Total 22 operations advisor job vacancies in Information Technology category in The Philippines

The 1872 Clipper Tea Co is seeking an experienced Operations Manager/Head of Operations to lead and scale our F&B and retail operations in Singapore. In this role, you will be responsible for the success of our outlets by leading ahigh-performing team to exceed revenue targets and deliver product and service excellence in accordance with our strategic plans.

Job Description

The Head of Operations will be responsible for overseeing day-to-day operations, managing budgets, developing and implementing operational strategies, and ensuring compliance with health and safety regulations. Additional responsibilities include analysing performance metrics, managing and mentoring team members, and fostering strong communication across departments.

Key Responsibilities

A. Leadership & Team Development

• Lead and manage a team of managers, including Operations Executive, Head Baristas and Outlet Managers.
• Recruit, train, and onboard new team members in collaboration with HR, ensuring they are equipped for long-term success.
• Conduct regular performance reviews and build succession plans to support team development and retention.

B. Operational Excellence

• Oversee day-to-day operations across all outlets to ensure smooth execution, quality assurance, and brand alignment.
• Develop, implement, and refine SOPs and workflows to improve consistency and efficiency.
• Ensure product quality, service excellence, hygiene, and cleanliness standards are upheld at all locations.
• Prepare and deliver weekly and monthly reports on KPIs, operational challenges, and improvement plans.
• Respond to customer escalations and implement service recovery processes.

C. Supplier & Vendor Management

• Drive sales and profitability through effective inventory management, cost controls, and resource allocation.
• Collaborate with key suppliers to ensure product quality, pricing competitiveness, and favourable cost of goods sold (COGS).
• Manage vendor relationships, third-party contracts, and oversee regular facilities maintenance.
• Lead planning and execution of store facelifts, refurbishments, and major renovation projects

D. Strategic Execution

• Execute company initiatives, marketing campaigns, and product launches in alignment with operational capabilities.
• Ensure operational readiness and seamless execution for new store openings or relocations.
• Work closely with the sales and operations teams to gather feedback and continuously enhance workflows and offerings.
• Identify operational gaps and implement scalable solutions for improvement and innovation.

Minimum Requirements

• Diploma in Business Administration, F&B, Hospitality Management, or a related field.
• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English.
• Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.

You must have the passion for hospitality and tea, which is our core of our business. We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.

About YY Circle

YY Circle is Singapore's leading AI-driven workforce and lifestyle ecosystem, connecting businesses with a large network of flexible workers through technology-enabled staffing solutions. As part of YY Group Holding Limited (NASDAQ: YYGH), we leverage AI, automation, and workforce technology to help businesses address labor shortages while creating income opportunities for workers.

As we enter our next phase of growth, we are seeking an entrepreneurial and commercially driven Head of Operations (F&B) to lead and scale our Singapore operations.

The Opportunity

This is a rare executive leadership opportunity for a high-performing operator who thrives in fast-growth environments. You will have full ownership of Singapore's business performance, including revenue growth, operational excellence, enterprise sales, marketplace expansion, and profitability.

Reporting directly to the Group Board, you will play a critical role in shaping the future of one of Singapore's leading workforce technology platforms.

Key Responsibilities:

Strategic Leadership & P&L Management

•      Take full ownership of the Singapore business unit's profit and loss performance.

•      Develop and execute strategic growth initiatives to drive revenue, market share, and profitability.

•      Identify new business opportunities and expansion strategies within the workforce and staffing ecosystem.

•      Build and manage annual business plans, budgets, and growth forecasts.

Enterprise Sales & Business Development

•      Lead enterprise client acquisition efforts across hospitality, F&B, retail, events, logistics, and other key sectors.

•      Secure long-term strategic partnerships and high-volume staffing contracts.

•      Build and maintain strong relationships with senior corporate stakeholders and decision-makers.

•      Improve fulfilment rates, service quality, and operational efficiency.

•      Drive worker acquisition, retention, and engagement initiatives.

•      Leverage data analytics to improve marketplace liquidity and customer experience.

Compliance & Governance

•      Ensure compliance with Singapore employment regulations, MOM requirements, CPF obligations, and labor laws.

•      Implement strong operational controls and governance frameworks.

•      Oversee risk management, reporting, and regulatory compliance activities.

Product & Ecosystem Expansion

•      Support adoption of new platform services and monetization initiatives.

•      Collaborate with technology and product teams to improve platform capabilities.

•      Drive growth of AI-enabled workforce solutions and emerging digital service offerings.

Requirements:

Experience:

•      Minimum 7 years of leadership experience in high-growth technology, staffing, marketplace, logistics, or platform-based business.

•      Proven experience managing P&L responsibility and scaling business operations.

•      Track record of driving revenue growth, profitability, and operational excellence.

Industry Knowledge:

•      Strong understanding of Singapore's workforce, staffing, hospitality, retail, or platform economy sectors.

•      Established networks within Singapore's corporate ecosystem is highly advantageous.

•      Familiarity with gig economy, on-demand workforce, or marketplace business models preferred.

Leadership Competencies

•      Entrepreneurial mindset with strong commercial acumen.

•      Strategic thinker with hands-on execution capability.

•      Excellent stakeholder management and negotiation skills.

•      Strong analytical, operational, and problem-solving abilities.

•      Ability to lead cross-functional teams in a fast-paced environment.

What We Offer

•      Executive leadership role with significant autonomy and decision-making authority.

•      Opportunity to lead and scale a market-leading technology platform.

•      Competitive executive compensation package.

•      Performance-based profit-sharing incentives.

•      Long-term equity participation linked to business performance milestones.

•      Direct exposure to a NASDAQ-listed parent company and regional expansion opportunities.

•      Opportunity to shape the future of AI-enabled workforce and staffing solutions.

Job Summary

The Technical Sales Advisor serves as the primary technicaland commercial resource for customers and internal stakeholders. This rolecombines deep technical knowledge of HMH equipment and processes with strongcommercial acumen to improve customer experience, drive revenue growth, andsupport global and regional sales strategies. The Technical Sales Advisor worksclosely with customers, regional sales teams, P&T, engineering, and productorganizations to deliver tailored technical solutions and actionable insights.

Job Responsibilities

Technical & Customer Engagement

• Maintain a deep understanding of HMH equipment, systems, and operational processes.
• Serve as the primary technical interface for customers and internal teams.
• Improve overall customer experience through proactive technical support and solution development.
• Engage regularly with customers to identify needs, challenges, and opportunities for improvement.
• Identify areas of improvement for customers and propose value‑adding technical solutions.
• Generate insightful quarterly customer reports based on field data, performance, and customer feedback.
• Provide guidance regarding the voracity of warranty claims and provide guidance during the consideration of sales concessions

Data & Market Intelligence

• Collect, validate and organize data from daily field reports.
• Interpret technical and operational data and translate it into valuable insights for internal and external stakeholders.
• Stay informed on industry trends, competitor offerings, and product innovations.
• Transfer Voice of Customer (VOC) insights internally to ensure focus on the most impactful initiatives.

Sales Strategy & Business Development

• Develop and execute sales strategies to meet revenue and growth objectives.
• Identify and pursue new business opportunities in both existing and new markets.
• Support white‑space mapping to identify new solution opportunities and areas for expansion.
• Assist in the bid‑generation process, acting as a technical presence in operations and commercial meetings.
• Support major commercial pursuits with technical expertise, competitive insights, and solution positioning.

Collaboration & Cross‑Functional Support

• Collaborate closely with P&T, engineering, and product teams to tailor technical solutions to customer requirements.
• Support all regions with technical and specialist sales expertise, aligning with CTO and product organizations.
• Work in partnership with regional sales teams to enable execution while presenting a unified global approach.
• Ensure consistent communication and alignment across regions to avoid fragmented customer engagement.

Global Accounts & Team Enablement

• Coordinate support for major multinational and global accounts, ensuring a “one‑face‑to‑customer” approach across regions.
• Contribute to unified global account strategies covering pricing, upgrades, and solution positioning.
• Act as a technical expert for specific equipment, product lines, or vertical markets as assigned.
• Enable and support regional technical sales resources as needed.

Leadership & Performance Management

• Mentor and manage members of the technical sales organization as applicable.
• Monitor individual and team performance against objectives and recommend improvements where needed.
• Support training initiatives to strengthen technical and commercial capabilities across the sales organization.
• Promote a collaborative team culture focused on shared success and continuous improvement.

Qualifications

• Bachelor’s degree in Engineering, Technical, or Business discipline from an accredited institution.
• Proven experience in technical sales, commercial, engineering, service account management, field service engineering and/or operations roles within relevant industries.
• Strong understanding of technical equipment, systems, and customer operational environments.
• Demonstrated ability to translate technical information into commercial value propositions.
• Willingness to travel (upto 50%) as required to support customers and regional teams.

Desired Characteristics

• Experience working with global or multinational customers.
• Strong analytical skills with the ability to interpret and present data‑driven insights.
• Excellent collaboration and stakeholder management skills across functions and regions.
• Results‑oriented mindset with strong problem‑solving capabilities.
• Excellent verbal and written communication skills.
• Strong presentation skills and ability to represent HMH professionally with customers.
• Proactive, adaptable, and team‑focused approach.

The Network Operations Engineer III is a senior-level role that focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision.

This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools.

Scope: 

• Resolve a wide range of network issues creatively and effectively.

• Monitor the performance and health of optical and IP networks using advanced network management tools.

• Tackle diverse and complex problems, applying sound judgment and innovative solutions.

• Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments.

• Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions.

Roles and Responsibilities:

Network Management:

• Manage and optimize hardware technologies to maintain network performance and capacity.

• Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.

Issue Resolution:

• Address network traffic issues and respond to queries raised by XFNs and partners.

• Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.

• Conduct root cause analysis for network outages, providing detailed reports and solutions.

Cross-functional Collaboration:

• Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.

• Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.

Additional Duties:

• Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

• Bachelor’s degree with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.

• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).

• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.

• Comprehensive understanding of fiber-optic technology, including cable types,connector types, optic types, patch panels, and optical transport technologies.

• Experience in preparing root cause analysis reports for network and server outages.

• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment.

• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, orequivalent.

Key Responsibilities

• Oversee and support daily cybersecurity operations, including administration, optimization, and troubleshooting of security technologies (e.g., firewalls, EPP, EDR, NDR, VMDR, SIEM, SWG, VPN, etc.).
• Monitor, analyse and respond to security alerts and incidents, performing detailed investigations and ensuring proper containment, eradication, and recovery.
• Lead technical execution of cybersecurity projects, contributing to solution design, implementation planning and full operational deployment.
• Provide security expertise and technical input to IT infrastructure and application teams to ensure secure configuration and deployment of systems and services.
• Participate actively in the Information Security Incident Response process, including playbook refinement, incident handling, and post‑incident reviews.
• Stay current with relevant cybersecurity frameworks and standards such as CIS Controls, MITRE ATT&CK, ISO 27001, PDPA, and industry best practices, applying them to enhance the organisation’s security posture.
• Implement, review, and enhance cloud security controls across cloud environments, providing secure‑by‑design guidance and integrating cloud telemetry into security monitoring platforms to strengthen visibility, threat detection, and response capabilities.

Job Requirements

• Degree or diploma in an IT related field, such as Cybersecurity, Computer Science, Information Technology, or a closely related discipline.
• Minimum 3–5 years of hands-on experience in cybersecurity operations, security monitoring or security engineering roles.
• Candidates with professional certifications in cybersecurity or cloud security such as Security+, CEH, CISSP, CCSP, AWS Security Specialty or AZ‑500 are considered an advantage but are not mandatory.
• Minimum 3 years of work experience in information security operations.
• Experience working in an IT integrator or vendor environment is an advantage.
• Background in compliance, governance, or audit functions is an added advantage.

About the Role

Job Description

1. Perform day-to-day operations and maintenance of the bank’s application systems, including deployment, configuration, monitoring, incident handling, and problem resolution.
2. Support production releases, system upgrades, and change implementation, ensuring strict compliance with the bank’s change management and approval processes.
3. Monitor application availability, performance, and capacity, and respond promptly to alerts, incidents, and service degradation.
4. Collaborate with development teams, infrastructure teams, and vendors to conduct incident investigation, root cause analysis (RCA), and remediation tracking.
5. Participate in the implementation, testing, and continuous improvement of high-availability and disaster recovery (DR) solutions, ensuring compliance with defined RTO / RPO requirements.
6. Develop and maintain operational documentation, including SOPs, runbooks, and contingency procedures, to support standardized and auditable operations.
7. Provide technical support for internal audits, regulatory reviews, and compliance assessments by preparing system logs, change records, and operational evidence.
8. Contribute to automation and operational efficiency initiatives by introducing scripting, tooling, and standardized processes.
9. Participate in on-call rotation and provide 7×24 production support as required.

Job Requirements

1. Bachelor’s degree or above in Computer Science, Information Systems, or a related discipline.
2. Minimum 3 years of experience in application operations, system operations, or production support, preferably within a financial institution or large-scale enterprise environment.
3. Strong sense of responsibility, risk awareness, and the ability to work in a highly regulated production environment.
4. Experience in supporting and implementing automated operational and maintenance procedures for banking clearing and settlement systems, with hands-on exposure to platforms such as eGiro, Cheque Transaction, Credit Bureau, and AXS considered an advantage.
5. Solid working knowledge of Linux / Windows Server operating systems, with basic troubleshooting capabilities.
6. Familiarity with production deployment, release management, and change control processes, including rollback and version management practices.
7. Scripting capability using at least one language such as Shell, Python, or PowerShell for operational automation.
8. Basic understanding of monitoring, logging, and alerting tools, with the ability to analyze system and application issues.
9. Fundamental knowledge of high-availability, load balancing, and disaster recovery architectures.

Overview

We are looking for a Technology Operations Executive to support AKC’s digital systems, internal tools, automation workflows, and IT infrastructure.

This role is suitable for graduates who enjoy hands-on technical work and want to build real experience across software, IT support, automation, data, and emerging technologies. You will work on practical projects that support business operations, training delivery, productivity, and digital transformation.

At AKC, we believe in developing people based on what they can do. You will receive feedback, support, and hands-on exposure to real technology projects, with room to learn, improve, and grow over time.

Why Join AKC

• Work on real technology projects that support business operations

• Gain exposure to software, automation, IT systems, analytics, and emerging technologies

• Build practical experience beyond classroom learning

• Receive guidance and opportunities to grow your technical skills

• Be part of AKC’s digital transformation and internal innovation efforts

• Build a strong foundation for future roles in IT, software, automation, or data analytics

Roles and Responsibilities

Software Development & Automation

•       Design, develop, and maintain in-house software applications to support business operations.

•       Implement automation solutions to improve efficiency in workflows and IT processes.

•       Develop and maintain APIs, scripts, and system integrations.

Networking& Server Management

•       Configure, monitor, and maintain network infrastructure, servers, and cloud environments.

•       Ensure security, reliability, and performance of IT systems.

•       Manage data backups, disaster recovery plans, and IT compliance.

Applied AI& Analytics

•       Develop data-driven insights by leveraging AI, machine learning, and analytics tools.

•       Implement predictive analytics and automation for system optimizations.

•       Work with data visualization tools to present key business metrics.

Simulations& System Optimization

•       Develop and maintain simulations for testing and training purposes.

•       Optimize system performance through real-world scenario modelling.

•       Utilize simulation tools and frameworks to enhance decision-making.

Requirements

·        Nitec or Higher Nitec in IT, Computer Science, Software Engineering, Information Systems, Data Analytics, Engineering, or related fields

·        Basic to intermediate coding skills in Python, JavaScript, C#, Java, PHP, or similar

·        Familiarity with databases, APIs, spreadsheets, dashboards, or reporting tools

·        Interest in software development, automation, digital systems, AI tools, analytics, or simulations

Strong problem-solving mindset, good communication skills, and can-do attitude

Role Overview

The Section Head of Agency Operations is responsible for end‑to‑end leadership, control, and performance of the Agency Operations team, ensuring accurate and timely execution of all syndicated loan agency activities. The role carries full accountability for business-as-usual (BAU) delivery, operational risk management, people leadership, and continuous improvement. This requires hands-on oversight, including acting as BAU checker, to ensure all deliverables are executed accurately, on time, and to the highest professional standards.

This role is expected to transition the team from a task‑based execution unit to a well‑controlled, standardized, and scalable operation.

Responsibilities

Operational Leadership & BAU Oversight

• Lead and oversee all syndicated loan agency activities, including drawdowns, rollovers, repayments, interest and fee settlements, notices, covenant monitoring, and record maintenance.
• Actively perform BAU checker responsibilities, reviewing and authorizing transactions and outputs to ensure accuracy, completeness, and compliance with loan documentation and policies.
• Ensure all deliverables are completed in a timely, professional, and highest‑quality manner, meeting agreed service standards.
• Serve as the senior escalation point for complex transactions and operational issues.

Risk, Control & Governance

• Maintain strong end‑to‑end operational controls, including robust maker‑checker discipline.
• Own and manage operational risk, including incident management, root cause analysis, and remediation.
• Lead interactions with internal audit, regulators, and external review parties, ensuring findings are addressed promptly and effectively.

People Leadership

• Lead, coach, and develop a team of agency operations professionals.
• Set clear performance expectations and drive a culture of accountability, quality, and ownership.
• Build team capability and succession depth to support operational continuity and growth.

Stakeholder & Client Management

• Work closely with internal partners such as front office, credit, legal, risk, compliance, finance, and technology teams.
• Engage with borrowers, participant banks, and external agents to support smooth execution of agency responsibilities.
• Uphold the bank’s reputation as a trusted and reliable facility agent.

Process Improvement & Change

• Drive process standardization, efficiency, and automation across agency operations.
• Support system enhancements and change initiatives, ensuring controlled and stable implementation.

Requirements

• Degree in Business Administration, Banking & Finance, or related discipline.
• Significant hands‑on experience in syndicated loan agency administration within a bank and strong prior experience of at least 10 years.
• Prior experience managing or supervising teams in an operations environment is highly preferred.
• Strong understanding of the loan lifecycle and facility agent responsibilities.
• Strong ability to interpret and apply complex loan documentation.
• Familiarity with loan operational tools (e.g. SWIFT).
• Strong risk awareness, problem‑solving capability, and attention to detail.
• Confident people leader with the ability to influence, coach, and hold the team accountable.
• Able to balance control and efficiency in a high‑volume, deadline‑driven environment.
• Clear communicator with strong interpersonal skills across seniority levels.
• Resilient, pragmatic, and solutions‑oriented.

Job Description

• Industry/ Organization Type: Building & Construction
• Position Title: Data Center Operations Technician
• Working Location: Kallang
• Working Hours: 5 days (Shift rotation)
• Salary Package: Basic Salary + Meal Allowance + Transport Allowance + PB
• Duration: Permanent Role

Key Responsibilities

• Perform physical tasks such as racking, stacking, cabling, and hardware replacement.
• Monitor and manage environmental controls, including temperature, humidity, and airflow, to support smooth data center operations.
• Carry out regular equipment inspections and preventive maintenance.
• Respond to and resolve support tickets related to hardware and network issues promptly.
• Manage asset inventory and maintain accurate records of infrastructure, cabling layout, and equipment tracking.
• Work closely with network and systems teams to support infrastructure upgrades, migrations, and incident resolution.
• Follow security protocols, safety standards, and company policies.
• Participate in 24/7 shift rotation and on-call support when required.
• Coordinate with vendors and service providers for hardware support and facility-related work.
• Any ad hoc duties assigned.

APPLY NOW!!!

• Minimum 1 year of experience in data center operations.
• Degree in a computer-related field.
• Strong communication skills, responsible, able to work under pressure, and a good team player.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10012 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. 

Additional job description

As a Program Manager on the NetOps Supply Chain & Commercial Operations (NOSCO) team, you will be responsible for supporting on time and accurate capacity enhancements across Google Global Infrastructure's (GGI) network of data centers, and edge networking deployments. You will collaborate closely with cross-functional teams to facilitate developing end to end strategies that connect our demand, supply, inventory, data center labor and deployment planning. You will work with a truly cross-functional team of internal (demand planning, commodity management, supply operations, data center labor and deployment teams) and external (manufacturers and suppliers) stakeholders to deliver optimal solutions to meet customer demand, and will lead prioritization and allocation decisions as needed. You will leverage strategic and end to end thought leadership, and have strong planning backgrounds while being an expert communicator and leader.

Qualifications

Job responsibilities

• Manage supply planning and fulfillment with GGI’s contract manufacturers. Collaborate with demand planning, commodity management, and supply operations to ensure cost-effective, on-time material delivery for capacity turn-ups.
• Build and maintain strategic relationships with OEMs/tier 2 vendors and drive incremental improvements in supplier performance by establishing and executing a strong operational excellence framework.
• Contribute to planning and delivery of supply chain transformation initiatives and serve as a subject matter expert for supply planning related user journeys, requirements, design and implementation schedules.
• Review and validate demand forecasts, and manage purchasing within allocated budgets. Ensure on-time delivery while minimizing performance and quality issues.
• Monitor supply planning KPIs, identify root causes for gaps, and implement corrective solutions. Deliver effective data reporting to internal and external stakeholders.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• 5 years of experience with manufacturing, supply chain management, or fulfillment planning and execution in a New Product Introduction (NPI) role.
• Experience in supplier relationship management, manufacturing, or supply and demand planning.

Preferred qualifications

• 5 years of experience managing cross-functional or cross-team projects.
• 5 years of supply chain and program management experience across multiple disciplines, ideally in related technical/networking fields with global experience.
• Ability to work independently with minimal guidance.
• Excellent organizational skills and program management capabilities.
• Excellent written and verbal communication skills.

6-Month Programme Management & Operations - School West

YOUR NEW JOB

As a Network Service Engineer, you'll support a large-scale government network environment, ensuring the availability, performance, security, and compliance of critical infrastructure. You'll be involved in network operations, incident resolution, security management, patching, and infrastructure lifecycle activities.
This is a 12-month contract role (renewable), supporting a new long-term government project . Work will be onsite, Mon – Fri office hours.

WHAT YOU’LL BE DOING

• Monitor and maintain network infrastructure to ensure high availability and performance
• Troubleshoot and resolve network incidents, outages, and performance issues
• Perform root cause analysis and support SLA-driven incident management
• Manage routers, switches, firewalls, and load balancers across the environment
• Support firewall policy reviews, security monitoring, and compliance activities
• Execute patching, vulnerability remediation, and lifecycle upgrades
• Support change management, release activities, and rollback planning
• Maintain network documentation, SOPs, CMDB records, and operational reports
• Perform capacity monitoring, trend analysis, and infrastructure health checks
• Participate in standby support and after-hours maintenance when required

WHAT IS NEEDED FROM YOU

• 2–6 years of experience in network engineering, network operations, or infrastructure support
• Hands-on experience with Cisco networking technologies
• Experience supporting enterprise routers, switches, and firewalls
• Familiarity with ITIL processes, incident management, and change management
• Experience with network monitoring, troubleshooting, and operational support
• Eligibility for government security clearance
• Open to occasional overtime

WHAT WILL MAKE YOU STAND OUT

• Experience with Palo Alto, Check Point, or F5 technologies
• Exposure to government, public sector, or highly regulated environments
• Network certifications such as CCNA, CCNP, PCNSE, or equivalent
• Experience supporting large-scale managed services environments
• Familiarity with vulnerability management and security compliance frameworks

Position Summary

We are seeking a highly experienced ApplicationEngineer to support mission-critical Foreign Exchange (FX) electronict rading platforms servicing the Korean financial market. The rolecombines production application support, liquidity management, trading operations, client onboarding, and market connectivity across multiplel iquidity providers and execution venues.

The successful candidate will work closely with Trading, Liquidity Management, Operations, Development, Infrastructure,and Korean business stakeholders to ensure high availability, optimal pricing,and seamless execution of FX products.

Key Responsibilities

FX Trading Platform Support

• Provide Level 2/3 production support for institutional FX trading platforms operating in a 24x5 trading environment.
• Support electronic trading applications including pricing engines, matching engines, market gateways, FIX gateways, OMS, and risk management systems.
• Monitor application health, order flow, pricing latency, quote distribution, and trade execution.
• Investigate and resolve production incidents with minimal impact to trading activities.
• Perform root cause analysis (RCA) and implement permanent corrective actions.

Liquidity Management

• Monitor and maintain connectivity with multiple Liquidity Providers (LPs), Prime Brokers, ECNs, and market makers.
• Configure and maintain liquidity pools, pricing streams, spread configurations, and execution parameters.
• Analyze quote quality, fill ratios, rejected trades, execution latency, and pricing anomalies.
• Monitor liquidity provider performance and escalate pricing or connectivity issues.
• Support liquidity switching, failover mechanisms, and venue management during production incidents.
• Validate market data integrity and ensure accurate pricing distribution to downstream clients.

Korea Market Operations

• Provide operational support for the Korean FX business during local market hours.
• Support KRW Spot, KRW NDF, FX Swaps, Forward contracts, and Cross Currency products.
• Coordinate with Korean banks, brokers, liquidity providers, and institutional clients for trading-related issues.
• Support market opening and closing activities, holiday configurations, settlement calendars, and trading session management.
• Monitor Korea-specific regulatory requirements affecting electronic trading operations.
• Assist business users with onboarding new Korean institutional clients and liquidity providers.

Application& Infrastructure Support

• Support Java-based distributed applications running on Linux environments.
• Troubleshoot issues involving Kubernetes, Docker, Redis, Kafka, RabbitMQ, MySQL, and PostgreSQL.
• Analyze JVM performance, thread dumps, heap dumps, and application logs.
• Support CI/CD deployments using Jenkins, GitLab CI, Helm, and ArgoCD.
• Automate operational tasks using Python, Shell, or Bash scripting.
• Perform production deployments, rollback procedures, and configuration management.

FIX Connectivity

• Configure and troubleshoot FIX Protocol sessions with banks, ECNs, Prime Brokers, and institutional clients.
• Support FIX Logon, Market Data, Order Routing, Trade Capture, and Drop Copy sessions.
• Investigate FIX message sequencing, session disconnects, rejects, and connectivity issues.
• Coordinate certification and onboarding of new FIX counterparties.

ProductionMonitoring

• Monitor production systems using Grafana, Prometheus, ELK Stack, Splunk, AppDynamics, or Dynatrace.
• Create dashboards and alerts for pricing latency, liquidity health, execution performance, and application availability.
• Analyze CPU, memory, network utilization, JVM metrics, and application throughput.
• Participate in disaster recovery exercises and business continuity testing.

Required Skills

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.
• 5–10 years supporting electronic FX trading systems.
• Strong knowledge of institutional Foreign Exchange markets.
• Experience with liquidity aggregation and Smart Order Routing.
• Experience supporting KRW Spot and KRW NDF products.
• Strong understanding of electronic market making and pricing workflows.
• Hands-on experience with FIX Protocol (4.2/4.4/5.0).
• Linux system administration experience.
• Strong SQL skills with MySQL/PostgreSQL/Oracle.
• Experience with Redis, Kafka, RabbitMQ, or ActiveMQ.
• Experience supporting Java enterprise applications.
• Knowledge of Kubernetes, Docker, OpenShift, or cloud-native deployments.
• Experience using Grafana, Prometheus, ELK, Splunk, or AppDynamics.
• Proficiency in Python, Shell, or Bash scripting.
• Experience with Git, Maven, Jenkins, Helm, and CI/CD pipelines.

Preferred Experience

• Experience supporting Korean financial institutions or FX trading desks.
• Familiarity with Korean market conventions, settlement cycles, and KRW trading workflows.
• Knowledge of liquidity aggregation platforms such as oneZero, PrimeXM, Integral, Currenex, 360T, EBS, or FXAll.
• Experience supporting low-latency trading infrastructure.
• Familiarity with MAS and Korean financial regulatory requirements.
• Experience working with cloud platforms (AWS, Azure, or GCP).
• Understanding of market risk, credit risk, and trade lifecycle management.

Key Responsibilities in Daily Operations

• Monitor live liquidity across multiple providers and execution venues.
• Resolve pricing gaps, stale quotes, and execution failures.
• Perform client onboarding and liquidity provider onboarding.
• Coordinate with Korean business users during trading hours.
• Execute production deployments with zero trading disruption.
• Support production incidents and maintain 99.99% system availability.
• Maintain operational documentation, SOPs, and runbooks.
• Participate in 24×5 production support and on-call rotation.

An exceptional opportunity has arisen for an accomplished Operations Risk, Business Risk, Controls, or Operations Executive to lead the evolution of a best-in-class 1.5 Line of Defense framework within a global Investment Bank.

This is a highly visible Executive Director appointment, offering the opportunity to influence enterprise-wide risk strategy, operational governance, and organizational transformation across Global Markets Operations.

Reporting to senior Operations leadership, you will be responsible for building and leading an embedded Risk & Controls function that sits at the intersection of Operations, Operational Risk, Compliance, Internal Audit, and Front Office stakeholders. You will play a pivotal role in strengthening the firm's control environment while enabling business growth, operational efficiency, and strategic transformation.

A key strategic priority for this role will be overseeing the risk and control framework supporting the integration of Middle Office functions into Operations, ensuring robust governance, regulatory compliance, and operational resilience throughout the transition.

What You Will Lead

• Define and execute the strategic vision for Risk & Controls across Global Markets Operations.

• Champion a modern 1.5 Line of Defense model, balancing operational effectiveness with independent challenge and oversight.

• Lead the integration of Middle Office functions into Operations, ensuring seamless transition and strong control environments.

• Drive enhancements to RCSA, KRI, issue management, governance, and operational risk frameworks.

• Partner with Operations leadership to embed risk management into business strategy, transformation initiatives, technology programmes, and change agendas.

• Serve as a trusted advisor to senior stakeholders across Operations, Front Office, Risk Management, Compliance, and Internal Audit.

• Lead regulatory engagements, SOX initiatives, audit interactions, and remediation programmes.

• Build and develop a high-performing team of risk and controls professionals across multiple regions.

Who We Are Looking For

• This opportunity is ideally suited to senior leaders who began their careers within Investment Banking Operations and have subsequently progressed into Risk, Controls, Governance, COO, Business Management, Operational Risk, or Chief Controls Office functions.

Successful candidates will typically bring:

• 12+ years of experience across Investment Banking Operations, Middle Office, Operational Risk, Business Risk, Controls, Governance, or COO functions.

• Deep understanding of Global Markets products and post-trade operations, including trade lifecycle management, settlements, reconciliations, client onboarding, regulatory reporting, and control frameworks.

• Proven experience leading large-scale operational transformation, control enhancement, or organizational integration initiatives.

• Strong exposure to regulatory examinations, audit management, risk governance, and operational resilience programmes.

• Demonstrated ability to influence senior stakeholders and drive change across complex global organizations.

• Experience operating within, or partnering closely with, 1st Line, 1.5 Line, and 2nd Line Risk functions.

Please email your resume to Shereen Tan at ShereenT@charterhouse.com.sg for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1107874

Only successful candidates will be notified.