Total 609 command center analyst job vacancies in Information Technology category in The Philippines

Key Responsibilities
- Survey Operations:
- Support Project Managers/Directors in achieving survey objectives
- Provide one-stop service to respondents for timely and accurate data collection
- Develop expertise in survey content, objectives, and deliverables
- Data Collection:
- Conduct outbound calls, email correspondence, and personal visits to respondents
- Accurately compile, record, and input survey data into the system
- Data Analytics:
- Leverage data analytics tools to validate and verify survey data quality
- Explore alternative data sources and apply imputation methods for incomplete data
- Data Analysis & Reporting:
- Analyze collected data and produce actionable reports with data visualization
- Present findings effectively to stakeholders
- Dissemination Strategy:
- Develop and execute strategies to raise awareness of statistical products
- Ensure products meet diverse needs of various societal segments

Requirements
- Proven experience in survey operations, data analytics, or a related field
- Strong understanding of survey content, objectives, and deliverables
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong analytical and problem-solving skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set outin the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)

KeyResponsibilities

Provide Technical Support:
Deliver day‑to‑day technical assistance for the PAY master payroll management system. This includes handling installation issues, configuration support, troubleshooting application errors, and resolving user‑reported problems.

Client & User Support:
Provide direct assistance to onsite and remote users, helping them understand system functionality, resolve queries, and navigate any usability issues. Assist clients in statutory reporting and ensure system configurations align with internal company policies.

Continuous System Maintenance:
Apply patches, perform database updates, conduct system checks, and ensure smooth system performance across all supported modules.

Vendor Coordination (L3 Support):
Act as the primary liaison with the PAY master vendor for Level‑3 technical support. This includes raising vendor tickets, coordinating investigation of complex system issues, validating fixes, testing patches, and ensuring smooth implementation of vendor‑delivered enhancements or regulatory updates. Provide timely updates to stakeholders and ensure issues are resolved within agreed timelines.

Key performance indicators :

· Delivery Timeliness: Completes development tasks, enhancements, and fixes within agreed sprint timelines and client expectations.

· System Stability: Ensures timely resolution of incidents; minimal recurring issues.

·  Client Satisfaction: Positive feedback from Temasek stakeholders for responsiveness, communication, and solution quality.

·  Compliance & Security: Meets audit and security review requirements with no major non‑compliance findings.

·   Vendor Coordination Effectiveness

Turnaround time for L3 vendor tickets raised and closed.

Quality of root‑cause analysis (RCA) and validations with vendor.

Successful and smooth deployment of vendor releases and patches.

Collaboration & Stakeholder Engagement

Effective coordination with onsite/offshore teams to resolve issues.

Smooth planning and execution of release cycles and enhancements.

Proactive communication to stakeholders on issues, risks, and scheduled updates.

Educational Qualification:
Bachelor’s degree in Computer Science, InformationTechnology, Software Engineering, or a related field.

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.

You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents.

You create and maintain Knowledge Base Articles that provide critical information to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs and engage with suppliers and external partners delivering services. You conduct service reviews and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and help transition project deliveries into operational service. Quality of service is essential in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and maintain a pragmatic, solutions-focused approach.

Key Competencies

• Customer Focus – You gain insight into customer needs, identify opportunities that benefit the customer, and design solutions that effectively meet those needs.
• Effective Communication – You adjust your communication style to suit the audience and message, provide timely and relevant information, and encourage the open expression of diverse ideas and opinions.
• Action-Oriented – You take ownership of challenges, act decisively without unnecessary planning, and proactively identify new opportunities.
• Interpersonal Savvy – You build strong relationships across all levels, functions, cultures, and geographies by engaging in an open, friendly, and respectful manner.
• Commercial Awareness – You stay informed about external market trends and understand how technology can be used as a strategic differentiator.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As an Analyst, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. This role focusses on hands-on implementation, rapid prototyping, and collaboration with cross-functional teams to deliver innovative solutions that address real business challenges. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Responsibilities

• Develop and implement Proof of Concepts (PoCs) prototypes for AI/ML and Generative AI solutions, ensuring alignment with business objectives.
• Write clean, efficient, and well-documented code for data processing, model training, and deployment.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms.
• Conduct experiments to evaluate model performance and optimize algorithms for scalability.
• Stay abreast of the latest trends in AI/ML and actively share knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms, enhancing functionality and user engagement.
• Actively participate in technical discussions and forums across Amex

Qualifications

• Advanced degree (Master/ PhD) in quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Strong programming skills in at least one language (Python, Java, C++, etc.)
• Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and data processing libraries
• Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to build scalable prototypes from inception to solution.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects on real-world problems.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Data processing skills such as SQL and BigQuery is a plus.
• Strong ability to translate real-world problems to data science problems.
• Excellent communication and collaboration skills, with the ability to collaborate effectively with both technical and non-technical teams.

