Total 2,240 automation engineer job vacancies in Information Technology category in The Philippines

Job Description: 

• The System Engineer of System Operation is responsible to support the well running of enterprise system for the entire property. 
• This role requires an experienced system operation engineer with in-depth enterprise system technical expertise to operate the System Services. This role must also possess the ability to communicate and collaborate with various IT teams such as project managers, management and business leaders. 

Scope of Work:·  

• Reporting to the Senior Systems Manager, this role will be to support all aspects of the system operation services &ensure highest level of systems and infrastructure availability. 
• Provide support to all the Systems of the organization in Physical and Virtual Systems (Windows & Linux), InfraServices – Dir Services, Exchange, Share Point, System Centre Services, Storage and Backup.
• Knowledge of Database Services, Oracle Database& Microsoft SQL Database Administration.
• Identify and implement improvements on the operational monitors to measure system performance and capacity metrics.
• Work closely with Support vendor to support the IT Systems and Application according to the contractual requirement.
• Support 24x7 hours business operation, after office hours on-call support is expected.(Post implementation support)
• Share knowledge and solutions with team members/colleagues.

Key Qualifications/Requirements: ·  

• Bachelor's degree in Computer Science/MIS or equivalent experience. 
• More than 5 years of Enterprise IT experience including 3 years in Direct Systems Operation. 
• ITIL certification would be advantageous. 
• Experienced working in large and complex Systems Operation environment advantageous.
• Demonstrated advance technical skills in supporting enterprise systems operation, current and emerging technologies, and collaboration skills to work with diversified work groups. 
• In-depth System technical skills across multiple disciplines – x86 Platforms, Physical and Virtual Systems, Windows, Unix/Linux,MS SQL, Oracle, SAN Storage, SCCM, Backup, High Availability System and DR readiness, inter-network knowledge. 
• Strong troubleshooting and root cause analysis abilities 
• Ensures the highest level of systems and infrastructure availability.

About the Role

We are looking for a detail-oriented Software Test Engineer to ensure the quality, reliability, and performance of our software products. The ideal candidate will work closely with Developers, Business Analysts, UI/UX Designers, and Project Managers to identify issues, improve product quality, and deliver excellent user experiences.

Key Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts
• Perform functional, regression, integration, system, and user acceptance testing
• Identify, document, track, and verify software defects
• Collaborate with development and product teams to understand requirements and expected functionality
• Conduct manual and/or automated testing for web and mobile applications
• Ensure software quality standards and testing best practices are followed
• Participate in requirement reviews and provide feedback from a QA perspective
• Support release testing and production validation
• Analyze test results and prepare testing reports
• Continuously improve testing processes, tools, and methodologies

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in software testing or quality assurance
• Strong understanding of software testing methodologies and SDLC/STLC
• Experience with manual testing and defect tracking tools
• Familiarity with test management tools such as Jira, TestRail, Zephyr, or similar
• Knowledge of API testing and database validation
• Strong analytical and problem-solving skills
• Excellent attention to detail and communication abilities

Preferred Qualifications

• Experience with automation testing tools such as Selenium, Cypress, Playwright, or Appium
• Familiarity with programming/scripting languages such as JavaScript, Java, or Python
• Experience with Agile/Scrum development environments
• Understanding of performance and security testing concepts
• ISTQB or other QA certifications are a plus
• Experience testing SaaS, mobile, or enterprise applications

The incumbent is responsible for providing pre-sales and post-sales support to customers on semiconductor testing; maintaining customer satisfaction so as to maintain or become the preferred tester platform.

Job responsibilities

• Project management, delivery and support of Test Program/Test Library creation, conversion or consultation as required by Customer
• Provide support and consultation for Hardware and Software solutions for Customer Projects and Production requirements
• Post sales consulting and support including Test methodology creation, enhancements and modifications, Test hardware/ software feature recommendations and audit
• Support and debug production issues such as correlation, test time and yield discrepancy, RTE, hang-ups etc
• Delivery of application training, knowledge transfer and skill-up for Customer

Job requirements

• Bachelor’s Degree Electrical and/or Electronics Engineering
• Minimum 7-10 years of working experience in IC testing industry
• Good knowledge of Digital/Mixed signal test methodologies
• Well versed with  Java and C++, script programming, knowledge on 93000 software and debugging tools will be an added advantage
• Good experience in test program development and test floor exposures
• Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented
• Ability to work independently with minimum supervision
• Occasional travel, sometimes at short notice

Scope

The primary task of the Senior Technical Engineer is to render product and application-relatedtechnical assistance and support to internal and external customers. You will be working closely with the front-line team and will be involved in the development, implementation, organization, maintenance, and updating of all technical-related matters. The Senior Technical Engineer is expected to be a team player and is responsible to ensure the effectiveness of the Technical team.

