Total 956 it manager job vacancies in Information Technology category in The Philippines

We are seeking a highly experienced Application Development Manager to lead the design and delivery of Model Configuration Framework (MCF) solutions within the Risk and Finance domain. This role combines hands-on technical leadership with deep expertise in regulatory risk modeling and financial systems.

Key Responsibilities

• Lead development and implementation of MCF-based applications supporting risk models (PD, LGD, EAD, ECL, CVaR).

• Manage end-to-end application lifecycle: design, development, testing, deployment, and production support.

• Ensure alignment with regulatory frameworks including Basel IV, IFRS9, ICAAP, IRRBB, and regional requirements (MAS, HKMA, APRA).

• Drive architecture and solution design for scalable, high-performance risk platforms.

• Integrate ESG and climate risk capabilities into model frameworks (TCFD, IFRS S1 & S2).

• Lead and mentor development teams; collaborate with Risk, Finance, and Data stakeholders.

• Implement automation and data pipelines using Python, SQL, ETL tools and reporting platforms.

• Oversee regulatory reporting, audit support, and system controls.

Mandatory Requirements (Strict Screening)

• 15-20 years of experience in application development within banking/financial services.

• Strong domain knowledge in risk modeling / regulatory frameworks (IFRS9, Basel, ICAAP, IRRBB).

• Proven experience in MCF / model platforms / risk systems development.

• Hands-on expertise in Python, SQL, ETL, and enterprise data platforms.

• Experience delivering solutions for regulatory reporting (MAS preferred).

• Demonstrated team leadership and stakeholder management experience.

• Exposure to ESG / Climate Risk solutions.

• Experience with ALM / FTP / Liquidity Risk systems.

• Certifications such as CFA, FRM, or ESG Investing.

• Familiarity with cloud or distributed data platforms (Hadoop/Spark).

Job Summary

Lead business development and sales growth for Enetek across key sectors and high-growth Asia markets, driving pipeline development, securing new business, and expanding strategic customer relationships. The role owns end-to-end sales execution, from strategy and opportunity creation to negotiation and deal closure, while collaborating with internal teams to deliver competitive solutions and consistently achieve revenue targets.

Main Responsibilities

1. Develop and execute winning sales strategies for both new and existing Enetek solutions, particularly across:

• Telecommunication

• Datacentres

• Utilities

• Commercial & Industrial

• Renewable Energy & BESS

• EV Charging

2. Own and drive revenue growth across these core verticals, taking full accountability for results.

3. Hunt, win, and expand new business across Singapore, the Philippines, and other high-growth markets identified by the company (including Indonesia, Hong Kong, and emerging Asia markets).

4. Take full ownership of business development, from market penetration strategy to deal closure, consistently building a high-quality pipeline that delivers against and exceeds assigned KPIs and revenue targets.

5. Establish, develop, and dominate strategic customer relationships with key decision-makers, consultants, contractors, and partners to position Enetek as the preferred solution provider.

6. Lead from the front in opportunity creation, prospecting, qualifying, and converting high-value deals in competitive environments.

7. Deliver compelling technical and commercial presentations, confidently positioning complex solutions and driving customer conviction.

8. Take charge of proposal development, tender management, commercial negotiations, and deal structuring to secure profitable business outcomes.

9. Work closely with engineering and product teams to shape winning solutions, ensuring technical accuracy, competitiveness, and alignment with customer requirements.

10. Maintain full visibility and control of the sales funnel through disciplined pipeline management, forecasting, and reporting, including preparation of detailed sales reports, market insights, and competitor analysis.

11. Actively represent Enetek in the market, own the brand presence, build influence, and open doors at the highest levels.

