Total 661 process improvement manager job vacancies in Information Technology category in The Philippines

about the company

Join a premier global electronics and industrial solutions leader that manages a extensive regional portfolio across the Asia-Pacific market. The organization is currently spearheading a large-scale digital evolution focused on process excellence and enterprise-wide system standardization.

About the Job

• Strategic Alignment: You will act as a primary regional lead to align business objectives with enterprise system capabilities across various sales entities in the APAC region.

• Process Optimization: Drive regional initiatives to standardize workflows and identify efficiency gains within sales and related commercial functions.

• Executive Advisory: Develop and present high-impact business cases and solution recommendations to senior leadership, outlining value, risks, and ROI

• Data Governance: Spearhead the regional Master Data governance framework to ensure data consistency, quality, and regulatory compliance.

• Transformation Leadership: Partner with cross-functional IT and business teams to lead change management and complex transformation projects.

• Project Oversight: Collaborate with project management offices to plan and execute the full lifecycle of regional business initiatives.

Skills and Requirements

• Managerial Experience: Minimum of 8 years in team leadership roles, ideally within a multi-country or regional corporate environment.

• SAP Functional Expertise: Deep knowledge of SAP Sales & Distribution (SD) and end-to-end Order-to-Cash (O2C) processes is essential.

• Cross-Module Integration: Strong understanding of how SAP SD integrates with Materials Management (MM) and Finance (FI) from a business governance perspective.

• Implementation Background: Proven track record in leading SAP-driven business transformations, including involvement in multiple full-cycle implementations.

• Advanced Communication: High proficiency in English with "executive-level" storytelling skills and advanced PowerPoint capabilities for senior management engagement.

• Educational Background & Mobility: A Bachelor’s Degree in Business or IT is required, along with a willingness to travel approximately 30% within the region
  

  To apply online please use the 'apply' function, alternatively you may contact Evangeline.(EA: 94C3609/ R24124002)

Our vision is to transform how the world uses information to enrich life for all. 

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 

Position Overview 

The Member of Technical Staff (MTS) in Process Development for Advanced Thin Film plays a critical role in advancing thin film process development for NAND memory technology. This position is responsible for performing experiments, conducting material characterization, and providing support for process integration and fixing. As a key contributor, the MTS collaborates with senior engineers and Multi-functional teams to promote manufacturability, continuous improvement, and ongoing technology advancement within the organization. 

Key Responsibilities 

• Lead project-level initiatives focused on the development of structural and electrical film processes, especially dielectric (including Low and High K) and Carbon based films. 

• Carry out complex experiments and support process integration under the guidance of senior staff members. 

• Use technical expertise to achieve measurable results that benefit the department or site. 

• Collaborate with various functions to facilitate technology transfer and assist in process ramp-up activities. 

• Maintain accurate and thorough records of experiments and processes, and prepare comprehensive technical reports. 

• Mentor staff members early in their careers and provide leadership that aligns with TLP entry expectations. 

• Support initiatives aimed at continuous improvement and optimization of existing processes. 

• Participate in multi-functional problem-solving teams to address process challenges and drive innovation. 

• Contribute to the development and documentation of guidelines, standard operating procedures, and knowledge management systems. 

• Know the latest with emerging technologies, industry trends, and advancements in thin film processing and characterization. 

Technical Qualifications 

• Demonstrated expertise in thin film deposition techniques, such as Atomic Layer Deposition (ALD) and Chemical Vapor Deposition (plasma and thermal), including recipe setup, process tuning, and fixing. 

• Proficiency in using metrology tools—including ellipsometry, X-ray reflectivity (XRR), Scanning Electron Microscopy (SEM), and Transmission Electron Microscopy (TEM)—for material characterization and process monitoring. 

• Solid understanding of process integration, defect analysis, and methods for yield improvement. 

• Familiarity with electrical evaluation methods and Fab metrology tools, such as CD-SEM, thickness measurement instruments, and particle counters. 

