Total 660 customer experience manager job vacancies in Information Technology category in The Philippines

Key Responsibilities

• Plan and supervise a wide range of construction projects from start to finish
• Organize and oversee construction procedures to ensure they are completed in a timely and efficient manner
• Manage the overall implementation and completion of projects within the scheduled time, cost, and quality
• Recommend appropriate risk control measures to reduce or eliminate risks identified during assessments
• Monitor the progress of projects and update management regarding any schedule variances
• Develop, monitor, and review equipment and manpower deployment plans for project sites
• Assist in plan and specification analysis to provide clear and traceable designs and drawings for construction

Qualifications

• Bachelor’s degree or above in Electrical Engineering (A Master's degree is highly advantageous).
• 10+ years of DC construction / greenfield project is required for the role
• Excellent knowledge of relevant rules, regulations, and quality standards
• Holding an EMA Licensed Electrical Worker (LEW) certification in Singapore is a massive plus

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

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The Chief Data & Analytics Office (CDAO) at JPMorgan Chase is pivotal in advancing the firm's data and analytics capabilities, ensuring strong adherence to data & AI risk & control while enabling the data & analytics strategy for superior decision-making and business outcomes to serve our clients and markets. By leveraging data & AI/ML, the CDAO develops innovative solutions to support commercial goals, enhance productivity, and manage risks. The Asia Pacific Chief Data & Analytics Office (CDAO) advances the firm’s data and analytics strategy, platforms, solutions, capabilities, and governance to deliver trustworthy, responsible, innovative, and commercially value outcomes across the APAC markets and businesses.

As a Data & AI Platform Product Manager - Vice President within the APAC Chief Analytics and Data Office, you will own the APAC technical product agenda for the firm’s Data & AI platform capabilities. You will translate APAC business, regulatory, and user needs into clear product requirements, prioritized backlog/roadmap inputs, and measurable adoption outcomes. You will partner closely with APAC and global stakeholders across Product, Engineering, Customer Success, Product Enablement, Business Adoption, Risk, Controls, Data/AI Governance, and Lines of Business to ensure platform capabilities are fit-for-purpose, production-ready, and scalable across APAC markets.

Job responsibilities

• Lead APAC technical product discovery with business sponsors, end users, client technology teams, Customer Success, and Business Adoption to identify high-impact Data & AI platform opportunities

• Develop a strong understanding of APAC workflows, user pain points, data flows, technical constraints, regulatory expectations, and adoption barriers across markets and Lines of Business

• Triage incoming demand to determine the right path (self-serve, product expertise, solution design, new feature development, or APAC-specific capability) and define clear problem statements and success criteria

• Define APAC-specific platform requirements across functional, data, integration, access/entitlements, controls, and user experience needs, including user journeys and acceptance criteria

• Translate data governance, AI governance, risk and control expectations into platform capability requirements (e.g., approvals, guardrails, lineage, auditability, evidence capture)

• Define non-functional requirements where needed (scalability, resilience, performance, security, access control, operational readiness)

• Own and maintain the APAC technical product backlog; ensure requirements are engineering-ready for feasibility assessment, sequencing, dependencies, and delivery planning

• Partner with APAC CAO/CPO and intake forums to prioritize work based on business value, regulatory relevance, risk/control requirements, user impact, and technical feasibility

• Provide structured APAC inputs into global/regional platform roadmaps, balancing regional needs with global strategy to avoid unnecessary fragmentation

• Define measurable outcomes and track success (adoption, usage, value realization, control adherence, production readiness, customer satisfaction), converting learnings into backlog improvements

• Communicate priorities, trade-offs, and roadmap implications to senior stakeholders; produce executive-ready product briefs and decision materials

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science, Business, Mathematics, Artificial Intelligence, or related field

• 8+ years of experience in technical/platform product management, data/AI platforms, enterprise technology products, or related roles

• Strong understanding of data and AI platform capabilities (data management, analytics enablement, AI/ML enablement, governance, lineage, data quality, access controls/entitlements, adoption)

• Demonstrated ability to translate business problems, regulatory requirements, and technical constraints into product requirements, user journeys, acceptance criteria, and roadmap priorities

• Strong technical fluency (data flows, APIs, platform architecture, cloud-based platforms, integration patterns, technical documentation, non-functional requirements)