Job Requirements

• Diploma/Degree in Electrical Engineering / Degree in Electrical & Mechanical Engineering
• 8-10 years of relevant experience in Telecom or other relevant industrial background
• Excellent market-driven (business development) and strategy execution capabilities
• Excellent communication and presentation skills, with confidence engaging both technical and non-technical stakeholders
• Technical knowledge of AC UPS / DC Rectifiers and batteries
• Strong sense of ownership and the discipline to manage a large portfolio of accounts without constant supervision.
• Collaborative team player, able to work effectively across engineering, product, and operations teams
• Willing to travel as and when needed

Responsibilities:

• Led technical team in reviewing and optimizing designs, shop drawings, and project documentation to ensure accuracy and compliance
• Collaborated with consultants and construction teams to improve constructability and streamline project delivery
• Managed design approval processes, resolving technical issues efficiently and minimizing project delays
• Ensured all designs met contractual requirements, industry standards, and client specifications
• Coordinated with BIM and multidisciplinary teams to resolve technical clarifications and enhance workflow
• Identified potential risks early and implemented mitigation strategies to protect project outcomes
• Prepared and presented design progress reports and updates to management, project teams, and clients
• Supported tender processes with precise technical submissions, contributing to successful bids
• Actively participated in progress, coordination, and site meetings to drive alignment and quality delivery

Qualifications:

• Bachelor’s degree in Civil Engineering (PEB recognized)
• Minimum 8 years in design/design management, with 3+ years hands-on design experience
• Strong expertise in civil engineering design, documentation, and shop drawings
• Solid technical expertise in electrical systems, components, and installation practices
• Good understanding of relevant electrical engineering codes, regulations, and safety standards
• Effective communication and teamwork abilities to collaborate with project stakeholders
• Skilled in reading and interpreting electrical drawings and schematics

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Job Description

Job Summary

• Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites. 

• Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.

• Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.

• Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.

Major duties of this role include:

• Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services.

• Builds and maintains client relationships.

• Is accountable for a thorough risk assessment of the overall program/project.

• Coordinates internal and external project team members' contribution.

• Is responsible for costing of customized solutions and ensuring implementation within budgets.

• Has profit and loss responsibility.

• Works on project management assignments with broadly defined objectives.

• Solves non-routine issues, challenges and problems within field of specialization

• Must apply and demonstrate commitment to industry accepted project management processes, practices, tools, and behaviors.

• Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.

• Lead Customer physical inventory and asset tagging activities.

• Provide Cross-functional team leadership that is in line with Agilent policies and procedures.

• Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.

Qualifications

• Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent.

• 5 to 7 years of laboratory instrumentation support and/or sales experience.

• Strong business acumen skills.  MBA is an asset.

• Ability to manage and understand laboratory instrument service and maintenance business (process & financial).

• Strong customer focus with a customer first mindset.

• Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.

• Team building/development and leadership skills.

• Dedication and commitment to industry standard project management discipline.  PMP certification is an asset.

• Effective collaboration skills.

• 3rd party service provider relationship development and management skills.

• Excellent written and verbal communication skills.

• Customer contracting and Scope of Work development experience.

• Frequent Travel to Macau
  

Key Responsibilities: 

• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop’s Business Units in Singapore and Macau through the development and execution of long and short-term strategies/plans to maximize company profitability and growth

• Provides strategic leadership and direction to Project and Operations Team to identify potential new business opportunities, sites, source, build and renovate aesthetically profitable outlets and prepare lease proposals for approval while demonstrating ongoing communication with Business Development, Project and Operations Team.

• Prepare, manage and achieve company’s annual operating and financial budget

• Work with senior management and financial team to compile and accurately complete all pro-form for budgets, reports and projections to ensure successful lease transactions.

• Serve as lead facilitator both internally and externally for projects, from tender to the opening of the site for business.

• Site ROIs for review and approval by senior management and ownership

• Establish overall business plans and provide regular reports on regional performance, sales and financial budget analysis to senior management

• Maintain and improve established quality and service standards

• Develop and implement labour, maintenance, inventory supplies, cost of goods sold and performance measurement systems, to ensure compliance with overall company goals and objectives

• Ensure vendors / business partnerships supply products and services in accordance with company standards at competitive pricing

• Led a team of area managers, assisted by operations manager in achieving sales targets and overall performance of outlets

• Provide continual communication and follow-up to strengthen company’s training culture, especially at outlet level

• Develop employees by providing ongoing feedback for operational improvement, establishing performance expectations and conducting regular performance reviews
  

Requirement:

• Diploma in Hospitality, F&B, Tourism or related discipline

• Minimum 8 years of business similar managerial experience, preferably in food courts or chain outlets

• Experience in leasing, tendering for tenancy a must.

