Total 491 information analyst job vacancies in Information Technology category in The Philippines

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.

• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.

• Liaise with internal and external counterparty for queries relating to the transaction.

• Perform day end reconciliation of transactions.

• Adhere to risks and control guidelines/policies.

• Assist in projects to improve work processes.

• Perform ad-hoc tasks/duties assigned by Supervising Manager.

Requirements

• Minimum 2-3 years of experience in banking operations especially in Imports - Direct Bills Receivable Purchase (DBRP)

• Functional knowledge/experience in back office support for post-shipment financing and payable invoice financing is essential.

• Knowledge of MS Office applications especially MS Word and MS Excel.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to work on SG public holidays when the need arises.

• Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.

• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.

• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.

• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Role Summary

The Senior/Principal Data Analyst - Reporting Specialist is responsible for leading the design, development and implementation of digital analytics, automation and communication solutions to support project and site operations. The role spans Power BI–based reporting, Power Platform applications, business process automation and digital content development, delivered in accordance with Client and public sector information management and governance standards.

The role requires independent delivery across the full solution lifecycle, strong stakeholder engagement, and the ability to translate operational, business and communication requirements into scalable digital solutions.

________________________________________

Key Responsibilities

Digital Reporting & Analytics

• Design and develop structured data models and Power BI dashboards to visualise project performance indicators (e.g. construction progress, schedule, production, quality and HSE metrics).

• Translate complex project and operational data into clear insights to support decision making by site management and senior stakeholders.

• Ensure all reporting outputs comply with Client digital governance, data management and information security requirements.

Power Platform & Business Process Automation

• Lead the design, development and rollout of Power Apps solutions to digitalise operational workflows, including site observation and inspection tools capturing progress, quality and HSE observations.

• Implement business process automation using Power Automate and related tools to reduce manual reporting, data handling and approval processes.

• Own end-to-end solution delivery including requirements definition, solution design, build, testing, deployment, data validation and continuous improvement.

• Establish data quality checks, validation rules and governance controls for automated processes and applications.

Data Collection, Reporting & Standardisation

• Champion structured data collection and data sharing initiatives between the Client, contractors and project teams.

• Design and implement standardised weekly and monthly data collection templates aligned with project controls and reporting requirements.

• Produce and assure weekly and monthly site performance reports using digital dashboards and structured reporting outputs.

Digital Communications & Content Enablement

• Support project and stakeholder communications through the development of digital communication materials, including short marketing or explainer videos demonstrating digital tools, dashboards or process improvements.

• Translate technical digital solutions into clear, accessible content for non technical audiences to support adoption, engagement and change enablement.

• Ensure digital communication outputs align with Client branding, messaging and information governance standards.

Stakeholder Engagement & Capability Building

• Act as a key interface between site teams, contractors and digital stakeholders to ensure solutions meet operational needs.

• Deliver training sessions, onboarding materials and user guidance for digital tools and automated processes.

• Collect and analyse user feedback to continuously improve usability, performance and adoption.

Leadership & Continuous Improvement

• Provide technical guidance and informal mentoring to junior team members contributing to digital delivery.

• Contribute to internal best practices, playbooks and governance frameworks for Power BI, Power Platform and process automation delivery.

• Support continuous improvement and innovation initiatives aligned to Client and organisational objectives.

________________________________________

Qualifications & Experience

Essential

• Bachelor’s degree in a relevant discipline; a Master’s degree is strongly preferred (e.g. Digital Transformation, Data Analytics, Business Analysis, Engineering, Information Systems, Strategic Marketing, or related fields).

• 5–10 years’ experience in digital delivery, business process automation, data analytics, project controls or related consulting roles.

• Demonstrated experience delivering Power BI dashboards, including data modelling and DAX.

• Practical experience with Power Apps and business workflow automation (e.g. Power Automate).

• Experience designing or supporting process digitalisation and automation initiatives in a project or operational environment.

• Strong analytical, structured problem solving and stakeholder engagement skills.

• Ability to communicate digital and technical concepts clearly to non technical users.

• Self- organised, proactive and capable of working independently.

• Fluent in spoken and written English.

Desirable

• Master’s degree (MSc or equivalent).

• Proficiency in Mandarin (spoken and/or written), with the ability to communicate effectively with Mandarin speaking stakeholders, vendors or project teams.

• Experience supporting projects with international or cross regional stakeholders.