• Competence in process optimization, documentation, and data analysis, including statistical process control (SPC), design of experiments (DOE), and root cause analysis. 

• Experience with fixing process issues, implementing corrective actions, and supporting technology transfer from R&D to manufacturing. 

• Ability to communicate technical findings effectively, both verbally and in writing, to diverse audiences. 

• Experience with knowledge management systems, SOP development, and compliance with safety and quality standards. 

Requirements :

• PhD or equivalent degree in Materials Science, Chemical Engineering, Physics, Chemistry, Electrical Engineering, or a closely related field. 

• 10 to 15 years of experience in Thin Film research and development for NAND process specifically Diffusion and CVD Films. 

• Demonstrated experience in multi-functional collaboration and project-level leadership. 

• Strong record of technical contributions, publications, or patents in relevant domains (preferred). 

As a Senior Engineer in Process Development for Cell Film, you are an early‑career technical contributor responsible for executing process development activities for cell film modules supporting advanced NAND memory technologies. This role focuses on building strong fundamentals in thin film processes, disciplined experimental execution, and understanding process‑device interactions under guidance from senior engineers.

Key Responsibilities

Process Execution & Learning

• Execute established thin film processes (ALD/CVD) according to defined procedures and development plans.

• Run experiments, collect data, and maintain accurate documentation of results.

• Learn process fundamentals, key knobs, and sensitivities for assigned film steps or unit processes.

Data Analysis & Reporting

• Perform basic data analysis and summarize results in clear, structured formats.

• Identify obvious trends, anomalies, and repeatability issues in experimental data.

• Present findings in team forums with guidance from senior engineers.

Tool & Process Support

• Support day‑to‑day process development activities on cell film equipment.

• Learning tool operation principles, recipe structure, and basic hardware functionality.

• Assist in tool qualifications, process checks, and routine troubleshooting efforts.

Process Integration Exposure

• Develop basic understanding of how cell film processes impact downstream integration and device behavior.

• Support failure analysis and learning activities related to yield or reliability issues.

• Follow established handoff and documentation practices.

Collaboration & Professional Development

• Collaborate closely with senior engineers, equipment engineers, and integration teams.

• Seek feedback and coaching to accelerate technical learning.

• Demonstrate strong ownership of assigned tasks and timelines.

Expected Growth & Capability Development

• Build foundational knowledge in thin film materials, chemistry, and process physics.

• Progress toward independent execution of experiments with minimal supervision.

• Learn to connect process conditions to material, structural, and early electrical trends.

Required Expertise

• Fundamental understanding of thin film deposition techniques (ALD, CVD).

• Basic knowledge of materials science, chemical reactions, and vacuum systems.

• Familiarity with experimental methods and data interpretation.

• Willingness to learn semiconductor process tools and fab metrology.

Minimum Qualifications

• PhD, or Master’s degree with ≥3 years, or Bachelor’s degree with ≥5 years of relevant experience in Electrical Engineering, Materials Science, Chemistry, Chemical Engineering, Physics, or a related field.

Job Title: Program Manager

Job Summary: We are looking for a highly organized and experienced Program Manager to lead our efforts in collating and managing immigration programs across the world. This role involves coordinating with various vendors and partners to ensure seamless program execution and conducting training initiatives. The ideal candidate should have a strong background in project and vendor management, excellent communication skills, and the ability to work collaboratively across departments and with international partners.

Key Responsibilities:

1. Immigration Program Management: Collaborate with internal stakeholders to identify and gather information on existing immigration programs and initiatives across different regions.
   Create a comprehensive inventory of all immigration programs, including program details, key contacts, timelines, and objectives.
   
2. Vendor Coordination: Identify and engage with external vendors, partners, and service providers involved in immigration programs worldwide.
   Establish and maintain strong relationships with vendors, ensuring clear communication and alignment with program objectives.
   
