Total 658 information security analyst job vacancies in Information Technology category in The Philippines

About the job   

• Acts as point-of contact for Input Operations processes  
• Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables  
• Act as the SPOC for all the queries/data investigations and managing the internal stakeholders on the assigned queries 

Responsibilities  

• 1st function IV - Input Validation level, Production flow, what kind of validation, overall flow of the production, how functions coordinate each other  
• Database management system - understanding; can see a broader picture of the function  
• Get data from different sources, data handling, data evaluation, data analytics  
• Data Production process, reports  
• what kind of output that needs to be impacted from the input approach  
• 60%/ 70% system knowledge; 40%/ 30% analytics  
• Focus on IV - should see a broader level, what can foresee/ view on data  
• In-house system/ execution system  
• Project implementation, research - getting input from RMS or different sources, data validation  

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Mobile Security Engineer.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Responsibilities

• Design and develop internal applications to automate routine tasks, analyze operational logs, and implement robust monitoring systems.

• Enhance and automate security solutions to improve system resilience and team productivity.

• Develop user-friendly mobile applications to assess the efficacy and control mechanisms of the bank's security tools.

• Manage and support the change management process for solution implementations.

• Collaborate with application development teams to seamlessly integrate security solutions into mobile applications.

Requirements

• Expertise in mobile security and mobile application development.

• Comprehensive experience across the software development lifecycle, including requirements gathering, system analysis and design, application development, functional and performance testing, deployment via CI/CD pipelines, and production support.

• Fluency in both English and Mandarin (reading, writing, and speaking).

Functional / Technical Competencies

• Possess knowledge of information security principles & secure coding practices

• Possess knowledge about designing and developing mobile applications

• Possess technical knowledge in operation systems, networking & Internet technologies

• Programming knowledge (Java, Swift, Python, JavaScript)

• Proficient in mobile development tools/IDE (XCode, Android Studio)

• Web services/API development experience

• Working knowledge of Linux and shell scripting

Good problem solving and analytical skills

CONSULTANT DETAILS

Consultant Name: Abinaya R
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

[Job ID: 1600983]

Responsibilities

• Deliver professional services, including deployment, implementation, and upgrades of cybersecurity products distributed by Netpoleon. This may occasionally involve customer coordination and project timeline management.
• Provide practical and effective technical solutions or alternatives based on customer requirements.
• Conduct product training for customers, partners, and internal teams.
• Perform installation, configuration, and basic troubleshooting independently using product documentation.
• Continuously upskill and obtain relevant technical certifications for assigned technologies.
• Develop into a subject matter expert over time and support knowledge transfer to internal teams for enhanced customer support.
• Provide technical support to sales and support teams, including product clarification, solution design input, tender compliance, and ad-hoc technical assistance.
• Perform any other duties as assigned.

Requirements

• 2 years of experience in IT, Information Security, or Cybersecurity preferred
• Strong knowledge of cybersecurity and IT infrastructure, including:
  Firewalls, VPN, DLP, IDS/IPS, Web Proxy, DNS, Email Security, SIEM, log management, virtualization, containers, cloud platforms (AWS, Azure, Google Cloud), DevOps/DevSecOps, IAM, PAM, endpoint security, CyberArk Conjur.
• Solid troubleshooting skills in networking and systems, including:
  TCP/IP, routing, NAT, VLAN, multicast, OSPF, BGP, Active Directory, LDAP, RADIUS, SNMP, Syslog, SMTP, TLS, SSH.
• Strong interest in cybersecurity trends and attack techniques.
• Relevant certifications are an advantage:
  Cisco CCNA/CCNP, Check Point CCSE/CCSM, CyberArk CDE, CISSP, CREST, OSCP, and other security-related certifications.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

The incumbent will be managing team members in SG/Cyber Technology Centre (Malaysia)/Batam Technology Centre (Indonesia) and responsible for defining and overseeing the organization’s application security architecture, ensuring alignment with target architectures and modern development practices.

