Responsibilities

• Oversees the end-to-end service, maintenance, and installation of physical security systems
• Managing a team of service engineers, driving project delivery, and serving as the primary client liaison for technical operations and customer satisfaction.
• Supervise a group of service engineers.
• Set performance targets, manage resource allocation, and support career development.
• Oversee security equipment installation, testing, commissioning, and system programming per required standards.
• Prepare service scopes and develop project plans.
• Act as the primary contact for client representatives on all service and maintenance matters.
• Manage customer expectations, escalations, and satisfaction.
• Identify opportunities to improve technical capabilities and operational procedures, ensuring all work complies with workplace safety standards.

Requirement

• Min Diploma in Electrical/Mechanical Engineering, Computer Science, or equivalent.
• Min 6 years of demonstrable success in a technical leadership role, ideally within the Security and CCTV sector.
• Hands-on experience in security system configuration, application programming, and integration with third-party systems is an advantage.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Oversees the end-to-end service, maintenance, and installation of physical security systems
• Managing a team of service engineers, driving project delivery, and serving as the primary client liaison for technical operations and customer satisfaction.
• Supervise a group of service engineers.
• Set performance targets, manage resource allocation, and support career development.
• Oversee security equipment installation, testing, commissioning, and system programming per required standards.
• Prepare service scopes and develop project plans.
• Act as the primary contact for client representatives on all service and maintenance matters.
• Manage customer expectations, escalations, and satisfaction.
• Identify opportunities to improve technical capabilities and operational procedures, ensuring all work complies with workplace safety standards.

Requirement

• Min Diploma in Electrical/Mechanical Engineering, Computer Science, or equivalent.
• Min 6 years of demonstrable success in a technical leadership role, ideally within the Security and CCTV sector.
• Hands-on experience in security system configuration, application programming, and integration with third-party systems is an advantage.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• Oversees the end-to-end service, maintenance, and installation of physical security systems
• Managing a team of service engineers, driving project delivery, and serving as the primary client liaison for technical operations and customer satisfaction.
• Supervise a group of service engineers.
• Set performance targets, manage resource allocation, and support career development.
• Oversee security equipment installation, testing, commissioning, and system programming per required standards.
• Prepare service scopes and develop project plans.
• Act as the primary contact for client representatives on all service and maintenance matters.
• Manage customer expectations, escalations, and satisfaction.
• Identify opportunities to improve technical capabilities and operational procedures, ensuring all work complies with workplace safety standards.

Requirement

• Min Diploma in Electrical/Mechanical Engineering, Computer Science, or equivalent.
• Min 6 years of demonstrable success in a technical leadership role, ideally within the Security and CCTV sector.
• Hands-on experience in security system configuration, application programming, and integration with third-party systems is an advantage.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• 5 Work Days Per Week
• Current Office Near to Kaki Bukit MRT
• Will Relocate to Tai Seng MRT in August 2026
• Medical & Dental Benefits Provided
• Entitled to Yearly Bonus & Performance Bonus

Responsibilities ( Lead & Head of Site Reliability Engineer | SRE Manager )

High Availability and Stability Maintenance of Application Systems:

• Includes daily monitoring, alert response, emergency handling, on-call duties, regular system health checks, and performance optimization.

Compliance and Secure Access Construction for Application Systems:

• Ensure operational design, processes, and data management comply with relevant privacy and data protection laws.
• Ensure compliance with full auditing and regulatory checks and provide auditing materials as required.

Change and Release Management:

• Best practices for application system changes, including change control, version management, and rollback strategies, while ensuring operational duties during release windows.

Automation and Infrastructure Optimization:

• Drive operational automation by designing and implementing automated tools and processes, ensuring resource allocation is optimized and supporting business scalability.

Other Operational Practices and Work Arrangements:

• Providefeedback and suggestions for business architecture design and continuously produce operational technical documentation.

Qualifications

1. Bachelor’s Degree or above; a degree in computer science or a related field is preferred.
2. At least 5 years of experience in cloud services products and application operations and minimum 1 year of managerial experience.
3. Familiar with cloud platform deployment and management (AWS, Azure, Google Cloud, etc.).
4. Experience with automation operations and container technologies (Docker, Kubernetes).
5. Familiarity with CI / CD processes and tools (e.g Jenkins, GitLab CI).

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.

Our Products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe.

Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Responsibilities

1. Lead and develop the Market Risk Management team

- Lead and manage a team of Market Risk Management Program Managers across APAC, providing strategic direction, coaching and performance management.

- Guide the team in identifying and qualifying market-level risks and translating insights into effective mitigation strategies.

- Foster a collaborative, inclusive and high-performing team culture while supporting professional growth and development.

2. Drive regional market risk strategy

- Develop and execute regional strategies to identify, assess and manage market-level risks in Singapore across TikTok platforms and features.

- Translate market insights into actionable recommendations that inform global Trust & Safety priorities and mitigation strategies.

- Provide leadership in managing high-risk scenarios such as regulatory developments, political events, and emerging safety threats.

3. Strengthen cross-functional collaboration

- Work closely with cross-functional partners including Content Policy, Product Management, Data Science, Operations, Public Policy, Communications and Legal to identify, assess and resolve safety-related gaps.

- Serve as the primary Trust & Safety point of contact for regional stakeholders on market risk issues.

- Ensure clear alignment between regional insights and global safety strategies.

4. Drive impact through programs and initiatives

- Lead cross-functional initiatives to address emerging risks and improve platform safety across products and features such as Video, Live, Comments and Accounts.

- Establish scalable processes and frameworks for risk qualification, prioritization and mitigation.

- Ensure risks are effectively tracked, communicated and driven toward resolution through relevant partner teams.

5. Inform global safety priorities

- Provide consolidated regional insights and risk assessments to help shape global Trust & Safety priorities and product strategies.

- Advocate for policy and product improvements that strengthen user safety and platform integrity across markets.

Qualifications

Minimum Qualifications

- Strong understanding of User Generated Content (UGC) platforms and the regional political, regulatory and cultural landscape across APAC.

- Extensive experience in Trust & Safety, risk management, program management, or related domains within the technology industry.

- Proven experience leading cross-functional initiatives and managing complex programs involving multiple stakeholders.

- Demonstrated people management experience, including building and developing high-performing teams.

- Strong analytical and problem-solving skills, with experience working with large datasets and translating insights into strategic recommendations.

- Ability to operate effectively in fast-paced environments and manage multiple priorities simultaneously.

- Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners.

Preferred Qualifications

- Deep expertise in the APAC region and familiarity with regional regulatory and safety challenges.

- Experience managing high-risk scenarios such as crisis response, election integrity efforts, or regulatory escalations.

- Strong data analysis capabilities, including experience with tools such as Excel and SQL.

- Experience leading global or regional Trust & Safety initiatives across multiple markets.

Job Responsibilities:

• Lead the technical delivery of IT infrastructure and system implementation projects, ensuring deliverables are completed within scope, schedule, budget, and quality requirements

• Act as the primary technical lead for system deployment, integration, testing, commissioning, and operational handover activities

• Work closely with Project Managers, customers, vendors, and internal stakeholders to define technical requirements, implementation plans, and project milestones

• Design, configure, implement, and troubleshoot enterprise IT infrastructure, including Windows and Linux servers, virtualization platforms, databases, and network devices

• Perform system installation, configuration, debugging, root cause analysis, and issue resolution during project execution and site deployments

• Manage and administer SQL databases using SQL Server Management Studio, including database setup, backup, restoration, performance tuning, and query optimization

• Design, configure, and support network infrastructure, including switches, VLANs, IP addressing, routing, and connectivity troubleshooting

• Lead technical reviews, system integration activities, Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and user acceptance activities

• Support cybersecurity implementation by conducting vulnerability assessments, hardening activities, security compliance checks, and mitigation planning

• Provide technical expertise for access control and security systems, including CCTV, card access systems, key management systems, gantries, and integrated security platforms

• Develop and maintain technical documentation, system architecture diagrams, implementation procedures, test reports, and operational manuals

• Manage subcontractors and vendors to ensure technical deliverables, installation quality, and project timelines are achieved

• Mentor and provide technical guidance to engineers and site teams throughout project implementation

• Conduct customer presentations, technical workshops, user training, and knowledge transfer sessions to ensure operational readiness

• Drive continuous improvement initiatives, technical best practices, and system reliability enhancements across projects

Job Requirements:

• Degree or Diploma in Computer Science, Computer Engineering, Information Technology, Information Systems, IT Security, or a related discipline

• Minimum 7 years of hands-on experience in IT infrastructure, systems integration, system deployment, or project implementation environments

• Proven experience leading technical delivery of enterprise IT projects involving infrastructure, networking, databases, and system integration

• Strong knowledge of Microsoft Windows Server, Linux operating systems, Active Directory, virtualization technologies, and enterprise IT infrastructure

• Strong experience in SQL database administration, SQL Server Management Studio, database design, and query troubleshooting

• Good understanding of networking concepts, including TCP/IP, VLANs, routing, switching, firewalls, and network troubleshooting

• Experience with cybersecurity concepts, vulnerability assessments, security hardening, and compliance requirements

• Familiarity with access control and security systems such as CCTV, card readers, biometric systems, key management systems, and integrated security platforms is highly advantageous

• Basic understanding of software development lifecycle (SDLC), system integration methodologies, APIs, and application deployment

• Strong problem-solving, troubleshooting, stakeholder management, and project coordination skills

• Able to lead technical teams, manage multiple project activities, and work independently in a fast-paced environment

• Professional certifications such as Microsoft, VMware, Cisco, ITIL, PMP, PRINCE2, or cybersecurity certifications will be an added advantage

If you are interested, please submit your application here. We appreciate your application and will notify you if you are shortlisted for the role. 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R22107764 | EA Personnel Name: Sharmila Damodharan

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together. 

We’re all in, are you?

Join EY and shape your future with confidence.

The opportunity

EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors.

We implement information-driven strategies, data platforms and advanced data analytics solution systems that help grow, optimize and protect client organizations. We go beyond strategy and provide end to end design, build and implementation of real-life data environments and have some of the best architects, project managers, business analysts, data scientists, big data engineers, developers and consultants in the region.

We are seeking an AI Practice Delivery Lead (Senior Manager) to spearhead our advanced AI engineering practice in a consulting and professional services context. This role is a senior leadership position with end-to-end accountability for client success and practice growth. You will oversee multi-project delivery, shape solution architectures, and ensure technical excellence while also driving sales, go-to-market (GTM) strategy, and P&L management for the AI practice. As a thought leader at the forefront of AI (LLMs, generative AI, knowledge systems, etc.), you will engage C-level client stakeholders across APAC and globally, design transformative AI strategies, and lead teams to implement state-of-the-art AI solutions (LLM-based platforms, intelligent automation, knowledge-driven systems) across industries. This position combines strategic leadership with deep technical credibility to scale AI-driven innovation for our clients and our firm. 

Your key responsibilities

• Practice & Delivery Leadership: Oversee the end-to-end delivery of multiple concurrent AI engagements, ensuring projects meet or exceed client expectations in impact, timeline, and quality. Act as Solution Architect and final technical authority, guiding design of complex AI systems (enterprise LLM applications, CV/NLP/analytics solutions, etc.) and ensuring robust, scalable architectures. Establish and enforce best practices, delivery methodologies, and governance standards across the AI engineering practice. Support the production of scalable and optimised AI or machine learning (ML) models. Focus on building algorithms for the extraction, transformation and loading of large volumes of real-time, unstructured data to deploy AI or ML solutions from theoretical data science models. Run experiments to test the performance of deployed models and identifies and resolves bugs that arise in the process.

• Sales & Business Development: Drive go-to-market and sales efforts for AI engineering services. Partner with account teams to identify and pursue new business opportunities, shape value propositions, and lead client proposals and pitches. Own the development of compelling use-cases, demos, and prototypes that showcase our AI capabilities (e.g., generative AI assistants, vector database-driven search solutions, industry-specific AI accelerators). Take accountability for achieving sales targets and expanding the project pipeline.

• P&L and Practice Management: Serve as the P&L owner for the AI engineering practice or portfolio. Develop business plans and pricing strategies for engagements, managing resource allocation, utilization, and profitability. Monitor financial performance and implement measures to improve margins and delivery efficiency (e.g., optimizing reuse of assets, balancing onshore/offshore mix, efficient GPU resource management to control cloud costs).

• Client Advisory & Relationship Management: Act as a trusted advisor to senior client executives, helping shape their AI strategy and roadmap. Conduct strategic workshops and assessments to identify high-impact AI opportunities. Ensure strong client relationships and satisfaction by regularly engaging sponsors, providing thought leadership, and swiftly addressing any delivery issues or scope changes. Liaise between clients and technical teams to keep solutions aligned with business goals and industry regulations.

• Technical Innovation & Enablement: Stay at the cutting-edge of AI advancements (e.g., new LLM releases, open-source AI frameworks, emerging tools for knowledge graph construction, etc.) and infuse these into our offerings. Guide teams in implementing specialized techniques like model fine-tuning, reinforcement learning, RAG and semantic search architectures, or ontologies where relevant to client problems. Champion responsible AI and ensure solutions meet security, compliance, and ethical standards. Promote innovation by incubating new accelerators, reusable components, and partnerships with technology vendors and AI research communities.

• Team Development & Cross-functional Leadership: Build and grow a high-performing AI engineering team. Mentor managers and senior engineers, fostering a culture of continuous learning and excellence. Recruit top talent and upskill existing team members in advanced AI technologies (e.g., LLMOps, GPU optimization, vector databases). Collaborate closely with other practice leaders (Data, Cloud, Industry SMEs) to deliver integrated solutions. Contribute to internal knowledge sharing, case studies, and thought leadership publications to elevate the firm’s reputation in AI. Work in a team setting and apply knowledge in statistics, scripting and programming languages required by the firm.

