Total 18 support advisor job vacancies in Information Technology category in D26 Upper Thomson, Springleaf

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

We are looking for 4 motivated locals to join us as a Junior L2 Production Support Analyst on a 1 year contract, assisting in the smooth operation and maintenance of our client's banking applications.

This role will collaborate closely with development teams to perform system health checks, support application recovery, and handle production-related tasks.

If you are a Singaporean with strong hands-on experience in both SQL and Linux, and willing to work shift hour (including nights, weekends, and public holidays), please note that shift patterns may change to 12 hour shifts, we encourage you to apply for this opportunity.

Location: Changi Business Park

Salary inclusive of allowance: $3800 – $4500 (Depend on experience and Company do not provide bonus)

Shift Schedule (Need to support including night shift, weekends and public holidays):

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am
• NOTE: Shift timing is subjected to change to 12 hour shifts

Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Requirements:

• Singaporean
• Degree in IT / Computer Science
• Must be strong in Linux and SQL, and must have working experiences using Linux/SQL commands (There will be test and hackerank assessment)
• Hands-on experience supporting applications on Linux platforms
• 1 - 2 experiences in Application/Production Support
• Willing and able to work rotating shifts, including nights, weekends, and public holidays, with shift schedules subject to change to 12-hour shifts.
• Candidates with Application Support and Banking experience are preferred.
• Need to have eagerness to learn and perform with commitment
• Able to commit for a 1 year contract
• Need to serve 2 months notice if hired for this role
• Must clear client security & pre-employment checks before onboarding

Responsibilities:

• Experience in Unix commands , SQL queries
• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please study the link from client before applying:

Unix: https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix: https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Cash Equities Application Support Technical Lead Analyst is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• The Cash Equities Application Support Technical Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
• Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
• Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or junior-level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participates in a weekend support rotation schedule

Qualifications:

• 8+ year of experience in Front office application support
• Prior experience in Equities or Futures Execution platforms is preferred
• Prior experience in Electronic Execution is mandatory
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Key Responsibilities

• Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
• Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
• Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
• Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
• Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
• Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
• Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
• Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.

Requirements

• Minimum 5 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Conduct service, maintenance, and troubleshooting training for local country offices
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

To ensure all applications are consolidated and processed through our central Applicant Tracking System (ATS), candidates are requested to submit their applications exclusively via the link below:

https://wd3.myworkdaysite.com/recruiting/yokogawa/yokogawa-career-site/job/Bedok/Technical-Support-Engineer_R-10359

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Job Responsibilities:

Workshop Operations

• Support Makers’ Academy staff in the day-to-day to operation of the workshop facilities (blk 56 or blk 25), including but not limited to 3D printers, laser cutting machines, and tabletop fabrication machines.
• Assist in equipment setup, basic troubleshooting and monitoring of machine usage during operational hours.

Safety & Compliance

• Ensure all workshop users adhere to safety guidelines and operating procedures.
• Conduct routine safety checks on equipment and the workshop environment.
• Report any safety incidents, hazards or equipment faults.

Administration & housekeeping

• Maintain orderliness, cleanliness of the workshop.
• Assist with basic inventory checks and upkeep of tools, materials, and consumables.
• Support documentation and simple administrative tasks related to workshop operations when required.

Prototyping & User Support

• Provide guidance to students on the correct use of tools, machines, and materials for prototyping activities.
• Advise students on suitable fabrication approaches based on their project requirements.
• Communicate effectively with students to understand their needs and guide them through the prototyping process.

Pre-requisites:

• Hands‑on experience operating 3D printers, laser cutters, and/or other digital fabrication equipment.
• Working knowledge of prototyping processes within a maker space or workshop environment.
• Practical design or making skills, with an interest in hands‑on fabrication.
• Comfortable working in a workshop or maker space setting.
• Able to communicate clearly and patiently with students and stakeholders.
• Safety‑conscious, detail‑oriented, and able to follow established procedures.