• Experience working with statutory boards will be an advantage.

• Able to facilitate and orchestrate resources cross functionally to support business development activities

• Strong negotiating skills and knowledge of lease document, terms and process.
  

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

Location: 80 Bendemeer
Working Hours: 24x7 Shift (12 hours)

• 8:30am – 8:30pm / 8:30pm – 8:30am

Summary of the role
We are currently looking for a System Administrator with a minimum of 1 year of experience supporting systems and networks in an enterprise environment. Previous NOC experience would be an advantage. The System Administrator will operate as a Level 1/ Level 1.5 support role in a 24x7 enterprise environment, responsible for proactive monitoring, initial diagnosis, and escalation of incidents.

Responsibilities:
• Administration and management of IT Infrastructure and data center support, which includes basic systems, network, database, and application support.

• Respond to the incoming alerts (system-triggered, e-mail, etc.)

• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)

• Assess incoming alerts to understand their severity and impact before escalating

• Log, update, and manage incidents, requests, and changes in ITSM tools (ServiceNow)

• Perform basic health checks, service restarts, and routine operational tasks

• Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escalating to the appropriate resolver group according to SLA (Service Level Agreement).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.

Requirements:
• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems

• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix Systems administration

• Good analytical and troubleshooting skills in the area of technical fault isolation and rectification.

• Customer-oriented, patient, meticulous, and a strong team player.

• Strong & effective communication and interpersonal skills with a desire to work as part of a team.

• Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career progression and advancement.

• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

Preferred Skills

• Cisco Certified Network Associate (CCNA) – Mandatory

• ServiceNow, SolarWinds -Preferred

• Plan and execute marketing initiatives for AI data center and immersion cooling solutions.
• Create professional content: presentations, solution briefs, case studies, and digital/LinkedIn materials.
• Drive local campaigns, webinars, and events to generate leads and strengthen client engagement.
• Collaborate closely with sales and technical teams to develop customer-facing materials and proposals.
• Represent the company professionally at client meetings and industry events.

Requirements:

• Degree in Engineering, IT, Marketing, Business, or equivalent
• At least 5 years of B2B marketing experience in data centers, IT infrastructure, AI/GPU platforms, or cooling solutions.
• Solid understanding of data center operations, rack layouts, cooling technologies, and GPU-based AI systems.
• Ability to translate technical concepts into clear value propositions for non-technical stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The role will be part of the International Technology and Global Payment Solutions Technology (ITGPST) APAC team. GTST isa technology service delivery organization supporting the Global Banking and Markets business in Asia Pacific for Bank of America. Division designs,architects, and delivers technology solutions on regional and global platformto drive business growth for our Commercial, Corporate & Investment Banking and Markets clients in APAC region.

Bank of America is embarking on a multi-year core banking transformation journey to replace its legacy core banking platformwith modern technology platforms. As part of the core banking platformtransformation, the bank will seek opportunities to revamp & improve its endto end ecosystem to improve operational & technological efficiency. Thecore banking platforms support multiple functions in Global Banking and Marketsbusiness: e.g. payments, deposits, credit, trade finance, foreign exchange,general ledger.

The Senior Application Manager &App Risk Governance Lead will play a leadership role in the core banking application management and maintenance domain. This role will oversee the delivery and maintenance of the core banking applications, both regional/local apps, intothe bank’s ecosystem. He/She will work with product teams, functional leads,technical leads, and vendor SMEs across works-streams (e.g. payments, clearinglocal vendor/regulatory reporting apps) under the core banking transformationprogram and will have direct accountability in ensuring that the core banking applicationsare adhering to the bank’s standards/policies and implemented in accordance toscope, cost, timeline, and quality expectations.

The role is required to work closely with business, operations, and vendor partners, control partners like GIS/Risk/Complianceand various peer groups/stakeholders in technology.

