Total 660 customer experience manager job vacancies in Information Technology category in The Philippines

The ServiceNow Senior Application Consultant / Project Manager delivers high added-value consulting services to enterprise customers by leading and contributing to complex ServiceNow initiatives. 
The role combines strong expertise in ITIL processes, ServiceNow technico-functional implementation, project management, and customer engagement, including the ability to lead offshore support and development teams, to ensure service excellence, achievement of customer business goals, and long-term customer satisfaction and loyalty. 

Key Responsibilities:  

Consulting & Value Delivery 

• Deliver high added-value consulting services to customers by aligning processes and ServiceNow solutions with business objectives. 

• Analyze customer needs, challenges, and objectives to propose relevant, scalable solutions. 

• Exceed service quality expectations and ensure long-term customer satisfaction. 

• Contribute to customer loyalty through excellence in delivery and engagement. 

Service Quality & Customer Satisfaction 

• Achieve overall customer satisfaction and loyalty through proactive communication, reliable delivery, and continuous improvement initiatives. 

• Manage customer relationships effectively, acting as a single point of contact when required and handling escalations professionally. 

Project & Delivery Management 

• Lead and contribute to ServiceNow projects in roles such as Project Manager, Business Analyst, Scrum Master, or Senior Consultant. 

• Analyze, validate, prioritize, and deliver customer demands in alignment with governance frameworks and resource availability. 

• Plan and manage project activities including scope, timelines, resources, risks, and dependencies. 

• Facilitate Agile/Scrum ceremonies and ensure adherence to delivery best practices. 

Offshore Team Leadership 

• Lead, coordinate, and mentor offshore teams involved in support, development, testing, and maintenance activities. 

• Ensure effective collaboration between onshore and offshore teams through clear communication, task allocation, and performance tracking. 

• Monitor delivery quality, productivity, and adherence to timelines for offshore resources. 

• Support knowledge transfer, onboarding, and continuous skill development of offshore teams. 

Reporting & Governance 

• Provide customers and management with accurate, clear, and regular activity reports. 

• Ensure delivery governance through backlog management, sprint planning, and adherence to defined processes and standards. 

Technical & Process Expertise 

• Configure and implement ITSM, HR, SecOps processes within ServiceNow  

• Contribute to technio-functional activities such as configuration, customization, integrations, data loads, testing, and release management. 

• Ensure instance integrity and platform governance, including update sets, cloning, and environment management. 

Knowledge Sharing & Expertise Development 

• Participate actively in the development of the company’s expertise materials, methodologies, and internal knowledge base. 

• Contribute to reusable assets, best practices, and continuous improvement initiatives. 

• Support internal teams through mentoring, coaching, and knowledge sharing. 

Required Skills & Experience 

Professional Experience 

• 10+ years of experience in ServiceNow consulting, implementation, project management. 

• Proven experience in international and complex environments with demonstrated experience leading offshore teams (support, development, testing) in global delivery models. 

Technical Skills 

• Strong expertise in ServiceNow platform implementation. 

• Advanced knowledge of ITSM, HR, SecOps modules 

• Experience with Agile / Scrum, PMP-based project management, and governance frameworks. 

Soft Skills 

• Excellent communication, stakeholder management, and reporting skills. 

• Strong leadership skills with the ability to manage distributed and multicultural teams. 

• Ability to work effectively with senior stakeholders and international teams. 

• Strong leadership and coaching mindset. 

Education & Certifications 

• Bachelor’s or master’s degree in information technology, Computer Science, or equivalent. 

• ITIL certification. 

• PMP and Scrum Master certifications strongly valued. 

• ServiceNow certifications (CIS ITSM, CIS HRSD, CIS – SIR) with related project experiences 

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are looking out for Cloud Engineers to join their team and contribute to their ongoing success.

