Total 4 job vacancies by Freshworks

Here is the fully refined Job Description. I have reorganized your content into the four clear headings, synthesizing the "Impact" section to match the strategic, high-bar tone we established for your engineering roles.

About the Role

At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a Senior Software Engineer in Test, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things.

If you think like a developer, test like a user, and automate like an architect—this role is built for you.

The Impact You Will Create

• Architecting for Reliability: You will design and build scalable, reusable automation frameworks for UI, API, and microservices from scratch, ensuring enterprise-grade stability for products at scale.

• Accelerating Engineering Velocity: By implementing rigorous quality gates and championing "shift-left" testing practices, you will empower the development team to ship code faster and with complete confidence.

• Driving System Performance: You will look beyond basic functional testing to implement comprehensive performance, cross-browser, and non-functional testing initiatives that directly improve the end-user experience.

• Elevating Code Quality: Through thorough test code reviews, deep debugging, and root cause analysis in distributed systems, you will continuously improve test coverage and overall developer confidence.

Roles & Responsibilities

• End-to-End Ownership: Own and evolve the entire testing lifecycle—including strategy, tools, coverage, and maximizing automation ROI.

• Framework Development: Build, maintain, and scale automation frameworks for UI, API, and microservices.

• DevOps Integration: Partner closely with Dev and DevOps teams to seamlessly integrate automation suites into CI/CD pipelines.

• Quality Advocacy: Drive continuous improvement in test stability while actively performing comprehensive manual testing when required by the release process.

• Technical Collaboration: Act as a strong collaborator and communicator, clearly articulating thought processes, problem-solving approaches, and defect analysis to cross-functional teams.

About the Role:
Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and
uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.
About the Team:
The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market.
Responsibilities:
● Lead end to end Testing and Automation Process for AI Platform
● Design and implement efficient Testing practices
● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code
● Participate in Planning meetings and ensure quality at all levels of SDLC
● Provide estimations for Manual and Automation
● Provide Testing and Automation Strategy for newly developed Features
● Identify the right tool and set up the automation framework for UI, API, and Microservices
● Must be aware of AI IDEs/Tools ( like cursor, co-pilot) to rapidly do the automation
● Increase Automation confidence by reducing random test failures
● Work closely with the Development team and ensures code is delivered with high code coverage
● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing
and Automation
● Responsible for QA metrics and Automation ROI and report them to management
● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing
● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process
● Measure and Investigate Defect Leakage and provide preventive measures
● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline
● Responsible for providing QA Tech debts and Automation Roadmaps
● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline

Overview of the role:

As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, has a good eye for analysis and a mind that can think outside the box, we want to talk to you.

Responsibilities:

• Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams.
• Drive solutions and implementation leveraging different open-source distributed systems and deliver a complete product.
• Build innovative solutions from scratch and closely work with architects and engineers from other product teams to build solutions and drive adoption.
• Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics.
• Implement and support compliance of self and team to Freshworks compliance and information security processes.

Overview of the Role

At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Senior Staff Full Stack Engineer, you are a technical visionary and architectural leader for the broader engineering organization. You operate at the intersection of long-term business strategy and deep technical execution, driving the evolution of our most critical distributed systems and web architectures.

If you thrive in solving extreme architectural complexity, possess exceptional product sense, and find your true north in defining tech strategy and driving org-wide engineering excellence—you belong here.

The Impact You Will Create

• Organizational Architecture Visionary: You will define and execute the technical roadmap for highly complex, multi-domain systems, dictating how highly distributed microservices interact with next-generation enterprise frontend platforms.

• Strategic Business Alignment: You will not just build features; you will partner with senior product leadership to translate multi-year business objectives and market ambiguities into scalable, future-proof technical strategies.

• Org-Wide Force Multiplier: You will raise the talent bar across multiple domains by defining engineering standards, mentoring Staff and Lead engineers, and proactively designing out systemic bottlenecks before they materialize.

Roles & Responsibilities

• Org-Wide System Design (HLD & LLD): Architect highly resilient, cross-domain systems. Drive the technical vision for API governance, advanced database modeling (sharding, partitioning), and asynchronous event-driven architectures designed for massive scale and multi-region high availability.

• Advanced Frontend Architecture: Set the North Star for UI architecture across the organization. Pioneer micro-frontend strategies, complex global state management, and advanced rendering paradigms (CSR/SSR/SSG) to achieve world-class Core Web Vitals at an enterprise scale.

• End-to-End Platform Engineering: Architect scalable full-stack platforms, ensuring highly optimized, secure, and low-latency data flow from complex backend topologies to the end-user interface.

• Observability & Reliability: Define org-wide SLIs and SLOs. Architect comprehensive telemetry and monitoring ecosystems, and lead incident response and post-mortems for critical, high-impact system outages.

• Executive Cross-Functional Leadership: Act as a technical authority who influences VP and C-level decisions. Collaborate deeply with Product, Design, and Engineering leadership to align technical investments with business ROI.