Responsibilities / Key objectives

Technology & Application Risk Management

·        Manage and oversee technology risks, vulnerabilities, and cybersecurity issues related to payment and clearing applications.

·        Lead remediation efforts for application vulnerabilities and track closure of identified risks.

·        Drive End-of-Life/End-of-Support (EOL/EOS)migration initiatives for operating systems and software components.

·        Lead the team to analyze vulnerability reports(server/infra/container scans) and collaborate with vendors and application teams to define and execute remediation plans.

·        Evaluate and validate security testing results, ensuring alignment with internal and external security standards.

·        Drive/support application audits, identify control gaps, and ensure timely resolution of audit findings.

·        Prepare and maintain detailed risk mitigation and remediation documentation.

·        Ensure the design/development to adhere to the bank's enterprise/GIS standards/policies and the enterprise application architecture & roadmap for business systems in the Payments and Clearing domain and coordinates and supervises all activities related to the selection, design, development, implementation, maintenance, and support of these systems ensuring excellence in functionality, response time, stability and availability.

·        Leads and manages the Business Systems IT team, ensuring the efficient and effective use of internal systems to fulfill business objectives. This role serves as the technical/risk governance as well as a technical authority within the IT team and across the organization. Thisrole also coordinates with the Infrastructure team in evolving applications infrastructure, ensuring that it is scalable and flexible and will continue tomeet evolving application architecture in support of business needs.

·        Leads, manages, mentors and provides day-to-day oversight of the ongoing maintenance in BAU environment for around 15+applications, leveraging domain and technical expertise to in the resolution ofcomplex development, enhancement and support issue and in the design, development, testing and implementation to support business users’ needs and in alignment with the latest regulatory / compliance / ITstrategic plans. Foresee and proactively address risks, issues, and dependencies.

·        Ensures prompt resolution of all service requests and regular communication with users during the resolution process.

·        Leads creation, maintenance and regular testing of failover and disaster recovery plans.

·        Ensure and control escalation processes and proactive action in handling critical situations

·        Manages proactive response to system outages to ensure minimal impact to business continuity.

·        Act as the primary liaison between the vendors of the applications and internal technology teams.

·        Manage stakeholder expectations with respect to application stability and quality of maintenance fixes

Governance, Compliance & Reporting

·        Ensure adherence to global information security policies, regulatory requirements, and technology risk frameworks.

·        Provide clear, structured, and timely risk reporting to stakeholders across the region.

·        Lead the application owners on governance updates, issue tracking, and stakeholder communication.

·        Partner with production support, engineering, development, and product teams to coordinate risk actions and audit responses.

Stakeholder Collaboration

·        Work closely with Risk/Control partners, third-party vendors, application managers, and Business Information Security Officers(BISOs) to define mitigation strategies and manage risk posture.

·        Engage with cross-functional teams to ensure controls are effectively implemented and maintained

Essential Skills (Technical / Business Domain / Managerial/ Soft skills)

·        Must have prior experience, at least 12+ years, in SDLC, applicationdesign, implementation or application/Infrastructure maintenance in thePayments and Clearing domain

·        10+ years of experience in managing application/infrastructure upgrades,application lifecycles in BAU environment

·        5+ years of experience in core banking payment systems, domestic andinternational clearing

·        Experience in core banking transformation, and in integrating corebanking systems into a complex, global, technology ecosystem.

·        Proven ability to lead technical teams and manage delivery of complex,integration projects in a matrix organization.

·        Strong experience as both an individual contributor and manager of teamsworking in an Agile development environment.

·        Strong technology delivery capability and leadership from strategyalignment, solution design, E2E coordination to problem solving.

·        Sound knowledge ofthe Wholesale Banking domain: e.g. clearing channels (in particular Asia LocalClearing Gateway and Local Regulatory Applications), payments, deposits,receivables

·        Experience working withproduct and service vendors, and with the onshore-offshore delivery model.

Soft Skills & Attributes

·        Highly dependable,detail-oriented, and risk-focused—proactive in identifying risks before theymaterialize.

·        Strong ownershipmentality with the ability to drive initiatives end-to-end.