Responsibilities:

• Plan, execute, and oversee technical aspects of projects
• Lead or support new system/network setups and upgrades
• Ensure operational systems meet Service Level Agreements (SLAs)
• Perform routine maintenance and operational tasks efficiently
• Troubleshoot and resolve technical issues
• Maintain clear project documentation and reporting

Requirements:

• Experience with Windows Server and Linux in virtual environments
• Knowledge of virtualization, hypervisors, and Nutanix platforms (a plus)
• Familiarity with VPNs, firewalls, switches, and routers
• Strong communication skills for both technical and non-technical audiences
• Proactive mindset with strong analytical and conceptual thinking
• Team player with the ability to work independently and excellent interpersonal skills

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Position:
The Director of Customer Success manages a regional CS team, ensuring effective execution of customer success strategies that maximize retention, reduce churn, and drive product adoption. They translate global CS direction into regional action, using customer data and insights to improve processes, strengthen engagement, and deliver measurable business outcomes. By fostering collaboration with Sales, Product, and Operations, the Director ensures their team drives customer satisfaction, loyalty, and growth while building long-term partnerships that benefit both customers and Foundry.

Responsibilities:

The successful candidate will be expected to:

• Execute customer success strategy: Translate global CS vision into regional execution plans that drive retention, adoption, and customer growth.
• Lead and develop the team: Manage, mentor, and coach CSMs, ensuring high performance, professional growth, and alignment with business goals.
• Strengthen customer partnerships: Maintain executive relationships with key accounts, driving renewals, upsell, and long-term value.
• Integrate customer insights: Partner with Product, Sales, and Operations to ensure customer feedback influences roadmap, services, and delivery improvements.
• Monitor customer health: Use data and analytics to track customer engagement, predict risk, and identify opportunities for proactive support.
• Optimize the journey: Refine onboarding, adoption, and life cycle processes to accelerate time to value (TTV) and deliver consistent, high-quality experiences.
• Advocate for customers internally: Serve as the regional voice of the customer in leadership forums, ensuring customer outcomes shape strategy and execution.
• Drive measurable results: Own and report on customer success metrics (GRR, NRR, health scores, CSAT/NPS), linking CS impact directly to business performance.

Position Overview

The Senior Procurement Manager is responsible for leading and overseeing all procurement functions of the hotel, including project procurement (CAPEX), contract management, and daily operational procurement. The role ensures cost effectiveness, contract compliance, sustainability alignment, and uninterrupted supply to support the hotel's operational excellence and luxury service standards.

The Role

Project Procurement (CAPEX & Special Projects)

• Lead procurement activities for all CAPEX and project-related works in accordance with company policies and approval matrices
• Manage end-to-end tender processes, including preparation, issuance, clarification, evaluation, and recommendation
• Conduct detailed commercial comparisons and cost-benefit analyses
• Lead negotiations to secure optimal commercial, technical, and contractual terms
• Prepare and issue Letters of Intent (LOI) and Awards of Contract upon approval
• Collaborate closely with user departments, consultants, and project teams to ensure timely delivery and budget control

Contract Management & Vendor Sourcing

• Ensure all departmental contracts are valid, current, and renewed in a timely manner with zero contract lapses
• Review existing contracts regularly to ensure commercial competitiveness and operational relevance
• Source, pre-qualify, and evaluate new vendors when required
• Coordinate with user departments to define scopes of work and invite tenders from a minimum of three (3) qualified vendors
• Prepare comparison reports, lead negotiations, and finalize commercial terms
• Maintain a compliant and performance-driven vendor database aligned with hotel standards

Oversight of Daily Procurement Operations

• Provide strategic oversight of daily procurement activities executed by the procurement team
• Ensure effective procurement coverage across:Food procurementNon-food procurementContractual purchasesReceiving operations
• Review procurement reports, vendor performance, and compliance with purchasing policies
• Guide and support the procurement team to ensure accuracy, timeliness, and service excellence
• Proactively manage supply risks, cost fluctuations, and operational disruptions

Governance, Cost Control & Sustainability

• Ensure procurement activities comply with internal controls, audit requirements, and approval frameworks
• Drive cost optimization initiatives without compromising quality or guest experience
• Support sustainability objectives through responsible sourcing, waste reduction, and vendor alignment
• Prepare reports and recommendations for Management and Executive Committee as required

Talent Profile:

• Minimum Degree qualification in relevant field
• Minimum 3 years of experience leading a procurement team
• Sound knowledge of hotel procurement and contract management
• Ability to manage multiple stakeholders and priorities

About LAI Games
LAI Games is an arcade experience company dedicated to connecting people through play. We are redefining the arcade industry by building an ecosystem that blends physical arcade machines, location-based VR, and social gaming experiences. Our work spans both physical and digital worlds, delivering engaging and innovative entertainment globally.

