Total 4 tech support job vacancies in Information Technology category in The Philippines

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.

Job Descriptions:

Sales & Business Development

• Support for business development activities. Build networks, cultivate business relationships with customers and business partners, to identify business opportunities in Singapore and ASEAN region.
• Support Sales Manager to develop and execute strategies to drive business in new and existing markets, acquiring new customers and establishing relationships.
• Conducts due diligence and make proposals for prospective business partners and solutions.
• Conduct market research and relevant analysis (example 3C) to have a better grasp on market and for decision-making purposes.
• Conduct needs analysis to understand customers’ challenges and recommend suitable solutions.
• Assist in managing the entire sales cycle, including proposal preparation, pricing, negotiation, and contract finalization.

Technical Solution & Collaboration

• Providing pre-sales technical support/expertise to assist sales effort
• Deliver in-depth presentations and product demonstrations to customers.
• Onsite support for robotic or automation project deployment.
• Support customers for after-sales activities.
• Provides technical direction for system repair and maintenance.

Requirement:

• Bachelor’s Degree or Professional Degree in Mechanical, Electrical, Mechatronics, Robotics and/or Business or equivalent.
• 2–4 years of sales/business development experience, preferably in robotics, automation, or industrial solutions.
• Strong understanding of robotic applications (e.g., mobile robots, robotic arms, automation integration).
• Technical acumen with the ability to bridge client needs and engineering solutions.
• Customer-centric mindset with a focus on long-term partnerships.
• Proven knowledge and execution power to bring successful development strategies.
• Knowledge of the latest market and business trends is also imperative while developing business strategies to penetrate the new market.
• Data analytics skill for decision making.
• Excellent communication, presentation, and relationship-building skills.
• Overseas travel may be necessary from time to time to support business requirements.

Please note that only shortlisted candidates will be contacted, thank you.

Tech Grid Asia Pte. Ltd

EA Licence Number: 24C2582

Personnel Registration Number: R1109826

Job Summary

We are seeking a hands-on IT System Engineer to join our client's in-house IT team. The successful hire will be manage and support their core IT infrastructure while delivering reliable, responsive end-user support. This role is ideal for a technically versatile professional who enjoys working across systems, networks, and user-facing technologies to ensure smooth day-to-day operations.

Responsibilities:

• Provide 1st-2nd level of support for user technical issues or IT incidents.
• Manage user support issues and change requests pertaining to ERP system.
• Manage and troubleshooting for desktops/laptops, virtualization, network switches, voice over Internet Protocol (VOIP).
• Perform and manage infrastructure patching and update.
• Manage day-to-day operations and provide support for Microsoft 365 and Azure cloud services.
• Administration experience with next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT devices.
• Maintain up-to-date documentation.
• Liaising with vendors for IT procurement.
• Manage onboarding and offboarding process.
• Manage website maintenance and troubleshooting.
• Responsible for IT projects implementation and execution when assigned.
• Ad hoc tasks assigned.

Requirements:

• Bachelor's degree in computer science, business administration or equivalent experience.
• Minimally 2-3 years of working experience in IT support and system administration/ system engineering
• Exposure to corporate/ enterprise IT infrastructure
• Good understanding of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on and can-do attitude. Willing to learn and think out-of-the-box.
• Good communication skills, problem solving and teamwork skills.
• Able to work under pressure.
• Proactive, dependable and able to work independently.
• No issues with travelling to the West of Singapore for work daily.

Interested applicants who meet the requirements stated above please apply to this post, or send in your resume to yingtan@techgrid.co
We regret that only shortlisted candidates will be contacted.

Responsibilities:

• Assist the BD Director in managing program-related issues and correspondences.
• Coordinate and work with tool and assembly equipment suppliers to ensure smooth program launches.
• Design workflows and optimize production layouts in collaboration with the production department to improve machine efficiency.
• Source and gather tooling and component quotations from suppliers for initial project startups.
• Work on new quotations and packaging requirements for new parts.
• Support production and quality departments in troubleshooting processing and quality issues related to plastic parts.
• Monitor and track progress on program activities.
• Provide timely customer support and respond to customer inquiries.
• Update all tooling activities, bills of materials, and project review records.
• Follow up and track engineering changes for each tooling.
• Coordinate all mold trial activities.
• Design and collaborate with suppliers on jigs and fixtures required for secondary processes.
• Prepare periodic tool-life reports for customers.
• Perform any other duties as assigned.

Requirements:

• Diploma/ Degree in Engineering or equivalent with 3 years relevant experience
• Good knowledge of project management & production process
• Independent, good initiative and able to multitask in fast paced environment