Total 661 customer experience manager job vacancies in Information Technology category in The Philippines

Position : Customer Service x3

• Working Days: 5 Days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are looking for Senior Consultant/ Associate Manager, Data Governance Expert from Banking Industry for a Permanent role with our Client.

Responsibilities:

• Act as the subject matter expert for data governance, collaborating closely with the Finance team in Singapore and engaging with stakeholders across Data Management, Risk Management, and IT.
• Lead execution of data governance initiatives by breaking down complex activities into actionable deliverables such as KDE identification, EUC inventory and criticality assessment, data aggregation process mapping, and implementation of data lineage systems.
• Apply prior experience and practical knowledge from past data governance projects to design effective solutions and drive successful outcomes.
• Develop and manage project plans with clear milestones, governance structures, and defined roles and responsibilities.
• Integrate Company’s project management methodology with the bank’s operational practices to ensure plans are both strategic and executable.
   

Requirements:

• Bachelor's degree in any related fields.
• Minimum 5 years of experience in data governance or data management roles within a financial institution, preferably banking.
• Proven ability to work in complex, multi-stakeholder environments involving business, IT, compliance, and vendors.
• Strong documentation skills using PowerPoint, Excel, and Word.
• Solid project management skills, including progress tracking, issue and risk management, and stakeholder coordination, experience preparing and delivering reports or presentations to senior management or executives and good stakeholder management and communication skills are a plus.
• Proficiency in business-level English across reading, writing, listening, and speaking will be beneficial for liaising with key stakeholders.
• Strong understanding of regulatory reporting, internal reporting, finance/accounting business processes, and related systems.
• Familiarity with data lineage concepts and tools (e.g. Collibra or similar platforms), understanding of finance and accounting business processes, regulatory reporting, and related systems are a plus.
• Prior collaboration with risk management and finance/accounting departments on external and internal reporting activities is highly beneficial.
• Ability to prepare and present clear, structured executive reporting.

Preferably with Civil, Structural and Architectural Background

1. The Programme Manager will provide Program and Project services to the Lead Client Technical Program Manager (TPM) with day-to-day deliverables for the Client Data Center Product Development Insertion (PDI) organisation, including:

• Product Development Meeting Coordination: Note taking according to format, Issue, Action, Request for Information, and Risk tracking, Creating presentations, spreadsheets, reports, and documentation according to format, in collaboration with the Product Development Team

• Change Policy Process Owner (bug coordination, content packaging)

• Product Documentation management in AODocs and system

• Product Development issue tracking in Spreadsheets, and system

• Collaborate with Lead Client TPM to compile status updates for Products

• Inform Lead Client TPM of any risks uncovered in the portfolio

2. The Programme Manager will provide Program and Project services to the Lead Client TPM with day-to-day deliverables for contracts from conception to execution, including:

• Review funding request submission in system

• Review draft contracts for quality control

• Review invoices from vendors to ensure they are aligned with the agreed upon rates within the existing contract

• Follow-up and track status of the contract in platform system, and email

• Updating Purchase Order tracking spreadsheets

• Support onboarding process of engineering support

3. The Programme Manager will provide accurate communication and status updates to the Client TPM.

4. Management and accountability of delivery milestones where assigned by the Client TPM.

5. Interdisciplinary coordination between other Client Vendors.

6. Support the TPM with Project reporting and governance including escalation paths.

7. Team interface management.

8. Communicating and maintaining the project charter focus throughout the project life cycle.

9. Risk Management, threat and opportunity identification and associated management actions.

10. Supporting Cash Flow updates, cost management and reporting in concert with commercial management and PCG teams.

11. The Programme Manager will deliver the deliverables, including documentation, as required to perform the Services listed above, including:

• Weekly Flash Report for all pillars of the group.

• Quarterly reporting on the program.

• Develop and track against a work plan and deliverables for the team

• Conduct weekly meetings with Client to monitor progress on agreed deliverables for all the team.

• Conduct weekly team meetings to discuss progress on initiatives and to drive performance brief status report of weekly activities performed

About Our Client

Our client is a regional data centre solutions provider that merges engineering excellence with sustainability to deliver world-class facilities across Asia.

Their integrated approach covers concept design to operation, with a focus on energy efficiency, scalability, and high-density computing readiness.

How to Apply

Our client is a leading global technology company at the forefront of artificial intelligence, digital innovation, and large-scale platform development. As part of its continued investment in AI transformation, the organization is seeking a Technical Program Manager who can bridge business needs and technology execution, driving the adoption of AI-powered solutions across regional teams.

This is a 1-year contract.

Overview

The Technical Program Manager will lead AI transformation initiatives across APAC business teams, helping to identify opportunities where AI can improve productivity, streamline workflows, and enhance decision-making.