As we expand our service offerings, we are building platforms that allow customers to remotely manage their games, collaborate with their technicians on machine maintenance, and access rich data insights for performance optimization.

Role Overview
We are looking for a hands-on Software Manager who has grown from a strong software development foundation into a technical leader. This role is ideal for someone with at least 7 years of software development experience who has progressed into leading teams and building systems from the ground up.

You will lead across-functional team across Product, Frontend, Backend, and QA, while remaining deeply involved in architecture and technical decision-making. You will play a critical role in designing and delivering a scalable, cloud-based platform that supports game deployment and management at a global scale

Key Responsibilities

Technical Leadership &Architecture

• Lead the design and development of a scalable, secure, cloud-based platform from the ground up
• Own system architecture, ensuring high performance, reliability, and maintainability
• Stay hands-on in both frontend and backend domains to guide engineering decisions
• Drive best practices in system design, coding standards, and software architecture
• Oversee the full Software Development Lifecycle (SDLC), including post-launch support

Platform & Delivery Ownership

• Define and execute the software roadmap aligned with business and product goals
• Translate business requirements into scalable technical solutions
• Deliver high-quality features on time, balancing speed and robustness
• Build and evolve a sustainable software delivery system, including CI/CD pipelines
• Provide Level 3 (L3)support for critical platform issues

Engineering Excellence

• Establish strong DevOps practices, including CI/CD, automated testing, and monitoring
• Ensure secure coding practices and platform security standards are implemented
• Drive continuous improvement in engineering processes and team productivity
• Maintain high standards for code quality, version control, and system reliability

People Leadership

• Lead, mentor, and grow a high-performing engineering team across multiple disciplines
• Provide hands-on coaching, code reviews, and technical guidance
• Foster a culture of ownership, collaboration, and continuous learning
• Support hiring, onboarding, and retention of top talent

Qualifications & Experience

• 7+ years of software development experience before moving into technical leadership or manager roles
• Demonstrated experience building a software delivery platform or system from scratch
• Strong hands-on experience in both frontend and backend development
• Solid expertise in software architecture and system design
• Experience building and scaling production systems
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
• Experience with DevOps practices, including CI/CD, containerization (Docker, Kubernetes)
• Strong understanding of secure software development practices
• Experience working across the full SDLC
• Excellent communication and stakeholder management skills
• Strong problem-solving ability with a proactive, ownership-driven mindset

Preferred Attributes

• A hands-on technical leader who balances coding and leadership effectively
• Experience managing distributed systems or global platforms
• Background in building scalable, maintainable, and secure platforms
• Passion for learning and adopting new technologies

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies

• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach

• Drive automation and continuous improvement initiatives to increase productivity within the team

• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews

• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes

• Work closely with internal and external stakeholders to support business growth and development.

• Optimize data/data flows and operational reporting

• Strategic planning based on forecast, especially on peak period.

• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.

• Assist in the preparation of the QBR decks.

• Working closely with implementation team for Project management and execution to ensure smooth on boarding process

• Well verse with overall APAC market updates and call out to customer with mitigation plan

• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.

• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.

• Strong people skills and the ability to engage on all levels of the organization.

• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.

• Ability to identify inefficiencies and create process improvement through standardization and policies.

• Ability to work in a fast-paced environment and openness to working in ambiguity.

• Strong sense of problem solving and proactive approach.

