Total 660 customer experience manager job vacancies in Information Technology category in The Philippines

Lead Technical Manager

• Working Days & Hours: Monday to Friday, 8.30am to 6pm. Willing to commit for work outside working hours, if required.
• Location: Tiong Bahru, Commonwealth, Redhill Office at Outram Road
• Salary Range: basic up to $7000; transport $750 (car) or $400 (motorbike) or by reimbursement basis; HP by reimbursement basis

Job Summary:

• The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implements guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Design and implement end-to-end architecture for secure mobile and web payment platforms.
• Lead development teams, ensuring code quality, integration, and adherence to best practices.
• Collaborate with product, UX, and operations teams to deliver scalable, user-focused solutions.
• Oversee CI/CD, cloud infrastructure, and system optimization to ensure performance and reliability.

Requirements:

• At least a degree in Computer Science or related field with 8+ years in software development, including 3+ in architecture or leadership.
• Proficient in backend (Java, Spring Boot, Node.js) and frontend/mobile technologies (React, Angular, iOS/Android).
• Skilled in applying UX and wireframing principles to guide architectural decisions.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

The incumbent will be based within the KKH Palliative Care for Children & Women programme in KKH. He/She will take charge of administrative operations to support the seamless workflows of the program. Additionally, he/she will offer administrative assistance to the study team throughout the multi-year program duration. Responsibilities encompass coordinating with various departments, managing timelines, providing system support, and ensuring the adoption of efficient and effective data management practices.

Job Requirements:

• Bachelor’s degree in science or its equivalent

• Minimum 8 years of proven experience in a similar role, with at least 2 years of managerial/supervisory experience

• Excellent communication and interpersonal skills

• Proficiency in MS Office is a must

• Excellent organisational and time-management skills

• Strong troubleshooting and problem-solving skills

Our Operations Team is seeking a fresh graduate to join us as a Customer Service Executive, reporting to the Operations Manager. This is a one (1) year programme offers an excellent opportunity for fresh graduates to gain hands‑on practical experience at the start of their career.

You will be part of a young, dynamic, ambitious, and fun team in a multicultural environment. As the focal point within Operations, you will play a key role in bridging the Sales and Service functions, working closely within a collaborative and close‑knit team.

Who should apply

• Diploma or Degree graduates in Engineering
• Well‑organised with strong time management and problem‑solving skills
• Able to work in a structured and independent manner, with a quick learning ability
• Strong interpersonal skills
• Excellent written and verbal communication skills
• Comfortable working in a fast‑paced environment
• Enjoys coordination and regular interaction with internal and external customers

Key Responsibilities:

• Provide support in technical and compliance matters relating to financial statements audit, within a mid-tier audit firm. 
• Review and monitor Financial Statements Audit and Assurance Engagements to ensure that they comply with all applicable Pronouncements, including International Standards on Auditing (ISA), International Financial Reporting Standards (IFRS), the International Code of Ethics for Professional Accountants (IESBA), and corporate regulations. 
• Review firm-wide policies, processes, and procedures to ensure that they comply with the International Standards of Quality Management (ISQM), and other authoritative pronouncements. 

Candidates for this role will be supporting the firm in achieving the following outcomes:

• Establishing policies and procedures within the Firm to ensure compliance with the above Pronouncements.
• Implementing and monitoring the Firm’s program to compliance with ISQM. 
• Planning and conducting risk assessments and quality control reviews on engagements, to ensure compliance with the above Pronouncements. 
• Validating that controls established by the Firm to comply with the Pronouncements are operating effectively and timely. 
• Analyzing and identifying gaps, and potential areas of improvement, in quality control procedures within the Firm to ensure compliance with the above Pronouncements, and proposing remediation plans.
• Conducting real-time reviews of financial statements audit and assurance engagements before audit opinions are signed. 
• Carrying out root cause analyses and monitoring effectiveness of action plans to address areas of weaknesses identified. 
• Training, coaching, developing and cultivating technical competencies to ensure capability of designated employees to maintain and comply with the Pronouncements. 
• Preparing and collating information/reports for regulatory and internal reviews and handle any related coordination work. 