• Experience partnering with engineering teams to shape platform capabilities while maintaining clear product ownership of the “what/why/for whom”

• Strong product judgment with ability to make trade-offs across value, urgency, feasibility, risk, and platform strategy

• Experience operating in financial services or another regulated environment

• Strong stakeholder management and influencing skills across senior business, product, engineering, risk, and governance partners

• Strong written and verbal communication skills, including creating product briefs, prioritization recommendations, and executive decision materials

• Ability to manage ambiguity, structure complex problems, and drive alignment across regional and global stakeholders

Preferred qualifications, capabilities, and skills

• Experience with enterprise data platforms, AI/ML platforms, cloud analytics platforms, data marketplaces, internal developer platforms, or internal user platforms

• Experience in a CDAO/data office, analytics/AI function, platform product organization, or enterprise transformation program

• Track record supporting platform adoption across multiple countries, Lines of Business, or regulated jurisdictions

• Familiarity with data governance, data quality, lineage/metadata, access management, and AI/model governance expectations

• Experience defining product requirements for APIs, data products, workflow tools, self-service platforms, analytics capabilities, or AI/ML enablement platforms

• MBA, Master’s degree, or advanced technical/product qualification

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ffdea93a6c82f31cf13d8d19de51eaf1

The Chief Data & Analytics Office (CDAO) at JPMorganChase is pivotal in advancing the firm’s data and analytics capabilities, ensuring strong adherence to data & AI risk & control while enabling the data & analytics strategy for superior decision-making and business outcomes to serve our clients and markets. By leveraging data & AI/ML, the CDAO develops innovative solutions to support commercial goals, enhance productivity, and manage risks. The Asia Pacific Chief Data & Analytics Office (CDAO) advances the firm’s data and analytics strategy, platforms, solutions, capabilities, and governance to deliver trustworthy, responsible, innovative, and commercially valuable outcomes across the APAC markets and businesses.

As a Data & AI Platform Product Manager – Associate within the APAC Chief Data & Analytics Office, you will support the APAC technical product agenda for the firm’s Data & AI platform capabilities. You will help translate APAC business, regulatory, and user needs into clear requirements, well-structured backlog inputs, and measurable adoption outcomes. You will partner with APAC and global stakeholders across Product, Engineering, Customer Success, Product Enablement, Business Adoption, Risk, Controls, Data/AI Governance, and Lines of Business to help ensure platform capabilities are fit-for-purpose, production-ready, and scalable across APAC markets.

Job responsibilities

• Support APAC technical product discovery with business sponsors, end users, client technology teams, Customer Success, and Business Adoption to identify high-impact Data & AI platform opportunities

• Build and maintain understanding of APAC workflows, user pain points, data flows, technical constraints, regulatory expectations, and adoption barriers across markets and Lines of Business

• Help triage incoming demand to determine the right path (self-serve, product expertise, solution design, new feature development, or APAC-specific capability) and draft clear problem statements and success criteria

• Gather and document APAC-specific platform requirements across functional, data, integration, access/entitlements, controls, and user experience needs, including user journeys and acceptance criteria

• Translate data governance, AI governance, risk and control expectations into platform capability requirements (e.g., approvals, guardrails, lineage, auditability, evidence capture), with guidance from senior partners

• Contribute to defining non-functional requirements where needed (scalability, resilience, performance, security, access control, operational readiness)

• Maintain the APAC technical product backlog (e.g., writing/refining epics and stories); ensure requirements are clear and ready for engineering feasibility assessment, sequencing, and dependency mapping

• Support prioritization discussions by preparing inputs on business value, regulatory relevance, risk/control requirements, user impact, and technical feasibility for APAC CAO/CPO and intake forums

• Provide structured APAC inputs into global/regional platform roadmaps, helping balance regional needs with global strategy to avoid unnecessary fragmentation

• Track adoption/usage and delivery outcomes; help convert learnings into backlog improvements and product documentation updates

• Communicate status, priorities, and trade-offs to stakeholders; support the creation of product briefs and decision materials for governance and leadership forums

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science, Business, Mathematics, Artificial Intelligence, or related field