. This role is require to communicate with client and counter part in China region

Working hours:

Mon to Fri 8.30pm - 6pm

Assistant Software Manager (C, C++, C#, Java)

As a Assistant Software Manager (C, C++, C#, Java) , you will be part of a team to provide technical lead in system and network design. The incumbent must demonstrate the ability to implemente application system requirement, documentation and Software Developement.

Job Scope:

• Strong in software application development using C, C++, C#, or Java.
• Strong Software Development Life Cycles.
• Knowledge of Communication Stack Layer and various communication protocols like SNMP, TCP/IP, UDP.
• Well versed in handling Vendor and Business Users.
• Solid involvement in Software Development Life Cycle.
• Technically good in C,C++, C# or Java programming.
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Knowledge of Firmware development will be an added advantage
• Minimum 5 years of technical experience in software development
• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Singaporeans only

If you feel that you have the skill-sets that we are looking for, please apply in-confidence with an updated MS Word Resume to: jeline@starcareerconsulting.com

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

ou will be a key technology partner supporting strategic projects, working closely with Solution Architects, Project Managers, and Technical Leads to design, develop, test, and deploy system and network infrastructure as part of large-scale project implementations.

Key Responsibilities:

• Collaborate with engineers, project teams, and customers to deliver project objectives.
• Design, develop, test, and debug system software and infrastructure solutions.
• Identify technical risks and propose scalable, long-term solutions.
• Create and manage reusable components to improve efficiency.
• Review code and architecture, and drive best practices in design and development.
• Lead technical teams and provide mentorship.
• Stay current with industry trends and emerging technologies.

Requirements:

• Minimum 5 years of relevant experience in software or system engineering.
• Strong full-stack development and software engineering fundamentals.
• At least 3 years of hands-on experience with Agile methodologies.
• Experience across the full SDLC (design, development, testing).
• Knowledge of DevSecOps and CI/CD practices.
• Proficiency in at least one core language: Java, JavaScript, Python, C#, or C++.
• Experience with modern frameworks such as Node.js, React, TypeScript, Spring Boot, Angular, Vue, Next.js, Express, or FastAPI.
• Strong experience with SQL/NoSQL databases (e.g. MSSQL, PostgreSQL, MongoDB).
• Excellent communication, problem-solving, and leadership skills.

Location: Islandwide locations

(EA Reg No: 20C0312)
Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.
Only shortlisted candidates will be notified.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

The Programme Manager is responsible for the end-to-end coordination and execution of a multi-stream, distributed technical delivery programme. Operating under the direction of the Programme Director, the role ensures that all workstreams are planned, integrated, and delivered in line with contractual milestones, governance processes, quality controls, and financial expectations. 

This role requires a strong technical delivery mindset, with the ability to understand dependencies across multiple engineering streams, manage client-side dependencies, and actively control delivery against forecasted man days and budget constraints. 

• Position : Program Manager (Order Fulfilment / Customer Planning)
• Location : North East – Tai Seng Drive
• Working hours : Monday to Friday | 8.00am to 5.45pm
• Salary (commensurate with experience) : Up to $6,000 + Up to 2 Months Variable Bonus + Annual Leave + Medical & Dental Benefits
• Duration : Permanent
• Industry : Manufacturing

Main Responsibilities:

• Manage customer forecast, order updates, and purchase order follow-up accurately and timely
• Review customer demand, highlight anomalies, and coordinate internally on required updates
• Act as the key liaison between customers and internal teams on order status, delivery schedules, and urgent requests
• Coordinate closely with Production, Planning, Purchasing, Warehouse, and other cross-functional teams to ensure smooth fulfilment
• Monitor material availability, capacity constraints, and shipment timelines; escalate risks and issues promptly
• Support BOM-related updates / changes and ensure relevant information is aligned across stakeholders
• Prepare and maintain reports on order status, on-time delivery, inventory exposure, revenue, claims, RMAs, or related fulfilment metrics
• Follow up on excess, scrap, rework, or other fulfilment-related issues where required
• Maintain proper ERP records, documentation, and data accuracy for orders and related transactions
• Support continuous process improvement to enhance operational efficiency and customer satisfaction
• Assist with other duties assigned by management

Requirements:

• Minimum 3–5 years of experience in order management, program coordination, customer fulfilment, planning, or supply chain operations
• Experience in manufacturing / electronics / EMS / contract manufacturing environment is a must
• Experience handling customer forecast, order status review, delivery coordination, and internal cross-functional follow-up
• Familiar with BOM coordination / BOM changes / material readiness / capacity or production-related discussions
• Hands-on experience with ERP systems; MRP knowledge is an advantage

Email to: chloe@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips! 