3. Program Alignment: Ensure that all immigration programs are aligned with the company's strategic goals and objectives.
   Identify opportunities for program optimization, cost reduction, and process improvement.
   
4. Training Coordination: Develop and execute training plans for internal teams and external partners involved in immigration programs.
   Coordinate training sessions, workshops, and resources to enhance program effectiveness.
   
5. Program Evaluation: Implement performance metrics and key performance indicators (KPIs) to assess the success and impact of immigration programs.
   Regularly evaluate program outcomes and make recommendations for improvements.
   
6. Compliance and Reporting: Monitor program compliance with relevant regulations and industry standards.
   Prepare and deliver regular reports on program status, performance, and budget to stakeholders.
   
7. Risk Management: Identify potential risks associated with immigration programs and develop mitigation strategies.
   Ensure that programs are executed in compliance with legal and regulatory requirements.
   
8. Budget Management: Collaborate with finance and procurement teams to manage budgets related to immigration programs.
   Track program expenses and ensure cost-effectiveness.
   

Qualifications:

• Bachelor's degree in business, project management, or a related field. Advanced degree or certification in program management is a plus.
• Proven experience in program management, project management, or a similar role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, including the ability to work with international partners and vendors.
• Proficiency in project management software and tools.
• Ability to analyze data, draw insights, and make data-driven decisions.
• Knowledge of immigration programs and regulations is advantageous but not required.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strong leadership and problem-solving abilities.

We are seeking a dynamic and experienced Project Manager to join our team in the manufacturing industry. The successful candidate will report directly to the Sales Director and will be responsible for leading and managing projects from conception through to completion.

Key Responsibilities

• Project Planning and Execution:Develop comprehensive project plans, including timelines, resources, and budgets. Ensure projects are delivered on time, within scope, and within budget.
• Team Leadership: Lead and motivate cross-functional teams, including engineers, technicians, and other stakeholders. Foster a collaborative and high-performance work environment.
• Stakeholder Management: Serve as the primary point of contact for all project-related communications. Manage relationships with internal and external stakeholders, including clients, suppliers, and regulatory bodies.
• Risk Management: Identify potential project risks and develop mitigation strategies. Monitor project progress and make adjustments as necessary to address issues and ensure successful outcomes.
• Quality Assurance: Ensure that all project deliverables meet the highest quality standards. Develop and implement quality control measures and procedures.
• Budget Management: Monitor project budgets and expenditures. Provide regular financial reports to the Sales Director and other senior management.
• Reporting and Documentation: Maintain accurate and up-to-date project documentation. Provide regular status reports to the Sales Director and other key stakeholders.

Position Requirements

• Diploma/ Degree in any field.
• A minimum of 5 years of project management experience in the manufacturing industry.Deep knowledge and network in semiconductor, life sciences or medical market
• Demonstrated ability to lead and manage cross-functional teams. Strong decision-making and problem-solving skills.
• Strong organizational and time management skills. Ability to manage multiple projects simultaneously and meet deadlines.
• An excellent collaborator who influences and creates executive interest for a company’s solutions and offerings to drive local and regional growth
• Self-driven and result oriented with excellent presentation, communication, planning and interpersonal skills
• Excellent verbal and written communication skills. Ability to effectively communicate with diverse stakeholders.

Our vision is to transform how the world uses information to enrich life for all. 

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 

Position Summary 

The Distinguished Member of Technical Staff (DMTS) in Process Development for Advanced Thin Film serves as a recognized expert both within and outside of Micron. This position is pivotal in shaping the technical vision for NAND structural and electrical film processes, with influence that spans top-level organizational boundaries. The DMTS leads programs that impact the entire engineering group, drives breakthrough innovations, and plays a key role in influencing industry-wide and cross-disciplinary teams. Additionally, the DMTS mentors senior technical leaders and guides critical roadmap decisions that set Micron’s products apart in the marketplace. 

Main Responsibilities 

• Shape the technical vision for structural and electric film processes, ensuring significant impact across top-level organizational boundaries. 