Responsibilities

• Lead end-to-end AI transformation programs from requirements gathering through implementation and adoption.
• Partner with business teams to identify workflow challenges and opportunities for AI-driven improvements.
• Translate business requirements into clear technical specifications and actionable program plans.
• Collaborate with Product and Engineering teams on feature prioritization, enhancements, bug resolution, and roadmap alignment.
• Drive change management, user enablement, and adoption of AI-powered tools and workflows.
• Establish feedback loops, monitor adoption metrics, and identify opportunities for continuous improvement.
• Serve as the primary APAC point of contact for AI transformation initiatives and stakeholder management.

Requirements

• 2+ years of experience in Technical Program Management, Program Management, or a related role leading cross-functional initiatives.
• Experience leading AI, automation, digital transformation, or process improvement initiatives, preferably for non-engineering teams
• Familiarity with AI technologies, including LLMs, workflow automation, AI productivity tools, or related solutions.
• Proven experience driving strategic programs from planning through execution and adoption.
• Strong understanding of product development processes, including requirements gathering, roadmap discussions, feature prioritization, and bug management.
• Ability to identify adoption barriers and distinguish between process, user, and product-related challenges.
• Excellent stakeholder management and communication skills with both technical and non-technical audiences.
• Experience working across APAC markets and geographically distributed teams is preferred.

Our esteemed client in the Power Systems industry is seeking a Technical Sales Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Technical Sales Manager
• Location: East (Nearest MRT: Ubi)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Basic + Transport Allowance + AWS + VB

Job Responsibilities:

• Drive sales growth and business development activities within assigned market segments and territories.
• Identify new business opportunities, build strong customer relationships, and expand market presence.
• Develop and execute sales strategies and account plans to achieve revenue targets.
• Provide technical consultation and clarification based on customer requirements and project specifications.
• Collaborate closely with clients and engineering teams to recommend suitable technical solutions and products.

Job Requirements:

• Minimum a Diploma in Electrical or Electronics Engineering, with at least 4 years of proven technical sales experience.
• Possess an established network of contacts within the Marine, Oil & Gas, Petrochemicals, Utilities, Power Generation, and EPC contractor sectors.
• Possess a valid Class 3 driving license with own transport.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Key responsibilities:

The role of a Technical Delivery Manager (TDM) is to lead, guide and manage the technical aspects of projects through design, build and implementation phases. They are responsible for ensuring the successful delivery of technology projects by collaborating with cross-functional teams, managing project timelines, and overseeing the development process. TDMs play a crucial role in bridging the gap between business requirements and technical solutions, making them instrumental in driving digital transformation initiatives within organizations.

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Key Skills:

• Experience with managing end to end implementation of projects.

• Experience with managing and working with external vendors/teams.

• Database (Ability to use and understand for the purpose of analysis and design and investigation)

• Analyse Requirements and form solutions for the application.

Job Summary

Lead technical operations for LNG bunkering vessels and trucking business, ensuring compliance with marine regulations and supporting safe, efficient LNG bunkering services in Singapore.

Responsibilities

• Support technical matters for vessel and trucking LNG bunkering business to ensure operational readiness and safety.
• Review and provide detailed comments on drawings, plans, and documents during FUELNG's LNG bunker vessel construction to ensure timely delivery and operational compliance.
• Manage third-party supervisors and liaise with shipbuilders and ship owners to coordinate vessel readiness for Singapore operations.
• Conduct LNG bunker vessel compatibility studies with customers and prepare technical procedures and operational walkthroughs to enhance safety and efficiency.
• Prepare and coordinate Joint Plan of Bunkering Operations (JPBO) documents with all stakeholders to ensure smooth bunkering activities.
• Assist FUELNG General Manager in technical discussions with new customers to support business development.
• Review and update technical and operational procedures to maintain high standards and compliance.
• Support ISO 9001, ISO 45001, BizSafe, and other audits to maintain industry certifications and operational excellence.
• Represent FueLNG in the Singapore market by engaging with regulatory bodies and supporting the development of industry standards and regulations.
• Maintain strong relationships with the Maritime and Port Authority of Singapore to ensure compliance with LNG bunker licensing requirements.
• Support training programs for new personnel and contractors to uphold LNG operational safety and standards.
• Perform additional tasks as assigned by management to support company objectives.

Required competencies and certifications

• Technical and Engineering mindset.
• Good knowledge of vessel operations and abilityto find technical solutions.
• Good stakeholder engagement/communicationskills, externally & internally.
• Well-versed in marine regulations and statutory instruments for bunkering in Singapore Port and OPL Waters.