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510

EA No: 13C6684

Responsibilities

• Own end-to-end delivery of cross-technology integration programs/projects, with preference for Corporate Banking platforms and ecosystems.
• Lead Technology Integration Planning & Governance: Own planning and delivery of all system integrations (internal and vendor-led), establish governance, milestones, and dependency tracking, and lead integration working groups across internal teams and vendors.
• Drive Delivery & Execution by coordinating design, build, testing, and cutover activities with close alignment to architecture teams.
• Ensure integration readiness across SIT, UAT, Pre-Production, and Production environments.
• Track delivery against committed milestones and proactively manage risks, issues, and interdependencies.
• Manage Stakeholder & Vendor Engagement across platform teams, Corporate Technology, product owners, operations teams, and external vendors.
• Provide clear reporting and controls including status reporting, risk tracking, dependency management, and end-to-end traceability across requirements, design, build, testing, and deployment.
• To act as a trusted delivery partner to senior business and technology stakeholders and promote disciplined delivery and continuous improvement.

Skills Requirement

• Bachelor’s degree in Computer Science/Information Technology/ Engineering or equivalent.
• 8–12 years of overall experience in Technology Program / Project Management, with significant exposure to integration-driven delivery. Corporate Banking domain experience preferred.
• Strong experience managing large cross-technology delivery programs or projects, preferably within Corporate Banking.
• Proven experience delivering complex system integrations involving multiple internal platforms and external vendors.
• Strong understanding of SDLC, integration life cycle, and enterprise delivery governance.
• Hands-on experience managing SIT, UAT, Pre-Production, and Production environments.
• Excellent stakeholder, vendor, and escalation management skills.
• Strong communication and reporting skills with the ability to provide clarity to senior stakeholders.

Responsibilities:

You will be responsible for the sales and management of sales business activities. You will be in charge of the market development for the Systems Integration business, prepare long-term and short-term business plans for revenue generation, develop budget and implement sales and marketing strategies to attain business growth and profitability.

• Provide technical solutions / proof of concept / costing / budget during bidding.
• Actively involves in answering / attending technical queries from customers pertaining to the sales / bidding.
• Provide technical support to project implementation / testing / site commissioning / services / upgrading / integration to various systems.
• Create standard training materials and provide trainings to various personnel to build up expertise.
• Gathering of market intelligence on industry trends, competitive development and constant evaluation of potential new customers lines. Develop new market segments and introduce innovative products to continuously grow market share.
• Gain and maintain market information and knowledge to obtain and maintain the targeted market shares in all assigned product categories.
• Manage the business in order to achieve and maximize targets for sales, volumes and revenues and to ensure the right organization and structure is in place for delivering the objectives.
• Develop and drive credibility and long-term relationship with the customers, to fulfil long-term sales objectives.
• Responsible for creating and implementing the sales plan, including forecast, monitoring the sales effort and performance against budget and to take corrective actions, in order to contribute to overall business plan.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented.

Requirements:

• Degree in Electrical & Electronic Engineering or equivalent.
• Good sales/business development knowledge in Oil & Gas, Petrochemical, Marines, Power Plant or other harsh and hazardous industries, covering the following system:

o Public Alarm & General Alarm/ Closed Circuit TV System

o Telephone PABX/ Microwave Radio/ Satellite Communication

o Marine Radio System

• Possess excellent written and verbal communication, negotiation and presentation skills, resourceful and creative.
• Good analytical/problem solving skills/abilities.
• Possess good leadership skills with a high level of personal responsibility and self-motivation, ‘can do’ attitude is a must.
• A self-starter with proven managerial skills and sound business acumen, with ability to multi-task and handle work pressure.