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Amazon Web Services is a fast paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate works in a non-shift role while having experience managing staff on a 7/24 rotating shift, Problem Change & Incident Management, creating & tracking expenditure, devising and implementing improvements, mentoring people in all levels, supporting Infrastructure projects and proposing technical solutions.

Key job responsibilities

- Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management. - Ensuring effective and efficient management of day to day 24x7 Datacenter Operations. - Manage/Improve the workflows and throughput for data Centers Operations. - Become a subject master in Data Center Operations. - Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s). - Play a key part in innovation and driving automation within Data Center Operations. - Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. - Management of large scale events in the Datacenter(s). - Part of an on-call rotation for Datacenter Issue escalations. - Vendor management/monitoring vendor performance. - Ensuring his/her Data Center is compliant with all relevant security policies and procedures.

A day in the life

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space.

Basic qualifications

• Bachelor's degree, or 4+ years of direct people management, including performance management and employee development experience
• Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux OS and network troubleshooting and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• In-depth knowledge and experience of change / incident management.
• Experience working with customers with a passion for delivering exceptional service, or experience in web security and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Preferred qualifications

• Experience working in large-scale networking environments
• Experience in networking, storage systems, operating systems and hands-on systems engineering
• Data Center related certification - CDCP/S/E, CDCMP/TP is an added advantage

• Plan and execute marketing initiatives for AI data center and immersion cooling solutions.
• Create professional content: presentations, solution briefs, case studies, and digital/LinkedIn materials.
• Drive local campaigns, webinars, and events to generate leads and strengthen client engagement.
• Collaborate closely with sales and technical teams to develop customer-facing materials and proposals.
• Represent the company professionally at client meetings and industry events.

Requirements:

• Degree in Engineering, IT, Marketing, Business, or equivalent
• At least 5 years of B2B marketing experience in data centers, IT infrastructure, AI/GPU platforms, or cooling solutions.
• Solid understanding of data center operations, rack layouts, cooling technologies, and GPU-based AI systems.
• Ability to translate technical concepts into clear value propositions for non-technical stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1. Accountable for overall project business requirements elicitation
2. Driving business discussions and managing the project scope
3. Senior stakeholder management and leadership updates
4. Support the project delivery phases especially during Analysis and design and test phases.
5. Ability to support the PM when required

Key requirements:

1. 10+ years of experience in Banking industry.
2. 10+ years of experience as an FBA working in technical delivery.
3. Experience as a business analyst in leading banks and delivered projects, programs of large scale.
4. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
5. Should have domain experience in AML/KYC/Compliance and Data/Analytics.
6. Previous technical experience is beneficial.

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Associate Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.

The IT systems primarily include Electronic Medical Record System and other clinical related management systems.

He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

RESPONSIBILITIES

·       Work closely with business stakeholders to understand their business operation process and requirements

·       Work with the team to propose appropriate IT solutions that can streamline and improve business operations

·       Provide 24x7 production support, and assist in troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members

·       Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide

·       Manage, perform and support User Acceptance Testing

·       Good conversational skills and ability to conduct end user training

·       Covers duties of fellow colleagues in their absence

·       Performs any other job-related duties as assigned

·       Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations

·       Strives to meet project timelines and objectives with dedication and efficiency

REQUIREMENTS

·      Recognized Professional Certificate/Diploma/Advance/Higher/Graduate Diploma

·       Good knowledge in process and workflow mapping and analysis, and good troubleshooting skills

·       Prior experience in IT systems implementation, preferably EMR, clinic/lab/radiology related systems or onboarding to NEHR for clinical systems preferred

·       Good skills in MS Office software such as MS Excel, MS Powerpoint and other job-related applications

·       Prior experience in conducting training and providing onsite IT support to users will be beneficial

·       Proficient in written and spoken English      

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If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent)for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Python resource with strong experience in financial data processing, validation, and reporting. The role focuses on handling large datasets, ensuring data accuracy, and building scalable validation frameworks, with future scope for dashboard development.