Requirements:

• Bachelor’s degree in accountancy or other relevant disciplines. 
• Good knowledge of relevant professional pronouncements including IFRS, ISA, ISQM and IESBA. 
• Minimum 8 years’ experience in an audit and/or quality role, within a Public Accounting firm. 
• Candidates with experience in similar quality management roles are preferred. 
• Excellent presentation, written and verbal communication skills to communicate across all levels of staff and management. 

We are seeking an experienced and highly motivated Program Manager to join our Sustaining Engineering (SE) Team.  You’ll be responsible for resolving technical issues, supporting manufacturing lines, identifying areas of cost reduction, managing schedules and coordinating change orders all as part of actively monitoring product lifecycles to keep them competitive.  This role demands flexibility and good communication skills as we have a wide variety and scope of projects that interface with many groups across the company and span multiple contract manufacturers and suppliers. 

To be successful you will be a high performer with a rare and specific skill set who can thrive in a fast-paced and demanding environment. Your ability to think critically, lead through intellect, deliver quickly, and to partner across a wide variety of functions at Cricut to drive change in a complex setting will be essential to drive long-term improvement and efficiency while keeping products rolling off the line.

Responsibilities:

• Work as the technical and programmatic focal point and facilitator for Sustaining Engineering activities in our Malaysia office
• Prioritize highest value projects with US, SE team and organize resources against them; backlog other ideas to keep SE to-do lists lean
• Identify part, product and assembly issues quickly and work through root cause to resolution
• Prepare budgets, purchase orders and schedules as needed for SE projects 
• Identify cost-reduction opportunities at a part, product, assembly and calibration level
• Coordinate testing activities with engineers and the quality department to ensure product meets engineering and product specifications
• Manage, document and confirm product changes at multiple contract manufacturers; check and maintain consistency of solutions/updates across multiple CMs
• Ensure that management and stakeholders are notified of any potential schedule impacts
• Facilitate regular status meetings with both domestic and international teams.
• Ensure seamless communication with other functional areas (Ops and Planning, Sourcing, Process Engineering, Logistics, SW, etc.)
• Coordinate and manage supplier and contract manufacturing activities to deliver on project objectives.  Includes regular travel within Asia as needed (at least 4x/yr, can include travel to China, Malaysia and other areas of Asia)
• Help build a culture of trust and teamwork
• Reinforce and continue to develop a culture of high standards

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022-2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

• Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  
  Human Resource & Financial Management
  
• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
• Conceptualizing staff development plans according to the needs of the business
• Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
• Setting direction and expectations for the team to achieve team goals
• Implementing training strategies for the venue
• Monitors and liaises with HR/L&OD on all venue onsite training activities
• Fully understanding, and ensuring procedural compliance with the Company’s policies

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

Job Description:

• Support the Project Manager and engineers to deliver projects on time, within scope and budget.
• Manage project documentation and subcontractor coordination.
• Perform system setup, database configuration, and resolve technical/design issues.
• Provide IT infrastructure support (Microsoft & Linux environments).
• Handle network switch configuration and network device design within scope.
• Execute installation, debugging, and troubleshooting of IT systems.
• Guide site engineers and conduct knowledge transfer.
• Oversee project teams and subcontractors; lead and present project meetings.
• Track and report progress, following up on software development and site works.

Job Requirements:

• Degree/Diploma in IT, Computer Science/Engineering, Project Management, or related field.
• Minimum 7 years of relevant system experience.
• Experience in project management or IT systems deployment.
• Proficient in networking, SQL, and Windows OS.
• Knowledge of cybersecurity, database management (SQL), vulnerability assessment, software development concepts, and access control systems (e.g. CCTV, card readers).

EA Reg No: 20C0312

• Plan and execute marketing initiatives for AI data center and immersion cooling solutions.
• Create professional content: presentations, solution briefs, case studies, and digital/LinkedIn materials.
• Drive local campaigns, webinars, and events to generate leads and strengthen client engagement.
• Collaborate closely with sales and technical teams to develop customer-facing materials and proposals.
• Represent the company professionally at client meetings and industry events.