Responsibilities (including,but not restricted to)

• Plan, execute, manage and continue to improve the Technical & QA/QC functions.
• Comply, execute, maintain & update QA/QC processes.
• Ensure that QA/QC team meets external and internal audit requirements.
• Support in the development, implementation, organization, and update of technical-related materials.
• Identify, analyze, investigate, propose, and resolve technical and quality issues.
• Conduct root cause analysis, control, and review measures.
• Set clear objectives, evaluate progress, and instill a high-performance culture with a focus on teamwork, service excellence, and ownership for resolving customer issues.
• Develop technical training content and provide training for internal & external customers.
• Ensure high-quality, up-to-date documentation process
• Conduct scheduled audits or surveillance check on existing suppliers.
• Conduct audits to approve and qualify new suppliers for existing and new product range
• Quality assurance on supplier compliance to product requirements and QA/QC standards.
• Obtain new and maintain product certifications aligned with the company’s target markets requirements and business development strategy
• Communicate and coordinate with all product testing and certification parties.
• Continuously learn and improve internal QA/QC capability and competencies.
• Continuously learn about market and competitor product development and performance requirements providing input and tactical direction to the business on technical support and services.
• Ability to translate technical information into marketing lingo, challenging the norm.

Requirements

• Minimum 5 years’ experiences in engineering
• Degree in relevant engineering faculty, preferably mechanical engineering
• Demonstrates strong critical thinking when managing issues by proactively identifying risks and implementing actions to prevent or correct the issues
• Strong market research skills, highly analytical, highly detailed, and an academic
• Committed, hard-working, and able to rough it out
• Self-motivated, proactive, and highly independent
• Strong written and oral communication skills
• Excellent collaboration and interpersonal skills to work with stakeholders at the global level

Other Information:

• Location: Woodlands Close (Singapore - Near Admiralty MRT)
• 5 days of Work (Monday – Friday 9 am to 6 pm)

Responsibilities

• Design, implement, operate, and maintain enterprise and security network infrastructure supporting electronic security systems and customer environments.
• Manage and administer network and security infrastructure, including firewalls, VPNs, intrusion detection systems, access control networks, and monitoring platforms.
• Support deployment and maintenance of electronic security systems such as CCTV, Access Control, Intrusion Detection, and Integrated Security Management Systems.
• Monitor security events, system logs, and alerts using monitoring tools to detect, analyze, and respond to incidents.
• Perform troubleshooting, root cause analysis, and incident resolution for network and security system issues.
• Ensure secure network configurations, system hardening, and compliance with cybersecurity best practices across customer installations.
• Conduct vulnerability assessments, coordinate remediation activities, and support system security improvements.
• Manage firewall policies, rule reviews, network segmentation, and secure remote access configurations.
• Support system integration, installation, testing, commissioning, and handover of security and network solutions.
• Collaborate with project, engineering, and technical teams to ensure secure and reliable solution deployment.
• Maintain documentation including network diagrams, system configurations, SOPs, maintenance reports, and incident records.
• Support preventive maintenance, firmware upgrades, system updates, and service improvement activities.
• Coordinate with vendors and subcontractors for technical support, equipment replacement, and solution deployment.
• Ensure compliance with internal security policies, customer requirements, and industry standards.
• Provide technical support and guidance to customers and internal teams when required.

Requirements

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, Electronics, Electrical Engineering, Telecommunications, or related field.
• Minimum 5 years of experience in network engineering, IT infrastructure, or electronic security systems environment.
• Strong knowledge of IP networking concepts including TCP/IP, VLANs, routing, switching, and wireless networks.
• Hands-on experience with firewall and network security devices such as Fortinet, Palo Alto, Cisco, or equivalent platforms.
• Experience supporting CCTV systems, Access Control Systems, Intrusion Detection Systems, and integrated security solutions.
• Good understanding of VPN technologies such as IPsec and SSL VPN.
• Experience in system installation, configuration, troubleshooting, and commissioning activities.
• Familiarity with network monitoring, log analysis, and incident troubleshooting.
• Knowledge of cybersecurity principles and secure network design practices.
• Ability to perform preventive maintenance and handle multiple site support activities.
• Strong problem-solving skills and ability to work in fast-paced operational environments.
• Good communication and coordination skills for working with customers, vendors, and project teams.
• Willingness to work on-site and support after-office hours or emergency maintenance when required.
• Fortinet NSE, PCNSE, or equivalent certifications will be an added advantage.
• Security certifications such as Security+, CISSP, or CISM will be an added advantage.

Our client is a one of the leading players in the Industrial Manufacturing industry. Due to business needs, they are now recruiting a Application Engineer to be part of their Sales team to support their business needs. They are located in the East - easily accessible.