Job Responsibilities:
Demonstrated knowledge of strategic sourcing, category management, and supplier relationship management

Responsible for developing and implementing Strategic Sourcing strategies for assigned Commodities including:

• Assess Current & Future Requirements: Need to map direct and indirect requirements and work with cross functional teams such as engineering to create full understanding of the market and competitive landscape.

• Subject matter expert of the commodity: Identify multiple potential suppliers who can meet our requirements. Assess their reliability, reputation, financial stability, production capacity, quality control, and their ability to meet our product and operational requirements.

• Commercial Approach: Negotiate long-term contracts with selected suppliers to provide stability and assurance of supply. Contracts should clearly define quality standards, delivery schedules, pricing and business continuity planning or any contingencies in case of supply disruptions or changes.

• Responsible for managing schedule and task details by utilizing project management tools such as reports, tracking charts, checklist and project scheduling software.

• Ensure all key suppliers have executed Supply Master Agreements, and are completing monthly scorecards

• Ensure that the supply base is capable and has the capacity to handle our volume requirements, including the ability to handle surge requirements.

• Manage long-term partnerships by implementing supplier development strategies that provide greater capabilities to Onto Innovation and provides plans for reductions in cost and lead times.

Engage key business stakeholders and be actively involved in Operations strategic planning, supplier development, and field service improvements.

• Lead internal Onto Commodity Council with key stakeholders for assigned responsibilities.

• Drive strategic procurement initiatives to optimize supply, risk mitigation and flexibility, quality improvement, and improvements in lead time and cost.  

• Analyze existing processes and communications with suppliers to improve the information communicated to and from suppliers and summarizes actions to be taken between organizations.

• Provide oversight of procurement related activities for suppliers directly responsible

• Be actively engaged in the development and execution of ECO’s with the supply base and be proactive in managing sourcing strategies for end of life components.

• Ensure the supply base is properly managing and executing Supplier Quality Actions, discrepant materials, return to vendor transactions, and repair/refurbishment that are in or out of warranty.

• Responsible for managing schedule and task details by utilizing project management tools such as reports, tracking charts, checklist and project scheduling software.

• Coordinate and lead QBR with Key Suppliers for assigned Commodities.

Develop short & long-term strategies using market analysis, user requirements, and company objectives for assigned commodities.

• The position requires an understanding of quantitative techniques relevant to sourcing functions (i.e., TCO modelling, “should cost” analysis, RFP analysis, negotiation evaluation, and financial modelling).  

• Identify make vs. buy opportunities and drive alignment/decision with key stakeholders.

• Drive the evaluation of supplier performance. Collaborate effectively with leadership at suppliers to address sourcing issues

• Ensure decision making and prioritization processes are in place and utilized

• Negotiate and formalize supplier agreements which require knowledge of the various contractual vehicles that are available.

Responsible for developing and implementing a Sourcing/Operations strategy for New Product introduction

Collaborates with engineering team to understand engineering requirements and communicate to supplier in a cohesive manner.

Works with engineering to identify preliminary critical parts, long-lead parts and inspection requirements. Assists and/ or leads in developing supplier and commodity road maps to engineering. Utilizes value analysis on build-to-print components in support of Should Cost analysis.

Ensure that product lifecycle programs (PLC) are meeting material cost targets and Gross Margin targets; facilitate and maintain Cost Apportionment Models

Provides engineering and business process expertise to team and other members on various significantly complex programs/issues.

Job qualification:

• BA in business or other quantitative field, or comparable experience.
• Minimum of 10+ years of operational experience with at least 5 years being in a successful Supply Chain management role.
• Good working knowledge of ERP systems, and understands the roles of Master Scheduling, Material Planning and Procurement.
• Able to establish relationships and trust within the organization and the supply base.  Able communicate effectively and succinctly on the needs of the business, the plan to achieve those needs, and the status of those plans.
• Highly motivated self-starter. Drives for results. Deals well with ambiguity. Outstanding quantitative skills. Thinks strategically. Innovative. Strong negotiating skills. Excellent oral and written communication skills.
• Shows work commitment. Possess a high stress tolerance. Change agent. Organizational agility; knows how to get things done. Ability to prioritize one's work and negotiates internally to reset timelines based on changing priorities.

