Roles & Responsibilities
-Handle day-to-day service requests and troubleshoot endpoint user devices.
-Process accounts relating to user on-boarding, off-boarding and internalmovement.
-Perform access management of users and account password reset.
-Act as level 1 AD and MS Office 365 administrator, and handle useradministrative tasks.
-Attend to user to solve reported IT issues within the stipulated SLA.
-Troubleshoot and resolve all hardware, operating system, software andapplication problems relating to desktops, notebooks, printers, mobile devicesand PC peripherals.
-Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).
-1st level troubleshooting for network issues and telephony system.
-Perform day-to-day monitoring of Client monitoring systems and follow up on ITinfrastructure and security alerts.
-Perform alert identification and correlation.
-Incident ticket logging, troubleshooting, and performing escalation to level 2engineers.
-Generate reports from the security monitoring systems and keep track of theremediation progress by the respective system owners.
-Install / Remove computer software and applications.
-Perform staging and deployment of new endpoint devices.
-Maintain updated patch status for all endpoint devices including OS updates,anti-virus updates and software updates.
-Manage asset inventory of all endpoint devices.
-Arrange and liaise with contractor/vendor for issues resolution.
-Perform timely escalation to Client’s Frontend Manager.
-Update documentation, processes and guidelines.
-Generate weekly and monthly reports.
-Be on standby and available to be activated to work location outside workinghours.
- Carry out any tasks assignedby Client’s Frontend Manager.
(Duties & Responsibilities are subject to change as per Project requirements)