• Lead programs that span the entire engineering group, advancing innovative breakthroughs in process development. 

• Influence industry and cross-disciplinary teams through active external collaborations and strong technical leadership. 

• Mentor senior technical leaders and chip in to roadmap decisions that fundamentally differentiate Micron’s products. 

• Address and solve the most challenging technical problems, guiding teams in comprehensive root cause analysis and resolution. 

• Represent Micron at industry consortia, technical conferences, and through participation in collaborative research initiatives. 

• Develop and advocate for strategies focused on cost savings, process efficiency, and large-scale yield enhancement. 

• Own and update the structural and electric film process technology roadmap, aligning with business objectives and competitive benchmarks. 

• Initiate and lead strategic collaborations with external partners, universities, and research institutes. 

• Prepare and deliver high-impact technical presentations, white papers, and patent filings. 

• Assess technical risks and make informed decisions on process development priorities and technology investments. 

Technical Expertise 

• Mastery of ALD/CVD (plasma and thermal) processes: Pioneering new deposition methods, materials, and integration strategies for innovative NAND scaling. 

• Deep expertise in reliability modeling, process-device correlation frameworks, and advanced failure analysis across multiple technology generations. 

• Advanced electrical evaluation: leakage, breakdown, capacitance, impedance; metrology techniques including atom probe tomography, in-line defect mapping, and Statistical Process Control (SPC). 

• Authority in breakthrough innovation, cross-disciplinary leadership, and external technology benchmarking; influential in shaping industry standards. 

• Guides strategic technology decisions, mentors senior technical leaders, and directs the long-term progression of structural and electric film process development (dielectric, including lowK and highK, and carbon-based films). 

• Expert in advanced characterization: SIMS, XPS, TEM, EELS, APT, ML-assisted image analysis for HAR structures and defect mapping. 

• Leads the conception, development, and implementation of disruptive chemistries, materials, and hardware solutions for next-generation NAND. 

Required Qualifications 

PhD or equivalent in Materials Science, Chemical Engineering, Physics, Chemistry, Electrical Engineering, or a related field. 

Over 20 years of experience in Thin Film research and development for NAND process specifically Diffusion, CVD, dielectric and carbon-based Films. 

Industry recognition: patents, publications, invited talks, and leadership roles in technical committees or consortia. 

Our vision is to transform how the world uses information to enrich life for all. 

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 

Position Overview 

Acts as a technical authority in 3D NAND Advanced thin film development, setting strategic direction and leading multi-functional initiatives. Drives department-wide impact by architecting solutions, accelerating innovation adoption, and influencing technical standards. Engages in global projects and mentors engineers to elevate technical excellence. 

Key Responsibilities 

• Define technical strategy and lead multi-functional projects in structural and electric film development. 

• Architect solutions and promote innovative technologies across teams. 

• Influence technical standards and drive process improvements. 

• Lead advanced process development, fixing, and integration. 

• Mentor engineers and foster technical growth. 

• Participate in global collaborations aligned with Micron’s engineering expectations. 

• Integrate unit processes into full module packages and validate within and cross-module interactions, device/process linkages via wafer-level electricals. 

• Drive complex problem solving across process/structure/hardware/device interactions—root cause analysis, FMEA, SPC, and corrective actions that recover window with no yield trade-off. 

• Utilize advanced characterization (SIMS, XPS, TEM, EDX/EELS, electrical stress testing, TDS) to correlate process parameters to device performance; derive correlation models that predict reliability and scaling behavior. 

• Lead multi-functional teams and vendor engagements to push hardware/process capability, set achievements, and secure resources. 

• Mentor engineers via structured training, case studies, and hands-on development; contribute to Micron’s mentoring programs and help build SME pipelines for Advanced Thin Films. 

• Publish internal papers, BKMs, and present to senior leadership; uphold Micron’s TLP tenets: Innovate, Focus, Impact, Influence, Lead, Mentor. 