WHAT YOU’LL BE DOING:

1. Strategic Oversight of Security Architecture

• Define, design, and implement the target application security architecture in line with organizational goals and industry/regulatory standards.
• Establish a comprehensive application security strategy, ensuring seamless integration into enterprise architecture and technology roadmaps.
• Conduct architectural reviews to identify risks and recommend mitigation strategies, focusing on secure and scalable solutions.

2. CI/CD Pipeline Security

• Lead the integration of security controls into CI/CD pipelines, ensuring automated detection and remediation of vulnerabilities.

3. Secure Software Development Lifecycle (SDLC)

• Develop and enforce secure development guidelines, ensuring security is incorporated at every stage of the SDLC.
• Provide leadership in threat modelling, secure coding practices, and software code quality management across development teams.
• Work with application teams to prioritize security requirements, balancing business objectives with technical risks.

4. Vulnerability Management and Mitigation

• Oversee the overall strategy for SAST, DAST, to identifying and remediating vulnerabilities.
• Ensure timely resolution of identified issues, coordinating efforts across development, QA, and DevOps teams.
• Maintain and communicate detailed metrics and dashboards on the security posture of applications and pipelines.

5. Cross-Functional Collaboration

• Partner with application teams to align security architecture with business needs and project timelines.
• Act as the primary liaison between technical teams and executive leadership, effectively conveying security risks and architectural priorities.

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Bachelor’s degree of computer science, Information Security, or a related field. A Master’s degree would be an added advantage.
• Information Systems Security professional certifications, such as CISSP, CSSLP, CEH, OSCP or CREST.
• At least 15 years of experience in cybersecurity, with a focus on application security, security architecture, and secure development practices.
• Proven expertise in designing and implementing security controls within CI/CD pipelines in Agile and DevOps environments.
• Demonstrated success in defining and overseeing secure application architectures for cloud-native and hybrid environments.
• Deep understanding of secure software development lifecycle (SDLC) methodologies and best practices.
• A team-player with systematic problem-solving approach, and have sense of ownership and drive.
• Must have strong people skill to lead a team effectively and demonstrable experience of working at the most senior levels of large and complex organizations.
• Excellent interpersonal skills and stakeholders management.
• Always have customer in mind when dealing with any situations/projects/deliverables.
• Interprets customer needs, assesses requirements and identifies solutions to non-standard requests.
• Able to negotiate with, influence and engage others in complex and conflicting situations across multiple parties to drive a positive outcome.
• Good communication skills and the communication network of the incumbent is expected to be internally within the enterprise (80%) and external with Vendors and Service Providers (20%).

Responsibilities:

• Collaborate with business stakeholders and cross-functional teams to gather, analyze, and document requirements for SAP ERP enhancements and customizations.
• Translate business requirements into functional and technical specifications, and partner with developers to deliver efficient ABAP programs, reports, and interfaces.
• Configure and maintain SAP FICO modules to support business operations.
• Develop and maintain comprehensive documentation, including functional specs, technical designs, test plans, and user guides.
• Identify and implement process improvements to optimize SAP system performance and enhance operational efficiency.
• Support system upgrades, patches, and new module implementations by providing technical analysis and expertise.
• Troubleshoot and resolve SAP-related issues, ensuring timely support to end users.
• Stay updated on SAP technologies, trends, and best practices to drive continuous improvement and innovation.

Requirements:

• Degree or Diploma in Information Systems, Computer Science, or a related discipline.
• Minimum 3 years of experience supporting SAP FICO modules.
• Strong understanding of SAP modules and business processes, with the ability to analyze complex requirements.
• Good research and analytical skills, with strong verbal and written communication abilities.
• Proven problem-solving and troubleshooting skills.
• Ability to adapt to evolving SAP and IT technologies.
• SAP certification and experience with SAP S/4HANA will be an advantage.
• Familiarity with additional tools such as RPA is a plus.