Preferred competencies and qualifications

• Graduate degree in Maritime Business and Operations, Nautical Studies, Marine, Mechanical, Electrical, or Chemical Engineering; Master’s degree preferred
• 10 years of progressive experience, preferably at least 5 years of experience in shipbuilding or technical operations of vessels.
• Practical knowledge of mechanical equipment, heat transfer, cryogenic equipment, centrifugal and reciprocating pumps, and LNG handling and storage
• Experience in Oil, LNG/Gas, and Petrochemical industries
• Proficient computer knowledge and skills
• Fluent written and verbal English; fluency in other languages is an advantage

1. Fraud Program Strategy & Execution

• Program Ownership: Lead the planning, execution, and monitoring of high-impact fraud programs, ensuring alignment between local and regional execution and global fraud strategies.

• Operational Transformation: Drive the implementation of new fraud detection models/initiatives, ensuring seamless integration and implementation across diverse markets.

• Lifecycle Management: Manage program timelines, risks, and resources using project management tools to ensure all fraud initiatives are delivered.

2. Risk Oversight & Performance Analytics

• Data-Driven Governance: Define, track, and report on fraud-related KPIs. Use data insights to monitor the success of prevention initiatives, identify systemic vulnerabilities, and strategise fraud-prevention actions.

• Optimisation & Automation: Partner with Data and Product teams to design dashboards and enhance automation, reducing manual intervention while minimising false positives for an improved customer experience.

• Strategic Reviews: Lead post-implementation reviews and "lessons learned" to integrate insights into future fraud prevention product roadmaps and predictive capabilities.

3. Strategic Influence & Cross-Functional Partnership

• Fraud SME: Serve as the senior subject matter expert for fraud operations, providing guidance to cross-functional teams on navigating complex fraud risks and project milestones.

• Stakeholder management: Act as the primary fraud representative for Product, Finance, Legal, and Marketing, translating technical fraud insights into actionable business recommendations for leadership.

• Design-to-Launch Integration: Collaborate with product teams to embed fraud prevention into the rollout of new features and digital tools from the design and discovery phase onward.

4. Change Management & Operational Integrity

• Change Advocacy: Lead change management processes to ensure smooth transitions as new fraud tools, methods, and policies are adopted across the organization.

• Policy & Compliance: Establish and enforce governance frameworks that ensure fraud operations remain compliant with audit, security, and regulatory standards.

• Global Alignment: Engage stakeholders across different regions to drive buy-in and ensure organizational alignment on new fraud mitigation processes.

Key Responsibilities:

1. Oversea the acquisition and development fo Software systems in organisational units

2. Monitor the results and quality of the different software solutions and project implemented in the

organization.

3. Oversea the development of Proof of Concept / solutions and provide technical expertise on the

development of software and platform features, ensuring that appropriate security and risk factors

are considered.

4. Participate in end-to-end projects for system implementation, integration, upgrade and support of

NetReveal systems.

5. Provide knowledge of the functionality of one or more core NetReveal modules (such as ETL,

Builder, Workbench, Visualizer, Live, Scenario Manager, WLM, Services Manager and Application

Builder)

6. Participate in the technical workshops during the analysis and design stages of project and

collaborate with Architects, Security and Development Lead to ensure solution design complies

with enterprise design principles, security and control standards

7. Trouble-shoot environmental & technical issues that arise in the course of deploying/configuring

software and escalate issues that impacts project schedule on timely basis and propose

workarounds/resolutions.

8. Collaborate with Test Management teams to ensure completion of SIT, UAT, performance / load

testing and application security testing with quality result

9. Demonstrate good communication and interpersonal skills and ensure project delivery is within

schedule.

10. Effective and Efficient decision making ability – prioritizing, time management, etc

11. Plan technical deliverables, perform design and development works to meet project’s

requirements within schedule

12. Partner with Engineering and Infrastructure teams for servers setup and maintenance within

project or enhancement schedule

13. Manage project change request approval windows and deployment schedule

14. Facilitate and provide technical and testing support before and after production deployment

15. Create and compile necessary technical documents for the solutions on timely basis.

Requirements:

1. Min 5 years’ experience or equivalent in a technical role such as programming, technical/IT support, software installation.

2. Good knowledge of SQL and in-depth experience of databases such as Oracle, DB2, SQL Server or

Teradata and performance tuning at a database level

3. Technical trouble shooting skills

4. Previous experience of installing software, creating test environments

5. Good knowledge of operating systems such as Linux, HPUX, Google Cloud Platform, Windows

6. Understanding of Java and J2EE architectures/and/or Data Server

7. At least 3 years of experience / knowledge working with JBoss, Weblogic, MQ, Apache Kafka and

Spark

8. Experience in AML/KYC ecosystem and technologies

• Provide technical support, troubleshooting, and project management for IP-based Access Control Systems, Time Attendance Systems, Video Intercom Systems, and Home Automation Solutions.