• 5+ years of experience in product management, technical program delivery, platform/product operations, data/AI platforms, enterprise technology products, or related roles

• Working understanding of data and AI platform capabilities (data management, analytics enablement, AI/ML enablement, governance, lineage, data quality, access controls/entitlements, adoption)

• Ability to translate business problems, regulatory requirements, and technical constraints into well-structured requirements, user journeys, and acceptance criteria (with support where needed)

• Technical fluency across data flows, APIs, platform concepts, integration patterns, and technical documentation; comfort discussing non-functional requirements with engineering partners

• Experience partnering with engineering teams to clarify requirements and support delivery, while maintaining focus on the “what/why/for whom”

• Sound judgment and ability to weigh trade-offs across value, urgency, feasibility, risk, and platform strategy with guidance from senior product leaders

• Experience in financial services or another regulated environment (preferred but not required if you demonstrate strong risk/control mindset)

• Strong stakeholder management and collaboration skills across product, engineering, risk, controls, and governance partners

• Strong written and verbal communication skills, including drafting product briefs, requirement documents, and prioritization recommendations

• Ability to work through ambiguity, structure problems, and drive alignment across regional and global stakeholders

Preferred qualifications, capabilities, and skills

• Exposure to enterprise data platforms, AI/ML platforms, cloud analytics platforms, data marketplaces, internal developer platforms, or internal user platforms

• Experience in a CDAO/data office, analytics/AI function, platform product organization, or enterprise transformation program

• Experience supporting platform adoption across multiple countries, Lines of Business, or regulated jurisdictions

• Familiarity with data governance, data quality, lineage/metadata, access management, and AI/model governance expectations

• Experience defining requirements for APIs, data products, workflow tools, self-service platforms, analytics capabilities, or AI/ML enablement platforms

• MBA, Master’s degree, or advanced technical/product qualification (a plus)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=b2ef3b8bb386dac0b39f5d84a74d450e

The Consulting Project Manager (PM) actively manages medium-high complexity projects to successful completion from initiation through delivery and closure. This requires coordination of cross-functional teams (through meetings and progress measurement activity) which bring distinct, specific projects to completion both on time and within budget. The role will be fulfilled by an experienced project management professional or scrum master, with a full understanding of industry standard project management practices and the ability to interact with senior and Customer management at all levels.

What will you do:

• Integrate and use specific industry and technical delivery methodologies, e.g., project management methodologies based on the Project Management Institute (PMI), Red Hat Services project management methodology, system and software development, agile methodologies such as Scrum.
• Drive project planning, scheduling, monitoring, and reporting activities for Red Hat Services projects.
• Manage project requirements, scope, timelines and perform regular customer cadences
• Establish appropriate metrics for measuring key project criteria; develop project control and reporting procedures and manage changes in operational plans
• Manage project requirements and scope/change management issues
• Develop and effectively present and communicate content
• Plan, schedule, monitor, and report on activities related to projects
• Work in consultation with the Resource Management Office (RMO) to manage project staffing requirements

Requirements:

• 3-5 years of experience in a project management/coordination role managing IT or Government based projects
• Exhibits good communication and negotiation skills, both written and oral
• Have excellent communication and organizational skills
• Knowledge of and experience with project management tools and methodologies
• Solid interpersonal, leadership, and analytical skills with business insight
• Experience establishing and contributing to process improvements
• Ability to work both as part of a team and on your own; ability to motivate project team and individual contributors and mediate conflicts
• Excellent customer-facing and internal communication skills
• Solid organizational skills including attention to detail and handling more than one project concurrently
• Project management certification will be looked upon favourably

We are seeking a hands-on and experienced Assistant Technical Manager (Service Team) to support and lead service operations across key client sites in Singapore.

You will play a critical role in ensuring system reliability and service excellence for large-scale Audio-Visual (AV) and integrated systems deployed across Singapore’s national and iconic projects.

Job Description

• Assist in managing daily service operations across multiple client sites
• Lead and supervise a team of Service Engineers and Technicians
• Oversee troubleshooting, fault diagnosis, and rectification of AV systems
• Provide technical support for complex issues and service escalations
• Ensure timely response and resolution in accordance with service standards
• Plan and manage preventive maintenance schedules
• Liaise with clients and internal teams to ensure smooth service delivery
• Monitor service performance, quality, and safety compliance
• Coach and develop team members to strengthen technical capabilities

Requirements

• Diploma / Degree in Electrical, Electronics, or related Engineering field
• Minimum 5–8 years of experience in Audio-Visual (AV) systems, with service or maintenance exposure
• Experience in leading or supervising a service team
• Strong troubleshooting and fault-finding skills
• Familiar with maintenance planning and service operations
• Good communication and stakeholder management skills
• Able to manage multiple sites and respond to operational needs 

JOB MISSION

The Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects.  Help manage the P/L (profit and loss) while ensuring all client and company business needs are met. 

DUTIES

·       Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.

·       Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.

·       Ensure new hires are trained to comply with client standards/processes.

·       Work with the Design and Project Management team to engineer systems.  Take overall responsibility for estimating Application Engineering tasks during projects.

·       Create test plans, coordinate with commissioning team and test systems.

·       Create and set up the server OS, database, application, and services in line with the client’s requirements.

·       Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.

·       Work with the commissioning engineers to fully test and bring the system online.

·       Customize system to customers’ business model.

·       Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.

SECONDARY DUTIES

·       Troubleshoot system / security network related issues over the phone.

·       Train customers and technicians on proposed and installed systems.

·       Document and maintain system architecture and parameters based on customer standards.

·       Continue to investigate new technologies that can assist our customer base and increase our productivity.

·       Continue higher education in management or security industry to support management role.

·       Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.

MANAGERIAL RESPONSIBILITIES

·       Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.

·       Identify and plan for future hiring needs.

·       Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.

·       Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.

·       Mentor Application Engineers to enhance both technical & general business management skills. 

·       Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.

·       Continually improve quality and efficiency within the organization.

·       Schedule and coordinate Application Engineers for projects.

·       Responsible for approving timesheets, expense reports and leave applications.

·       Hold regular one-on-one meetings with direct reports.

·       Responsible for scheduling technology training as directed by the Director of Professional Services.

·       Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.

·       Work with various teams to develop a statement of work.

·       Review team-created project plans and identify deficiencies and corrective measures.

SKILLS

• Customer-focused with strong written and verbal communications skills

• Ability to efficiently manage people multiple tasks, activities, and events simultaneously

• Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.

• Effective ability to prioritize, provide leadership and direction to others.

QUALIFICATIONS

·       Bachelor’s degree in Computer Science or relevant industry experience.

·       Minimum of five years managing a team of five or more direct reports.

This is a perm role for one of our client in the Banking Sector

Job Scope

• The Chief of Staff serves as a trusted strategic partner to the Chief Executive of Singapore Branch, responsible for driving execution of strategic priorities, enhancing organizational effectiveness, and ensuring alignment across business units.
• This role acts as a force multiplier, enabling leadership to focus on high‑impact decisions while ensuring disciplined follow‑through, governance, and communication across the bank.

Job Description

1. Strategic Planning & Execution

• Partner with the Chief Executive and senior leadership to translate corporate strategy into executable initiatives
• Track and manage strategic priorities and enterprise-wide initiatives
• Prepare board‑level and executive presentations, strategy papers, and decision briefs
• Identify risks, interdependencies, and mitigation strategies for key initiatives

2. Executive Management & Governance

• Act as an advisor and sounding board to the Chief Executive on strategic, operational, and organizational matters
• Support preparation for Board of Directors, Management Committee, and key regulatory meetings
• Ensure decisions made by leadership are documented, communicated, and executed
• Monitor follow‑ups and ensure timely delivery of agreed outcomes

3. Cross‑Functional Coordination

• Drive alignment across business, risk, compliance, finance, technology, and operations
• Resolve bottlenecks and escalate issues objectively and constructively
• Lead cross‑functional task forces for major initiatives (e.g., transformation, integration, remediation)

4. Performance & Business Management

• Oversee management reporting, dashboards, KPIs, and performance reviews
• Support annual business planning, budgeting, and forecasting cycles
• Track financial and non‑financial performance against targets
• Provide data‑driven insights to improve productivity and decision‑making

5. Regulatory Risk and Control Oversight

• Partner with Risk, Compliance, and Legal teams to ensure regulatory expectations are met
• Support leadership in managing MAS interactions, audits, and supervisory reviews
• Ensure strong governance, controls, and issue remediation discipline

6. Organizational Effectiveness & Culture

• Support leadership in shaping organizational structure, talent strategy, and succession planning
• Drive internal communications and leadership messaging
• Champion a high‑performance, ethical, and inclusive culture
• Support change management and transformation initiatives

7. Special Projects & CEO Office Support

• Lead confidential, high‑impact projects on behalf of the CEO
• Support M&A, partnerships, transformation, or crisis management efforts
• Act as proxy for the CEO in selected internal forums when required

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We regret to inform you that only shortlisted candidates will be notified.

