Total 21 process engineer job vacancies in Information Technology category in Kuala Lumpur,

About the Role

We are currently looking for DevOps Engineers to help build and maintain the infrastructure. The ideal candidate will be responsible for backend services, deployment workflows, server management, and maintaining stable and scalable systems for communication and related platforms.

We are looking for candidates who understand modern backend architecture, networking, APIs, and deployment processes. Candidates who are proficient in using AI tools while still understanding underlying backend and infrastructure logic are highly preferred.

Responsibilities

• Manage backend systems and server environments.

• Build and maintain APIs and backend services.

• Monitor server performance, uptime, and system stability.

• Handle deployment, infrastructure setup, and server configuration.

• Support frontend and mobile app integration.

• Troubleshoot backend, networking, and server-related issues.

• Optimize backend performance, scalability, and security.

• Participate in testing, deployment planning, and technical discussions.

• Maintain clean, scalable, and maintainable backend architecture.

Requirements

• 3-5+ years of relevant experience, with proven experience in different project types.

• Comfortable with a remote and on-call work culture.

• Experience with backend development and server environments.

• Understanding of APIs, networking, and databases.

• Familiar with Linux server management.

• Basic knowledge of DevOps and deployment workflows.

• Proficient in using AI tools while understanding backend/system flow and architecture.

• Strong problem-solving and communication skills.

• Familiar with Git and collaboration workflows.

Preferred Skills

• Experience with Docker or cloud services.

• Knowledge of CI/CD workflows.

• Experience handling scalable or high-traffic systems.

• Familiar with messaging or communication platforms.

You'll Thrive Here If...

• You care about code correctness and catch yourself thinking about edge cases first

• You prefer owning a problem end-to-end over waiting for tickets

• You're comfortable with ambiguity - we're early stage, things will change

• You're genuinely curious about AI products

Benefits

• Work From Home (WFM) flexibility

• Fun, collaborative, and fast-paced working environment

• Performance-based bonuses and extra incentives

• Opportunity to work on large-scale system and platforms

• Flexible and growth-oriented team culture

• Exposure to modern backend infrastructure and real-world large user systems

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• Remote work flexibility

About the Role

We are hiring a Mid / Senior Backend Engineer to design, build, and maintain reliable backend services, APIs, and system integrations for modern Web3, AI, crypto, and social product initiatives.

This role is suitable for someone who can work independently, understand product requirements, write clean and maintainable code, and support production systems from development to deployment.

Location

• Work from home only. You need a suitable home workspace and reliable internet.

Work Hours & Delivery

• Flexible working hours, outcome-focused: priority is that responsibilities are completed to standard.
• Deadline accountability: each project and milestone must be delivered by agreed completion dates. If a risk appears, you escalate early.

Responsibilities

• Design, build, and maintain backend services, APIs, and server-side application logic.
• Develop scalable and secure backend systems that support web, mobile, Web3, AI, crypto, or social product features.
• Integrate databases, third-party APIs, blockchain RPCs, wallets, and internal platform services when required.
• Work with frontend, mobile, DevOps, product, and design teams to define API contracts and delivery requirements.
• Write clean, readable, tested, and maintainable code, and participate in code reviews.
• Troubleshoot backend bugs, API failures, performance issues, security concerns, and production incidents.
• Document key backend logic, API behavior, deployment notes, and technical decisions when needed.

Requirements

• 3-5+ years of relevant experience, with proven experience in different project types.
• Comfortable with a remote and on-call work culture.
• 3+ years of backend development experience, with mid to senior-level ownership preferred.
• Strong understanding of backend architecture, APIs, databases, authentication, caching, queues, and background jobs.
• Experience with Go (Golang) is preferred; Python experience for scripting, automation, or backend tooling is a plus.
• Familiar with Linux, Git, GitHub workflows, Docker, and basic deployment processes.
• Able to work with cloud or server environments such as AWS, EC2, Lightsail, Nginx, or similar tools.
• Basic Web3 development literacy, including wallets, RPCs, smart contract interaction, or blockchain integration patterns.
• Able to collaborate with frontend and mobile engineers on API integration, authentication, and system behavior.
• Proficient in using AI tools to improve development efficiency while still verifying correctness, security, and production suitability.
• Strong problem-solving skills, communication skills, ownership, and ability to work independently.

