Total 2 F&B / Tourism / Hospitality job vacancies in Gurugram

Job Title: Hotel Sales Manager – India

 Reporting To: Vice President Operations – Asia Pacific
Location: Gurugram, India.

Role Overview

The Hotel Sales Manager will be responsible for driving membership sales, revenue growth, and customer engagement across partner hotels in India. This role focuses on on-ground sales execution, relationship building with hotel teams, and delivering exceptional guest experiences that convert into membership sales.

Key Responsibilities

1. Sales & Revenue Generation

• Drive sales of membership programs (e.g., ALL Plus / Explorer)

• Achieve monthly and quarterly sales targets

• Maximize conversion rates through effective guest interactions

• Identify upselling and cross-selling opportunities within hotel environments
   

2. Guest Engagement & Conversion

• Engage directly with hotel guests to present membership benefits

• Deliver personalized sales pitches tailored to guest profiles

• Handle objections confidently and close sales effectively

• Ensure a premium and consultative sales experience
   

3. Hotel Relationship Management

• Build strong relationships with hotel staff and management

• Collaborate with front office, F&B, and reservations teams for lead generation

• Conduct regular training and refreshers for hotel teams on membership benefits

• Ensure alignment between hotel operations and sales objectives

4. On-ground Activation & Promotions

• Execute in-hotel sales activations, booths, and promotional campaigns

• Support marketing initiatives to increase visibility and engagement

• Ensure proper branding and positioning within hotel premises
   

5. Reporting & Performance Tracking

• Track daily sales performance and conversion metrics

• Maintain accurate records of guest interactions and sales pipeline

• Share insights and feedback with leadership to improve strategy
   

Key Skills & Competencies

• Strong sales and negotiation skills

• Excellent communication (English + regional language preferred)

• Customer-centric mindset with high emotional intelligence

• Ability to handle objections and close deals effectively

• Relationship-building and stakeholder management

• Self-driven, target-oriented, and resilient
   

Experience & Qualifications

• 2–5 years of experience in sales (hospitality, membership, or luxury retail preferred)

• Background in hotel operations, guest relations, or telesales is a plus

• Graduate in any discipline (Hospitality/Business preferred)
   

Success Metrics (KPIs)

• Monthly sales target achievement

• Conversion rate (%)

• Revenue generated per hotel

• Guest satisfaction during interaction

• Hotel engagement and collaboration score

What Success Looks Like in This Role

• Consistently exceeding sales targets

• Building strong hotel partnerships

• Delivering a premium guest experience

• Driving repeatable and scalable sales practices

We're looking for a GSA - F&B Service to join our dynamic hospitality team at Grand Mercure Mysore, India. In this role, you'll be the face of our food and beverage operation, delivering exceptional guest experiences through attentive service, genuine hospitality, and a commitment to excellence. You'll work collaboratively with kitchen and bar staff to ensure every guest enjoys a memorable dining experience while maintaining our high service standards.

• Greet and seat guests warmly and courteously, ensuring comfort and satisfaction throughout their visit
• Present menus, take orders accurately, and serve food and beverages promptly and professionally
• Maintain table setup and cleanliness according to hotel standards and organizational guidelines
• Develop and maintain comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to assist guests with informed recommendations
• Coordinate seamlessly with kitchen and bar staff to ensure timely and accurate service delivery
• Handle guest inquiries, concerns, and complaints with empathy and professionalism, escalating to supervisors when necessary
• Adhere strictly to hygiene, grooming, and safety standards to ensure a safe dining environment
• Assist with billing procedures, cash handling, and payment processing while maintaining accuracy and integrity
• Support setup and breakdown for banquets, special events, and themed dining experiences
• Organize and manage assigned station to optimize efficiency and guest service
• Contribute to a collaborative team environment by supporting colleagues and sharing best practices