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Joselito || EA Registration: R25126580

Job Summary:

The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

This will be a 2-years direct contract position.

Responsibilities

• Translate strategic direction into actionable digital transformation and delivery plans for ML/AI initiatives.
• Oversee architectural decisions that enable scalable analytics capabilities
• Ensure that technical standards and responsible AI frameworks are consistently applied.
• Define divisional outcomes and OKRs in alignment with goals.
• Develop long-term roadmaps, and drive their execution across teams.
• Identify and remove systemic inefficiencies, anticipate risks, and take decisive action to navigate challenges.
• Build strategic cross-functional partnerships.
• Champion a culture of continuous improvement, open communication, and innovation.
• Build and manage a high-performing team.
• Coach people managers, scientists and engineers.
• Set hiring standards and lead recruitment efforts to bring in and develop top talent.
• Conduct regular 1:1s with direct and indirect reports.
• Gather feedback on team health and create the infrastructure and environment for consistent, motivated performance.

Requirements

Deep expertise in

• Satellite data exploitation, cloud infrastructure deployments and government security requirements.
• Data analytics, database management, and software development.
• Strong communication, interpersonal, and presentation skills.
• Able to think strategically and translate complex technical concepts into clear, actionable plans is important.
• Satellite mission control software, space systems, orbital analysis tools, and space weather monitoring highly advantageous.
• Experience in program development and management is highly advantageous.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

Position: Vessel Manager

Location: Singapore

Department: Operations

Reports To: Fleet Manager

Position Summary

The Vessel Managers are the ‘front line’ operators heading their ship management teams. Vessel Managers are fully supported in their role by Marine & Technical Services, HSEQ, Marine Assurance, Marine HR, and Financial Analysts.

The Vessel Managers will have full responsibility and accountability for the success of the operations and people on board their vessels. The measure of our success will be achieving all KPIs on a consistent basis, meeting the business unit expectations, and upholding the company brand.

Major Responsibilities

·       Treat health, safety, and environment as top priority.

·       Ensure vessels are operated in a safe, efficient, and cost-effective manner, ensuring compliance with class, statutory and company requirements.

·       Provide day-to-day technical and operational support and guidance to assigned vessels.

·       Management of vessel budgets and operating expenditure.

·       Monitor vessel performance and ensure follow up action. Carry out regular review of vessel management reports for vessel operations and ensure appropriate actions are taken.

·       Fully responsible for vessel dry-dockings and major scheduled & unscheduled repairs. This includes planning, execution, and review of all projects.

·       Set clear goals and expectations and coach and develop Masters, Chief Engineers in line with competence and performance management objectives. Participate in interviews and make recommendations regarding new-hires and promotions.

·       Carry out regular vessel visits to confirm condition and compliance with company Operating Standards and provide senior management with vessel condition reports.

·       Ensure that through regular ship visits, engagement with ship senior staff, utilisation of the company’s maintenance management system and service bulletins, all ship borne equipment is always maintained to the highest levels, including fabric maintenance of the vessels under remit.

·       Drive vetting performance onboard assigned vessels. Work with Marine Assurance and senior ship staff to ensure vessels are always prepared and ready for vetting inspections. Ensure timely and accurate closure of any vetting findings thus maintaining vessel vetting status.

·       Working with ship staff, Fleet Support Officers,, and Financial Analysts to ensure that all legislative requirements and yearly maintenance are captured in the budget process, such that all budgetary timelines are met for both internal stakeholders and external customers, where applicable attend annual OPEX Budget meetings with customers.