EA License No: 18C9123

EA Personnel: R25126753 (Samuel Tan Zihui)

Key Responsibilities
- Survey Operations:
- Support Project Managers/Directors in achieving survey objectives
- Provide one-stop service to respondents for timely and accurate data collection
- Develop expertise in survey content, objectives, and deliverables
- Data Collection:
- Conduct outbound calls, email correspondence, and personal visits to respondents
- Accurately compile, record, and input survey data into the system
- Data Analytics:
- Leverage data analytics tools to validate and verify survey data quality
- Explore alternative data sources and apply imputation methods for incomplete data
- Data Analysis & Reporting:
- Analyze collected data and produce actionable reports with data visualization
- Present findings effectively to stakeholders
- Dissemination Strategy:
- Develop and execute strategies to raise awareness of statistical products
- Ensure products meet diverse needs of various societal segments

Requirements

- Proven experience in survey operations, data analytics, or a related field
- Strong understanding of survey content, objectives, and deliverables
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong analytical and problem-solving skills

We regretto inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you aredeemed to consent to PERSOL Singapore Pte Ltd and its local and overseassubsidiaries and affiliates to collect, use and disclose your personal data toprospective employers/companies based in any country for purposes ofevaluating  suitability for employment, conducting reference checks,administering employment related services, complying with Government’s healthadvisories and such other purposes stated in our privacy policy. Our fullprivacy policy is available at https://www.persolsingapore.com/policies.  Ifyou wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let usknow. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd •RCB No. 200007268E • EA License No. 01C4394• Reg No: R25158902 (Goh Bi LanAngelica)

Working Arrangement: Hybrid, Full Time

Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.  

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, and play a pivotal role in supporting strategic business initiatives through data analysis, experimentation and development of metrics and dashboards.

What you’ll be doing

As a Senior Data Analyst, you will:

• Act as a strategic partner working in cross functional teams to grow the extent of data-driven planning and decision making in specific areas, specialising in Conversion Rate Optimization analytics.
• Turn data into insights, predictions, and actionable recommendations, delivering clear business value to your cross functional teams in their business challenges. 
• Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboard designs. 
• Help to design and analyze A/B experiments to improve conversion rate outcomes.
• Work in partnership with Data Engineers and Analytics Engineers to define data requirements, foundational datasets and ensure high-fidelity tracking.
• Contribute to the planning & execution of the Growth team within the organisation - as a group of people, as a partner within cross functional teams and as an enabler to support others to self-serve their data and insight needs.  

Who we’re looking for

If this sounds like you, please get in touch! 

Experience & expertise

• 5+ years in a web analytics, product analytics, or business intelligence role
• Proven track record of designing, executing and evaluating A/B experiments, with the ability to recommend next steps through iterative testing
• Outstanding analytical skills — from querying data to unearth insights, to creating compelling visualisations for ease of understanding
• Strong problem-solving skills with the ability to think beyond the obvious

Data mindset & ownership

• Passionate about data and using it to influence business decisions
• Detail-oriented in ensuring data quality and integrity across everything you present
• Self-starter with a strong sense of ownership — you bring insights to life, not just report them
• Comfortable navigating ambiguity and able to lead complex, loosely-defined projects from first principles through to a clear outcome

Business partnership

• Adept at integrating with business teams to truly understand their challenges and define how data can help — as early as possible
• Strong business acumen with a business-first approach to problem framing
• Track record of delivering clear, actionable business value from data — fit for purpose, not just technically impressive

Communication & storytelling

• Excellent communicator who uses storytelling to make insights land at the business level
• Able to connect data narratives to commercial outcomes in a way that resonates across teams
• Fluent in English
• Thrives working alongside intelligent, passionate people

Technical skills

• High proficiency in SQL and/or other querying languages
• Hands-on experience in Tableau or equivalent data visualisation tools
• Comfortable working with AI tools and incorporating them into your workflow to move faster and think sharper

Nice to have, but not required 

• You are comfortable talking about technology and communicating with developers on technical topics.
• A desire to elevate the team by mentoring junior analysts and fostering a culture of peer review and best practices.

What we can offer you

• Challenging work in a fun and collaborative environment
• Smart, passionate, and intelligent colleagues
• Attractive compensation and time-off benefits
• Spacious open-concept and centrally located offices
• Financially successful and profitable company
• Full-time employment with flexible working hours
• Fully stocked pantry with healthy foods and fresh fruit
• Team lunches and company events every quarter
• Multicultural teams represented by 30+ nationalities

Job Summary

Review gaming app updates to ensure compliance with monetization and in-app purchase policies. Collaborate effectively with developers to support smooth app operations and quality assurance.

Responsibilities

• Evaluate gaming app updates for compliance before submission to ensure adherence to platform standards
• Verify monetization features and in-app purchases meet regulatory and company policy requirements
• Communicate clearly with developers to resolve issues and facilitate timely app releases
• Apply experience in app operations or quality assurance to identify and address potential risks or defects

Preferred competencies and qualifications

• Demonstrated interest in gaming apps to understand user experience and industry trends
• Prior experience in app operations or quality assurance to support quality control processes

Other Information

• Salary: SGD 4,200 – 6,800/month

Job Summary

Review mobile app builds before public release to ensure compliance with App Store and Play Store guidelines. Track bugs, crashes, and user experience issues to maintain app quality and performance.

Responsibilities

• Review mobile app builds to verify readiness for public release
• Ensure mobile apps comply with App Store and Play Store guidelines
• Track and document bugs, crashes, and user experience issues to support app stability and usability
• Utilize mobile SDKs and debugging tools to identify and troubleshoot app issues

Preferred competencies and qualifications

• Experience in quality assurance (QA) or mobile app testing
• Familiarity with mobile SDKs and debugging tools

Other Information

• Salary: SGD 4,000 – 6,500/month

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As an Analyst, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. This role focusses on hands-on implementation, rapid prototyping, and collaboration with cross-functional teams to deliver innovative solutions that address real business challenges. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Responsibilities

• Develop and implement Proof of Concepts (PoCs) prototypes for AI/ML and Generative AI solutions, ensuring alignment with business objectives.
• Write clean, efficient, and well-documented code for data processing, model training, and deployment.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms.
• Conduct experiments to evaluate model performance and optimize algorithms for scalability.
• Stay abreast of the latest trends in AI/ML and actively share knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms, enhancing functionality and user engagement.
• Actively participate in technical discussions and forums across Amex

Qualifications

• Advanced degree (Master/ PhD) in quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Strong programming skills in at least one language (Python, Java, C++, etc.)
• Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and data processing libraries
• Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to build scalable prototypes from inception to solution.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects on real-world problems.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Data processing skills such as SQL and BigQuery is a plus.
• Strong ability to translate real-world problems to data science problems.
• Excellent communication and collaboration skills, with the ability to collaborate effectively with both technical and non-technical teams.

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport 750 (car) or 400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Interested applicants can also send your resume to WA:+65 83472904 (Mr Samuel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474

• Leadership role with team management exposure
• Permanent role with high job stability 

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for a new IT Manager to manage their Infrastructure and IT helpdesk team.

About the job

Your role involves:

• Managing the IT team. This includes hiring, assigning of work, performance review and etc
• Planning and designing infrastructure solutions for accurate service efficiency and effectiveness
• Leading infrastructure projects. This includes milestone planning and risk management across Asia
• Actively support vital cybersecurity initiatives, including phishing simulations, vulnerability assessments, and compliance checks.
• Creating Business continuity and disaster recovery plans
• Establishing service level management practices to ensure that the level of service from internal and external service providers are defined

Skills and experience required

As a successful applicant, you will have at least 10 years of experience in Infrastructure (Servers and networks). At least 4 years of team management experience in required for this role.

Exposure to security will be of added advantage. 

Whats on offer


This is an excellent opportunity to join a leading end user environment with team management responsibilities. You will get the opportunity to lead high value projects with exposure to latest technology.

To apply online please use the 'apply' function. Alternatively you may contact Hoon Teck TAN at 6510 3633. (EA: 94C3609/ R1219669)

• Position: Technical Manager (CCTV / Security Systems / ELV)
• Location: Outram (Office-based)
• Working Hours: Monday to Friday, 8.30am – 6.00pm
• Salary (commensurate with experience): Up to $7,500 + Transport Allowance/Reimbursement + AWS + Performance Bonus + Mobile Reimbursement + Birthday Leave + Health Insurance
• Duration: Permanent
• Industry: Security Systems

Main Responsibilities:

• Lead and manage service and maintenance operations for security systems
• Supervise and guide a team of Technical Officers
• Act as the main point of contact for client service-related matters
• Plan service scope, resource allocation, and project timelines
• Ensure timely completion of maintenance and service commitments
• Manage client expectations and maintain strong relationships
• Handle service escalations, troubleshooting, and complaints
• Improve processes, workflows, and technical documentation
• Monitor team performance, KPIs, and service delivery standards

Requirements:

• Diploma or Degree in Electrical, Mechanical Engineering or related field
• At least 5 years of relevant experience or equivalent hands-on expertise in security / CCTV / ELV systems
• Experience leading a team or supervising projects is preferred
• Strong communication and client management skills to liaise with stakeholders and clients
• Hands-on experience in installation, testing, and commissioning is an advantage

Email to joie@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Mobile App Customer Feedback Analyst – Job Description

A Mobile App Customer Feedback Analyst is responsible for collecting, reviewing, and analysing user feedback related to mobile applications. The main goal of this role is to understand how users feel about an app, identify problems they face, and provide insights that help improve the overall user experience.

In this role, you will regularly monitor feedback from multiple sources, such as app store reviews (Apple App Store, Google Play Store), in-app surveys, customer support tickets, and social media comments. You will organise this information and categorise it based on themes such as bugs, performance issues, usability concerns, feature requests, and general satisfaction.

One of the key responsibilities is to identify patterns in user feedback. For example, if many users report the same issue, the analyst highlights it and reports it to the product, design, or development teams. This helps companies prioritise fixes and improvements that matter most to users.

The Mobile App Customer Feedback Analyst also prepares simple reports and summaries that show trends in user satisfaction, common complaints, and positive feedback. These reports are often shared with management teams to support decision-making and product planning.

In addition, this role may involve tracking app ratings over time and measuring the impact of updates or new features on user sentiment. By comparing feedback before and after updates, the analyst helps determine whether changes have improved the user experience.

Strong communication skills are important in this role, especially when translating user comments into clear and actionable insights. Attention to detail is also essential, as small issues reported by users can indicate larger problems in the app.

Basic knowledge of mobile apps and how they function is helpful, along with the ability to use spreadsheets or simple analytics tools to organise data. Being organised, patient, and consistent is important because feedback analysis is often repetitive but highly valuable work.

This role is ideal for individuals who enjoy working with data, understanding user behaviour, and helping improve digital products. It can be performed remotely or in an office environment, depending on the company.

Mobile App Risk & Compliance Analyst – Job Description

Responsibilities

• Review mobile app features, updates, and processes to ensure compliance with data protection laws, privacy regulations, and platform policies such as Apple App Store and Google Play Store guidelines
• Identify and assess potential risks including data security vulnerabilities, privacy concerns, unauthorized access, and misuse of user information within mobile applications
• Report identified risks to relevant teams promptly to enable effective mitigation and resolution
• Monitor compliance during app updates and new feature releases by reviewing documentation, testing app behavior, and collaborating with development and product teams
• Maintain detailed compliance records and reports documenting risks, mitigation actions, and overall compliance status for audits and internal reviews
• Assist in creating and updating internal policies related to app security, user privacy, and compliance standards to ensure consistent adherence across teams
• Communicate clearly and effectively with developers, product managers, legal, and security teams to address compliance issues and promote risk awareness
• Apply strong analytical skills to evaluate potential compliance problems and understand their impact on app security and user trust
• Demonstrate attention to detail to prevent compliance oversights and security risks in app development and maintenance

Preferred competencies and qualifications

• Basic understanding of mobile applications, data privacy principles, and security practices
• Familiarity with compliance frameworks or risk management processes