To qualify for the role, you must have

• Bachelor’s or master’s degree in computer science, Data Science, Engineering, or similar. MBA or other relevant postgraduate degree is advantageous, especially to underscore business management capabilities.
• Relevant certifications (cloud architecture, data science, project management) or evidence of ongoing professional development in advanced AI domains will strengthen candidacy 
• 12+ years of experience in advanced analytics, AI engineering, or related technology fields, with at least 3–5 years in a consulting leadership role. 
• Proven track record of leading large-scale AI solution implementations for enterprise clients and managing multi-million-dollar programs or portfolios.
• Demonstrated success in meeting or exceeding business targets (delivery KPIs and sales goals). 
• Strong business development skills and commercial acumen.
• Proven ability to sell and scope AI engagements, craft proposals, and close deals in a consulting or professional services environment.
• Experienced in shaping statements of work, pricing models, and ensuring profitable delivery.
• Comfortable engaging with procurement and negotiating contracts. 
• Extensive knowledge of AI/ML systems design and modern architectures.
• Hands-on familiarity with large language models and genAI (open-source and commercial), as well as classical ML techniques.
• Understanding of AI infrastructure (cloud AI/ML services on Azure, AWS, GCP; NVIDIA GPU stack; distributed computing frameworks) and considerations for performance, reliability, and cost.
• Ability to guide technical teams on topics like model fine-tuning, MLOps, data engineering, and integration of AI solutions into existing enterprise systems. 
• Broad exposure to applying AI in multiple industries (e.g., finance, healthcare, consumer products, government).
• Able to quickly grasp domain-specific challenges and tailor solutions accordingly.
• Up-to-date knowledge on industry trends and regulatory environments in the APAC region (e.g., data privacy laws, AI governance) to steer compliant and context-aware implementations. 
• Exceptional stakeholder management and communication abilities.
• Experience and comfortable in advising C-suite and senior executives, translating complex technical concepts into strategic business insights.
• Strong presentation and storytelling skills for both technical and executive audiences.
• Experience in thought leadership (presentations, whitepapers) is a plus. 

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

• Program Management & Performance Oversight: Own and manage the KYB program across multiple regions, ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.

• Standardization and Scalability: Drive standardization of processes across all Markets ensuring  a lean and efficient set-up across Pandora markets 

• Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards

• Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process, ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays.

• Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives, including the rollout of KYB processes in new markets, implementation of regulatory changes, and remediation actions for identified compliance gaps.

• Cross-Functional Collaboration: Partner closely with internal teams (e.g., compliance, legal, product, and COE and BPO operational teams) to ensure the successful execution of KYB initiatives, and maintain communication with stakeholders across multiple regions.

• Continuous Improvement: Identify opportunities for process optimization, including automation and scalability, to enhance efficiency while maintaining compliance and improving overall operational effectiveness.

About the Role

We are seeking a strategic and commercially driven marketing leader to shape and accelerate our growth across ASEAN. As Head of Marketing & Herbicide Lead, you will drive regional marketing excellence while leading the performance and expansion of our herbicides portfolio. This is a high-impact leadership role where you will own portfolio strategy, lead innovation launches, and strengthen our competitive position across diverse ASEAN markets.

ASEAN Marketing Leadership

·        Define and execute regional marketing strategy aligned to business goals

·        Drive integrated campaigns to grow brand leadership and market share

·        Ensure strong, consistent brand positioning across ASEAN

·        Build scalable frameworks for product launches and demand generation

·        Partner with global teams to localize strategies for regional success

·        Manage budgets, agencies, and performance to maximize ROI

Herbicides Portfolio Leadership

·        Own portfolio strategy including pricing, positioning, segmentation, and lifecycle management

·        Lead commercialization and launch of new innovations

·        Deliver revenue, profitability, and market share growth

·        Identify expansion opportunities across crops, segments, and markets

·        Develop data-driven go-to-market strategies tailored to local needs

·        Partner with country teams to drive execution excellence

Strategic Launch Excellence

·        Establish best-in-class launch capabilities across ASEAN

·        Translate technical product strengths into compelling market value

·        Drive demand through field programs, channel engagement, and digital activation

·        Monitor competitive, regulatory, and market developments

Cross-Functional Leadership

·        Act as a bridge across commercial, technical, regulatory, and supply teams

·        Influence stakeholders across global, regional, and country organizations