·       Where appropriate and in accordance with individual customer requirements and at the direction of the Fleet Manager, represent the company at required annual performance meetings, customer interface meetings, JV partnership meetings and industry specific project forums.

·       As required by senior management, under take additional tasking out with normal job responsibility to support the needs of the business.

Requirements (Knowledge, Skills &Abilities)

·       Maritime Certificate of Competency (Chief Engineer Unlimited) or relevant experience as Vessel Manager on gas carriers.

·       Sailing experience on gas carriers.

·       Demonstrates teamwork, interpersonal and communications skills.

·       Knowledge of technical operations for LNG vessels.

·       Knowledge of dual fuel propulsion plant onboard vessels managed.

·       Knowledge of cargo containment system, cargo handling equipment,  and safety systems on board gas carriers.

Preferred

·       LNG experience

Responsibilities:

Program Leadership & Execution

• Define program scope, roadmap, milestones and success metrics (KPIs/OKRs).

• Ensure timely delivery within scope, budget and quality expectations.

• Monitor resource requirements for the project and collaborate with cross functional teams to assure resource availability.

• Work closely with the Finance organization to understand and manage project budgets and spend.

Strategic Alignment

• Translate executive strategy into actionable program plans.

• Partner with leadership to prioritize initiatives and manage trade-offs.

• Ensure initiatives deliver measurable business value (cost savings, efficiency, growth, risk reduction).

Stakeholder Management, Governance and Reporting

• Serve as the primary liaison between business teams, IT, and SI partners.

• Establish and drive executive-level governance (steering committees, status reporting, decision forums).

• Influence and align stakeholders across all levels of the organization.

• Provide clear, concise program updates to executive stakeholders.

Change & Transformation Management

• Accountability for organizational change management (OCM) efforts and assure that communication, training, and adoption strategies are in place and executed appropriately.

• Identify and mitigate change resistance and organizational risks.

• Ensure sustainable adoption of new processes, technologies, and ways of working.

Risk & Issue Management

• Proactively identify program risks and develop mitigation strategies.

• Resolve complex issues across multiple teams and stakeholders.

• Maintain program health metrics and escalation frameworks.

Education & Experience Recommended

• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in supply chain, operations, or a related field.

• Experience with digital transformation tools/technologies (e.g., ERP, S2P systems like Jaggaer, Icertis, SAP Ariba, etc..)
  
  

Job Summary

We seek an experienced and forward-thinking Software & AI Manager to lead the design, development, and deployment of high-impact software and AI-driven solutions. This role requires a blend of hands-on technical leadership, strategic architecture oversight, and people management, driving excellence across the full software lifecycle while embedding AI/ML capabilities into core products and platforms.

Key Responsibilities

Software Engineering Leadership

1. Establish and maintain robust processes and documentation across the Software Product Lifecycle, from inception to retirement.
2. Oversee the end-to-end application lifecycle—including requirements analysis, system design, development, testing, deployment, release, and post-launch support.
3. Take ownership of critical technical components: UI/UX design, business logic, data access layers, external API integrations, and database schema design.
4. Evaluate and recommend tools, frameworks, and methodologies to ensure product quality, scalability, and maintainability.
5. Deliver production-ready software by writing clean, efficient, and well-documented code.
6. Mentor and coach engineering teams in: Writing comprehensive unit and UI tests, troubleshooting, debugging, and performance optimisation, designing intuitive user interfaces and developing real-time and batch data processing systems
7. Collaborate with Sales, Product, and Project teams to scope, prioritise, and deliver new features.
8. Ensure both new and legacy systems adhere to quality, security, and compliance standards.
9. Proactively research and propose new software products, tools, and architectural improvements.
10. Maintain thorough technical documentation for sustainability and knowledge transfer.
11. Keep abreast of emerging technologies and industry best practices.
12. Recruit top talent and design individualised training and career development plans.

AI/ML Strategy & Execution

1. Design, develop, and optimise AI models, leveraging both open-source and proprietary resources.
2. Build scalable AI solutions using cloud platforms (AWS/Azure/GCP), data pipelines, and modern databases.
3. Implement and deploy NLP, LLMs, and other AI frameworks for real-world use cases.
4. Architect and deliver RESTful APIs to expose AI capabilities to internal/external systems.
5. Apply Retrieval-Augmented Generation (RAG) to improve relevance, accuracy, and trustworthiness of AI outputs.
6. Practise advanced prompt engineering, including instruction tuning, templating, and fine-tuning strategies.
7. Embed AI development within CI/CD pipelines, enforcing test-driven development and reproducible workflows.
8. Conduct rigorous evaluation of models using appropriate metrics, benchmarks, and validation protocols.
9. Continuously monitor advancements in AI/ML research and translate them into business value.
10. Partner with stakeholders to convert business challenges into AI-powered solutions.
11. Ensure seamless integration of AI components with existing software ecosystems.

Requirements

Experience & Technical Background

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• 10+ years of hands-on software development and leadership experience.
• Proven track record as a Team Lead or Tech Lead, managing end-to-end software projects.
• Strong domain experience in cybersecurity (especially European standards), IP telephony, and data networking, ideally in a project or technical management capacity.
• Demonstrated portfolio of released mobile/web applications (App Store, Play Store, or enterprise deployments).
• Proficiency in multiple programming languages: Essential: SQL, Python, Strongly preferred: Node.js, TypeScript, C#, JavaMobile: Swift, Objective-C, Java (Android), plus hybrid frameworks (e.g., React Native, Flutter)
• Expertise in: SDLC & Agile methodologies, data modelling, and relational (RDBMS) & NoSQL database design, REST/SOAP API integration, Cloud-based AI/ML deployment (AWS/Azure/GCP) (a plus), ML frameworks (TensorFlow, PyTorch) (a plus)

AI/ML Competencies

• Solid foundation in machine learning (supervised/unsupervised learning, neural networks, optimisation, evaluation metrics).
• Experience with data preprocessing, feature engineering, and SQL for AI pipelines.
• Deep understanding of algorithms, data structures, and their role in scalable ML systems.
• Familiarity with MLOps practices, including CI/CD for AI, model versioning, and monitoring.

Soft Skills & Attributes

• Exceptional verbal and written communication, able to explain technical concepts to non-technical audiences.
• Strong organisational, multitasking, and prioritisation skills.
• Self-motivated, independent, and able to thrive with minimal supervision.
• Collaborative team player who can inspire, mentor, and align engineers toward shared goals.
• Adaptable under pressure, with a bias for action in fast-paced environments.
• Committed to lifelong learning and technology innovation.
• Willingness to travel as required.

Salary: SGD 6,000 – 9,500
Work Days: 5.5 days/week (Mon–Fri 8:30am–5:30pm, Sat 8:30am–12:30pm)
Location: East (Changi Village area)

About the Role

We are seeking a Technical Manager (Electrical) to lead the electrical design process, ensure compliance with contractual requirements and Singapore standards, and coordinate multi-disciplinary teams to deliver projects on time and within budget.

Key Responsibilities

• Develop and implement electrical design strategies for assigned projects.

• Lead and coordinate multi-disciplinary teams to ensure smooth delivery within schedule and budget.

• Oversee the end-to-end design process and provide technical guidance and governance.

• Advise on materials selection and support procurement-related technical matters.

• Liaise with clients to align design deliverables with project requirements and expectations.

• Review designs with strong emphasis on health, safety, and regulatory compliance.

• Ensure strict compliance with contract requirements and Singapore standards/codes.

• Maintain accurate design documentation, records, and submissions.

• Manage design schedules, deliverables, and resource planning to meet project milestones.

• Keep up to date with changes in building legislation and applicable codes of practice.

• Prepare and submit Single-Line Diagrams (SLD) and drawings for FAT (Factory Acceptance Test).

Requirements

• Degree in Electrical Engineering or related discipline with relevant design experience.

• Professional Engineer (PE), Singapore registration is an advantage.

• Independent, analytical, and highly motivated, with strong teamwork and interpersonal skills.

How to Apply

For consideration, please submit your CV by clicking “APPLY NOW” or text +65 9422 1220 for a confidential discussion.

Only shortlisted candidates will be notified.

MTC Consulting Pte Ltd | 15C7752
EA Registration No.: R22111807 | Yap Teng Hui

• $7,000 - $9,000 + AWS & Bonus
• A reputable A1 main contractor with 33+ years of experience, specializing in large-scale infrastructure projects.