-Assist the Dentist during dental treatments and procedures
-Anticipate the requirement of the dentist
-Ensure the comfort of patient through the treatment
-Disinfect and sterilize instruments and equipments
-Perform general housekeeping to ensure cleanliness of treatment rooms
-Maintain appropriate levels of supplies in treatment room
-Prepare materials, dental instruments, and equipments as required
-Prepare cases (as instructed by the Dentist) to be delivered to the Dental Lab by the Front Desk
-Responsible for the reception of all visitors, patients and callers to the
Clinic and create a professional and welcoming image for the clinic
-Perform the booking of appointments for patients over-the-counter, through the phone or through other platforms such as social media
-Responsible for updating patients’ information and sending reminders for dental treatment
-Responsible for collecting patients’ feedback forms and handling patient feedback
-Prepare, manage and monitor cases being sent to and received from the lab(s)
-Perform cashiering duties and submission of CHAS, Medisave and other Insurance Claims to relevant channels
-Manage the social media account(s) of the clinic to create awareness of the clinic
-Ensure the Front Desk at the Clinic provides optimal level of service
-Continually identify and make appropriate improvements with the customer service team at the Front Desk of the clinic
-Any other tasks assigned by the Clinic IC(s) / Management.