·        Ability to drivesenior level discussions with excellent communication skills and the abilityto articulate complex technical concepts.

·        Organized, adaptable,and able to thrive in fast-paced and dynamic environments.

·        Strongcritical-thinking, problem-solving, and decision-making abilities.

·        Proficient withreporting and collaboration tools such as Jira, Confluence, SharePoint.

·        Solid understanding ofapplication security, audit processes, and remediation frameworks.

·        Exceptionally stronganalytical and problem-solving skills.

·        Stay abreast of latest technologyand industry trends. Be the change agent to influence and drive transformation:e.g. DevOps, Agile development.

Desired Skills (Technical / Domain / Managerial/ Language skills)

·        Leading/coachingexperience of internal and vendor staff

·        Finacle or similar core banking solution implementation and integrationexperience in a global bank setup would be a definite plus.

·        Familiarity with regional/globalbanking market practices.

Contract: 1 Year
Location: Client Site (based on assignment)

Job Overview

The System Administrator is responsible for system administration and management across hospital environments, ensuring stability, performance, and security of IT systems, including OS, infrastructure, and hardware.

Key Responsibilities

1. System & Infrastructure Management

• Manage operating systems: Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, Oracle Linux
• Administer system services: Active Directory, DNS, DHCP, ADFS, Azure AD
• Support infrastructure: clustering solutions, SAN/NAS storage, virtualization platforms

2. Incident & Problem Management

• Respond to system incidents based on severity and SLA requirements
• Troubleshoot and resolve issues in high-pressure environments
• Follow incident management processes and workflows

3. Documentation & Reporting

• Maintain system documentation, SOPs, and operational checklists
• Provide reports on system performance, capacity planning, and incident analysis

4. Collaboration & Support

• Coordinate with vendors, telcos, ISPs, and service providers
• Support system transitions and onboarding activities

5. Compliance & Continuous Improvement

• Ensure compliance with IT security policies and regulations
• Participate in ongoing training and skill development

Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience:

o Minimum of 3 years of experience in managing system and hardware infrastructure.

• Certifications:

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).

• Skills:

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking an SAP Basis consultant to join our team. You are expected to possess functional and technical expertise to deploy SAP Basis solutions and best address our customers’ needs.

Responsibilities

• Role is expected to be responsibilities interaction with clients for consultation, project execution, SAP Sizing understand for RISE, SAP performance tuning and other activities associated with support of leveraged SAP environments.
• SAP Basis tasks: Installations and Configurations (SAP S/4 HANA, FIORI, BTP, Cloud connector, SOLMAN, CALM, etc.), S4 Hana Upgrades, SPS, SAML, SSO configuration, Charm, TMS configuration, System Refreshes and Client copies.
• Capable to manage SAP System Architecture, Hardware, and integration landscape and Responsible to manage SAP Business Continuity Planning, Disaster Recovery.
• Experience with implementing an S4/HANA Data migration and transformation efforts during new implementations and upgrades.
• Experience with cutover planning and preparation of data migration runbooks.
• Provide technical leadership to troubleshoot and optimize system performance, ensuring stability and availability of Systems.
• Working knowledge on SAP Patch upgrades & monthly/Quarterly Unix OS Patching activities.
• BTP Configuration, Workzone. Expertise in Troubleshooting range of issues and providing root cause analysis from S/4 HANA to SAP BTP Service and 3rd Party surrounding systems.
• Experience in designing appropriate data migration solutions including, SAP Data Extraction, Transform and Load.
• Experience in cloud environments (e.g., Azure, AWS, GCP) and performance optimization techniques.
• Oversee presales efforts, including developing technical solutions, creating proposals, and delivering client presentations.
• Work closely with sales and business development teams to support bid processes and uncover new business opportunities.

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 6+ years of experience in SAP BASIS/ ABAP Application and Administration.
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Self-motivated and can deliver results and meet timelines with minimal direct supervision

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

About the job

Role Summary

The Technical Delivery Manager is responsible for the end-to-end delivery,governance and stability of enterprise platforms within the client’s technology landscape, including document and content management systems (e.g., OpenText).The role requires strong stakeholder engagement across business and technology teams, including senior leadership and ownership of delivery outcomes aligned to regulatory and operational standards.