Requirements:

• Degree in Engineering, IT, Marketing, Business, or equivalent
• At least 5 years of B2B marketing experience in data centers, IT infrastructure, AI/GPU platforms, or cooling solutions.
• Solid understanding of data center operations, rack layouts, cooling technologies, and GPU-based AI systems.
• Ability to translate technical concepts into clear value propositions for non-technical stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Plan and execute marketing initiatives for AI data center and immersion cooling solutions.
• Create professional content: presentations, solution briefs, case studies, and digital/LinkedIn materials.
• Drive local campaigns, webinars, and events to generate leads and strengthen client engagement.
• Collaborate closely with sales and technical teams to develop customer-facing materials and proposals.
• Represent the company professionally at client meetings and industry events.

Requirements:

• Degree in Engineering, IT, Marketing, Business, or equivalent
• At least 5 years of B2B marketing experience in data centers, IT infrastructure, AI/GPU platforms, or cooling solutions.
• Solid understanding of data center operations, rack layouts, cooling technologies, and GPU-based AI systems.
• Ability to translate technical concepts into clear value propositions for non-technical stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Manage the entire In-situ Machining Department Day to day operations in liaison with General Manager and other Dept. Managers.
• Achieving budgeted sales & profit targets
• Responsible for staff welfare, guidance, discipline, and performance including but not limited to company rules, applicable laws and relevant regulations.
• Health and safety of department employees, subcontractors, and other employees, all as deployed on department jobs or where department employees are allocated to other departments.
• Continuous improvement regarding own department.
• Manage repair teams in their daily duties onboard & ashore including planning of work-scope, personnel allocation; assess tool requirement, scheduling and execution of repair and service works. Monitor progress and ensure works carried out on time and budget to appropriate quality levels.
• From time to time, personally perform ship and offshore vessel inspection, trouble shooting and repairs/upgrades and conversions and provide sound technical advice to customer.
• Identify market requirements and potential, and establish links to facilitate new business.

Required qualifications and skills:

• At least 5 years working experience in Marine/Offshore/Shipyard environment
• At least 3 years working experience in in-situ crankshaft grinding/machining, line-boring/milling and general machining knowledge
• Demonstrate ability to handle work professionally, independently and efficiently

Our Client is a Global Solar Leader.

The key role of this function is to manage warranty claim process, warranty expenses, installation deviation requests, and after-sales related activities to ensure a high level of customer satisfaction in this area. The role will also provide voice of customer insights from field feedback to management team through the claims review deep dive platform. Ensure warranty claims and resolutions are effectively managed, considering both commercial (S&M) and operational (OPS/QA side) considerations. He/she will be responsible for global warranty claims KPI with regards to overall warranty claims cycle time.

Warranty Claim Management

• Lead the global warranty team to effectively process incoming warranty claims by ensuring prompt responses and achieving set processing cycle time target(s).
• Responsible for sustaining & continuous improvement to customer warranty claims system platform to meet evolving business requirements.
• Establish a standardized claim technical judgement and resolution workflow for global warranty team; and provide training to Regional Technical Support whenever required.
• Lead the warranty claim resolutions e.g. RMA & Goodwill; and propose recommended options to decision-making committees for approval.
• Monitor the warranty expenses, and ensure compliance to limited warranty terms, or unique liabilities from customer contracts and/or regional regulations and laws.
• Work with Customer Quality to manage the approval of related expenses in claim resolutions; and ensure appropriate and prompt charging to warranty provision or operation expenses account.
• Provide technical support in regional markets in technical requests and escalations.
• Handle the claim communication documents for external response to customers, e.g. statement letter.
• Product recall & Fire incident management – Lead the follow-up investigation by relevant stakeholders; and provide reaction plans to decision-making committees for approval.
• Warranty replacement management – Develop proposals in warranty product replacement business case for existing and end-of-life products; and handle replacement modules stock at respective global 3rd party warehouse(s).
• Review customers’ feedbacks from NPS on warranty claim servicing and quality; and evaluate the results with Customer Quality & Global Technical Support to take actions to sustain, retain and enhance levels of customer satisfaction.
• Review new customer contracts with Sales and Marketing, Legal and Customer Quality on warranty unique liability terms and customer specific requirements and provide recommendations.

