1. Position Summary:
The NDT Technical & Operations Manager is responsible for leading both the technical and operational functions of the NDT department. This role ensures technical compliance (Level III responsibilities), smooth daily operations, resource planning, client satisfaction, and overall performance of inspection services delivered by the company.
2. Key Responsibilities
(i) Technical Management (Level III Responsibilities)
(ii) Operations Management
(iii) Quality Assurance & Compliance
(iv) Leadership & Team Development
(v) Business & Client Management
3. Key Performance Indicators
• Compliance with client/standard requirements
• Technical accuracy & quality of reports
• Technician performance & certification pass rate
• On-time project completion and operational efficiency
• Reduction in NCRs and client complaints
• Cost control and resource utilization
• Safety performance and zero incidents
• Client satisfaction & repeat business
