Total 823 quality control manager job vacancies in Information Technology category in The Philippines

about company

My client is a well-known financial service provider in Singapore.

Salary + benefits attractive! 3 rounds f2f interview to offer stage. Hybrid working, 2 days WFH.

about job (please reach out for more details)

● Reports to Head of Software Engineering within a tech department of over 100 people.

● Manage a diverse team of 40 engineers, overseeing 10 locally and 30 across regional hubs in Chengdu and Manila.

● 70% on leadership and stakeholder management, 30% hands-on code review, architect design, mentor junior

● Act as a key collaborator with other IT functions to align technical strategies with broader business objective

skills and requirement

● Min 10 years in Full Stack development with min 5 years in team leadership

● Deep proficiency in Java and JavaScript (React/Angular) for end-to-end application management

● Strong experience with Azure and modern DevOps tools

● Forward-thinking professional with an "AI-first" mentality

● Strong stakeholder management skills

● Mandarin speaking required as you need to liaise with Chinese counterparts who can only speak and write in Mandarin

To apply online please use the 'apply' function, alternatively you may contact Stella at 96554170 (EA: 94C3609 /R1875382)

SWiZ Technologies is looking for an experienced and hands-on Technical Services Manager to lead the technical direction of our Managed Services business.

This is not a typical IT Manager role.

We are looking for someone who can become the technical back bone of our Managed Services division — a leader who understands technology, service delivery, solution architecture, cybersecurity, automation, AI, and business growth.

You will work closely with our Singapore management team to strengthen existing services, develop new offerings, support pre-sales activities, and guide technical teams across multiple locations.

Key Responsibilities

✔ Lead the technical direction of our Managed Services business

✔ Serve as the primary technical expert for infrastructure, cloud, cybersecurity, and managed services solutions

✔ Support sales and business development through solution design, technical proposals, and client engagements

✔ Evaluate new technologies, platforms, and service opportunities

✔ Drive automation, AI adoption, and operational improvements

✔ Mentor and develop technical team members across Singapore and Indonesia

✔ Support compliance requirements including ISO/IEC 27001, PDPA, Cybersecurity Act, and customer security requirements

✔ Work with management to ensure our services remain competitive, scalable, secure, and commercially viable

What We're Looking For

✅ Strong experience in IT Managed Services

✅ Technical leadership experience

✅ Infrastructure, Cloud, Networking, and Cybersecurity expertise

✅ Experience preparing technical proposals and solution designs

✅ Familiarity with ISO/IEC 27001 and information security best practices

✅ Strong communication and stakeholder management skills

✅ Business-minded individual who can balance technical excellence with commercial realities

Why Join Us?

At SWiZ Technologies, you will have the opportunity to influence the future direction of our Managed Services business, drive innovation, and help shape the technologies and services we deliver to our clients.

If you are passionate about technology, leadership, continuous improvement, and building scalable services, we'd like to hear from you.

About the job

Reporting to: General Manager & Managing Director

CompanyDescription: 

GoldenDestinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences through strategic partnerships and high-quality travel products.

In line with our growth strategy, our company has expanded its business into the Singapore market under the registered entity ICE HOLIDAYS (S) PTE LTD. We are primarily focused on B2B outbound travel, offering curated international travel solutions to our network of travel partners. This expansion marks a significant milestone in our regional development, allowing us to better serve our partners and clients in Singapore with localized support and tailored travel services.

The Head of Operations is a senior leadership role responsible for overseeing and managing end-to-end operational functions across regional offices and markets. This role ensures seamless delivery of travel products and services, operational efficiency, compliance, cost control, and high service standards across all regional B2B partners.

The position requires close coordination with headquarters, regional offices, suppliers, and internal stakeholders to support business expansion while maintaining operational excellence across the Singapore markets. 

Responsibilities: 

• Oversee and manage end-to-end operational functions across the Singapore region, ensuring smooth booking processes, documentation, ticketing, and service delivery across all markets. 
• Lead, coach, and manage regional operations teams to ensure productivity, operational accuracy, and high service standards. 
• Develop, implement, and continuously improve operational SOPs, workflows, and service standards across regional offices in alignment with headquarters. 
• Manage and maintain strong relationships with airlines, hotels, DMCs, and ground service providers across the region to ensure service quality and cost efficiency. 
• Monitor operational costs, margins, and performance indicators to support profitability and sustainable business growth. 
• Act as the key operational liaison between regional offices and headquarters to ensure alignment of operational strategies and processes. 
• Identify operational risks, manage escalations, and implement solutions to improve operational efficiency and service quality. 
• Support regional market expansion by establishing operational frameworks and systems for new markets when required. 
• Prepare and submit operational, performance, and regional business reports to Management. 
• Carry out any other related ad-hoc duties as assigned by Management. 