Installation Deviation Request Management

• Manage installation deviation request activities and ensure timely release of installation waiver letter to Global Technical Sales Manager(s).
• Lead a cross-functional team (i.e. New Product Development, Technology, Quality, and Product Test and Certification) to evaluate the request, align the test plan & schedule, assess the test results, and provide recommendation to the RPDM.
• Create and release the waiver letter to Product Management team after RPDM approval.
• Report the status of the ongoing Installation Deviation Requests (IDRs) during Product Management Meeting.

About the Role:
Are you a visionary search marketing expert ready to define the future of discoverability?

Havas Media Singapore is looking for an innovative SEO & GEO Lead to build and lead our search capability in Singapore. Search is evolving rapidly beyond traditional SERPs into AI-driven discovery, conversational interfaces, and answer engines. In this newly created role, you will combine deep SEO expertise with a strong point of view on Generative AI Search, helping shape how we deliver SEO, GEO, and AI discovery for clients.

Reporting directly to the GM of Digital, SEA, you will own the agency’s SEO & GEO capability in Singapore and act as the senior lead for SEO, GEO, and AI discovery engagements across key clients. You will shape the proposition, guide delivery, and work closely with Client Leadership, Content, Paid Media, and Data & Tech teams to integrate search into broader marketing and media programmes.

What You’ll Do

• Build & Lead Capability: Establish and lead the agency’s SEO & GEO capability in Singapore, defining the agency’s point of view, frameworks, methodologies, and ways of working, while shaping how the capability is positioned, packaged, and taken to market.
• Lead SEO, GEO & AI Discovery Engagements: Act as the senior lead for SEO, GEO, and AI discovery engagements across key clients, owning the strategic direction and quality of search-specific scopes of work across technical SEO, content strategy, on-site optimisation, search visibility, and AI discovery readiness, while guiding offshore implementation support.
• Pioneer GEO Strategies: Develop and execute GEO strategies that help ensure clients’ brands are accurately and prominently represented in AI-generated responses and answer-driven search environments, advising on areas such as content structuring, source visibility, citation readiness, entity clarity, and discoverability across emerging AI interfaces.
• Lead Enterprise SEO: Oversee comprehensive SEO strategies across technical, content, and off-page workstreams for clients across Singapore and the wider region, including technical audits, site architecture reviews, content optimisation, and broader organic growth planning, ensuring recommendations are commercially relevant and aligned to business outcomes.
• Client Advisory: Serve as the senior strategic advisor for SEO, GEO, and AI discovery, translating search platform changes, algorithm shifts, and AI trends into clear, commercially viable recommendations for senior stakeholders, while supporting pitches, strategic opportunities, and growth conversations.
• Cross-Functional Integration: Work closely with Paid Media, Content, Data & Analytics, and Client Leadership teams to integrate search into broader omnichannel plans, partner on practical measurement approaches for SEO, GEO, and AI discovery, and ensure search is connected to wider marketing effectiveness and performance frameworks.
• Tooling & Innovation: Evaluate and onboard the next generation of SEO, search intelligence, and AI analysis tools, develop frameworks for measuring GEO impact, AI visibility, and share of voice across emerging search environments, and contribute to internal capability development and knowledge-sharing across the business.