Key Responsibilities

Stakeholder Management

• Engage and manage stakeholders across business, operations and technology, including senior management (MD/Director level)
• Act as the primary interface between business users and IT delivery teams
• Facilitate decision-making through structured governance and clear communication

VendorManagement & Continuous Improvement

• Manage vendor performance and deliverables where applicable
• Identify and drive process improvements, automation and efficiency initiatives
• Support technology transformation and modernization programs

Delivery& Governance

• Lead end-to-end delivery of technology initiatives, enhancements and releases across enterprise platforms
• Establish and drive governance cadence including steering committees, working groups and executive reporting
• Ensure adherence to project timelines, quality standards and regulatory requirements
• Manage delivery risks, dependencies and change requests across multiple workstreams

Reporting& Dashboarding

• Prepare and present management dashboards, KPIs and status reports to senior stakeholders
• Provide insights on delivery health, risk exposure and mitigation strategies
• Track and report progress against milestones, SLAs and key performance indicators

Cross-functionalLeadership

• Coordinate across application, infrastructure, network, security and vendor teams
• Drive alignment on solution design, delivery timelines and operational readiness
• Manage dependencies across systems and teams to ensure seamless delivery

ProductionStability & Risk Management

• Oversee production support (L2/L3) to ensure platform stability and performance
• Drive incident, problem and change management processes
• Lead Root Cause Analysis (RCA) and implement preventive measures
• Ensure compliance with audit, risk and regulatory controls

Requirements

• Degree in Computer Science, Information Technology, or related discipline
• 10-12+ years of experience in technology delivery / program management within banking or financial services
• Strong experience in stakeholder management, including senior leadership engagement
• Proven experience in governance, reporting and delivery management
• Familiarity with Enterprise Content Management / OpenText - must have
• Experience in Agile / Waterfall delivery models

PreferredAttributes

• Strong communication and presentation skills
• Ability to operate in a highly regulated, fast-paced banking environment
• Strong ownership, accountability and problem-solving mindset

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the TechAalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured,and only shortlisted candidates will be notified for interviews.

The role

We are seeking a capable and service-oriented Junior IT Systems Administrator with 1–3 years of relevant IT support experience to join our Singapore office on an onsite basis. This roles is responsible for delivering reliable first- and second-line IT support, assisting with system and cloud administration, and ensuring the effective operation of end user computing environments.

The position also involves occasional remote support for the other offices, requiring clear communication and the ability to support users across regions. This role offers an excellent opportunity for an IT professional looking to further develop their technical expertise within a structured and collaborative environment.

Key responsibilities

IT Support & Service Delivery

•      Provide first and second-line IT support to internal users, ensuring timely, professional, and effective resolution of technical incidents and service requests via face-to-face interaction, telephone, email, and instant messaging platforms.

•      Deliver occasional remote IT support to users based in the other offices, coordinating effectively across time zones when required.

•      Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues relating to desktops, laptops, peripherals, and business applications.

•      Install, configure, and maintain end-user hardware and software, including Windows operating systems and approved applications.

•      Support and maintain Microsoft Office /Microsoft 365 and other core business systems.

Systems & Infrastructure Support

•      Assist with day-to-day Windows Server administration, including user account management, access control, monitoring, and routine maintenance tasks.

•      Support cloud-based platforms, primarily Azure/Microsoft365 and associated services, including user provisioning and troubleshooting.

•      Liaise with external IT service providers, infrastructure partners, and software vendors to support issue resolution and system improvements.

Asset Management & Documentation

•      Procure, manage, and maintain IT assets, office equipment, and structured cabling, ensuring compliance with company standards, vendor requirements, and health and safety guidelines.

•      Maintain accurate and up-to-date IT documentation, including asset inventories, user guides, standard operating procedures, and IT policies.

Security, Improvement &Collaboration

•      Maintain awareness of IT and information security risks, best practices, and company security policies, supporting compliance and risk mitigation efforts.

•      Research, test, and assist in the evaluation of new technologies, tools, and applications prior to user deployment.

•      Work collaboratively with business and functional teams to identify recurring technical issues, contribute to root-cause analysis, and support continuous service improvement initiatives.

•      Establish and maintain effective working relationships with internal stakeholders and external partners across regions.

General

•      Undertake any other reasonable duties as required to support IT operations and business objectives.

Training

•      Actively maintain Continued Professional Development (CPD) by participating in training, certification programmes, and ongoing skills development activities

Requirements

•      1–3 years of professional experience in an IT support, service desk, or junior systems administration role.

•      Strong experience supporting Windows desktop and laptop environments.

•      Hands-on experience with Windows Server administration, including user and access management. 

•      Exposure to or experience supporting cloud-based platforms, preferably Microsoft 365 and/or Azure.

•      Strong customer service orientation, with a professional, courteous, and solution-focused approach.

•      Excellent verbal and written communication skills, with the ability to engage effectively with users at all levels.

•      Personable and professional manner, capable of working effectively with diverse teams and cultures.

•      Demonstrated ability to build and maintain positive working relationships with internal and external stakeholders.

•      Ability to manage priorities effectively, handle disagreements constructively, and work towards practical resolutions. 

•      Proactive approach to knowledge sharing, documentation, and feedback.

•      Mandarin language proficiency is advantageous, to support communication with users in the Shanghai office during remote support activities.

Benefits

Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.

·       Competitive salary and discretionary bonus 

·       Learning & Development / CPD opportunities

·       Private healthcare 

·       25 days holiday

Role Purpose:

The Head of IT provides strategic technology leadership and executive-level oversight for technology delivery and operations for Prudential Bermuda. Accountable for establishing and governing a fit-for-purpose enterprise systems architecture and operating model that enables the highest levels of operational excellence and the bespoke/flexible service expected by our High Net-Worth distributors and customers, the role balances local business priorities with regional and global technology standards. The position drives service performance, resilience, risk and control outcomes, and cross-functional partnership, ensuring technology is a trusted enabler of business growth and differentiation through industry-leading operational and systems support.

Key Accountabilities

IT Service Delivery & Operations (40%)
Provide end-to-end leadership for IT service delivery and operations, setting the technology operating model and directing the evolution of systems architecture that supports the highest levels of operational excellence and bespoke/flexible service for the Bermuda business.

• Assure reliable delivery of IT services to the LBU (measured via operational KPIs e.g. service level agreement standards; business user satisfaction scores)
• Provide executive oversight of local IT infrastructure and applications
• Provide governance and oversight of incident, problem, and change management processes (measured via Incident resolution times and first-call resolution rates)
• Direct engagement with regional shared services to secure specialized support
• Hold local vendors and service providers accountable for performance and delivery

Business Partnership (25%)
Partner with Prudential Bermuda leadership as the senior technology advisor, shaping and translating business vision and requirements into a coherent systems and operational roadmap.

• Serve as the primary IT interface to BU leadership
• Sponsor the translation of business requirements into technology solutions
• Champion local business process improvement initiatives enabled by technology
• Ensure business users are enabled through appropriate training and support on technology solutions
• Provide oversight for local projects

Compliance & Standards (20%)
Establish and govern IT frameworks, processes and operating controls aligned with business objectives, global technology standards and regulatory requirements, ensuring clear accountability for compliance, audit readiness and information security outcomes at the local business unit level.

• Ensure adoption and enforcement of global/regional technology standards
• Assure local compliance with policies and controls
• Oversee execution of cybersecurity measures at LBU level
• Ensure local documentation and procedures are maintained and audit-ready
• Collaborate the Global Information Security Officer to ensure no adverse audit or regulatory findings on IT/information security matters

Financial Management (10%)
Provide executive stewardship of the local IT financial plan, ensuring robust governance and effective procedures are in place to set, manage and optimize the IT budget within approved levels, balancing service resilience, regulatory commitments and strategic investment priorities.