Job Responsibilities of Application Engineer:

• Evaluate technical requirements of sales opportunities and recommend suitable product solutions
• Advise customers on product selection for standard and specialized applications
• Review customer specifications to assess feasibility and solution fit
• Prepare and support technical proposals for standard, modified, or custom solutions
• Provide product training and technical presentations to customers
• Offer on-site support including product selection, installation guidance, and troubleshooting
• Handle and resolve technical complaints effectively
• Support marketing activities such as trade shows, promotions, and technical content development
• Gather customer feedback to support product improvements and new product development
• Assist in product launches and product line optimization initiatives
• Build and maintain strong relationships with internal and external stakeholders
• Coordinate projects and ensure clear communication across teams
• Apply structured problem-solving and process management tools

Requirement

• Degree in engineering field
• 5-10 years of application engineer experience in industrial manufacturing sector
• Comfortable with overseas travelling

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Roles & Responsibilities:

• Design, implement, and configure OpenShift clusters and containerized applications
• Must have Automate infrastructure provisioning and configuration management processes using IaC tool Ansible and/or Terraform. This includes experience to include unit and integration testing.
• Building a CI/CD pipeline for automating the provisioning and management of infrastructure components with Ansible and/or Terraform. This includes experience in code commits, pull request via Bitbucket and integration to Jenkins and/or other CD tools.
• Collaborating with cross-functional teams, such as developers, operations, Network and security, to ensure the infrastructure aligns with application requirements and organizational policies.
• Develop and maintain technical documentation related to design, configuration, usage, troubleshooting, backup, recovery, etc., for all OCP environments
• Provide Technical assessment and advisory in relation to design, installation, configuration, including system upgrade and migration of OCP environment, including the operators for OCP
• Collaborate with development teams to onboard and optimize applications on the OpenShift platform
• Implement best practices for containerization, orchestration, and automation using OpenShift
• Troubleshoot Red Hat OCP configuration and services and container issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution
• Work on container security solutions and ensure compliance with security policies
• Manage OpenShift clusters for performance, availability, and capacity planning
• Perform assessments and health checks of existing solutions and provide best practice recommendation and guidance to Support team.
• Automate deployment process.

Key Requirements:

• Minimum 6 years of practical experience in the implementation of OpenShift/Kubernetes environments
• Expertise with the RedHat OpenShift Container Platform/Kubernetes.
• Experience in dealing with container configuration management, especially Helm and app-of-apps concepts.
• Experience working with infrastructure as code technologies such as Ansible, Terraform.
• Knowledge of application development, ideally Java Spring Boot.
• Experience in CI/CD Pipeline.

QUESSCORP SINGAPORE PTE. LTD

Registration No. 199801439D

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Description

• Industry/ Organization Type: Manufacturing & Production
• Position Title: Software Engineer
• Working Location: Redhill (Near to the MRT)
• Working Hours: 5 days a week (Flexi Hours)
• Salary Package: Basic Salary + Bonus
• Duration: Permanent

Key Responsibilities

• Develop application software throughout the full software development lifecycle, including analysis, design, coding, testing, and maintenance.
• Focus on C++ development and object-oriented design.
• Troubleshoot and resolve software issues, and support systems involving electronics or mechanical components.
• Follow best practices and use programming languages and APIs effectively to deliver reliable software solutions.

APPLY NOW!!!

• Degree in Electronics, Electrical, Computer Engineering, or Computer Science.
• Minimum 2 years of relevant experience.
• Strong C++ programming skills
• Solid understanding of Object-Oriented Programming (OOP) principles.
• Experience in Linux environments is a plus.
• Exposure to software development for electronics or embedded systems.
• Proven ability to deliver quality software or contribute to successful projects.
• Experience in AI-assisted development is a bonus.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84739 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Job Description

Get to Know the Team

The Payment Experience Team at Grab seeks to create a seamless and unified payment experience across our multiple applications. We are a diverse team that utilizes a variety of coding languages to develop and maintain various apps, aimed at providing an excellent and consistent payment experience for our users.

Get to Know the Role

We are seeking an experienced and experienced Lead Software Engineer to join our innovative team. In this pivotal role, you will lead the development of cutting-edge financial solutions, driving and fostering a collaborative environment. The role is an Individual Contributor role and reports directly to the Senior Engineering Manager.

You will be based in Singapore.