Technical Expertise: 

• Advanced proficiency in thin film processing (Plasma Enhanced CVD, Thermal CVD, ALD). 

• Hands-on experience with structural and electric film hardware and equipment optimization (dielectric and carbon based films). 

• Hardware optimization: Precursor delivery & temperature control, chamber matching/segregation, batch vs single wafer trade-offs, metrology hooks. 

• Strong understanding of process-mechanical-device interactions, reliability modeling, and 3D NAND scaling. 

• Skilled in advanced characterization techniques (SIMS, XPS, TEM, electrical stress testing) and correlating process parameters to structural and device performance. 

• Proven ability to lead technical problem-solving and support engineers developing their skills. 

Requirements :

PhD or equivalent in Materials Science, Chemical Engineering, Physics, Chemistry, Electrical Engineering, or related field. 

15 to 20 years of experience in Thin Film research and development for NAND process specifically plasma and thermal CVD for dielectric (including highK and lowK) and carbon-based depositions. 

Demonstrated leadership in multi-functional development and vendor collaboration. 

Proven track record in architecting solutions, process-device correlation, and mentoring engineers—aligned to Micron’s SMTS leadership expectations. 

Project Management

• Lead end-to-end technical project delivery: scoping, planning, execution, commissioning, and handover
• Manage project timelines, budgets, deliverables, and stakeholder alignment across internal teams and external vendors
• Prepare and maintain project documentation, technical reports, risk registers, and progress updates
• Conduct risk assessments and propose mitigation plans to ensure execution within scope, schedule, and budget
• Support CAPEX planning and business case development with detailed engineering input
• Coordinate multi-site and cross-functional projects, including engaging global factory teams for alignment and knowledge transfer

Technical Engineering & Operations

• Lead troubleshooting of packing line issues — mechanical, electrical, and process-related — during both startup and steady-state operations
• Identify root causes of recurring issues and implement corrective and preventive actions
• Manage and execute preventive maintenance schedules to ensure equipment reliability and uptime
• Liaise with equipment suppliers for technical support, spare parts management, and warranty resolution
• Ensure compliance with GMP, food safety, and hygiene standards across all technical activities
• Act as a shared global technical resource: provide remote or on-site engineering support to other factories within the group as required

Automation & Continuous Improvement

• Drive automation initiatives to improve line efficiency, reduce downtime, and enhance process reliability
• Implement and optimise machine automation including sensors, controls, and PLC logic adjustments at a troubleshooting level
• Evaluate opportunities for automation in material handling, inline inspection, and end-of-line operations
• Work with automation partners and vendors on integration, testing, and commissioning of new systems
• Support development of digital monitoring tools such as OEE dashboards and machine data collection platforms
• Provide structured training to operators and technicians on new equipment and automation systems

Equipment Scope — Required Hands-On Exposure

• Jar filling, capping, and induction sealing lines
• Vertical / horizontal form-fill-seal (VFFS / HFFS) machines for sticks and sachets
• Premade pouch (doypack) filling and sealing systems
• In-line inspection systems: checkweigher, metal detector, X-ray
• Coding, labelling, and end-of-line automation systems

Project Management

• Lead end-to-end technical project delivery: scoping, planning, execution, commissioning, and handover
• Manage project timelines, budgets, deliverables, and stakeholder alignment across internal teams and external vendors
• Prepare and maintain project documentation, technical reports, risk registers, and progress updates
• Conduct risk assessments and propose mitigation plans to ensure execution within scope, schedule, and budget
• Support CAPEX planning and business case development with detailed engineering input
• Coordinate multi-site and cross-functional projects, including engaging global factory teams for alignment and knowledge transfer

