Total 2 technical support job vacancies in Information Technology category in The Philippines

Key Responsibilities:

• Strategic Roadmap & Advisory: Partner with client IT leadership to align DCS ("Distributed Control System") technology with their business goals.
• Operational Health Oversight: Regularly analyze the client’s DCS environment to provide proactive recommendations on performance, capacity, and security hardening.
• Upgrade & Lifecycle Planning: Lead the planning for major version migrations and ensure the client stays within supported hardware/software compatibility.
• Incident Escalation Management: As a Commander during incident; liaise and coordination with the Huawei internal support for the resolution.
• Monthly/Quarterly Business Reviews (MBR/QBR): present professional reports on uptime, capacity management, service management, lifecycle management, incident management and risk management to client stakeholders.
• Knowledge Transfer: KT session with conduct a workshops for the client’s technical team on new DCS features and best practices.

Requirements:

• Bachelor’s degree in IT, Computer Science, or Management.
• 10+ years of experience in IT service management or technical account management.
• In-depth knowledge of Huawei DCS solutions: FusionCube, OceanStor, FusionServer, FusionSphere.
• Strong understanding of ITIL processes (Incident, Change, Problem Management).
• Excellent communication and stakeholder management skills.
• Fluent in English (written and spoken); capable of leading meetings and writing reports.
• ITIL, PMP or HCIE-Cloud certification is a strong advantage.

Key Responsibilities: - 

• Conduct Environment Assessments: Perform comprehensive audits of existing virtualization environments to inventory VMs, storage utilization, and network dependencies using tools like Migration Director for Virtualization, ensuring full visibility into migration readiness.
• Design Target DCS Architecture: Define the target Huawei DCS solution architecture, including Fusion Compute(FC) version selection, CNA node configuration, cluster sizing, and DRS (Dynamic Resource Scheduler) policies for new deployments.
• Plan Application Migrations: Map application interdependencies and traffic flows to design phased, zero-downtime migration strategies, leveraging online migration techniques such as Storage vMotion and live VM migration.        
• Lead Greenfield Deployments: Oversee the end-to-end deployment of Huawei DCS at new sites, including installation of CNA hosts, VRM management nodes, storage integration (e.g., OceanStor Dorado via FC SAN), and multi-path configuration with UltraPath.
• Validate System Performance & Stability: Execute User Acceptance Testing (UAT) to verify that the new environment meets SLA requirements for, availability, and failover capability, including HA and DRS functionality.
• Manage Workload Migration Execution: Direct the use of Huawei migration tools (MigrationDirector, StoragevMotion) to seamlessly move workloads from legacy platforms (e.g., VMware) to Huawei DCS with minimal disruption.
• Develop Technical Documentation: Deliver comprehensive "As-Built" documentation, network topology diagrams, and rollback procedures to ensure operational readiness and support long-term maintainability.
• Lead Cutover Decision-Making: Serve as the primary technical authority during Go/No-Go meetings, making real-time decisions based on system health, migration progress, and risk assessment to ensure successful workload transitions.

Requirements:

• Bachelor’s degree in IT, Computer Science, or Management.
• 10+ years of experience in IT service management or technical account management.
• In-depth knowledge of Huawei DCS solutions: FusionCube, OceanStor, FusionServer, FusionSphere.
• Excellent communication and stakeholder management skills.
• Fluent in English (written and spoken)