Total 178 operations advisor job vacancies in Information Technology category in The Philippines

OverviewThe App Feedback & QA Operations Specialist owns the process of collecting, analyzing, and acting on user feedback and managing quality assurance operations for mobile and web applications. This role ensures product quality, improves user experience, and accelerates issue resolution by coordinating across product, engineering, support, and design teams.

Key Responsibilities

• Collect and consolidate user feedback from in-app tools, app store reviews, support tickets, usability sessions, surveys, social media, and analytics.
• Triage incoming feedback to identify bugs, usability issues, feature requests, and priority trends.
• Run and maintain QA test cycles: create test plans, write and execute test cases (manual and exploratory), log defects, and verify fixes.
• Coordinate regression, release, and smoke testing for frequent app builds and production releases.
• Reproduce and document bugs with clear reproduction steps, expected vs. actual behavior, screenshots/videos, environment details, and severity/priority assessment.
• Maintain and improve feedback and QA workflows, tools, and dashboards to reduce cycle time and improve visibility.
• Prioritize issues with product and engineering based on impact, user reach, and business objectives.
• Communicate status, risks, and root-cause findings to stakeholders; facilitate bug review and post-release retrospectives.
• Track common user pain points and propose product or UX improvements based on quantitative and qualitative data.
• Support A/B tests and feature rollouts by validating experimental setups and monitoring quality metrics.
• Ensure compliance with accessibility, security, and platform (iOS/Android/web) guidelines as applicable.

Qualifications

• with / without experience in mobile/web app QA, operations, or product support; or related roles combining QA and customer feedback analysis.
• Familiarity with QA tools (test case management, bug trackers like Jira), feedback platforms, and basic analytics tools.
• Strong written communication skills for producing clear bug reports and feedback summaries.
• Ability to reproduce issues across devices, OS versions, and network conditions.
• Organized, detail-oriented, and able to manage multiple releases concurrently.

Desired Skills

• Basic scripting or test automation experience (e.g., Appium, Selenium) is a plus.
• Understanding of app store review processes and release pipelines.
• Experience with user research or customer support workflows.
• Data-driven mindset; comfortable interpreting metrics (crash rates, retention, NPS).

Success Metrics

• Reduction in mean time to acknowledge and resolve critical bugs.
• Lower post-release defect rate and crash-free user percentage increase.
• Faster triage-to-fix cycle and improved user satisfaction scores.
• Clearer, shorter feedback-to-product-action timelines.

Product area

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Job description

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Qualifications

Job responsibilities

• Deploy and operate new data center infrastructure across projects or functions.
• Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and apply the resources needed to resolve identified issues.
• Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
• Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.

Minimum qualifications

• Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
• Experience in Linux Professional Institute Certificate or equivalent working with Linux (Red Hat, Slackware, Fedora, SUSE, Ubuntu, Debian, Gentoo) or Unix (Solaris, AIX, HP-UX, BSD) or another similar operating system.
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
• Experience working within a data center or network operation center environment.
• Experience in project leadership and management.

Technical Officer (Mobility Operations)   

Work Location  :Islandwide, depending on projects

Contract Period: 1 year

Bonus                 :Completion bonus

Budget                :$2,790 - $3,100 (are open to go higher if candidate has more relevant experience)

Working hours: Monday – Friday: 8.30am -6pm

What You’ll Do:

• Plan and coordinate the maintenance of EV charging stations with the contractors.
• Carry out maintenance of EV chargers for certain EV charging station / battery charger swap station models
• Attending to customers’ enquiries and coordinating with landlords before the commencement of maintenance work
• Ensure records are filed properly and data are updated promptly in system. Prepare and collate information for monthly reports
• Performing backend monitoring of the EV charging stations network using the Charging Station Management System and to carry out basic diagnostic of issues
• Responding to and troubleshooting issues/interruptions related to EV charging station hardware/firmware
• Liaise with internal teams (e.g. Engineering, Customer Operations) and contractors to ensure seamless service delivery
• Maintain an inventory of tools, spare parts and maintenance equipment, ensuring availability for site work
• Assist in evaluating contractor performance and provide feedback for continuous improvement
• Perform standby duty during and after office hours for network incidents and special events
• Any other duties and responsibilities as assigned

What You’ll Need:

• Diploma in relevant Engineering field from any of the recognized Polytechnic in Singapore
• Strong analytical and troubleshooting skills, able to interpret technical data and logs from charging systems
• Good interpersonal and communication skills for liaising with contractors, customers, and internal teams
• Able to work on odd timings upon activation, ad-hoc tasks beyond work scope and public holidays and weekends if necessary
• Possesses a valid Class 3 Driving License; preferably with own transportation for travelling to sites

Interest applicants, pls email updated resume to north@recruitexpress.com.sg

Kasey Kong

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Job Description:

This job is responsible for managing complex, high risk, cross functional programs that drive operational excellence and process-led transformation across Global Credit Operations. This role will partner with Operations teams and key stakeholders to identify improvement opportunities, deliver end-to-end projects, and embed sustainable change that enhances efficiency, quality, and client experience. Job expectations include serving as the primary point of contact to department managers for critical process change initiatives, using tools to document program performance, and influencing stakeholders to drive strategic changes.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams, external vendors to perform in alignment with the program objectives. 
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

RequiredSkills

• Bachelor’s degree or equivalent qualification.
• Minimum 7 years’ experience in business change or transformation management.
• Strong end-to-end program management skills with ability to manage multilayer complex, cross-functional initiatives preferably in banking operations.
• Proven stakeholder management and influencing skills.
• Analytical and problem-solving ability to identify root causes and implement solutions.
• Self-motivated to drive non-funded projects and initiatives.
• Clear, articulate oral and written communication skills.
• Proficient in MS Office (Excel, Word, PowerPoint, MS365, Copilot); highly organized and able to work in a team environment.

Job Responsibilities

We’re looking for a proactive and hands-on Technology Operations and Service Management lead who thrives in fast-paced environments and is passionate about building resilient systems from the ground up. In this role, you’ll be the guardian of production stability, bridging engineering, support, and business to ensure our tech stack is reliable, scalable, and ready to grow with us.

You’ll wear multiple hats—part SRE, part incident commander, part operations strategist—helping us build with operational excellence and run with confidence while embedding AI across different domains.
 

Production Support & Monitoring

• Monitor and support production applications to ensure optimal performance and availability.
• Lead incident response efforts, including communication and coordination across teams.
• Conduct problem management and root cause analysis to prevent recurring issues.
• Coordinate with development teams to address and resolve bugs efficiently.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).

Site Reliability Engineering (SRE)

• Maintain system reliability, availability, and uptime through proactive measures.
• Implement automated healing, monitoring, and alerting solutions.
• Perform capacity planning and system performance tuning to support scalability.
• Conduct regular service operational reviews and audits to ensure adherence to standards.
• Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies.

Data Operations

• Monitor data pipelines to ensure data integrity and timely delivery.
• Manage data-related incidents and maintain lineage tracking for transparency and traceability.

Technology Operations and Service Management

• Provide input on operational requirements during design
• Participate in non-functional testing (e.g., performance, failover)
• Define SLOs, SLIs, and error budgets (SRE)
• Collaborate on automation and observability tooling
• Work with Data Engineering to define data pipelines and quality checks
• Define service requirements and SLAs during vendor onboarding
• Contribute to BCP/DR planning
• Provide feedback on incident trends to improve design
• Integrate AI into service desk operations for intelligent ticket routing, resolution suggestions, and trend analysis.
• Use AI to analyze incident trends and recommend design improvements or automation opportunities.

On-Premises Network Devices and Operations

• Monitor and manage on-premises network infrastructure including routers, switches, firewalls, and load balancers.
• Ensure network performance, availability, and security through proactive maintenance and configuration management.
• Conduct regular network health checks, firmware updates, and hardware lifecycle planning.
• Respond to and resolve network-related incidents, including root cause analysis and documentation.
• Implement and maintain network segmentation, access controls, and compliance with internal security policies.

Job Requirements

• Education: Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: 5+ years in IT operations, service management, or related roles, ideally in high-growth or startup environments.
• Ops Leadership: Proven ability to lead cross-functional teams across Production Support, SRE, DevOps, and Service Management.
• Frameworks & Best Practices: Experience with ITIL framework and service management best practices.
• Incident & Problem Management: Strong track record in leading incident response and driving root cause analysis.
• Performance & Reliability: Experience in capacity planning, performance tuning, and building reliable systems.
• BCP & DR: Hands-on experience with Business Continuity and Disaster Recovery planning and execution.
• Entrepreneurship Mindset: You’re resourceful, collaborative, and thrive in environments where you can make a big impact quickly.

About the Role

We are looking for a skilled and proactive Database Engineer to design, implement, and maintain robust, scalable, and secure database systems. You will play a key role in managing both cloud and on-premise data platforms, ensuring high performance, reliability, and data integrity across the organisation.

Key Responsibilities

Database Implementation & Operations

• Design, deploy, and manage databases in alignment with architectural standards and technical specifications
• Configure and maintain data storage solutions across relational, non-relational, and hybrid environments
• Manage cloud-based database infrastructures with a focus on cost efficiency, scalability, and performance

Performance & Optimisation

• Identify and implement database tuning strategies, including indexing and query optimisation
• Monitor and troubleshoot performance issues across relational and NoSQL database systems

Data Lifecycle & Reliability

• Define and enforce data lifecycle policies, including retention, archival, and deletion strategies
• Develop and maintain robust backup and recovery processes to ensure data availability and integrity

Security & Compliance

• Ensure database security, including access controls and adherence to organisational and regulatory requirements
• Collaborate with cross-functional teams to support data governance, compliance, and audit initiatives

Automation & Efficiency

• Automate routine database administration tasks to improve operational efficiency
• Leverage scripting and automation tools to streamline deployment, monitoring, and maintenance processes

Qualifications & Skills

• Bachelor’s Degree in Computer Science, Information Systems, or a related discipline
• Minimum 5 years of experience in database administration across multiple database architectures
• Strong experience with relational databases such as Microsoft SQL Server and PostgreSQL
• Hands-on experience with NoSQL databases (e.g., Cassandra, MongoDB) is an advantage
• Familiarity with object storage solutions such as AWS S3 or Nutanix Object Store
• Knowledge of graph databases (e.g., Neo4j) is a plus
• Strong expertise in performance tuning, indexing, and query optimisation
• Experience in data lifecycle management, including retention and archival strategies
• Proficient in scripting and automation using Python, Bash, or PowerShell
• Strong analytical thinking, problem-solving abilities, and stakeholder collaboration skills

Work Location: One North

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to kayla@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Responsibilities

• Perform production job support and track incidents to closure especially on the batch job recovery and failures
• Conducting EVMS (Enterprise Vulnerability Management System) assessment and patching to ensure data accuracy and integrity.
• Participating in on-call rotations to address urgent monitoring issues outside of regular business hours.
• Respond to alerts and incidents generated by monitoring systems, investigate root causes, and implement corrective actions to resolve issues promptly.
• Evaluate potential solutions relating to business intelligence and data warehouse and make recommendations to resolve business problems
• Liaise closely with vendors and project team members in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
• Support the team in defining, tracking and documentation of the technical deliverables expected
• Provide 24/7 primary application maintenance support on technical aspects

Requirements

• Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
• Five (5) years’ experience in developing, implementing and maintaining data warehouse.
• Strong experience in using Informatica PowerCenter with ability to diagnose and troubleshoot ETL errors.
• Strong SQL skills using Oracle and SQL server databases.
• Thorough understanding of data warehouse concepts, dimensional design, and ETL optimization.
• Experience in data modelling and design.
• Ability to manage users, vendors and coordinate with multi-disciplinary teams.
• Strong analytical skills and ability to work independently, as well as in a team

Key Responsibilities:

• Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

• Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

• Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

• Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

• Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

Job Description

To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business Critical failures. To provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the clients facilities strictly adhere to client and JLL’s policies and procedures. Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyse, rectify and report improvements. Reports to the Data Centre Operations Manager.

Major Responsibilities

• Manager the site operations, including effective hiring, motivation, development, training and discipline of the site operation technicians and maintenance teams.
• Monitor KPI and up-time requirements.
• Support site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.
• To perform additional tasks as required by the Data Centre Operations Manager, and Client Critical Facilities Manager.
• Support advice and consultation to operate the client’s facilities with regard to facilities engineering matters.
• Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations.
• Support daily cadence meetings, monthly operation meeting and quarterly business review with UOB
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation is performed in accordance with approved Client/JLL procedures.

Ideal Experience

• Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
• At least 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Resourceful, analytical and problem-solving skill
• Good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
• Possess relevant DC certifications
• Understands continuous improvement initiatives, client relationships and preparation of reports.

A dynamic and results-oriented Commercial Leader with full P&L responsibility across a growing network of clinics, poised for local expansion and regionalization. The immediate focus of this pivotal role is to aggressively drive sales growth, optimize operational efficiency across all clinic locations, and elevate the end-to-end patient experience, including close collaboration with the customer service team. 

This individual will provide strategic vision and hands-on leadership to the Area Clinic Managers, Clinic Managers and the broader clinic teams. Proven success in this role will unlock significant growth opportunities to lead a multi-functional team and shape the future trajectory of the organization.

Key Responsibilities:

Strategic Leadership & Business Growth

• Provide visionary leadership and strategic direction to the Area Clinic Managers, Clinic Managers and the wider clinic teams, fostering a culture of high performance and accountability.

• Develop, propose, and collaboratively execute (with team) comprehensive sales and operational strategies to achieve ambitious revenue targets, maximize patient acquisition, and enhance patient retention across all locations.

• Identify and evaluate new opportunities for growth, service diversification, and strategic partnerships to expand the organization's reach and impact.

• Serve as a critical liaison between the clinics and the multi-functional teams, providing regular, insightful updates, data-driven recommendations, and proactively identifying opportunities and challenges.

• Collaborate effectively with multi-functional teams, including retail, to align priorities, secure necessary support, and ensure seamless execution of initiatives that drive both top and bottom-line results.

• Lead and oversee the successful planning, execution, and post-launch optimization of new clinic openings and renovation projects, ensuring on-time and on-budget completion.

Operational Excellence & Cost Optimization

• Drive a culture of continuous improvement by identifying, prioritizing, and implementing process enhancements and best practices across all clinic operations.

• Proactively propose, monitor and analyze key performance indicators (KPIs) related to sales, operations, patient satisfaction, and cost efficiency, leveraging data to inform strategic decision-making and course correction.

• Implement robust cost management strategies and identify opportunities for operational efficiencies without compromising quality or patient experience.

• Ensure consistent adherence to all relevant regulatory compliance standards across all clinic operations.

Exceptional Patient Experience

• Oversee and empower the customer service team to deliver consistently exceptional first-touch and ongoing patient experiences, fostering loyalty and positive word-of-mouth.

• Champion a patient-centric culture across the organization, ensuring that all operational decisions and initiatives prioritize the needs and satisfaction of patients.

• Develop and implement strategies to continuously improve patient feedback mechanisms and utilize insights to enhance service delivery.

Team Leadership & Development

• Provide strong mentorship and guidance to the whole Sales and Operations organization, fostering their professional growth and leadership capabilities.

• Work collaboratively with clinic teams to ensure seamless daily operations, leveraging the dotted-line reporting structure of physicians to enhance agility and communication.

• Foster a positive and collaborative work environment across all clinic teams, promoting open communication, shared goals, and mutual respect.

Strategy and Planning

• Lead and contribute to special projects as assigned by the Chief Executive, demonstrating adaptability and a proactive approach to organizational needs.

• Play a key role in the development and execution of the overall organizational strategy, providing operational insights and perspectives.

Qualifications:

• Minimum of 10 years of progressive experience in sales and operations leadership roles, demonstrating increasing levels of responsibility and impact.

• Proven ability to independently develop and execute strategic plans, prioritize effectively, and lead teams to achieve ambitious goals.

• Exceptional ability to operate both strategically (zooming out) and tactically (diving into execution details) as needed.

• Strong preference for candidates with experience in Traditional Chinese Medicine (TCM) clinics; however, relevant experience in high-touch retail or service industries with a focus on customer experience will also be considered.

• Demonstrated success in driving sales growth, optimizing operational efficiency, and improving customer/patient satisfaction.

• Proven ability to build strong relationships and effectively collaborate with cross-functional teams and senior leadership.

• Experience in managing P&L responsibilities and a strong understanding of financial performance metrics will be a plus

• Experience with new clinic openings or expansions is highly desirable.

• A Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.

Desired Skills & Attributes:

• Strategic thinker with a results-oriented mindset.

• Strong leadership and team-building skills.

• Excellent organizational and time management abilities.

• Highly adaptable and resilient in a dynamic and growing environment.

• Excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.

• Strong communication, presentation, and interpersonal skills.

• Adopts a strong customer-centric approach.

• Proactive and solutions-oriented.

• High level of integrity and professionalism.

Duties:

• Provide daily operational, planning, and administrative support to the Head of Operations and Customer Service

• Contribute to the development, implementation, and continuous improvement of customer service policies, processes, and SOPs to ensure consistent service standards

• Monitor and assess operational performance, identify service gaps, and propose improvement initiatives

• Prepare reports, presentations, and operational documents for management review and decision-making

• Lead, coach, and supervise a team of Customer Service Trainers to ensure effective onboarding and continuous capability development

• Conduct regular check-ins, performance reviews, and coaching sessions to enhance team effectiveness

• Support manpower planning, scheduling, and deployment in collaboration with the department head

• Foster a positive, accountable, and customer-centric service culture within the team

• Plan and execute customer service training programmes across operational systems and service processes

• Ensure training materials are up to date and aligned with operational requirements and system enhancements

• Observe frontline service delivery and provide real-time coaching and corrective feedback where required

• Support initiatives aimed at improving customer satisfaction, service recovery, and overall service quality
  

Requirements:

• Minimum 3–5 years of customer operations experience, with hands-on frontline exposure.

• Proven experience in a supervisory or people management role.
  

Interested Applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

About the role:

1. Estate Management Leadership

• Lead global estate operations across markets, hubs, and lease administration.

• Oversee day-to-day performance, stability, and risk across the portfolio.

• Deliver consistent outcomes while managing local market complexities.

2. Market & Hub Operations

• Manage market and hub teams with clear roles, workflows, and service standards.

• Ensure effective stakeholder, landlord, and regulatory management in-market.

• Drive efficient, control-driven processes within hubs.

3. Risk, Control & Governance

• Own estate operational risk and governance frameworks.

• Lead reporting, issue resolution, and escalation processes.

• Ensure delivery is controlled, auditable, and aligned with stakeholders.

4. Landlord & Compliance Oversight

• Ensure landlord compliance with statutory and safety obligations.

• Manage escalation and remediation of non-performance.

5. Lease Administration & Data Management

• Oversee lease administration, critical dates, renewals, and documentation.

• Ensure accuracy and integrity of estate and lease data for reporting and decision-making.

6. BAU, Transition & Improvement

• Drive operational excellence, continuity, and continuous improvement.

• Lead transition activities alongside BAU operations.

7. People & Partner Management

• Build team capability, accountability, and performance standards.

• Manage partner relationships supporting estate operations.

8. Operational Excellence & Collaboration

• Support workplace strategy by identifying risks and service gaps.

• Collaborate across teams to resolve issues and enhance service delivery.

• Maintain high standards of safety, compliance, and workplace experience.

• Support events, stakeholder engagements, and site operations as needed.

About you:

Key Competencies

• Strong, composed leader able to manage operational complexity through teams.

• Disciplined in risk, governance, and data integrity.

• Balances global consistency with local market needs.

• Confident advising senior stakeholders with clear, practical judgement.

Success in Role

• Stable, well-controlled estate operations across markets and hubs.

• Strong lease administration discipline and data integrity.

• Improved reporting, workflows, and escalation management.

• Market teams focused on stakeholder management; hubs driving efficiency and quality.

Experience & Education

• Extensive leadership experience in estate/property management across complex portfolios.

• Proven track record managing distributed market and hub teams.

• Strong background in operational control (lease admin, data, reporting, governance).

• Experience in regulated, risk-driven environments.

• Demonstrated ability to improve operating models while maintaining BAU stability.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

Job Description

• Industry/ Organization Type: ICT Services Provider (Data Centre)
• Position Title: General Manager
• Working Location: North-East Region
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee daily data centre operations to ensure continuous uptime, reliability, and service availability.
• Develop, implement, and enforce operational policies, procedures, and best practices.
• Lead incident management processes, including troubleshooting, root cause analysis, and corrective actions.
• Manage and monitor critical systems such as UPS, generators, cooling systems, BMS, etc.
• Plan and coordinate preventive maintenance, shutdowns, and infrastructure upgrade activities.
• Manage vendors and contractors, ensuring performance meets agreed service level agreements (SLAs)
• Oversee contract management, including renewals, negotiations, and compliance with procurement policies.
• Evaluate vendor performance regularly and recommend improvements or alternative solutions.
• Maintain strong relationships with external partners to ensure seamless support and service delivery.
• Supervise preventive and corrective maintenance of electrical, mechanical, and IT infrastructure.
• Ensure full compliance with safety, environmental, and regulatory requirements.
• Monitor facility capacity and resource utilization and plan for future expansion needs.
• Drive initiatives to improve energy efficiency and optimize operational costs.
• Lead, mentor, and develop a team of data centre engineers and technicians.
• Plan and manage staffing schedules to ensure smooth 24/7 operational coverage,
• Conduct audits and risk assessments to maintain compliance.
• Act as the main point of contact for stakeholders, providing regular updates, reports, and coordination with internal teams.

APPLY NOW!!!

• Bachelor’s degree in Engineering, Information Technology, or a related discipline.
• At least 8 years of experience in data centre operations, including a minimum of 5 years in a leadership role.
• Strong knowledge of data centre infrastructure management, including electrical, mechanical, and IT systems.
• Experience in data centre design, implementation, and operations management.
• Familiar with servers, racks, cooling systems, power systems, and storage infrastructure.
• Knowledge of industry standards such as ISO 27001 and related compliance requirements.
• Proven leadership and people management skills to effectively lead teams in a high-availability environment.
• Excellent communication and stakeholder management abilities.
• Capable with budgeting, forecasting, and operational planning.
• Ability to develop and implement processes to enhance efficiency, reliability, and performance.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84120 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Responsibilities

• Perform daily checks to ensure lighting, projection, and audio systems are functioning properly
• Support daily show operations, including system testing, show execution, and projection setup
• Prepare daily reports and coordinate maintenance of multimedia equipment with contractors
• Assist in the upkeep and proper handling of technical tools and equipment
• Conduct routine inspections of technical areas, including control rooms, catwalks, and back-of-house facilities
• Coordinate repair and maintenance works with relevant contractors and teams
• Ensure smooth and safe operation of all technical systems during shows
• Support ad-hoc technical and operational duties as assigned

Job Requirements

• Diploma in Engineering, Technical Studies, or related field
• Minimum 2–3 years of relevant experience in technical operations, AV systems, or show production
• Basic knowledge of lighting, audio, and projection systems
• Hands-on, detail-oriented, and able to troubleshoot technical issues
• Able to work in a fast-paced environment and during shifts, including evenings/weekends if required
• Good teamwork and communication skills

Attention to: Debbie Tan (debbie.tan@elitez.asia)

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Debbie TAN | Registrations No: R26159853

About the Role

We are seeking an experienced and strategic Head of Operations to lead and oversee trading-related operational activities within our organization. This role will be responsible for driving operational excellence across cargo and bunker trading, as well as supporting international market expansion initiatives.

Key Responsibilities

• Lead the development and execution of operational strategies, policies, and planning related to trading operations.
• Oversee end-to-end operational activities including cargo trading, bunker trading, and international market expansion.
• Manage transportation and logistics planning, loading and discharge processes, and ensure quality and quantity assurance.
• Drive supply chain optimization and oversee maintenance of owned vessels (barges/fleet).
• Handle claims management and dispute resolution related to operational activities.
• Ensure compliance with HSSE (Health, Safety, Security & Environment) standards and implement HSSE programs across the organization.
• Liaise and collaborate with internal and external stakeholders to support operational efficiency.
• Coordinate with Holding, Parent Company, and other Pertamina Group entities on strategic and operational matters.

Requirements

• Master’s degree or higher, with at least 13 years of relevant experience in trading operations, shipping, or oil & gas logistics.
• Proficiency in Bahasa Indonesia is required to effectively review Indonesian-language documents and communicate with Indonesia-based stakeholders as part of operational responsibilities.
• Proven experience in managing tanker operations in compliance with MPA and international maritime regulations, or prior experience at Assistant Manager level or above in a major oil company aligned with OCIMF standards.
• Valid Certificate of Competence Class I (COC Class I) or Master Mariner certification in accordance with IMO STCW regulations.
• Strong knowledge of shipping and maritime business processes.
• Holding a Pilot Certificate will be an advantage.

Skills & Competencies

• Strategic thinking and leadership
• Stakeholder management and communication
• Operational planning and execution
• Risk management and problem-solving
• Knowledge of maritime regulations and compliance