This is a temporary hourly rated position.

St Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a proactive and enthusiastic team player with strong people skills and cultural sensitivity to join us as:

Application Support Specialist

Overview

To serve as a technical and administrative anchor for the school’s digital ecosystem. The Application Specialist ensures the stability and evolution of academic and administrative platforms through level 1 support, rigorous project testing, and disciplined operational management. By bridging the gap between technical complexity and user needs, this role ensures that the institution’s software investments are fiscally managed, accurately documented, and seamlessly integrated to support the mission of teaching and learning.

General responsibilities and duties

• Serve as the first-line support for academic and administrative software, providing high-quality technical assistance to faculty, staff, and parents.
• Manage the full lifecycle of support tickets, ensuring all user inquiries are addressed with speed, accuracy, and a high degree of customer service.
• Diagnose and resolve technical friction points within Student Information Systems (SIS), Learning Management Systems (LMS), internal platforms, and cross-system integrations.
• Facilitate the seamless escalation of high-complexity issues to the application manager or external technical teams while maintaining ownership of the user experience and communication.
• Assist in the successful launch and enhancement of new systems and reporting tools through technical configuration and environment setup.
• Act as a key bridge between the support team, Project Managers (PMs), and application stakeholders to ensure requirements are met.
• Coordinate User Acceptance Testing (UAT) cycles, and produce high-quality documentation for new deployments.
• Actively participate in the continuous improvement lifecycle, identifying opportunities to refine digital workflows for both staff and students.
• Oversee the end-to-end procurement workflow by preparing and submitting Purchase Requisitions (PR) for software licenses and application-specific needs.
• Conduct monthly audits and budget reconciliations to ensure all application-related expenses are accurate, optimized, and compliant.
• Develop and maintain a robust technical library, encompassing system configurations, internal process flows, and vendor coordination logs.
• Act as a point of contact for vendor support, ensuring that service-level agreements are met and system documentation remains current.
• Provide versatile administrative support to the IT department, contributing to broader team initiatives and ad-hoc office projects as required.

Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related technical discipline (e.g., Information Systems, Software Engineering).
• Hands-on experience in application support or systems administration 
• Understanding of structured ticket management and service lifecycles
• Foundational certification in SQL or Tableau/Looker Studio datavisualization.
• Previous experience working within an educational setting or an organization with complex user-facing applications is a distinct advantage.
• Prior experience with relational databases (SQL) and cloud-based productivity suites Google Workspace.
• Demonstrated ability to perform data queries and basic data base administration using MS SQL or SQL.
• Proven experience in managing Google Workspace administration and a functional understanding of Active Directory (AD) and Single Sign-On(SSO) protocols.
• Hands-on exposure to (or a strong aptitude for) datavisualization tools such as Looker Studio and big-data platforms like BigQuery.
• Familiarity with AppSheet (or similar low-code platforms) and aconceptual understanding of the .NET framework for troubleshooting purposes.
• Strong ability to analyze complex organizational workflows and translate them into technical application requirements.
• A methodical approach to root-cause analysis and the ability to solve complex system discrepancies under pressure.
• Exceptional verbal and written communication skills, with theability to bridge the gap between technical teams and non-technicalstakeholders (teachers, parents, and staff).
• A self-starter mindset with the agility to learn and implementemerging educational technologies in a fast-paced environment.
• Ability to work effectively within a cross-functional project team while maintaining the discipline to manage independent tasks and deadlines.
• A dedicated "user-first" mentality focused on providing empathetic support and optimizing the end-user journey.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to his classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/careers for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans need apply.

We regret that only shortlisted candidates will be notified.

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Provides expertise in area and an advanced level of understanding of the principles of apps support.

• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

• Considers the implications of the application of technology to the current environment.

• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

• Persuades and influences others through strong and comprehensive communication and diplomacy skills

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience

• Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills

• Service oriented attitude

• Ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Proficient using basic technical tools and systems

• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred