SGP Healthcare Investment is a medical aesthetics group with operations in Singapore, Shanghai, Hangzhou and Kuala Lumpur. We are looking for a responsible and customer-focused Telesales & Clinic Admin Assistant to join our Malaysia support team.
This role combines telesales, customer service, appointment booking and administrative support. It is suitable for candidates who are comfortable speaking with customers, using digital systems, following structured procedures and supporting real-time sales or invoice documentation.
About the Role
As a Telesales & Clinic Admin Assistant, you will support customer enquiries and operational administration through two key portfolios: Acquisition & Call-Out Support and Appointment Booking & Real-Time Invoice Support
Job Highlights
- Full-time Singapore-based role
- Afternoon shift: 12.00pm – 9.00pm
- $500 monthly shift allowance
- Work-from-home arrangement may be available, subject to role requirements and performance readiness
- Training provided on internal systems, customer handling and administrative workflows
- Exposure to telesales, digital customer service, clinic operations and medical aesthetics administration
- Suitable for candidates from telesales, call centre, customer service, beauty, aesthetics, wellness, retail or lifestyle service backgrounds
- Opportunity to gain experience in cross-border healthcare service support
Responsibilities
- Handle inbound and outbound customer communications through phone calls, WhatsApp and SMS.
- Follow up with new customer enquiries and assist in converting them into appointments or online purchases.
- Conduct call-outs to existing, past or absentee customers for appointment booking, rebooking and customer follow-up.
- Use approved scripts and service information to explain appointment options and administrative steps clearly.
- Book customer appointments accurately based on customer preferences, clinic availability and operational guidelines.
- Assist with rescheduling no-show, cancelled, overbooked or under-booked appointment slots to improve clinic appointment flow.
- Issue purchase invoices accurately and promptly in real time after sales or booking confirmation.
- Support tracking of leads, appointment outcomes, campaign responses or operational audit checks when required.
- Attend training and apply standard procedures for system usage, customer communication and documentation accuracy.
What We’re Looking For
- Minimum 1–2 years of experience in telesales, customer service, call centre, clinic administration, beauty, aesthetics, wellness, retail or lifestyle service sectors is preferred.
- Candidates with strong communication skills and willingness to learn may also be considered.
- Comfortable with outbound calls, WhatsApp communication and follow-up work.
- Able to work the afternoon shift from 12.00pm to 9.00pm.
- Proficient in English. Ability to communicate in a second language is preferred to support Mandarin-speaking clients.
- Good attention to detail, especially in appointment booking, invoice issuance and customer record updates.
- Comfortable using computerised systems, online booking platforms, CRM tools, spreadsheets or digital communication platforms.
- Able to work independently in a remote or hybrid environment where applicable.
- Organised, responsive and able to manage multiple customer cases within the same shift.
- Willing to learn about medical aesthetics services, internal workflows and customer service procedures.
What We Offer
- Monthly shift allowance of up to $500 for the 12.00pm – 9.00pm shift.
- Attractive commission scheme.
- Training on telesales workflow, customer service communication, appointment booking, invoicing and internal systems.
- Supportive team structure with standard operating procedures and performance guidance.
- Exposure to regional medical aesthetics operations and digital customer service processes.
- Career development opportunities based on performance, reliability and business needs.
Application Process
Please complete the form before applying:
https://forms.gle/BANHb1kAYwBY7k6D8
Pay package within the stated range will be commensurate with relevant experience and educational qualifications.
Please be advised that only shortlisted candidates will be notified.