• Design wiring diagrams and perform system configuration, testing, and commissioning.

• Conduct on-site training for clients, vendors, and project team members.

• Implement and configure internet and Wi-Fi settings for smart home and automation systems.

• Install, maintain, and support IT infrastructure services, including Active Directory (AD), DNS, DHCP, DFS, WSUS, and IIS.

• Configure and implement wired and wireless network solutions.

• Ensure projects are delivered on time and in accordance with technical requirements.

We are seeking an experienced Technical Manager BMS & Engineering Manager to lead a team of engineers in designing, developing, and implementing advanced Building Management Systems for commercial and industrial facilities.

The ideal candidate will have strong expertise in Siemens PLC systems as the primary platform, while also possessing working knowledge of other BMS solutions and protocols. This role involves close collaboration with our AI Smart Building team to integrate BMS/iBMS solutions into AI-driven smart building systems.

Key Responsibilities:

Project Coordination & Implementation

• Coordinate and manage end-to-end implementation of BMS projects, including:

* HVAC system (Chilled Water plant, AHU, FCU)

*Different protocol (API, OPC) to Integrate with other systems

*Basic knowledge of electrical circuit design

*Basic knowledge of ACMV equipment such as pump, chiller, valve

• Lead project and discuss with customer on technical issues and execute from design review through commissioning and handover.
• Analyze, inspect, and resolve implementation challenges to meet customer requirements and operational objectives.

Technical Leadership & System Assessment

• Conduct site surveys, feasibility studies, and detailed system assessments to ensure technical compatibility, performance, and scalability.
• Review system designs, control strategies, and integration architectures for compliance with project and operational standards.
• Troubleshoot and resolve technical issues during implementation and post commissioning phases.

Planning, Budgeting & Procurement

• Work closely with Project Management team and assist in developing project schedules and budgets.
• Oversee procurement of materials, hardware, software, and equipment required for project delivery.
• Coordinate with vendors and contractors to ensure quality, compliance, and timely delivery.

Integration with AI Smart Building Systems

• Work closely with the AI Smart Building team to provide domain knowledge and design specifications for integrating BMS/iBMS solutions into AI-driven smart building platforms.
• Ensure seamless inter-operability between traditional BMS systems and advanced AI analytics for energy optimization, fault detection & diagnostic, and smart operations.

Stakeholder & Cross-Functional Collaboration

• Coordinate with external stakeholders such as consultants, contractors, and clients to align technical and operational expectations.
• Act as a technical point of contact for customers, ensuring satisfaction throughout the project lifecycle.

Product Feedback & Continuous Improvement

• Provide structured feedback to product development and data engineering teams regarding implementation challenges, system performance, and support issues.
• Contribute to continuous improvement initiatives to enhance product reliability, usability, and operational efficiency

Documentation & Reporting

• Maintain comprehensive and accurate project documentation, including:

*System architecture drawings and schematics

*Simple electrical circuit diagrams

*Control System Write-Ups or FDS documentation

*Operation and maintenance manuals

*FAT (Factory acceptance test) and SAT (Site acceptance test) documents

• Ensure documentation meets internal standards and client requirements.

Job Requirements Education:

Bachelor’s Degree :

Electrical or Electronic Engineering /Mechanical Engineering/Building Automation or a related engineering discipline

Experience

o Minimum 10–15 years of Operational Technology (OT) experience, including:

BMS system and solution design, development and implementation.

Strong knowledge of :

o Control Systems

o Chilled Water Systems and Chiller Plant Optimization(preferred)

o Electrical line Diagram (SLD)

o Basic understanding of Data Science and Machine Learning

o Primary expertise in Siemens PLC systems, Codesys or other IEC 61131-compliant software platform, with working knowledge of other BMS platforms and protocols (BACnet, Modbus, KNX, API, OPC, etc).

Customer Support Engineer

• Location: Ubi
• Mon to Fri 8.30am – 5.30pm + OT (sometime only)
• Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

• Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Customer Support Engineer

• Location: Ubi
• Mon to Fri 8.30am – 5.30pm + OT (sometime only)
• Salary: $3000 negotiable

Requirements

• Entry level from ITE - Electrical & Electronic engineering / Mechanical engineering / Electrical engineering / Electronics engineering / Electronics-mechanical engineering can apply
• Preferably 1 to 2 years in Electronic/Mechanical/Engineering related job
• Willing to travel overseas on short notice for service job assignments.

Job scope

• Provide on-site technical service, including installation, maintenance, and troubleshooting of semiconductor equipment at customer’s sites.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279