What You Bring

• 9+ Years of Experience: Extensive background in SEO and organic search strategy, with significant experience in an agency environment managing large-scale, multi-regional accounts.
• Deep Singapore & SEA Market Knowledge: Proven track record of navigating the nuances of the Southeast Asian digital landscape, including local search behaviours and regional engine preferences.
• AI & Tech Fluency: Strong understanding of Large Language Models (LLMs), natural language processing, and how Generative AI processes and cites information.
• Technical Expertise: Mastery of technical SEO audits, site architecture, Core Web Vitals, and industry-standard tools such as Ahrefs, Semrush, Screaming Frog, Google Search Console, and Botify.
• Strong consulting and communication skills, with the ability to distil technical concepts into clear, persuasive narratives for clients and internal leadership.
• Experience working cross-functionally with content, analytics, media, and client leadership teams.

Why Join Us?

• Shape the Future: You won't just be executing plays from an old playbook; you will be writing the new rules of GEO.
• Culture of Innovation: A dynamic, collaborative environment that invests heavily in digital innovation, data, and its people.

Havas Media Network is part of Havas, one of the world’s largest communications groups, with a rich history dating back to 1835 when it was founded by Charles-Louis Havas. Today, Havas employs 23,000 people in over 100 countries, operating under a global vision and mission to make a meaningful difference to brands, businesses, and people. Our global presence is unified through more than 70+ Havas Villages, each representing a fully integrated model that encompasses all facets of communication.

In Singapore, Havas Media Network comprises Havas Media and Arena Media, operating within our vibrant village alongside Havas Play, Havas Market and BLKJ Havas. Together, these entities offer a comprehensive suite of services across media, social, PR, e-commerce and creative disciplines.

Here at Havas, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.

*Kindly note that only shortlisted candidates will be contacted*

Location: Bedok
Mon to Fri 8am to 5pm (Go back home on time)
Training provided
With AWS & Bonus

Job Description

• Learn & Adapt – Undergo structured training to master RPGLE and CLP programming languages.
• Development – Assist in developing, testing, and maintaining applications within the IBM i environment.
• Troubleshooting – Work closely with senior developers to debug issues and optimize existing system processes.
• Documentation – Prepare and maintain clear documentation, including technical specifications and user guides.
• Growth & Collaboration – Participate actively in team discussions and contribute to long-term system improvement projects

Requirements

• Education – Polytechnic graduates in IT, Computer Science, Engineering, or related disciplines. Basic exposure (academic or practical) to any programming language.
• Strong interest in programming
• Good verbal and written communication skills to collaborate effectively with team members.

Only shortlisted candidates will be notifiedPlease submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist 
Atomrecruit Pte. Ltd. 
MOM EA License No.: 15C7443 
EA Personnel Reg No.: R1768368

COMPANY DESCRIPTION

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RESPONSIBILITIES

Job Overview

The Assistant / Technical Manager oversees all technical aspects of theatre operations, including lighting, stage/fly systems, and audio-visual functions. This role is responsible for managing technical teams, ensuring the seamless execution of shows and events, maintaining equipment, and upholding safety and compliance standards. The incumbent will collaborate closely with internal stakeholders and clients' production teams to deliver high-quality performances and events.

Key Responsibilities

1. Technical Team Management

• Manage and supervise the technical team, including full-time staff and freelancers with clear delegation of roles and responsibilities
• Plan and manage staff scheduling and manpower allocation for shows and events
• Oversee departmental budgets, including equipment procurement, maintenance and resource planning

1. Collaboration & Event Execution

• Work closely with internal teams and external clients to understand and deliver technical requirements for shows/events
• Coordinate with the Business team to align technical execution with production needs
• Supervise and ensure the smooth, safe, and efficient execution of all technical aspects during rehearsals and live events

1. Equipment Maintenance, Compliance & Documentation

• Ensure all technical equipment is maintained in optimal working condition
• Identify opportunities for technical enhancements and recommend or implement upgrades
• Conduct regular safety audits and risk assessments, ensuring compliance with venue policies and regulatory standards
• Oversee administrative processes and maintain accurate technical documentation

• At least 4 years of experience in technical management for live performances (having broadcast experience is an added advantage)
• Strong technical knowledge of lighting, sound, stage operations, rigging, and AV systems
• Ability to work under pressure and manage multiple events simultaneously
• Strong problem-solving, organisational, and communication skills