Requirements: 

• Bachelor’s Degree in Tourism, Hospitality, Business Administration, or related field (or equivalent practical experience). 
• Minimum 7–8 years of relevant experience in travel operations, preferably within a B2B travel wholesaler or tour operator environment, with regional exposure. 
• Proven experience managing multi-country or regional operations teams. 
• Strong understanding of outbound travel operations, group travel, ground arrangements, supplier coordination, and regional travel logistics. 
• Strong leadership, strategic thinking, and decision-making abilities. 
• Excellent communication, stakeholder management, and negotiation skills. 
• Ability to work effectively across different cultures and regional markets. 
• Proficient in Microsoft Office, booking engines, back-end travel systems, and operational reporting tools. 
• Strong ability to work independently while maintaining close coordination with headquarters and regional stakeholders. 
• Working in the Singapore travel market / industry preferred.

Benefits:

• Annual Company trip (For Confirmed Employees) 
• Yearly Bonus depending on Company performance and reflect to Individual performance 
• Annual performance appraisal review annually to identify room for improvement process 
• Outpatient medical coverage from registered clinics 
• Employee price for travel packages (For Confirmed Employees)  
• Travelling claims by receipt 

Our esteemed client in the Construction industry is seeking an Assistant Technical Manager (Design Coordination) to join their dynamic team:

• Employment Type: Permanent
• Position: Assistant Technical Manager (Design Coordination) 
• Location: Islandwide
• Working Hours: 5 days, Office Hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee and guide a team of design and coordination engineers to align engineering drawings with consultant requirements, ensuring strict compliance with regulatory standards and project specifications.
• Lead the team in drafting, preparing, and compiling critical technical documentation, including shop drawings, material approvals, and construction method statements.
• Serve as the primary point of contact and bridge the gap between clients, consultants, contractors, and regulatory authorities on all design and technical matters.
• Monitor and drive the submission pipeline to local regulatory authorities to secure timely clearances and compliance approvals.
• Take charge of resolving design conflicts and site-specific technical challenges by collaborating closely with Architectural and M&E teams, consultants, and authorities.
• Evaluate and manage technical inquiries by issuing Requests for Information (RFI) and Requests for Approval (RFA) to clarify design ambiguities.
• Drive and assess value engineering initiatives aimed at optimizing cost-efficiency, site safety, constructability, and overall project quality.

Job Requirements:

• At least Degree in Civil, Structural, Mechanical Engineering or a related discipline
• Minimum 5 years of working experience in construction or engineering consultancy environment.
• Familiar with local building codes, authority regulations and construction methodologies.
• Proficient in AutoCAD, Revit, Navisworks would be a plus.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

about the company

Randstad is partnering with a leading commercial client to hire a Project Facility Building Manager. In this role, you will be responsible for overseeing the daily operations, maintenance, and overall management of the building. You will ensure optimal operational efficiency, safety, regulatory compliance, and service excellence across all assigned sites.

about the job

• Oversee day-to-day site operations, ensuring the smooth performance of all M&E systems, including HVAC, electrical, plumbing, and lifts.
• Plan and implement both preventive and corrective maintenance schedules to ensure equipment reliability and longevity.
• Manage space utilization, cleanliness, landscaping, and overall building presentation.
• Ensure full compliance with local building codes, safety regulations, and environmental requirements.
• Act as the primary point of contact for all facility-related matters and issues.
• Manage external vendors including cleaning, security, maintenance, pest control, and landscaping services.
• Review and negotiate service contracts, monitor performance, and ensure adherence to SLAs.
• Coordinate vendor works to minimize disruption to building users.

skills and experience required

• Degree/ Diploma in Facilities Management / Engineering / Real Estate, or a related discipline.
• Min 6 years of relevant supervisory experience managing corporate commercial office / industrial building
• Preferably individuals with lean six sigma / PMP / Fire Manager certification
• People management experience (managing assistant manager / technicians etc)
• IFM experience will be a plus
• Extensive technical inclined facilities management (hard services)
• Able to commence immediate or short notice will be a plus

We encourage interested applicants to submit their CV to yitwei.kwan(@)randstad.com.sg

To ensure your application is fully considered, kindly include the following details:

• Your current availability
• Your salary expectation
• Your reason for separation from your current job

Please note that only candidates who are shortlisted will be contacted.

EA: 94C3609 / Reg: R1325913

We are hiring a Technical Pre-Sales Manager (Network Solution) to join our collaborative and innovative environment. In this role, you will be responsible in focusing on technical sales, bridging the gap between client requirements and vendor products. 

Key Responsibilities:

• Attend client meetings to determine technical and business requirements, ensuring all necessary information is collected before developing solutions.  
• Create internal design configuration documentation, including process diagrams and technical explanations, and perform technical development for bespoke solutions within a structured framework.  
• Develop compelling sales proposals and technical documents highlighting cost savings and business benefits of CMI positioning and managed services offerings.  
• Oversee project execution by coordinating with partners and customers until successful delivery, ensuring alignment with client needs.  
• Write, develop, and deliver client-facing documentation such as demonstration materials, service propositions, RFIs, RFPs, and translations of client requirements.

Qualifications:

• Over 5 years of experience in Technical Pre-Sales, with expertise in managing the deployment of ICT/ISP Managed Services and end-to-end Enterprise Solutions.  
• Extensive knowledge of network, network security, IP & ICT solutions, including campus and wireless network design, deployment, and troubleshooting.  
• Strong proficiency in Cisco and Fortinet solutions, covering routing, switching, firewalls, and network optimization.  
• Skilled in preparing solution proposals, technical documentation, and presentations to support pre-sales and project delivery activities.  
• Familiar with network security concepts such as firewall policies, VPN, SD-WAN, and access control, with relevant security certifications a strong plus.  
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, MS Projects) and experienced in working closely with clients and internal teams to develop tailored network solutions.

Interested candidates may apply through the application system or send it to sg-rscontracting@morganmckinley.com. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Our esteemed client in the Construction industry is seeking an Assistant Technical Manager (Design Coordination) to join their dynamic team:

• Employment Type: Permanent
• Position: Assistant Technical Manager (Design Coordination) 
• Location: Islandwide
• Working Hours: 5 days, Office Hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee and guide a team of design and coordination engineers to align engineering drawings with consultant requirements, ensuring strict compliance with regulatory standards and project specifications.
• Lead the team in drafting, preparing, and compiling critical technical documentation, including shop drawings, material approvals, and construction method statements.
• Serve as the primary point of contact and bridge the gap between clients, consultants, contractors, and regulatory authorities on all design and technical matters.
• Monitor and drive the submission pipeline to local regulatory authorities to secure timely clearances and compliance approvals.
• Take charge of resolving design conflicts and site-specific technical challenges by collaborating closely with Architectural and M&E teams, consultants, and authorities.
• Evaluate and manage technical inquiries by issuing Requests for Information (RFI) and Requests for Approval (RFA) to clarify design ambiguities.
• Drive and assess value engineering initiatives aimed at optimizing cost-efficiency, site safety, constructability, and overall project quality.

Job Requirements:

• At least Degree in Civil, Structural, Mechanical Engineering or a related discipline
• Minimum 5 years of working experience in construction or engineering consultancy environment.
• Familiar with local building codes, authority regulations and construction methodologies.
• Proficient in AutoCAD, Revit, Navisworks would be a plus.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022-2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

• Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  
  Human Resource & Financial Management
  
• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
• Conceptualizing staff development plans according to the needs of the business
• Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
• Setting direction and expectations for the team to achieve team goals
• Implementing training strategies for the venue
• Monitors and liaises with HR/L&OD on all venue onsite training activities
• Fully understanding, and ensuring procedural compliance with the Company’s policies

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

[Job ID: 1616546]

Job Summary:

A client-centric role overseeing high-net-worth insurance cases, ensuring accurate case management, regulatory compliance, and seamless collaboration with sales teams.

Responsibilities:

• Manage new business insurance applications in line with high-net-worth underwriting guidelines, internal SOPs, and regulatory standards.
• Prepare, review, and support high-value sales illustrations requested by sales consultants and business partners.
• Collaborate closely with sales consultants to ensure smooth preparation and end-to-end processing of HNW insurance applications.
• Provide timely and accurate updates on application status to internal stakeholders and sales consultants.
• Maintain complete and up-to-date client, meeting, and case records within the CRM system.
• Ensure all new business documentation is accurate and submitted within stipulated timelines.
• Support team members on case management matters, medical requirements, sales presentations, and related documentation.
• Liaise with Finance and New Business teams on paid reports and required financial documentation.
• Ensure strict adherence to internal policies and MAS regulatory requirements.

Requirements:

• Minimum 5 years of experience in sales, client servicing, or relationship management, preferably within the insurance or banking industry.
• Strong interpersonal, communication, relationship management, and presentation skills.
• Proactive, self-motivated, and disciplined, with a strong commitment to service excellence and integrity.
• Proven ability to multitask and perform effectively under tight deadlines in a fast-paced environment.
• Proficiency in Mandarin language for liaising with Mandarin-speaking clients and business partners.
• Prior experience supporting high-net-worth clients and managing complex insurance cases is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tung Chi Jun (Deng Zijun)

EA Personnel Reg. no.: R25157470

EA License no.: 07C5771

Job description

Like Google's own ambitions, the work of a Software Engineer goes way beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical leadership to major projects, but also manage a team of engineers. You not only optimize your own code but make sure engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Operating with scale and speed, our exceptional software engineers are just getting started -- and as a manager, you guide the way.

With technical and leadership expertise, you manage engineers across multiple teams and locations, a large product budget and oversee the deployment of large-scale projects across multiple sites internationally.

Additional job description

As the Software Engineering Manager for the newly formed software engineering team within the Cloud & Third-Party Security team in Singapore, you will be a foundational lead for our new, high-impact software engineering team. You will act as a technical leader to hire and manage software engineers and work cross-functionally with stakeholders across Google to enable achieving our risk reduction goals.

Qualifications

Job responsibilities

• Build and lead a team of software engineers, combining technical leadership and people management to build scalable products that identify and remediate security gaps in Alphabet's usage of public cloud infrastructure, third-party vendors, and SaaS.
• Drive the technical roadmap to support risk reduction goals by addressing ambiguous problems, identifying future work, and ensuring technical excellence and manageable complexity.
• Oversee engineering projects, drive key architectural decisions and influence strategies across partner security and software engineering teams while building strong collaborations.
• Partner with cross-functional roles (e.g., Security Engineers, TPMs) to define requirements and implement systems that enable the rollout of controls to reduce the risk of undermanaged cloud and third-party vendor usage.
• Cultivate a high-performing engineering culture by overseeing staffing, driving professional growth through mentorship, and leading career development and performance management initiatives.
  

Minimum qualifications

• Bachelor’s degree, or equivalent practical experience.
• 8 years of experience programming in Java, Python, Golang, C++ or equivalent codebases.
• 3 years of experience building software for data privacy or security (e.g., identity and access management).
• 3 years of experience in a technical leadership role.
• 2 years of experience in a people management or team leadership role.

Preferred qualifications

• Master's degree or PhD in Computer Science or related technical field.
• 5 years of experience in a people management or team leadership role.
• Ability to present complex technical concepts to technical and non-technical audiences.
• Strong ability to partner with global stakeholders to align team goals with broader organizational objectives.
• Ability to deliver against product deliverables in ambiguous environments.
• Proven track record of managing an engineering team, with a strong background in relevant security domains, particularly in cloud infrastructure and third party security controls.

This role reports to the Deputy Director (Data Strategy and Capabilities Building) and leads organisation-wide Data & AI capability planning, with a strong focus on driving adoption and sustained use across the organisation.  The role is accountable for translating Data & AI strategy into tangible adoption outcomes, by designing and executing approaches that embed Data & AI into day-to-day work.