• Own and manage local IT budget within the approved annual budget
• Provide governance-level tracking and reporting of local IT expenditures
• Drive optimization of local technology costs

Team Management (5%)
Build, lead and develop a high-performing IT team and vendor ecosystem, setting direction, standards and culture to support Prudential Bermuda’s staff across Bermuda, Singapore and Hong Kong with consistent, service-oriented delivery.

• Build and lead, the Prudential Bermuda team across Bermuda, Hong Kong and Singapore
• Build organisational capability by developing team skills and depth
• Foster & embed a service-oriented culture

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science or a related discipline with at least 15 years of experience within Life & Health Insurance industry
• Fluency in English with demonstrated ability to engage and influence senior executives, regulators, and global technology stakeholders across multiple geographies. Willingness and flexibility to travel to support leadership engagement and delivery oversight.

Skills & Competencies

• Extensive Insurance Industry Expertise:
  Deep, hands-on experience across Life and Health Insurance, including direct insurance operations, underwriting, policy administration, claims, and customer servicing. Strong understanding of regulatory expectations, risk and control environments, and operating models across Asia and offshore jurisdictions. Industry certifications from globally recognised institutions (e.g. LOMA, FLMI)are strongly preferred.

• Greenfield and Transformation Leadership:
  Proven track record in establishing and scaling technology capabilities for new business initiatives and large-scale transformation programmes, including greenfield implementations, platform modernisation, and legacy system sunset and migration. Demonstrated ability to balance speed of delivery with operational stability, regulatory compliance, and long-term scalability.

• Technology Engineering, Architecture &Cloud Expertise:
  Significant experience leading enterprise architecture, solution design and systems integration for complex insurance ecosystems. Strong architectural judgement spanning policy administration systems, digital channels, data platforms, workflow engines, and emerging technologies. Deep experience with cloud platforms—particularly Microsoft Azure—and hybrid operating models. Prior hands-on experience in Prudential Systems like Life/Asia implementation is desirable

• Operational Excellence & Service Leadership:
  Strong background in IT service delivery, operations and governance, including incident, problem and change management across large, distributed environments. Demonstrated capability to improve service resilience, reduce operational risk, uplift SLA performance, and manage large-scale vendor and outsourcing partnerships.

• Data, Analytics & Digital Enablement:
  Advanced expertise in leveraging data platforms, analytics and AI-enabled solutions to drive operational efficiency, customer experience improvement, and management decision support. Proven ability to translate data insights into measurable business outcomes.

• Programme, Portfolio & Change Management:
  Established leader of multi‑million‑dollar, cross‑geography digital and IT programmes with strong governance, risk management and financial stewardship. Experience overseeing complex delivery portfolios, managing delivery risk, and ensuring alignment with business strategy. Formal programme and project management credentials (e.g. MSP, PMP, SAFe) are highly desirable.

• Stakeholder & Leadership Capability:
  Demonstrated success as a senior technology leader partnering closely with CEOs, business executives and regional/global technology teams. Strong people leadership capability with experience building, leading, and developing high‑performing, multicultural teams and ecosystems of strategic technology partners. Recognised for integrity, execution excellence, collaboration, and customer‑centric leadership.

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

The Position

The Technical Manager is responsible to build and maintain an important relationship with our key opinion leaders and other customers; and provides technical services to them as well as support and train Sales Executive in their technical knowledge.

Duties & Responsibilities

• Supports the sales and marketing team in terms of technical aspects during their visit to customers
• Provides technical support to customers.
• Works with the sales and marketing team in managing and solving escalated technical issues.
• Supports product launch process in collaboration with different stakeholders.
• Provides in-depth technical training and consultation regarding product(s)/disease area(s) to colleagues and customers.

Requirements

• Bachelor’s degree in veterinary medicine or Life Sciences
• Broad knowledge on companion animal health
• Capable of managing a substantial amount of scientific information
• Strong business mindset
• High integrity and ethical standards
• Flexibility, open to change, adapts to the changing situations
• Strong analytical ability
• Good listening skills, strong communicator
• Self-supporting, takes initiative, autonomous
• Fluency in both written and spoken English

Interested applicants, please send in your resume to jefferytoh@leeguanchuan.com