The Critical Tasks You Will Perform

• Collaborate with cross-functional teams to define, design, and ship new features
• Establish best practices for development and ensure adherence to coding standards
• Optimize application performance and troubleshoot critical issues
• Stay up-to-date with the latest technologies and industry trends
• Participate in the full software development lifecycle, from concept to deployment
• Contribute to technical decision-making and long-term strategy for mobile development

Qualifications

What Essential Skills You Will Need

• Bachelor’s degree in Computer Science, Software Engineering, or a related field
• 5+ years of backend development experience
• Strong proficiency in backend development with Go (Golang)
• Hands-on experience with cloud platforms (AWS, GCP, Azure), compute technologies (e.g., Kubernetes), and CI/CD pipelines
• Proven ability to manage multiple priorities simultaneously and deliver projects end-to-end across teams
• Ability to balance hands-on engineering with leadership responsibilities—mentoring others while still writing code and driving execution plans
• Strong communication skills with the ability to manage stakeholders effectively across teams
• Thrives in fast-paced, dynamic environments and consistently delivers high-quality outcomes

Preferred Qualifications:

• Experience with payments
• Familiarity with CI/CD pipelines
• Understanding of Agile methodologies
• Fluent with AI tools like Cursor

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Establish comprehensive User Acceptance Testing (UAT) scenarios, write robust test cases and execute testing plans
• Own the test plan sign-off process and ensure functional testing quality to support flawless production implementations
• Collaborate with cross-functional teams to translate business needs into technical specifications and review Business Requirement Documents (BRDs)
• Perform detailed impact analysis on existing systems and map end-to-end user journeys to blueprint testing parameters
• Conduct post-implementation reviews to verify system outcomes match expected business rules
• Assist operations teams with defect triaging and production error resolution
• Support change management by documenting process changes, updating operations guides and training staff on new rules.

What Will Make You Shine

• Hands-on expertise in the software testing lifecycle, including designing functional test scenarios, writing test cases and tracking defects
• Proficiency in requirements gathering, business analysis and translating business needs into technical specifications
• Demonstrated ability to design visual process maps, user flows and end-to-end user journeys
• Strong analytical skills to perform impact assessments, identify system gaps and translate operational issues into compliant solutions
• Excellent communication skills to bridge technical teams and business users, facilitate audits and coordinate deliverables
• Experience working within Agile frameworks to coordinate and deliver system enhancements
• Ability to adapt to continuous improvement processes, manage testing timelines and support operational change management.

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Job Summary

Responsible for patching and vulnerability management of Windows Server, VMWare ESXi, Linux, and Unix environments to ensure system security and stability.

Responsibilities

• Administer Windows Server (2008/2012/2016/2019) and VMWare ESXi environments to maintain operational efficiency and security
• Manage and deploy Hyper-V and VMware virtual machines to support infrastructure needs
• Perform patch assessments and plan deployment strategies to mitigate vulnerabilities
• Automate pre- and post-patching tasks to improve patch management efficiency
• Troubleshoot operating system and VMWare-related issues to minimize downtime
• Utilize patch management tools such as BigFix and SCCM to execute patching processes
• Monitor and maintain system logs to detect and resolve potential issues proactively
• Manage Active Directory configurations including OU, GPO, forest, and domain settings to support organizational policies
• Apply knowledge of cluster management software and clustering technologies (geo cluster, multinode passive/active) to ensure high availability
• Conduct BIOS and firmware upgrades to maintain hardware performance and security
• Understand and apply RAID technologies (RAID 0+1, RAID 1, RAID 5) for data redundancy and performance
• Operate within SLA-driven environments to meet service delivery expectations
• Communicate effectively with team members and stakeholders to coordinate system administration tasks
• Adapt to flexible, team-oriented, and dynamic work environments
• Provide on-call support during weekdays and work on weekends as per roster requirements

Required competencies and certifications

• 6+ years of experience in Windows and VMware system administration

• Bachelor’s or master’s degree in computer science, Engineering, Information Technology, or a related field.

• Proven experience in patch management and vulnerability management
• Strong troubleshooting skills in OS and VMWare environments
• Experience with patch management tools such as BigFix and SCCM
• Ability to work in SLA-driven environments and provide on-call support

Preferred competencies and qualifications

• Working experience with RHEL, HP-UX, Solaris, or AIX servers
• Basic knowledge of RAID technologies and cluster management software

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Role

Must Have

IT/OT Onsite Engineer

• Experience in integrating IT networks with OT systems.
• Working knowledge with handling OT assets - HMIs, PLCs, Scada, Sensors, Inspection machines (CMM, CNCs), 3D printers etc
• Experience in updating the required details in the PLC configuration, IP data
• Asset inventory data collection/Identify risks in advance and highlight.
• Familiarity with secure protocols (OPC-UA, Modbus TCP/IP, Ethernet/IP, SMB).
• Network design and implementation, including LAN/WAN, VLANs, and routing protocols.Good-To-Have
• Desired experience: 10+ years in IT/OT environments.
• Proficiency in configuring firewalls-checkpoint, SD WAN, switches, and routers (e.g., Cisco.
• Firewall rule configuration. Network Security Configuration and micro segmentation using VLAN, Switches and Network Taps config
• Certification:
• CCNA/CCNP (Cisco Certified Network Associate/Professional).
• CompTIA Network+ or equivalent.

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900