Technical Engineering & Operations

• Lead troubleshooting of packing line issues — mechanical, electrical, and process-related — during both startup and steady-state operations
• Identify root causes of recurring issues and implement corrective and preventive actions
• Manage and execute preventive maintenance schedules to ensure equipment reliability and uptime
• Liaise with equipment suppliers for technical support, spare parts management, and warranty resolution
• Ensure compliance with GMP, food safety, and hygiene standards across all technical activities
• Act as a shared global technical resource: provide remote or on-site engineering support to other factories within the group as required

Automation & Continuous Improvement

• Drive automation initiatives to improve line efficiency, reduce downtime, and enhance process reliability
• Implement and optimise machine automation including sensors, controls, and PLC logic adjustments at a troubleshooting level
• Evaluate opportunities for automation in material handling, inline inspection, and end-of-line operations
• Work with automation partners and vendors on integration, testing, and commissioning of new systems
• Support development of digital monitoring tools such as OEE dashboards and machine data collection platforms
• Provide structured training to operators and technicians on new equipment and automation systems

Equipment Scope — Required Hands-On Exposure

• Jar filling, capping, and induction sealing lines
• Vertical / horizontal form-fill-seal (VFFS / HFFS) machines for sticks and sachets
• Premade pouch (doypack) filling and sealing systems
• In-line inspection systems: checkweigher, metal detector, X-ray
• Coding, labelling, and end-of-line automation systems

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for a seasoned Technology Delivery Lead / Project Manager to own and drive end-to-end delivery of Real-Time Payments initiatives across APAC and global portfolios for our client, a leading global investment bank. This role requires a strong leader with deep expertise in managing APAC programs, regional regulatory landscapes and complex, multi-country deliveries.

The ideal candidate will bring strong program governance, hands-on project planning capabilities, and the ability to oversee all stages ( including but not limited to requirements, design, build etc) to ensure successful, compliant, and high-quality delivery.

Key Responsibilities

• Own end-to-end delivery of Real-Time Payments programs, including instant payments, ISO 20022 transformations, and cross-border payment initiatives
• Lead and manage APAC-focused programs, ensuring alignment with country-specific regulatory and compliance requirements
• Develop and maintain detailed project plans, including scope, timelines, milestones, dependencies, and resource allocation
• Drive program governance, execution, and risk management across multiple concurrent projects
• Oversee end-to-end testing lifecycle (SIT, UAT, regression), ensuring quality and readiness for production releases
• Collaborate with Product, Architecture, Engineering, and Testing teams to deliver scalable, resilient payment solutions
• Act as the primary escalation point for delivery risks, issues, and cross-team dependencies
• Manage vendor and third-party engagements to ensure timely and quality delivery
• Ensure adherence to regional regulatory, compliance, and security requirements across APAC markets
• Track and manage KPIs, budgets, timelines, and resource planning
• Champion Agile/Hybrid delivery models, driving continuous improvement and delivery excellence

Required Skills & Experience

• At least 8-10 years of experience in technology delivery, with strong exposure to Real-Time Payments / Payments domain
• Proven experience managing APAC projects and multi-country program delivery
• Strong understanding of regional regulatory frameworks in APAC payments ecosystems
• Hands-on experience in project planning, scheduling, and delivery tracking
• Experience overseeing testing lifecycle and quality assurance processes
• Deep understanding of payment systems, APIs, and integration architectures
• Experience managing distributed teams and global stakeholders
• Expertise in Agile, Scrum, SAFe, or hybrid delivery methodologies
• Strong leadership, stakeholder management, and communication skills

Preferred Qualifications

• Experience in global banking or fintech organizations
• Strong knowledge of ISO 20022 messaging standards
• PMP, PRINCE2, SAFe, or Agile certifications

Summary:

• MNC

• Monday to Friday, 8.00am to 5.15pm

• UP$6200-$8200

• Transport Allowance and Petrol Claim

• Variable Bonus

• Kallang Sector

Responsibilities:

• Manage a technical sales team focused on complex springs applications and consistently meeting or exceeding monthly sales target

• Identify new market segments and potential customers for business opportunities