Responsibilities:
Key responsibilities include:

Adoption Strategy & Delivery

·       Lead organisation-wide Data & AI capability planning and adoption efforts aligned to enterprise priorities

·       Translate strategy into clear adoption approaches that drive usage and behavioural change

·       Identify barriers to adoption and implement targeted interventions (e.g. pilots, campaigns, initiatives) to improve uptake

·       Track adoption outcomes (e.g. participation, usage, impact) and refine approaches based on results

Adoption Design

·       Develop clear and compelling adoption propositions for different stakeholder groups, articulating relevance and value

·       Design approaches that build momentum and participation (e.g. champions networks, communities of practice, targeted engagement efforts)

·       Shape how Data & AI is positioned and communicated across the organisation to drive understanding and interest

Portfolio & Stakeholder Management

·       Oversee a portfolio of capability and adoption initiatives, ensuring alignment and scalability across the organisation

·       Work across technical, strategy, and programme teams to bridge capability development and actual adoption outcomes

·       Engage senior stakeholders to drive ownership, prioritisation, and sustained participation

·       Support transition of initiatives from exploration into operational use

Planning & Reporting

·       Provide planning and coordination across capability and adoption workstreams

·       Track progress, risks, dependencies, and adoption outcomes for management reporting

·       Support prioritisation and resource alignment across initiatives

Requirements:

• At least 6–8 years of relevantexperience in programme management, transformation, data or digital roles.

• Strong ability to operate across technical and non‑technical contexts.

• Good understanding of enterprise Data and AI considerations, including governance and infrastructure.

• Strong planning, synthesis and stakeholder coordination skills.

• Comfortable operating across strategy and execution in a complex organisational environment.

Successful candidates will be offered a 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting

Our client, a leading global technology organization, is seeking an experienced Program Manager to drive operational excellence, process optimization, stakeholder management, and large-scale business transformation initiatives across regional and global operations.

This is a contract role ending on 12 Feb 2027.

Responsibilities:

• Develop, maintain, and continuously improve standard operating procedures (SOPs), process maps, workflow documentation, knowledge resources, training materials, and certification programs to ensure operational consistency and scalability.
• Lead and contribute to strategic projects that address large-scale operational challenges by partnering with cross-functional stakeholders on project scoping, execution, implementation, and change management activities.
• Analyze operational performance trends, identify inefficiencies, and implement process improvements that enhance productivity, resource utilization, automation adoption, cross-site collaboration, and overall operational effectiveness.
• Manage supplier and internal partner selection processes, onboarding activities, performance evaluations, and progress reviews to ensure successful delivery of project objectives and operational outcomes.
• Collaborate with internal stakeholders and service providers to simplify complex workflows, implement process enhancements, and develop workflow efficiency frameworks that proactively identify operational gaps and improvement opportunities.
• Drive exceptional customer and employee experiences across end-to-end programs, policies, and operational processes by ensuring efficient and scalable service delivery models.
• Drive the ideation, development, launch, and scaling of solutions that improve operational efficiency, customer satisfaction, cost optimization, capacity planning, and business performance at local, regional, and global levels.

Requirements

• 7+ years of experience managing operational processes, including SLA governance, queue and ticket management, customer support operations, and service delivery performance monitoring.
• Strong data analytical skills with the ability to collect, synthesize, interpret, and leverage data to support operational planning, decision-making, and continuous improvement initiatives.
• Strong understanding of business operations, industry practices, and domain-specific knowledge, with the ability to translate business requirements into scalable operational solutions.
• Experience identifying, implementing, and managing process improvements, automation opportunities, and operational efficiency initiatives using relevant tools and technologies.
• Strong stakeholder, client, and partner management skills, with the ability to build trusted relationships, influence decisions, manage expectations, and drive alignment across cross-functional teams.

Responsibilities

The role requires the applicant to design and conceptualise the integration of multiple physical security solutions to ensure solutions are cost effective, scalable and aligned to customers security needs.

• Collaborate Closely with the sales team to understand the clients requirements for physical security needs and requirements.

• Support and provide technical solutioning and support during the pre-sales process supporting the sales team during tenders for solutioning, costing and validation, including, product demonstrations, technical presentations, proof-of-concept activities, technical specifications, integration plans and compliance.

• Design and propose comprehensive integrated physical security solutions including but not limited to access control solutions, surveillance systems, ingress protection solutions.

• Collaborate closely with the project team to hand over the design concept, costing, etc for the next phase of project implementation.

• Work together with industry partners and vendors to ensure proposed solutions are robust in design and up-to date.

Requirements

Qualifications:

• Education: Bachelor’s degree in IT, Security, Engineering, or a related field.

• Experience: 5 years of experience in Integrated physical security pre-sales, system integration, or a related technical field.

• Relevant Skills:

  • Team Player with strong analytical and excellent problem-solving skills.

  • Ability to multi-task during peak season 

  • Strong presentation and communication skills

  • Strong understanding of Integrated physical security platforms and technologies

Licence no: 12C6060

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279