• Experience in infrastructure, construction, energy or capital projects.

• Experience producing digital communication or marketing content (e.g. short videos, demos, enablement materials) to support solution adoption.

• Experience contributing to governance, standards or internal capability building initiatives.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a highly skilled Low Latency Java Developer to support our client, a leading global investment bank. The incumbent will join the Electronic Trading Technology team, focusing on FX trading systems. The ideal candidate will have strong expertise in building high-performance, low-latency trading applications and a deep understanding of FX market microstructure and electronic trading platforms.

Key Responsibilities:

• Develop, enhance, and extend electronic trading systems for improved performance, scalability, and functionality.
• Collaborate with global technology teams and business stakeholders to deliver high-quality solutions in a fast-paced environment.
• Work across the full software development lifecycle, from requirements gathering to deployment and support.
• Independently manage project deliveries and ensure timely execution.
• Provide production support, troubleshooting, and performance tuning for critical trading applications.
• Engage with business owners and stakeholders to understand requirements and translate them into technical solutions.
• Design and implement distributed, low-latency FX trading applications.

Required Skills & Qualifications:

• Strong hands-on experience in Java development with deep knowledge of the Spring Framework.
• Proven experience in designing and developing distributed electronic trading systems, preferably in FX.
• In-depth understanding of FX electronic trading, including: Market microstructure, Order flow and lifecycle, Matching rules, ECN interactions
• Strong expertise in multithreading, concurrency, and performance optimization.
• Solid understanding of data structures, algorithms, and design patterns.
• Experience with messaging middleware (e.g., JMS, Kafka, or similar technologies).
• Familiarity with Agile methodologies such as Scrum, Kanban, or XP, and continuous integration practices.
• Scripting experience in one or more languages (Shell, Python, Perl, Ruby).
• Experience working on front-office trading systems.

Preferred Qualifications:

• Business domain knowledge in FX and/or FX Options.
• Prior experience in the electronic trading domain within investment banks or financial institutions.
• Exposure to low-latency systems and high-frequency trading environments.

Key Competencies:

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work independently and in globally distributed teams
• High attention to detail and quality

• Minimum four years of relevant experience in Applications development and support.
• Familiar with development technologies (C# or ASP.NET, Crystal Report)
• Familiar with development technologies (restful API)
• Familiar with database technologies (SQL Server)
• Experience in development using Sage Web SDK is an added advantage
• Experience in macro programming is an added advantage
• Good System analysis, design, develop and implement skill.
• Good documentation skill on all standard operating procedures to ensure smooth operations.
• Requirement study, end users training and user support
• Able to work both independently as well as with a team
  

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

REQUIREMENT:

• 7–12 years in payment systems analysis with experience in Corporate Internet Banking, Entitlement and pre-payment workflow or similar. 
• Strong engineering/technical skills:
  o API design (REST/JSON, OpenAPI/Swagger) 
  o Microservices architecture 
  o State machine and sequence diagram modelling 
  o HA/DR and low-latency systems 
• Experience integrating with AML, fraud, entitlements and ledger systems. 
• Ability to reuse and extend existing platform components and code frameworks

RESPONSIBILITIES:

Technical Delivery & Systems Analysis 

• Own Banking channel (infinity program and projects) requirements → solution design → integration → testing → rollout. 
• Produce engineering-ready specifications: 
• o API specs (REST/JSON), OpenAPI/Swagger definitions 
• o Microservices interface contracts, event schemas, callback payloads 
• o Sequence diagrams, state machines, mapping specs, error models 
• Define end-to-end orchestration flows for: 
• o Pre-Payment initiation, acceptance, expiry, rejection 
• o Entitlement and Auth Matrix lifecycle events
• o Template, Past Payment, Bene Master 
• Specify robust pre-processing logic: Customer/account validation, Entitlement and authorisation checks, Funds availability, Limits, thresholds, duplicate suppression, Idempotency, retry and timeout handling

API & Microservices Architecture

• Define API and microservices designs using existing components from previous builds: Payment initiation microservices, Validation & entitlement services, Fraud/AML adapters, Core banking and ledger integration patterns 
• Reuse existing: API standards (naming conventions, response structures, error formats), Security models (OAuth2/JWT, mTLS, signature validation), Eventing patterns (Kafka topics, event schemas, DLQ handling), Common libraries for logging, telemetry, utility functions 
• Ensure microservices follow engineering principles: Loose coupling, clear domain boundaries. Async event-driven integration where applicable, High availability and horizontal scalability, Observability (structured logs, metrics, tracing) 

User Journeys, Entitlements & Authorisation 

• Define user journeys for: Pre-Payment Workflow like payment initiation, Beneficiary Master, Bulk Processing 
• Align journeys with entitlements and auth rules: Per-transaction and daily limits o Maker-checker workflows for corporates, Channel-specific access rights
•  Coordinate with channel teams to maintain parity across Mobile, Internet Banking, H2H and API Banking. 

Integration & Platform Engineering

• Design integration between: Payment Hub / RFP Orchestrator, Payment gateway, Core banking, ledger, AML, fraud 
• · Use existing microservices blueprints for: Error propagation and code mapping, Schema validation and transformation, Event lifecycle management, Callback patterns and async updates 

Testing, Deployment & Operational Readiness

• Lead SIT/UAT/E2E test scenario design for: Corporate Internet Banking Channels, Entitlements, Auth matrix, Pre-payment flow like payment initiation, validation and submission, Timeouts, retries, negative tests 
• Work with Engineering & Ops to ensure: Monitoring dashboards and alerts, Reconciliation and exception queues, Runbooks for replay, retry and operational fixes 
• Support scheme certification and phased deployment. 

Key Responsibilities

Special Projects Leadership

• Lead high-impact, cross-functional projects spanning air network scheduling, airline partner planning, and operational performance.
• Act as a strategic advisor to planning leadership, identifying opportunities for innovation, efficiency gains, and capability enhancement.
• Drive end-to-end project execution from concept through deployment and adoption.

Advanced Analytics & Optimization

• Develop and implement optimization models and analytical frameworks to improve network design, scheduling efficiency, and partner performance.
• Apply data-driven approaches to solve complex planning problems, including routing, capacity allocation, and operational trade-offs.
• Translate analytical outputs into actionable insights for planning teams and leadership.

Automation & Tool Development

• Design, build, and maintain automation tools, scripts, and lightweight products to streamline planning workflows and reduce manual effort.
• Develop scalable solutions that integrate with existing scheduling and planning systems.
• Continuously identify opportunities to eliminate inefficiencies through automation and process redesign.

Cross-Functional Enablement

• Work closely with scheduling engineers, network planning engineers, operations teams, and partner management to embed solutions into daily workflows.
• Adapt tools and approaches to suit a wide range of users, from highly technical to operational planners.
• Provide hands-on support to ensure successful implementation and adoption of new tools and processes.

Experimentation & Innovation

• Lead experimental initiatives focused on advanced automation, optimization techniques, and emerging technologies.
• Pilot new approaches, evaluate outcomes, and scale successful solutions across the organization.
• Stay current with industry trends and best practices in airline planning, logistics optimization, and data analytics.

Standards & Best Practices

• Establish best practices for data usage, model development, and automation within the planning team.
• Ensure solutions are robust, maintainable, and aligned with operational realities.
• Document tools, methodologies, and processes to support long-term sustainability.

Minimum Qualifications

• Bachelor’s degree in Engineering, Data Science, Operations Research, Aviation, or related field, or equivalent experience.
• Significant experience in data analysis, analytics engineering, or operational analytics roles.
• Experience in airline scheduling, air network planning, or aviation/logistics operations.
• Demonstrated experience building automation tools, analytical models, or internal products (e.g., scripting, dashboards, optimization tools).
• Strong problem-solving skills with the ability to work across both technical and operational domains.

Preferred Qualifications

• Experience in air cargo operations or express logistics networks.
• Exposure to optimization techniques (e.g., linear programming, simulation, network optimization).
• Experience integrating tools with planning or scheduling systems.
• Some familiarity with data engineering, APIs, or system integration concepts.
• Experience leading cross-functional or innovation-focused projects.

Key Competencies

• Advanced analytical and problem-solving capability
• Automation and tool development
• Aviation and network planning domain knowledge
• Cross-functional leadership and influence
• Practical, solution-oriented mindset
• Adaptability and ability to work with diverse stakeholders
• Strong attention to detail and execution discipline
• Innovation and continuous improvement mindset

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products

Key responsibilities

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

System Analyst cum Developer (1 year contract)

Domain:  Banking

Job Responsibilities

·      Analyze, design, develop, enhance, debug, support, maintain, testing applications.

·      The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

·      Liaise and work closely with network team, GIPS and GIS in setting up file transfer (SFTP, Connect Direct) between applications.

·      L3 support

Job Requirements

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

·      You must be an experienced developer, with good experience in multiple system integration/interfacing related to reconciliations.

·      You will typically be assigned to work on specific projects related to reconciliations and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·      Depending on the project, your duties may include coding, scripting, building new systems(where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·      You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

·      Analysis and troubleshooting skills in handling incident and issues.

Key Domain / Technical Skills

·      Reconciliation Tool skillset such as DCR Reconciliation, IntelliMatch, Clareti or TLM

Reconciliation development skillset.

·       SQL Database Management (incl Query Analyzer)

·       SQL Scripting, SQL Stored Procedure

·       PowerShell Scripting,

·       Core Java,

·       Python development,

·       Control-M

·       DOS Windows Command

- Aldon, Jenkins and Big Bucket

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Responsibilities:

• Work in a team to establish best or alternative solutions that are feasible within the technology and timeline constraints to deliver projects and change requests.

• Analyze and troubleshoot software-related problems reported by end-users, identify root causes, and propose effective solution.

• Customize and configure jBPM workflows to meet specific business needs and integration requirements.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.

• At least 2 years working experience as Java Software Engineer.

• Superior analytical skills with a good problem-solving attitude and ability to perform in a team environment.

• Familiar with OOP design principles and strong Java development skills.

• In-depth knowledge in secure coding practice. Familiar with code quality tools and enjoy following clean code practice.

• Knowledge of GIT and experience in code versioning with GitLab.

• Excellent expertise in the following technologies:

1. Business process automation with jBPM
2. MySQL database and Linux operating system
3. Spring Framework and JBoss EAP
4. API technologies: REST API, JSON, JWS & JWE
5. UI framework: JSF and Angular

•  Experience in DevOps tools Jenkins and SonarQube is a plus.

The successful candidates can expect a competitive package that includes an attractive basic salary, annual bonus, variable bonus and staff shar options. Please submit your detailed resume, including expected salary and contact number.

(We regret that only short-listed candidates will be notified)

Main responsibilities:

• Provide day-to-day support for business applications and databases, resolving application bugs, database errors, and integrate new features in a timely manner
• Translate business rules and process needs into structured data requirements and system specifications
• Build and refine database frameworks to deliver accurate reporting and effective data extraction
• Develop conceptual, logical, and physical data models
• Assist with the implementation of application patches, upgrades, and database migrations
• Support and manage user access to applications and databases
• Conduct system and application tests to ensure functionality and performance before new releases or updates
• Monitor database performance, identify bottlenecks, and apply tuning measures to optimize performance
• In-charge of IT audits and BCP
• Ensure compliance with IT policies, security standards, and best practices
• Backup of IT system support tasks
• Other assigned duties

Requirements

• Diploma or Degree in Information Technology, Computer Science or related field
• 5 years experience in application and database system role
• Familiar with SICS and SAP Business Intelligent, highly preferred
• Good knowledge of MS SQL database and scripting languages
• Strong knowledge of database design, data modeling, and query optimization
• Good technical, analytical and problem-solving skills
• Excellent interpersonal and communication
• Ability to work independently and as part of a team

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Job Responsibilities:

• Provide operational helpdesk support to users
• Support, determine and resolve application problems (1st level software system helpdesk support), reported by users via helpdesk system
• Formulate and execute system test plan
• Participate in software system development and deployment
• Prepare instructional manual relevant to the establishment and functioning of entire software system
• Perform any other relevant tasks as assigned.

Job Requirements:

Experience

• 2 - 3 years of experience in application development, maintenance and operation support as analyst, preferably in Manufacturing / Logistics / Supply Chain Management business
• Diploma/ Degree in Computer Science/ Computer Engineering/ Information Technology and its related professionals are welcome to apply.

Critical Knowledge

• Programming Languages – Java Script, J2EE, JSP, Servlets, PHP, SQL
• Experience in working with frameworks (eg. Spring, Struts, Hibernate, Velocity or similar frameworks)
• Good understanding of web technologies and web based application development
• Familiar with SDLC
• Familiar with Windows and Linux platform
• Exposure to Database – Microsoft SQL, MySQL, Oracle DB
• Knowledge or Exposure to the following domain/technologies would be an advantage:

a) Web Services (SOAP/JSON)

b) B2B integration of systems

c) Familiar with Enterprise Resource Planning (ERP)foundation

d) Knowledge of Logistics and/or Manufacturing operations.

Skills & Abilities

• Resourceful and confident
• Ability to harness team support
• Good communicator, written and verbal
• Good analytical and interpersonal skills with positive working attitude
• Strong troubleshooting and debugging skills
• Ability to work with regional counterparts in the Asia Pacific region
• Motivated and able to manage stress in a fast-paced environment

Job Description

We are seeking a motivated and technically skilled System Analyst to join our IT team. This role focuses on managing Microsoft 365 cloud technologies, supporting end-user environments, and enhancing automation workflows and system integrations.

You will play a key role in ensuring the security, reliability, and efficiency of our IT systems, while contributing to automation initiatives that improve operational productivity and service delivery.

Key Responsibilities

Microsoft 365 Administration & Security

• Administer and support Microsoft 365 E5 services (Microsoft Defender, Exchange Online, Microsoft Entra, Microsoft Intune)
• Manage user accounts, mailboxes, permissions, and access controls
• Implement and maintain security configurations and compliance controls
• Monitor and troubleshoot issues related to email, identity, endpoint, and access management

End-User Support & Endpoint Management

• Provide technical support for desktops, laptops, and enterprise applications
• Manage devices via Microsoft Intune (enrolment, policies, compliance)
• Troubleshoot hardware, software, and connectivity issues
• Maintain documentation for incidents, resolutions, and procedures

Automation & System Integration

• Support and maintain IT automation workflows and system integrations
• Troubleshoot automation failures, API issues, and data inconsistencies
• Assist in improving processes to reduce manual effort and enhance efficiency
• Support testing, deployment, and monitoring of automation pipelines

Operations & Collaboration

• Work with internal teams and vendors to resolve technical issues
• Maintain system and workflow documentation
• Participate in standby/on-call support for critical incidents
• Support ongoing IT operational and improvement initiatives

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Good working knowledge of Microsoft 365 environment
• Familiarity with:Microsoft Defender, Exchange Online, Microsoft Entra, Microsoft IntuneIdentity and access management conceptsEndpoint/device management
• Experience in end-user support and troubleshooting in a corporate environment
• Basic understanding of:Workflow automation and system integrationsAPI-based systems, scheduled jobs, or automation tools
• Strong problem-solving skills and service-oriented mindset
• Good communication skills (written and verbal)
• Able to work independently and in a team
• Willing to provide after-office-hours standby support when required

Good to Have

• Hands-on experience with Microsoft 365 E5 configurations and policies
• Exposure to AWS or other cloud platforms
• Knowledge of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with IT service management (ITSM) tools
• Experience with automation tools or low-code platforms
• Knowledge of scripting (PowerShell, Python, Bash)
• Understanding of REST APIs, webhooks, and integrations
• Exposure to cybersecurity or incident response
• Relevant certifications (Microsoft, AWS, etc.)

Responsibilities

Technical Specialist – Certificate Lifecycle Management (CLX) Project

• Support technical implementation of Certificate Manager (CLX) in UAT and Production environments

• Configure and validate CLX capabilities including Agentless Discovery of TLS certificates across Linux and Windows platforms

• Assist in integration with systems: MCA (Microsoft Certificate Authority), PWV (CyberArk PAM), Helix (ITSM)

• Develop scripts and automation for certificate deployment and validation

• Perform troubleshooting during discovery and renewal phases; ensure compliance with security and operational standards

• Prepare technical documentation, SOPs, and knowledge transfer materials for BAU teams

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field

• Minimum 3–5 years in infrastructure or application support with exposure to TLS/SSL certificate management

• Hands-on experience with Linux/Unix and Windows environments

• Strong understanding of PKI, TLS/SSL, keystores (JKS, PKCS12), and certificate lifecycle processes

• Familiarity with Venafi, CyberArk PAM or similar certificate management & privileged access tools

• Proficiency in scripting (Shell, PowerShell) for automation tasks

• Knowledge of ITIL processes and change management

• Experience with integration via APIs and agentless connectivity (SSH, WinRM)

• Exposure to monitoring tools (Splunk, Geneos) and ITSM platforms (Helix) is a plus

Key Domain/ Technical Skills

·      Control-M, Windows, Powershell scripting

·      Linux, Unix, Shell Script, Geneos, Splunk