• Build good rapport and provide technical support to customers at all levels

• Ensure customer’s requirements are fully defined and understood by internal teams

• Participate actively in management matters and decisions and assist management in all sales related matters

• Assist in the formulation of corporate strategies. Improving and analyzing the tools/directions/strategies set are effective

• Project monitoring to ensure timely delivery of goods
  

Requirements:

• Bachelor’s Degree in Engineering or relevant studies

• Class 3/3A driving license with own vehicle

• Minimum 5 years of field sales experience, with a focus on technical sales

• Willing to travel overseas at times for business trips
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Ng Yi Jie Benedict
Registration Number: R2091806
AlwaysHired Pte Ltd
EA Licence No: 24C2293

• Overall 10-15 years of experience, with at least 2+ years in technical delivery, preferably within payments, banking, or financial services.
• Experience in payment rails and clearing systems such as RTGS (Real-Time Gross Settlement), MEPS+, Telegraphic Transfers (TT), Cross-border payments (e.g., SWIFT, correspondent banking)
• Knowledge of payment message formats and standards such as ISO 20022 (pain, pacs, camt), SWIFT MT series
• Hands-on experience with DevOps practices such as CI/CD pipelines, Deployment workflows, Tools and platforms such as Kubernetes, Kafka, Git, and JIRA
• Experience partnering with architecture, development, testing, DevOps, and infrastructure teams to ensure seamless end-to-end delivery.
• Experience working with DevOps and infrastructure teams to support scalable, reliable, and secure application delivery.
• Proven results-oriented professional with a strong focus on delivery excellence and stakeholder satisfaction.
• Exposure to digital assets and emerging technologies such as Tokenized assets / tokenized deposits , Stablecoins, Wallets built using DLT / Blockchain technologies is highly preferred.

The Technical Account Manager serves as a technical expert on Airwallex's payment processing products and services. The role can identify, analyze, and resolve software-related issues, and is responsible for providing post-sale technical services to merchants, developers, and internal teams.

Daily Job:

1. Primary contact for all technical activities post-launch for managed merchants.

2. Hands-on troubleshooting and ensure that the assigned technical issues are resolved quickly.

3. Install and configure test environments, payment APIs, and E-commerce products.

4. Understand Airwallex products and their underlying architecture and perform regular technical audits on merchants' Airwallex integration.

5. Provide code samples and optimization recommendations and ensure Airwallex's best practices are adopted.

6. Participate in regular technical account reviews and provide merchants with insights.

7. Advocate new Airwallex products to improve their adoption and identify new opportunities where Airwallex products and technologies can better fit in merchants' strategy and architecture.

8. Work directly with developers, merchants, and internal teams on post-integration issues to provide technical support, consulting, and best practices.

9. Represent merchant's voice when providing feedback to Airwallex product management and engineering teams to help prioritize the product roadmap accordingly.

10. Develop rapports across all levels and functions to create value for our merchants and Airwallex.

11. Build and document knowledge about merchant technical setups.

12. Participate in the development of tools, systems, and processes to improve product supportability.

13. Work with large enterprises to develop contingency plans, and ensure the best practices are followed.

14. Understand large enterprise business scenarios, collaborate with the customer’s product manager, architect, and technical resources, and analyze customer pain points and business needs.

15. Assist with Airwallex solution architect to implement and deliver Airwallex products to customers.

Basic Qualifications：

1. Bachelor's degree in Computer Science, Engineering or equivalent technical experience, or combination of education/experience.

2. 3-5+ years of prior experience in a technical, consulting, engineering, or sales role.

3. Proficient in the current web or mobile technology standards such as REST API, JSON, Web Service, HTML, etc...

4. Hands-on experience in a mainstream programming language (PHP, Java, C++, ASP, C#, Python, JavaScript).

5. Knowledge of common Linux/Unix commands, and SQL.

6. Working knowledge of firewalls, proxies, TCP/IP, network security, and information security.

7. Strong troubleshooting and problem-solving skills.

8. Good communication skills with a strong willingness to provide exceptional customer service.

9. Strong learning ability, execution ability, and coping well under pressure.

10. Prioritization, well organized and detail-oriented on issue handling, and able to context-switch when handling multiple urgent issues simultaneously.

