Total 3,001 infrastructure engineer job vacancies in Information Technology category in The Philippines

Details:
- 1 Year Contract (Renewable)
- Up to $5,400 + AWS + VB + Other Benefits
- Central area

Duties:

• Administer and maintain databases across DB2, PostgreSQL, MySQL, and Snowflake platforms.

• Ensure database availability, stability, and performance for both OLTP and OLAP environments.

• Perform monitoring, health checks, performance tuning, query optimization, and capacity planning.

• Manage backup, recovery, disaster recovery (DR), and high availability (HA) processes.

• Troubleshoot database issues including performance degradation, replication failures, and data inconsistencies.

• Support cloud database environments on AWS (RDS, EC2) and Snowflake, ensuring security, scalability, and operational efficiency.

• Maintain monitoring and logging tools such as CloudWatch, Grafana, and Splunk, while developing automation scripts for maintenance tasks.

• Support database releases, schema updates, migrations, and deployment activities in collaboration with application and infrastructure teams.

• Maintain technical documentation, SOPs, incident reports, and support continuous improvement initiatives.

• Participate in after-hours support for maintenance activities and critical incidents when required.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or related field.

• Minimum 3 years of experience in Database Administration or Database Engineering across DB2, PostgreSQL, and MySQL platforms.

• Experience supporting production or mission-critical systems, including AWS database services and Snowflake or similar data warehouse platforms.

• Strong knowledge of SQL scripting, stored procedures, query tuning, and database performance optimization.

Interested Applicants, please click Apply Now

Chow Zi Qing
R2199258
Revup Proservices Pte Ltd
EA.24C2366

Key Responsibilities

• Build and maintain scalable data pipelines using Python
• Write production-grade Python code specifically for data processing, transformation, and ETL workflows
• Perform data cleaning, preprocessing, and feature preparation for analytics and AI use cases
• Use data analysis and manipulation tools to handle large datasets efficiently
• Develop reusable Python modules for data ingestion and pipeline automation
• Perform exploratory data analysis (EDA) to understand data patterns and quality issues
• Optimize data workflows for performance, scalability, and reliability
• Support data requirements for AI/ML and Generative AI systems
• Build data services and APIs to support downstream AI applications
• Ensure data quality, consistency, and observability across pipelines

Must have skills:

Python & Data Libraries (Hands-on Experience Mandatory)

Candidates must have solid practical experience with:

• Pandas — data manipulation, transformation, and analysis
• NumPy — numerical operations and array-based processing
• Matplotlib — data visualization and reporting
• scikit-learn — basic ML workflows and model evaluation
• PyTorch — deep learning and AI model experimentation

AI / Generative AI Enablement

• Prepare and structure datasets for ML and LLM-based systems
• Support integration of AI models into data pipelines and applications
• Enable workflows for Generative AI use cases (RAG systems, agent workflows)
• Work with multiple AI model providers:
• OpenAI
• Anthropic
• LLaMA
• Mistral
• Exposure to AI orchestration frameworks such as LangChain, AutoGen, and CrewAI

Core Requirements

• Solid hands-on Python coding expertise focused on data systems (critical requirement)
• Ability to write clean, efficient, production-grade Python code
• Thorough understanding of data structures, ETL pipelines, and data workflows
• Experience working with large-scale structured and unstructured data
• Solid SQL skills for data extraction and manipulation
• Understanding of data modeling and analytics workflows
• Ability to support end-to-end data-to-AI pipelines

Good to Have

• Experience with big data or distributed processing systems
• Understanding of vector databases and embedding-based retrieval systems
• Experience building APIs or services for data/AI systems
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Exposure to production monitoring and data observability tools

Role Overview

We are looking for an experienced Senior Data Engineer to build scalable, secure, and high-performing data solutions that support digital transformation and data-driven decision-making. In this role, you will design and maintain data pipelines, data models, and data warehouse solutions while working closely with business users, IT teams, and data stakeholders across complex technology environments.