Nice to Have

• Experience with high-traffic systems or AI products.
• Experience with CI/CD, monitoring, logging, and production troubleshooting.
• Experience with reward systems, referral flows, wallet systems, or on-chain data integrations.
• Able to read or coordinate with React / React Native codebases when backend integration is required.
• Chinese and English communication skills are preferred.

You'll Thrive Here If...

• You care about code correctness and catch yourself thinking about edge cases first
• You prefer owning a problem end-to-end over waiting for tickets
• You're comfortable with ambiguity - we're early stage, things will change
• You're genuinely curious about AI, crypto, or social products

Benefits

• Work From Home (WFM) flexibility

• Fun, collaborative, and fast-paced working environment

• Performance-based bonuses and extra incentives

• Opportunity to work on large-scale communication platforms

• Flexible and growth-oriented team culture

• Exposure to modern mobile technologies and real-world large user systems

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• Remote work flexibility

About the Role

We are seeking a versatile and highly skilled Senior Frontend Engineer to take ownership of our web applications end to end. You will lead frontend development, shape architecture, and craft polished, performant, and intuitive user experiences. This is a hands-on senior role for someone who can move confidently across the full frontend stack and make sound, well-reasoned technology choices.

Responsibilities

• Design, build, and maintain robust, scalable web applications using React

• Own features from concept through implementation, testing, and deployment

• Translate UI/UX designs into clean, responsive, and accessible interfaces

• Define frontend architecture, establish best practices, and drive technical decisions

• Evaluate and select the right framework for the right job, with clear reasoning

• Optimize application performance, responsiveness, and maintainability

• Collaborate closely with design, backend, and product teams

Requirements

• 3-5+ years of relevant experience, with proven experience in different project types.

• Comfortable with a remote and on-call work culture.

• Proven senior-level frontend development experience

• Expert-level proficiency in React and modern web app development

• Strong proficiency in TypeScript and JavaScript (ES6+)

• Strong command of HTML5, CSS3, and responsive design

• Hands-on experience with major frameworks (e.g. React, Next.js, Angular, Tauri) and a clear understanding of their trade-offs and when to choose each

• Solid UI/UX sensibility with a sharp eye for detail and design quality

• Experience with state management, modern build tools, and frontend testing

• Familiarity with REST/GraphQL APIs and integrating with backend services

• Strong problem-solving skills and the ability to work independently across the full frontend stack

You'll Thrive Here If...

• You care about code correctness and catch yourself thinking about edge cases first

• You prefer owning a problem end-to-end over waiting for tickets

• You're comfortable with ambiguity - we're early stage, things will change

• You're genuinely curious about AI products

Benefits

• Work From Home (WFH) flexibility

• Fun, collaborative, and fast-paced working environment

• Performance-based bonuses and extra incentives

• Opportunity to work on large-scale system and platforms

• Flexible and growth-oriented team culture

• Exposure to modern mobile technologies and real-world large user systems

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• Remote work flexibility

關於該職位

我們目前正在招募DevOps工程師，協助建置和維護基礎設施。理想的候選人將負責後端服務、部署工作流程、伺服器管理，以及維護通訊和相關平台的穩定且可擴展的系統。

我們正在尋找了解現代後端架構、網路、API 和部署流程的候選人。精通 AI 工具並同時理解底層後端和基礎設施邏輯的候選人優先考慮。

職責

• 管理後端系統和伺服器環境。

• 建置和維護 API 和後端服務。

• 監控伺服器效能、正常運作時間和系統穩定性。

• 負責部署、基礎架構建置和伺服器配置。

• 支援前端和行動應用整合。

• 排查後端、網路和伺服器相關問題。

• 優化後端效能、可擴充性和安全性。

• 參與測試、部署計劃和技術討論。

• 保持簡潔、可擴展且易於維護的後端架構。

要求

• 3-5年以上相關經驗，並有不同類型專案的成功經驗。

• 能夠適應遠距辦公和隨叫隨到的工作方式。

• 具備後端開發和伺服器環境的經驗。

• 了解 API、網路和資料庫。

• 熟悉Linux伺服器管理。

• 具備 DevOps 和部署工作流程的基本知識。

• 熟練使用人工智慧工具，同時了解後端/系統流程和架構。

• 較強的解決問題能力與溝通能力。

• 熟悉 Git 和協作工作流程。

優先技能

• 具備 Docker 或雲端服務的經驗。

• 了解 CI/CD 工作流程。

• 具備處理可擴展或高流量系統的經驗。

• 熟悉即時通訊或通訊平台。

如果您具備以下條件，您將在這裡如魚得水…

• 你很在意程式碼的正確性，並且會先考慮邊界情況。

• 你更傾向於從頭到尾負責解決問題，而不是等待工單。

• 你能接受不確定性－我們目前處於早期階段，一切都會改變。

• 你對人工智慧產品真的非常感興趣

好處

• 在家工作 (WFM) 的彈性

• 充滿樂趣、協作性強且節奏快的工作環境

• 績效獎金和額外獎勵

• 有機會參與大型系統和平台的開發

• 靈活且以成長為導向的團隊文化

• 接觸現代化後端基礎設施和實際大型使用者係統

福利待遇

• 附近公共交通
• 中心位置
• 個人休假
• 遠距辦公的彈性

關於該職位

我們正在尋找一位技術全面、經驗豐富的資深前端工程師，負責我們Web應用程式的端到端開發。您將領導前端開發，建立架構，並打造流暢、高效且直覺的使用者體驗。這是一個需要親力親為的資深職位，適合能夠熟練運用整個前端技術棧，並做出合理、深思熟慮的技術選擇的人才。

職責

• 使用 React 設計、建置和維護健全、可擴展的 Web 應用程式。

• 負責從概念到實作、測試和部署的整個功能開發過程

• 將 UI/UX 設計轉化為簡潔、反應迅速且易於存取的介面

• 定義前端架構，建立最佳實踐，並推動技術決策

• 評估並選擇適合這項工作的框架，並給出清晰的理由

• 優化應用程式的效能、反應速度和可維護性

• 與設計、後端和產品團隊緊密合作

要求

• 3-5年以上相關經驗，並有不同類型專案的成功經驗。

• 能夠適應遠距辦公和隨叫隨到的工作方式。

• 擁有豐富的資深前端開發經驗

• 精通 React 和現代 Web 應用開發

• 精通 TypeScript 和 JavaScript (ES6+)

• 精通 HTML5、CSS3 和響應式設計

• 具備主流框架（例如 React、Next.js、Angular、Tauri）的實際操作經驗，並清楚了解它們的優缺點以及何時選擇哪種框架。

• 具備紮實的UI/UX設計理念，對細節和設計品質有敏銳的洞察力

• 具備狀態管理、現代化建置工具和前端測試的經驗

• 熟悉 REST/GraphQL API 以及如何與後端服務集成

• 具備強大的問題解決能力，能夠獨立完成整個前端技術堆疊的工作。

如果您具備以下條件，您將在這裡如魚得水…

• 你很在意程式碼的正確性，並且會先考慮邊界情況。

• 你更傾向於從頭到尾負責解決問題，而不是等待工單。

• 你能接受不確定性－我們目前處於早期階段，一切都會改變。

• 你對人工智慧產品真的非常感興趣

好處

• 在家工作 (WFH) 的彈性

• 充滿樂趣、協作性強且節奏快的工作環境

• 績效獎金和額外獎勵

• 有機會參與大型系統和平台的開發

• 靈活且以成長為導向的團隊文化

• 接觸現代行動技術和實際大型使用者係統

福利待遇

• 附近公共交通
• 中心位置
• 個人休假
• 遠距辦公的彈性

關於該職位

我們正在招募一名中/高級後端工程師，負責為現代 Web3、人工智慧、加密和社交產品計劃設計、建置和維護可靠的後端服務、API 和系統整合。

該職位適合能夠獨立工作、理解產品需求、編寫簡潔易維護的程式碼，並能從開發到部署支援生產系統的人員。

地點

• 僅限居家辦公室。您需要合適的居家辦公空間和穩定的網路連線。

工作時間和配送

• 工作時間靈活，以結果為導向：首要任務是依標準完成各項職責。
• 按時交付：每個專案和里程碑都必須在約定的完成日期內交付。若有風險，應盡早上報。

職責

• 設計、建置和維護後端服務、API 和伺服器端應用程式邏輯。
• 開發可擴充且安全的後端系統，以支援 Web、行動、Web3、AI、加密或社交產品功能。
• 根據需要整合資料庫、第三方 API、區塊鏈 RPC、錢包和內部平台服務。
• 與前端、行動端、DevOps、產品和設計團隊合作，定義 API 合約和交付要求。
• 編寫簡潔、易讀、經過測試且易於維護的程式碼，並參與程式碼審查。
• 排除後端錯誤、API故障、效能問題、安全問題和生產事故。
• 必要時記錄關鍵後端邏輯、API行為、部署說明和技術決策。

要求

• 3-5年以上相關經驗，並有不同類型專案的成功經驗。
• 能夠適應遠距辦公和隨時待命的工作方式。
• 3年以上後端開發經驗，有中高階專案管理經驗者佳。
• 精通後端架構、API、資料庫、身份驗證、快取、佇列和後台作業。
• 有 Go (Golang) 使用經驗者優先；有 Python 腳本編寫、自動化或後端工具開發經驗者較佳。
• 熟悉 Linux、Git、GitHub 工作流程、Docker 和基本部署流程。
• 能夠使用 AWS、EC2、Lightsail、Nginx 或類似工具等雲端或伺服器環境。
• 具備基本的 Web3 開發知識，包括錢包、RPC、智慧合約互動或區塊鏈整合模式。
• 能夠與前端和行動工程師合作，進行 API 整合、身份驗證和系統行為方面的設計。
• 熟練運用人工智慧工具提高開發效率，同時驗證正確性、安全性和生產適用性。
• 較強的解決問題能力、溝通能力、責任感及獨立工作能力。

真不錯

• 具有高流量系統或人工智慧產品的經驗。
• 具備 CI/CD、監控、日誌記錄和生產故障排除的經驗。
• 具備獎勵系統、推薦流程、錢包系統或鏈上資料整合的經驗。
• 能夠閱讀或協調 React / React Native 程式碼庫，以便在需要後端整合時使用。
• 具備中文和英文溝通能力者優先考慮。

如果您具備以下條件，您將在這裡如魚得水…

• 你很在意程式碼的正確性，而且總是先考慮邊界情況。
• 你更傾向於從頭到尾負責解決問題，而不是等待工單。
• 你能接受不確定性——我們還處於早期階段，一切都會改變。
• 你對人工智慧、加密貨幣或社交產品真的非常感興趣

好處

• 在家工作 (WFM) 的彈性

• 充滿樂趣、協作性強且節奏快的工作環境

• 績效獎金和額外獎勵

• 有機會參與大型通訊平台的開發工作

• 靈活且以成長為導向的團隊文化

• 接觸現代行動技術和實際大型使用者係統

福利待遇

• 附近公共交通
• 中心位置
• 個人休假
• 遠距辦公的彈性

Company Background

Yonyou Network Technology Co., Ltd. is a leading provider of enterprise management software, ERP, and cloud computing solutions in Asia. With over 30 years of industry expertise, Yonyou serves millions of enterprises worldwide, helping them digitally transform their operations through innovative, localized ERP and cloud products.

Today, we are building a strong local team. We are looking for dedicated professionals who are passionate about technology, enjoy solving complex business problems, and want to contribute to a collaborative and growth-oriented environment.

Job Summary

Support the engineering team in developing, testing, and maintaining software applications. This internship offers hands-on experience in real-world projects, exposure to modern technologies, and an opportunity to build a strong foundation in software development.

Key Responsibilities

• Write high-quality, clean, and maintainable code under guidance, and participate in code reviews to follow best practices
• Collaborate with product managers, QA teams, and developers to ensure the timely delivery of high-quality projects
• Assist in the design, development, and deployment of software systems, including distributed systems and microservices architecture
• Support debugging, troubleshooting, and resolving technical issues
• Participate in system testing, documentation, and improvement of existing applications
• Continuously learn and explore new technologies to enhance development efficiency

Requirements

• Currently pursuing a Diploma or Bachelor’s degree in Computer Science, Software Engineering, IT, or related fields
• Basic knowledge of programming concepts and the software development lifecycle
• Familiarity with JavaScript and SQL
• Good problem-solving and analytical skills
• Willingness to learn, proactive attitude, and strong sense of responsibility
• Ability to work both independently and in a team environment

Preferred Qualifications

• Basic knowledge of web development (HTML, CSS, JavaScript) 
• Familiarity with version control tools such as Git 
• Exposure to frameworks or backend development is an advantage

The Perks

• Mentorship, Training & Skill Development: Learn directly from experienced seniors with structured guidance and continuous skill development opportunities to advance your career
•  Easy Commute: Office strategically located near MRT and LRT stations
• Work-Life Balance: Regular team-building and sports activities
•  Professional Culture: A young, open environment free from office politics

Area of Experience

1. Computer science, Information Technology, or related field.
2. Proven experience in software development, with a strong focus on API development and integration.

Other Requirement

1. Proficiency in programming languages such as JavaScript, Python, Ruby, or PHP.
2. Experience with RESTful and SOAP APIs.
3. Strong understanding of web services and underlying protocols such as HTTP, SSL, OAuth, and JSON.

Responsibilities

• Develop and maintain APIs for internal and external use.
• Integrate third-party APIs into existing systems and applications.
• Collaborate with front-end and back-end developers to enhance system functionality and
• user experience.
• Troubleshoot and debug API-related issues to ensure optimal performance.
• Stay abreast of developments in web applications and programming languages.
• Ensure security protocols are integrated and maintained within API integration.
• Work closely with project managers to understand integration needs and provide
• feasible solutions.
• Document API development processes, including creating user guides and API
• documentation for internal and external use.
• Conduct API performance tests and optimize as necessary.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Fitness membership
• Dental insurance
• Vision insurance

經驗領域

1. 電腦科學、資訊科技或相關領域。
2. 在軟體開發方面擁有豐富的經驗，尤其擅長 API 開發和整合。

其他要求

1. 精通 JavaScript、Python、Ruby 或 PHP 等程式語言。
2. 具備 RESTful 和 SOAP API 的使用經驗。
3. 深入理解 Web 服務和底層協議，例如 HTTP、SSL、OAuth 和 JSON。

職責

• 開發和維護供內部和外部使用的應用程式介面 (API)。
• 將第三方 API 整合到現有系統和應用程式中。
• 與前端和後端開發人員合作，以增強系統功能和
• 使用者體驗。
• 排查並偵錯與 API 相關的問題，以確保最佳效能。
• 密切關注網頁應用程式和程式語言的最新發展。
• 確保API整合中整合並維護安全協定。
• 與專案經理緊密合作，了解整合需求並提供
• 可行的解決方案。
• 記錄 API 開發流程，包括建立使用者指南和 API
• 供內部和外部使用的文件。
• 進行API效能測試，並根據需要進行最佳化。

福利待遇

• 附近公共交通
• 醫療保險
• 健身會員
• 牙科保險
• 視力保險

職位概述

協助工程團隊進行軟體應用程式的開發、測試和維護。本次實習提供參與真實專案實務的機會，接觸到現代技術，並為夯實軟體開發基礎提供平台。

主要職責

• 在指導下編寫高品質、簡潔且易於維護的程式碼，並參與程式碼審查以遵循最佳實踐。
• 與產品經理、品質保證團隊和開發人員合作，確保高品質專案按時交付。
• 協助設計、開發和部署軟體系統，包括分散式系統和微服務架構
• 支援調試、故障排除和解決技術問題
• 參與系統測試、文件編寫和現有應用程式的改進。
• 不斷學習和探索新技術，以提高開發效率

要求

• 目前正在攻讀電腦科學、軟體工程、資訊科技或相關領域的文憑或學士學位
• 具備程式設計概念和軟體開發生命週期的基礎知識
• 熟悉 JavaScript 和 SQL
• 良好的問題解決能力與分析能力
• 學習意願強，積極主動，責任感強。
• 能夠獨立工作，也能在團隊環境中工作

優先資格

• 具備網頁開發基礎（HTML、CSS、JavaScript）
• 熟悉 Git 等版本控制工具
• 熟悉框架或後端開發者優先考慮。

好處

· 培訓、指導和職業發展機會

友善協作的工作環境

職位概述

協助工程團隊進行軟體應用程式的開發、測試和維護。本次實習提供參與真實專案實務的機會，接觸到現代技術，並為夯實軟體開發基礎提供平台。

主要職責

• 在指導下編寫高品質、簡潔且易於維護的程式碼，並參與程式碼審查以遵循最佳實踐。
• 與產品經理、品質保證團隊和開發人員合作，確保高品質專案按時交付。
• 協助設計、開發和部署軟體系統，包括分散式系統和微服務架構
• 支援調試、故障排除和解決技術問題
• 參與系統測試、文件編寫和現有應用程式的改進。
• 不斷學習和探索新技術，以提高開發效率

要求

• 目前正在攻讀電腦科學、軟體工程、資訊科技或相關領域的文憑或學士學位
• 具備程式設計概念和軟體開發生命週期的基礎知識
• 熟悉 JavaScript 和 SQL
• 良好的問題解決能力與分析能力
• 學習意願強，積極主動，責任感強。
• 能夠獨立工作，也能在團隊環境中工作

優先資格

• 具備網頁開發基礎（HTML、CSS、JavaScript）
• 熟悉 Git 等版本控制工具
• 熟悉框架或後端開發者優先考慮。

好處

· 培訓、指導和職業發展機會

友善協作的工作環境

We are looking for an Engineer, Software Development to join our team in Malaysia. The candidate will support backend development for both existing payment platforms and new payment solutions.

The ideal candidate should have good backend development skills, basic understanding or interest in the payment / fintech / financial domain, good English communication, and willingness to learn and use AI tools to improve software development efficiency.

Key Responsibilities

• Development of reliable and critical services of the payment platform.
• Design and develop new features and enhancements on the payment sub-systems such as transaction processing, merchant services, refund, settlement, reconciliation, reporting, and partner integration.
• Analyse impacts and build APIs, backend services, batch jobs, and system integration components to be compatible on both legacy and new payment platforms
• Collaborate with cross function teams such as Product, DevOps, Business, and support teams to ensure the Business requirements are fulfilled.
• Analyse system impact and collaborate with team members to troubleshoot and resolve production incidents, and system improvement.
• Apply AI Coding tools (Claude, Codex, Kiro) to increase development efficiency and code quality 

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.

• At least 1–3 years of software development experience, preferably in backend development and familiarity with basic SDLC including Agile development
• Solid programming ability in at least one backend technologies such as Java, C# .NET, Python, or similar, building REST APIs, system integration, and backend service development.
• Foundational knowledge with both TSQL databases (SQL Server, MySQL) and No-SQL databases and distributed systems
• Hand-on experience on some of the AI Coding development tools (Claude, Codex, Kiro) 
• Strong analytical and problem-solving skills to break down complex problems, understand requirements, identify root causes to deliver reliable backend solutions and willingness to apply new technologies (leveraging AI) to enhance productivity. 
• Good communication skills and teamwork.

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

The Senior Network Engineer/Lead is responsible for designing and implementing solutions that compliment a dynamic, always growing and evolving global network for one of the leading organizations in financial services. You will bring a unique perspective to a team that adapts and maintains a secure and reliable network hosted across both cloud and office/site network infrastructure. 

Although the core focus of this role will be to act as a Network Engineer with a solid understanding of Network & IT Infrastructure Fundamentals including protocols, switches, routers/firewalls, it will also include exposure to experience operating within Azure & AWS cloud tenants. You will design and manage the local and wide area networks of our organization to ensure maximum up time for our users.

Reporting to the Director, IT, Infrastructure, you will:

• Design and Architect Networks

  Develop secure, scalable, and highly available network architectures using technologies like VPNs, VPCs, virtual networks, and load balancers.

• Cloud Network Management

  Provision, configure, and manage cloud-based network resources across platforms such as AWS, Azure, and Cisco Meraki.

• Network Security Implementation

  Enforce robust security measures including firewalls, intrusion detection systems, encryption, and compliance with industry standards.

• Performance Monitoring and Troubleshooting

  Continuously monitor network performance, diagnose issues, and optimize for stability, availability, and efficiency.

• Hybrid Network Integration

  Seamlessly connect cloud environments with on-premises infrastructure using secure methods like VPNs.

• Automation and Scripting

  Leverage automation tools and scripting languages to streamline network operations and reduce manual tasks.

• Disaster Recovery and Continuity Planning

  Manage backup strategies, disaster recovery protocols, and ensure business continuity for network systems.

• Documentation and Compliance

  Maintain accurate and up-to-date documentation of network configurations, operational procedures, and compliance records.

• Stakeholder Communication and Collaboration

  Collaborate with IT teams and stakeholders, providing clear updates on incidents, maintenance, and project progress.

• Continuous Learning and Innovation

  Stay current with emerging technologies and trends, recommending improvements to enhance network infrastructure.

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

• Design, develop, and maintain scalable mobile applications for both smartphones and tablets, ensuring a seamless user experience across devices.
• Build high-performance, reliable, and scalable applications by applying best practices in mobile architecture, state management, networking, caching, and offline support.
• Collaborate with product, design, and engineering teams to deliver high-quality features that align with business objectives.
• Integrate analytics and monitoring solutions to measure user behaviour, application performance, and key business metrics.
• Own the end-to-end application release process, including build, testing, deployment, and publication to app stores.
• Ensure software quality through Test-Driven Development (TDD), automated testing, code reviews, and continuous improvement of engineering standards.

• 3–5 years of experience in mobile or full-stack application development
• Strong proficiency in Flutter and Dart
• Hands-on experience with Firebase services such as:
• Authentication
• Firestore / Realtime Database
• Cloud Functions
• Firebase Messaging
• Analytics / Crashlytics
• Experience integrating AI tools into applications
• Strong understanding of software engineering best practices and clean architecture
• Experience with Test-Driven Development (TDD)
• Knowledge of REST APIs and third-party integrations
• Experience publishing and maintaining applications on:
• Apple App Store
• Google Play Store
• Strong awareness of:
• Mobile application security
• Data privacy
• Secure authentication
• Strong focus on user experience (UX) and user-friendly design principles
• Familiarity with Git and CI/CD workflows

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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