11. Payment, E-commerce, or FinTech related working experience is a plus.

12. Good command of English and Mandarin

Are you an experienced product manager with a strong background in finance? Join our client’s team in driving nationwide initiatives that are focused on finance digital transformation! You will play a pivotal role in leading the roadmap for ERP implementation while ensuring alignment with their broader organizational transformation goals.

Key Responsibilities:

·      Develop and maintain detailed project plans and timelines in collaboration with contracted vendors. 

·      Lead feature planning and prioritization processes based on user feedback, business impact, technical complexity, and regulatory compliance.

·      Collaborate with stakeholders to develop product roadmaps and success metrics, regularly monitoring performance against benchmarks. 

·      Ensure comprehensive status reporting to senior leadership and maintain centralized project documentation.

·      Evaluate and prioritize problems based on user impact, business value, technical feasibility, and strategic alignment.

·      Facilitate daily scrum standups and agile ceremonies, partnering with end users to establish criteria for sprint deliverables.

·      Conduct gap analyses between vendor solutions and product requirements, identifying integration challenges and potential technical debt implications.

Qualifications:

·      You should have a good Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, or a related field as well as relevant certifications in Agile Scrum Master, Product Management, or equivalent recognized project/product management.

·      Ideally, you should come with a minimum of 7+ years of product management experience with some exposure to Finance ERP platforms.

·      Experiences with digital transformation initiatives are a must, preferably in government or highly regulated environments.

·      Strong analytical skills with the ability to translate business requirements into system functionality and excellent communication skills for effective interaction with stakeholders at all levels are crucial to the success of this role 

·      Any prior experiences in the financial space will be highly regarded.

What’s in it for you? 

Be part of a dynamic team that values innovation and collaboration. You’ll have the opportunity to influence key financial processes and contribute to significant government initiatives.

If you’re ready to drive impactful change and have the experiences we’re looking for, we want to hear from you!

•        Bachelor's degree in Computer Science, Information Systems, Information Technology, or related technical field

•        Minimum 5 years of experience in infrastructure and cloud engineering roles with progressive leadership responsibilities

•        At least 5 years of hands-on experience managing multi-cloud environments across AWS, Microsoft Azure, and Google Cloud Platform

•        Minimum 1 years of experience in regulated environments such as public sector, government, financial services, or healthcare

•        Proven experience in 24/7 operational support environments with incident management and on-call responsibilities

Technical Skills& Expertise

•        Multi-Cloud Platforms: Expert-level proficiency in Amazon Web Services (AWS), Microsoft Azure, and Google CloudPlatform (GCP) with hands-on experience across compute, storage, networking, security, and managed services

•        Operating Systems: Advanced expertise in both Linux (RHEL, CentOS, Ubuntu, Amazon Linux) and Windows Server administration (2016, 2019, 2022, 2025) with deep troubleshooting capabilities

•        Patch Management: Extensive experience with enterprise patch management using AWS Systems Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF

•        Security Hardening: Strong background in CIS Benchmark implementation, security remediation, and compliance frameworks (IM8, SOC 2, ISO 27001)

•        Infrastructure as Code: Proficiency in Terraform, Ansible, AWS CloudFormation, ARM templates, and GitOps practices

•        Container Technologies: Experience with Docker, Kubernetes, Amazon ECS/EKS, Azure AKS, Google GKE, and container orchestration

•        ITIL& ITSM: Deep understanding of ITIL v3/v4 processes with hands-on experience using ServiceNow, Jira, or similar ITSM platforms

•        DevSecOps: Experience with CI/CD pipelines, security scanning integration, and familiarity with SHIP-HATS platform