Job Responsibilities

• Translate business data requirements into technical specifications.
• Collaborate with IT teams on technology stack, infrastructure, and security alignment.
• Design and build data ingestion pipelines to collect, clean, merge, and harmonize data from multiple source systems.
• Monitor databases and ETL systems, including capacity planning, maintenance, performance tuning, and issue prevention.
• Construct, test, and maintain reusable data models based on end-user requirements.
• Design and build secure mechanisms for users and systems to access data from the data warehouse.
• Research, propose, and develop new technologies and processes to improve data infrastructure.
• Work with data stewards to establish and enforce data governance policies, best practices, and procedures.
• Maintain data catalogue, metadata, and data lineage documentation.
• Implement data quality checks and validation processes to ensure data accuracy and consistency.
• Implement data security best practices, including access control, encryption, and data masking.

Job Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, Information Technology, or related disciplines.
• Strong understanding of system design, data structures and algorithms, data modelling, data access, and data storage.
• Hands-on experience with cloud technologies such as AWS, Azure, or Google Cloud.
• Experience with Databricks.
• Experience in designing, building, and maintaining batch and real-time data pipelines.
• Experience with orchestration frameworks such as Airflow or Azure Data Factory.
• Proficient in Python, Shell Scripting, and SQL.

Preferred Requirements

• Familiarity with CI/CD pipelines.
• Familiarity with DevOps tools such as Docker, Git, and Terraform.
• Experience implementing technical processes for data security, data quality, and data governance.
• Familiarity with government systems and policies relating to data governance, data management, data infrastructure, and data security will be an advantage.
• Experience in Climate and Weather domains will be an added advantage.

Role Overview

We are looking for an experienced Senior Software Engineer (Web) to build and enhance robust web systems that support Weather Information Dissemination. This role involves working on complex enterprise systems, improving engineering practices such as CI/CD and SRE, and partnering closely with technical teams and stakeholders to deliver scalable, resilient, and high-impact digital solutions.

Job Responsibilities

• Partner with software engineers and cross-functional teams to understand development delivery and system resiliency objectives.
• Assess existing technical landscapes, workflows, and processes to identify inefficiencies, pain points, and improvement areas.
• Recommend suitable engineering practices such as CI/CD and Site Reliability Engineering (SRE) to improve system performance and delivery efficiency.
• Develop transition roadmaps from current-state systems to future-state solutions, including recommended tools, processes, and best practices.
• Explain complex technical concepts clearly to stakeholders and provide actionable recommendations.
• Prepare supporting diagrams and documentation where required.
• Support proof-of-concept initiatives to validate solutions and assist during early implementation stages.
• Collaborate with fellow Software Engineers to share insights, tools, scripts, and best practices.
• Support continuous improvement and knowledge sharing across engineering teams.

Job Requirements

• At least 6 years of experience in an individual contributor software engineering role.
• Hands-on experience with React and TypeScript.
• Experience with Node.js will be an advantage.
• Experience with cloud service providers such as AWS, Azure, or Google Cloud Platform will be an advantage.
• Strong track record in large-scale partner solution implementation, preferably in complex enterprise environments.
• Strong communication skills with the ability to bridge technical discussions between internal teams and external partners.
• Experience working in highly secured or air-gapped environments such as government, banking, or similar systems will be an advantage.

At Intelligen, we’re building something different. Over the past three years, we’ve evolved from a bold startup into a trusted partner for some of Australia’s most complex data transformations. We’ve helped organisations move from legacy to modern cloud platforms, embed governance into decision-making, and bring AI into the hands of business users - responsibly and at speed.

Now, as we scale into Southeast Asia, we’re looking for a Data Engineer who’s passionate about modern, cloud-agnostic data platforms and building analytics-ready solutions on Snowflake. This is your chance to work on high-impact projects across the region and help shape how data is built, modelled, and used to drive meaningful outcomes.

About the Role

We’re seeking a hands-on Data Engineer with strong experience across cloud-agnostic data platforms, focusing on Snowflake, to design, build, and optimise data pipelines for clients across Southeast Asia and APAC.

You’ll be part of an integrated Intelligen consulting team, working closely with our architects, senior consultants, and client-side technical stakeholders. This role is ideal for engineers who are hands-on, delivery-driven, and comfortable working in fast-moving, iterative project environments.

What You’ll Do

• Design and build data pipelines across cloud environments (AWS, Azure, and/or GCP)
• Build and optimise data solutions in Snowflake
• Develop robust ETL/ELT solutions and data models to support enterprise analytics
• Optimise performance, scalability, and reliability across cloud data architectures
• Work closely with business stakeholders to translate needs into technical outcomes
• Contribute to data governance, quality, and lineage initiatives
• Collaborate with cross-functional teams across Australia and APAC
• Support pre-sales, technical design sessions, and proof-of-concept (POC) work

• 3–5+ years’ experience in data engineering roles
• Solid Snowflake experience is essential, including schema design, performance tuning, and warehousing best practices
• Strong, hands-on ETL expertise
• Ideally experience with SQL, data modelling (dimensional/domain), and modern data stack tooling.
• Ability to operate in “doer mode”, comfortable rolling up sleeves and delivering quickly in line with agreed standards
• Consulting experience is a plus but not required; strong communication and problem-solving skills are essential.
• Ability to deliver independently within a structured consulting engagement.

We’re not just delivering AI and data projects.. we’re humanising them. That means we care deeply about the how, not just the what. We value curiosity, creativity, and a willingness to challenge the status quo. We look for people who are driven to build a business, get curious, and offer opinions and ideas.

You’ll join a team that’s smart, kind, and ambitious. You’ll have real influence - in your projects, your practice, and the broader business. And as we grow, so will you.

Here’s what that looks like:

Grow With Purpose

• Structured development pathways so you always know what you’re working toward.
• Paid certifications across all major cloud and data technologies — because mastery matters
• Weekly training, guilds and knowledge exchanges where practitioners share real project insights.
  

Support That Helps You Thrive

• A dedicated support lead to mentor, guide and help you navigate your career
• Regular 360° feedback loops, giving you clear direction and honest insight into your progress.
  

A Community You’ll Enjoy Being Part Of

• Innovation days where you can experiment, prototype and sharpen new skills.
• Team days, social catchups,  many new community clubs…
• Opportunities to lead, influence and shape our growing practice as we expand across the region.
  

If you want to be part of a team that cares just as much about how we deliver as what we deliver; where curiosity is valued, ideas matter, and your impact is felt - drop us a message and start the conversation today...

• Develop and deploy AI/ML software solutions for engineering applications.
• Build, train, and optimize machine learning and deep learning models.
• Develop software applications using Python.
• Integrate AI solutions into products and systems.
• Troubleshoot, test, and enhance software performance.
• Prepare technical documentation and reports.

Requirements

• Degree in Computer Science, Computer Engineering, AI, or related field.
• Strong Python programming skills.
• Experience with AI/ML frameworks such as TensorFlow, PyTorch, or Keras.
• Good understanding of machine learning concepts and data processing.
• Strong analytical and problem-solving skills.
• Knowledge of Git is preferred.
• Experience with cloud platforms, embedded systems, or Edge AI is an advantage.

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd
EA Licence No: 95C2823
Posting Personnel: Quennie Chen

EA Personnel Registration No: R1222837

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Technical Sales Engineer
• Working Location: Joo Koon
• Working Hours: 5 days (8am-5.30pm)
• Salary Package: Basic Salary $4,000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Respond to customer inquiries via the portal or email.
• Download, update, and track customer product Bill of Material (BOM), drawings, specifications, and revisions.
• Prepare sales quotes, proposals, and tender documents during the request-for-quotation (RFQ) stage.
• Verify compliance with specifications before submitting proposals to customers.
• Calculate costs for materials, machining, cladding, and other related expenses for quotes.
• Ensure quotes are competitive and maintain a healthy profit margin.
• Follow up on proposals to secure orders from clients.
• Create and distribute a Sales Order Job Launch upon receiving purchase orders.
• Manage active sales orders and delivery schedules.
• Build and maintain good customer relationships to enhance satisfaction.
• Coordinate with other departments to compile and submit necessary documentation (e.g., pre-production, final product, concessions/non-conformances).
• Maintain positive communication with customers regularly.

APPLY NOW!!!

• Diploma or Bachelor's Degree in Mechanical Engineering or related field.
• Highly motivated and driven.
• Excellent interpersonal and communication skills.
• Team player with good analytical and problem-solving abilities.
• Capable of handling ad-hoc projects and multitasking.
• Proficient in MS Office tools.
• Knowledge or interest in oilfield components and equipment is a plus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #73467 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a one of the leading players in the Industrial Manufacturing industry. Due to business needs, they are now recruiting a Application Engineer to be part of their Sales team to support their business needs. They are located in the East - easily accessible.

Job Responsibilities of Application Engineer:

• Evaluate technical requirements of sales opportunities and recommend suitable product solutions
• Advise customers on product selection for standard and specialized applications
• Review customer specifications to assess feasibility and solution fit
• Prepare and support technical proposals for standard, modified, or custom solutions
• Provide product training and technical presentations to customers
• Offer on-site support including product selection, installation guidance, and troubleshooting
• Handle and resolve technical complaints effectively
• Support marketing activities such as trade shows, promotions, and technical content development
• Gather customer feedback to support product improvements and new product development
• Assist in product launches and product line optimization initiatives
• Build and maintain strong relationships with internal and external stakeholders
• Coordinate projects and ensure clear communication across teams
• Apply structured problem-solving and process management tools

Requirement

• Degree in engineering field
• 5-10 years of application engineer experience in industrial manufacturing sector
• Comfortable with overseas travelling

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

• Well Established Company (System Integrator – Engineering Solution Provider)

• Salary Range: $4500 to $6500 + AWS + VB

• Excellent Welfare and Benefits + Career progression

• Working location: North-east

• Working hours: 8:30am – 5:30pm (Monday to Friday)
  

Responsibilities:

• System configuration, administration and maintenance support

• Provide technical proposals and deliver with quality standards and deadlines

• Provide technical guidance and expertise to the team, assisting with problem-solving and decision-making

• Participate in Cybersecurity Risk Assessment, hardening and VAPT (Vulnerability Assessment and Penetration Testing)

• Setup and configure for Network, Firewall and Switches

• Perform system cybersecurity hardening, verification and cybersecurity assessment test and VAPT
  

Requirements:

• Degree in Computer Science, Information Technology, Cybersecurity Operation or relevant disciplines

• Proficient with Cybersecurity principles

• Good understanding of cybersecurity hardening methodologies. scripting and tools

• Be familiar with Windows/Linux OS and have hands-on experience with Windows/Linux OS hardening and MS SQL Server hardening\

• Has knowledge in TCP/IP network switch and routing, CCNA, CISSP, Security+, CISA certified will be a plus
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

What you will do:

The Senior Application Engineer is responsible for technical support – primarily customer quotations and business development case studies for various composite applications. Key emphasis will be on the ability to understand customer requirements and rapidly demonstrate how composite based solutions can be utilized to provide solutions with costing, timing, and resources included in the proposals. This position will require travel with the business development team to customer facilities during visits to discuss these future opportunities in depth.

How you will do it:

• Provides customer support by responding to requests for technical queries with detailed analysis of building management system, schedule of creation, tooling costing, and submittal of design and process improvements, when applicable, to meet all customer product needs.

• Works with engineering, sales, and ops staff to understand standard component fabrication techniques, standard composite materials to use, and current demands of our customers to formulate design details for the sales staff and our customers.

• ·Provides product technical engineering information by creating and giving presentations on customer proposals. This contains, but is not limited to, 3D representations of finished goods, 3D representations of tooling, etc.

• ·Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, and other professional and technical personnel.

• Conceptual design of composite components and assemblies to support proposals

• Generate solid and surface component and assembly CAD models

• Ability to compose detailed bill of materials for proposals

• Work as part of a team of design and engineering and ops staff

• Knowledge of ACMV and controls associate with Johnson Control Metasys will be an advantage

What we look for:

• Bachelor's Degree in Process & Instrumentation Engineering, Electrical Engineering with minimum 1 year relevant working experience

• Possess knowledge in PLC programming. Pcvue or ICONICS software

• Transportation composite or other composite experience preferred

• Willing to learn new things

What to expect:
● Design, develop, and maintain software applications: Write clean, scalable, and efficient code to create software solutions that meet user needs.
● Collaborate with cross-functional teams: Work closely with product managers, designers, and other engineers to deliver high quality citizen-centric products.
● Participate in code reviews: Ensure code quality and share knowledge with team members to improve overall team performance.
● Debug and troubleshoot issues: Identify and resolve software defects and performance issues.
● Implement automated testing and continuous integration: Ensure the reliability and stability of the software through automated tests and CI/CD pipelines.
● Documentation: Create and document technical designs that are aligned with architectural guidelines.
● Stay updated with the latest industry trends: Continuously learn and apply new technologies and best practices to improve our products.
● Mentorship: Provide guidance, share knowledge, and support the professional growth of junior engineers through regular feedback and collaboration.
● Act as a technical lead when required: Drive technical direction, make architectural decisions, and ensure alignment with best practices and business goals.

Experiences we look out for:
● Min. 4+ years of relevant working experience in software development, preferably in full stack web development.
● A degree in Computer Science or a related field is preferred.
● Possess a strong understanding of computer science fundamentals, including data structures, algorithms, programming skills, and software design principles and patterns.
● Proficient in full stack development with hands-on experience using technologies such as React, Node.js, and PostgreSQL
● Experience with CI/CD pipelines, automated testing, and DevOps practices.
● Familiarity with cloud services, with added advantage for experience in AWS services.
● Demonstrated strong ability to write clean, maintainable, and efficient code in a collaborative environment.

Character traits we look out for:
● Adaptable and Agile: Thrives in a fast-paced environment, able to pivot and embrace change with ease.
● Proactive and Driven: Takes initiative to contribute and make an impact, even in uncertain situations.
● Curious and Eager to Learn: Demonstrates a strong drive for self-discovery and skill development.
● Open-Minded: Welcomes new ideas, feedback, and perspectives to foster innovation.
● Team Player: Works collaboratively and values the success of the team over individual achievements. Be willing to share insights and ideas, contributing to the growth of the team.
● Ownership and Accountability: Takes responsibility for assigned tasks and ensures quality delivery.

Responsibilities:

• Follow the Software Development Life Cycle (SDLC) to develop a high quality and maintainable software that meets user’s requirement.
• Drafting of functional and detailed design specifications
• Based on client requirements, interpret and identify design parameters, ensure solutions are implemented accurately and within budget to meet project requirements and schedules
• Participate in control system requirement analysis
• Design, create detailed electrical schematics drawings and updating.
• Source and select Electrical Components, Preparation, and Issue of BOM
• Software Programming (PLC and HMI), System Implementation, Testing, Debugging.
• Maintain detailed documentation
• Coordinate with relevant department to meet customer requirement and keep to project schedules
• Perform basic electrical wiring and troubleshooting
• Analyze existing software and identify areas for modification and improvement
• Keep to project schedules and resolve software and electrical issues in a timely manner
• Support Remote and On-site troubleshooting at customer’s sites

Requirement:

• Diploma / Degree in relevant Engineering discipline.
• Minimum 2 years of relevant experience in the automation/semiconductor industry. Candidates will be offered a senior position based on qualification and/or experience.
• Strong programming skills in PLC and HMI. Preferably Omron and Mitsubishi PLC, Proface HM
• Strong troubleshooting and analytical skills
• Able to read, design and troubleshoot from electrical schematics
• Good command of written and spoken English
• Highly motivated, driven by excellence and having an eye for details.
• Able to work under tight schedules
• Able to work after office hours when required
• Able to go on business trip within short notice when it is required

Added Advantage -

• Programming skills in Motion Control, Analog, PIDs, Process Control.
• Knowledge of high-end fieldbus communication (eg. Modbus, EtherCAT, EIP)

Job Specializations:

· Engineering – Automation and Control Engineer / PLC Programmer.

This role requires a pro-active person who can work effectively as part of the team. Possess good communication skills both written and spoken. Highly responsible and able to work under tight timelines with good organisational, time management, and analytical skills.

Job Requirements:

- Candidate must possess at least a Diploma Cert in Engineering, Electrical & Electronic Engineering or Mechanical Engineering.

- Preferably with knowledge in HVAC Controls & Instrumentation for Mechanical & Electrical Industry or equivalent.

- 2 years of relevant working experience in the HVAC industry will be an added advantage.

- Is prepared to work on site.

- Able to work independently as well as with a team.

Duties include:

1. Liaise with consultants and coordinate site activities with relevant contractors and customers.

2. Provide technical support to customers.

3. Liaise with relevant contractors, conduct joint testing, and maintain the work schedule.

4. Prepare service reports upon job completion.

5. Perform troubleshooting independently.

6. Liaising with team members and other technical personnel.

7. Provide technical sales and operational support to other team members.

8. Provide training to customers upon job completion.

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA Licence No: 20S0237

Job:

• Design, develop, and maintain secure, scalable applications.

• Work in Agile squads with engineers, analysts, and domain experts to deliver high-impact solutions.

Role:

• Build backend services and APIs using Java/Spring Boot for mission-critical systems.

• Follow secure coding practices.

• Participate in design discussions, write clean, maintainable code, and conduct code reviews.

• Integrate with databases, middleware, and external systems.

• Ensure performance, scalability, and reliability.

• Write unit/integration tests.

• Support CI/CD pipelines, deployment, and troubleshooting in prod/UAT.

• Work closely with business analysts, QA, DevSecOps, and project managers in Agile sprints.

Requirements:

• Degree in Information Technology, Computer Science, Computer Engineering or related field.

• Has 2 to 5 years professional Java development work experience.

• Fresh grads with strong projects/internships also considered for Junior role.

• Strong Java 8+, Spring Boot, REST APIs, SQL, Git. Experience with JPA/Hibernate, Maven/Gradle.

• Familiar with Linux, Docker, Jenkins/GitLab CI. Basic understanding of microservices architecture.

• Problem-solver, good at debugging, attention to detail.

• Can work independently and in a team.

• Good to have Spring Cloud, Kafka/RabbitMQ, Elasticsearch Angular/React for full-stack exposure.

• Cloud experience: AWS, Azure, or GCP

• This role will need to secure a clearance, due to the sensitivity of the project.

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.

You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.

You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.

To thrive in this role, you need to have:

• Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools.

• At least one technical certification in the above-mentioned technologies.

• Strong planning skills, with the ability to anticipate and adapt to changing circumstances.

• Adaptability and resilience in a dynamic work environment.

• Ability to communicate and work effectively across different cultures and social groups.

• Proficiency in active listening and client-centric communication.

• A positive outlook and the ability to work well under pressure.

• A client-first attitude, always seeking to create positive client experiences.

• A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.