Cloud Technical Manager

Job Summary

We are seeking an accomplished Cloud Technical Manager with deep technical expertise across multi-cloud platforms to lead cloud infrastructure operations for both commercial and Singapore Government-appointed agencies. This senior technical leadership role demands extensive hands-on experience managing complex cloud environments across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), with strong focus on both Linux and Windows system administration. The ideal candidate will possess L3-level technical proficiency, demonstrate exceptional stakeholder management capabilities, and provide technical guidance to engineering teams while driving operational excellence, security hardening, and infrastructure modernization initiatives.

Key Responsibilities

Multi-Cloud Infrastructure Leadership & Architecture

Lead the design, deployment, and management of cloud-native architectures across AWS, Microsoft Azure, and Google Cloud Platform in production environments

Architect and implement scalable, highly available, and secure multi-cloud solutions aligned with business requirements and government compliance standards

Provide technical leadership for cloud services including: , S3, Lambda, ECS/EKS, RDS, CloudWatchEC2, Systems Manager, Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure Monitor, Compute Engine, Google Kubernetes Engine (GKE), Cloud Functions, Cloud Storage, and Cloud Monitoring

Design and implement infrastructure architecture for new application deployments, ensuring best practices in scalability, performance, and cost optimization

Evaluate and recommend cloud technologies, services, and architectural patterns to support business objectives and digital transformation initiatives

Lead migration initiatives from on-premises to cloud and cloud-to-cloud migrations across AWS, Azure, and GCP

Monitor and optimize cloud resource utilization, implementing cost management strategies and right-sizing recommendations

Technical Team Leadership & Mentorship

Provide technical leadership, guidance, and mentorship to L2 Linux Engineers, L2 Wintel Engineers, and L3 Cloud Engineers

Conduct technical design reviews, code reviews for Infrastructure as Code (IaC), and architectural assessments

Act as the technical escalation point for complex infrastructure issues requiring advanced troubleshooting and resolution

Drive knowledge transfer initiatives, facilitate technical training sessions, and develop engineering team capabilities

Lead incident response for critical production issues, coordinating cross-functional teams and ensuring rapid resolution

Foster a culture of operational excellence, automation, continuous improvement, and technical innovation

Participate in 24/7 shift rotation and on-call escalation support to provide leadership during critical incidents

Operating System Lifecycle & Patch Management

Oversee and coordinate enterprise-wide OS patching operations across RHEL (v7 to v10) and Windows Server (2016 to 2025) environments using native tools eg. AWS Systems Manager, Azure Update Management, WSUS, SCCM, and YUM/DNF

Demonstrate advanced proficiency in both Linux and Windows system administration with the ability to troubleshoot complex issues across both platforms

Develop and enforce patching strategies, policies, and schedules aligned with security compliance requirements and business continuity objectives

Lead monthly and quarterly patch cycles, ensuring comprehensive testing, validation, and rollback procedures

Coordinate patch approvals with Change Advisory Board (CAB) and manage stakeholder communications throughout patching activities

Execute post-patch validation, remediation activities, and compliance reporting for audit requirements

Identify and manage End-of-Life (EOL) operating systems and applications, planning upgrade and migration strategies

Security Hardening & Compliance Management

Lead CIS (Center for Internet Security) security hardening initiatives and remediation activities across all cloud platforms and operating systems

Implement and maintain security baselines based on CIS Benchmarks, government security standards (IM8 Policy), and industry best practices

Oversee vulnerability management programs using tools such as Trend Micro, Qualys, Tenable, and AWS Config

Prioritize, coordinate, and track security remediation efforts across infrastructure teams to ensure timely resolution of vulnerabilities