowledge on CI/CD, API Gateway in Cloud environment will be an advantage.
• Creating automation, scripting experience will be an advantage.
• Take initiative, upkeep responsibilities and has a sense of urgency.
• Effective verbal and written communication skills.
• Self-motivated, customer-oriented and a strong team player.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.