Location : Tanjong Pagar

Key Skills

• Strong Python programming
• Hands-on with Pandas for large dataset handling (DataFrames)
• Experience with openpyxl for Excel automation
• Good understanding of SQL and data validation techniques
• Exposure to Streamlit (good to have)

Domain Experience (Mandatory)

• Banking / Financial Services / Capital Markets
• Experience in:Data reconciliationFinancial reportingTrade / transaction data validation

Key Responsibilities

• Validate and process high-volume financial data using Python
• Automate Excel-based reporting and reconciliation
• Identify data inconsistencies and implement validation rules
• Support development of dashboards (future scope)

Outcome Focus

• Improved data accuracy and compliance
• Reduced manual effort through automation
• Scalable data validation framework for financial systems

Job Focus:

We are looking for a System Analyst to support the enhancement and maintenance of internal systems. Reporting to the Head of IT, this role is responsible for customizing enhancing internal systems to support evolving business needs.

Job Responsibilities:

• Analyse, design, develop, test, and implement system enhancements and applications
• Work closely with cross-functional stakeholders to gather requirements and understand user needs for system changes
• Prepare detailed documentation, including requirements, process flows, and technical specifications
• Design and implement modifications to existing systems, ensuring smooth integration and adherence to best practices
• Support in-house applications and provide post-implementation support, including user guidance during system transitions

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Min 3 years of experience in software development, preferably in Microsoft .NET (C#,VB.NET, MVC) and SQL
• Strong analytical, problem-solving, and project management skills
• Good communication skills with the ability to collaborate effectively and work under pressure to meet deadlines

Thank you for your interest in this role. Please note that only shortlisted candidates will be contacted.

Registration No. R1985319

EA License No. 25C2698

We are currently hiring for an experienced IT Systems Analyst. This role requires someone with a good background across technologies, a self-starter with experience providing dealing with VIP clients, traders, and senior stakeholders. We are looking for an IT professional with proven experience acting as point of escalation.

Candidates with proven experience supporting firms operating in the finance sector will be preferred.

• Proactive approach to technology support.
• Strong communication/Customer facing skills.
• Ability to translate complex issues to clients.
• Understand what it takes to provide high level service to VIPs.
• Team player / Experience working with regional teams.
• People Management and Customer Management Skills.
• Leadership qualities
• Mentor Team Members
• Excellent problem-solving and decision-making skills
• Empathetic approach to helping our users succeed
• Demonstrated ability to think critically.
• Demonstrated ability to communicate eectively to business and technical audiences.
• Demonstrated self-motivated work ethic and lifelong learner.
• Demonstrated ability to influence and motivate others.
• Fast Learning – able to think on feet and grasp the latest technologies in market.
• Multi Tasking / Strong work ethic. -Ambition to learn & progress technically.
• Ability to work under multi-cultural environment and for multiple customers. Technical Requirements
• Strong understanding of IT concepts regarding hardware (PC & Mac), EUC Services, Networking, Data Backup, and Monitoring.

Technical Requirements

• Strong understanding of IT concepts regarding hardware (PC & Mac), EUC Services, Networking, Data Backup, and Monitoring.
• Office 365, Experience in using security and compliance features / MDM Intune /Conditional access -Administration level support for Microsoft Azure Cloud.
• Experience across supporting Citrix Products
• Good knowledge in Active Directory and roles.
• Windows Server: Windows 2016/19 / DFS.
• Backup Management Software VEEAM.
• ESX administration/knowledge an advantage.
• Microsoft Intune and Conditional Access / endpoint manager.
• Basic Knowledge across IT Networking.
• Experience in Cloud endpoint protection technologies (threat hunting).
• Experience in using IT Monitoring Systems.
• Experience in project management, Office relocations/system migrations

Interested candidate please click "APPLY" to begin your job search journey.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Tech Services Pte Ltd
UEN No. 202233837K

• Work Location - Thomson, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - $3160
• Govt Agency, 12 months contract

Job Scope:

• Collect, analyse, and manage data across programmes
• Support process improvements, research, and policy implementation
• Maintain databases, track fund utilisation, and manage programme referrals
• Develop and maintain Power BI dashboards, including data cleaning and troubleshooting
• Liaise with stakeholders to support placements and referrals
• Assist with events and provide administrative support as required

Requirements:

• Degree in a relevant field
• 1–2 years of experience in an administrative, operations, or data-related role preferred
• Proficient in Power BI, Microsoft Excel, Word, and PowerPoint
• Strong analytical, organisational, and problem-solving skills

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.