Food & Beverage Coordinator
2 months ago
Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. This role works cl.....
Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. This role works closely with the Director of F&B, Outlet Managers and other hotel departments to assist with guest enquiries, outlet reservations, group bookings, financial administration and menu management. The coordinator ensures smooth communication between departments, accurate financial documentation and efficient handling of guest requests while also supporting outlet operations when required.
What you will be doing:
- Provide administrative support to all F&B outlets including Bistro Suzette, Cuvee, Prive, In Room Dining and Minibar.
- Handle guest enquiries related to restaurants and bars including reservations, group dining requests and special dining arrangements.
- Coordinate group dining enquiries for outlets including arranging site visits, confirming menus with the kitchen, organising pre payments and creating PM accounts where required.
- Assist with logistical arrangements for outlet group bookings including menu printing, guest communication and coordination with relevant hotel departments.
- Assist the Director of F&B and outlet managers with menu management including editing, formatting and printing menus when required.
- Support menu engineering processes and assist with preparation of F&B cost analysis and menu performance reports.
- Prepare the daily F&B finance pack ensuring all dockets, invoices and documentation are correctly signed and submitted.
- Work closely with the finance team to investigate and resolve guest charge disputes related to F&B outlets.
- Assist with replying to guest feedback and online reviews related to F&B experiences.
- Maintain accurate records for F&B operations including event documentation, menu updates and administrative reports.
- Improve communication and coordination between the F&B department and other hotel departments including Sales, Front Office, Finance and Kitchen.
Official account of Jobstore.