·        Coach and elevate marketing capabilities across ASEAN teams

·        Foster collaboration and knowledge sharing

What Success Looks Like

·        Strong adoption of new product innovations

·        Growth in revenue, market share, and profitability

·        Consistent, high-impact marketing execution across ASEAN

·        Measurable return on marketing investments

What You Bring

·        Bachelor’s degree in Agriculture, Agronomy, Business, Marketing or related field (MBA preferred)

·        15+ years’ experience inagrochemicals, crop protection or agriculture

·        Strong expertise in herbicides and portfolio marketing

·        Proven success in product launches and commercialization

·        Regional experience, preferably within ASEAN

·        Leadership experience in marketing or commercial roles

Key Capabilities

·        Strategic thinking with strong commercial acumen

·        Expertise in product marketing, branding, and go-to-market strategies

·        Strong stakeholder management and influencing skills

·        Data-driven decision-making mindset

·        Ability to thrive in a fast-paced, multicultural environment

Job Summary:

The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Lead Technical Manager (Security Systems)

Lead and manage the delivery of security system service, maintenance, and technical operations by overseeing a team of Technical Officers responsible for CCTV, Access Control Systems (ACS), Intrusion Detection Systems (IDS), and related security technologies. This role is ideal for experienced engineering leaders who enjoy managing technical teams, driving customer satisfaction, and ensuring operational excellence across service and maintenance projects.

About the Company

The organization is a well-established provider of integrated security and electronic protection solutions, delivering installation, maintenance, monitoring, and technical support services across commercial, industrial, and critical infrastructure sectors. With a strong commitment to service quality and customer satisfaction, the company supports clients with reliable and scalable security solutions.

About the Role

The Singapore team is seeking a Lead Technical Manager to oversee service operations, maintenance delivery, and technical team performance for electronic security systems. You will be responsible for managing service workflows, client relationships, resource planning, team leadership, and ensuring all maintenance commitments are delivered efficiently and professionally.

This role is well-suited for someone who enjoys leading technical teams, managing customer expectations, driving operational improvements, and supporting the long-term success of security system deployments.

What's in it for You

- Lead a team of technical professionals supporting security system operations

- Manage client relationships and service delivery for key accounts

- Gain exposure to large-scale integrated security and building technology environments

- Drive operational improvements and service excellence initiatives

- Develop leadership and strategic planning capabilities

- Play a key role in customer satisfaction and business growth

- Work closely with management on team development and operational strategy

What You'll Be Doing

- Lead and oversee the entire service and maintenance workflow for security systems including CCTV, ACS, IDS, and related technologies

- Manage and supervise a team of Technical Officers to ensure efficient service delivery and performance

- Act as the primary point of contact for clients on all service and maintenance-related matters

- Develop service plans, allocate resources, define skill requirements, and monitor project milestones

- Coordinate day-to-day client interactions and manage customer expectations effectively

- Ensure maintenance commitments are delivered on time and in accordance with contractual requirements

- Handle customer concerns, escalations, and complaints professionally

- Identify opportunities to improve operational processes, methodologies, and technical capabilities

- Maintain and enhance documentation of infrastructure components, service procedures, and operational processes

- Build and strengthen relationships with existing and prospective customers

- Provide technical leadership, guidance, and support to team members

- Establish performance targets, implement operational guidelines, and support team development initiatives

- Participate in performance reviews, training programs, and career development planning

- Collaborate with internal stakeholders to drive service excellence and customer satisfaction

Security Systems & Service Operations (Preferred)

- Experience managing service and maintenance operations for CCTV, Access Control, Intrusion Detection, or integrated security systems

- Strong understanding of security system operations, troubleshooting, and technical support processes

- Experience managing customer-facing service teams and handling escalations

- Familiarity with service planning, resource allocation, and operational performance tracking

- Exposure to integrated building technologies and security infrastructure

What We're Looking For

- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or related discipline

- Minimum 6 years of relevant experience with a proven track record of technical and operational leadership

- Strong leadership, team management, and organizational capabilities

- Excellent communication, coordination, and stakeholder management skills

- Ability to manage multiple projects, priorities, and client requirements simultaneously

- Strong problem-solving mindset with a proactive and customer-focused approach

- Ability to work effectively across technical and non-technical functions

- Team-oriented individual with strong initiative and ownership

Preferred (Added Advantage)

- Experience within the security systems, CCTV, access control, or electronic security industry

- Exposure to service management, maintenance contracts, and customer support operations

- Knowledge of integrated security technologies and system lifecycle management

- Experience driving process improvements and team development initiatives

- Strong client relationship management and business development exposure

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport 750 (car) or 400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |