Company Description
At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
Job Description
- Lead and oversee the daily operations of the restaurant and bar, ensuring full compliance with brand standards and operational procedures.
- Adopt a hands-on leadership approach, setting the example on the floor to ensure exceptional guest satisfaction at all times.
- Build and maintain strong relationships with guests, VIPs, and key industry partners to enhance market presence.
- Handle guest feedback and service recovery promptly and professionally.
- Ensure consistent adherence to health, safety, food hygiene, and HACCP standards.
- Monitor outlet cleanliness, organization, and maintenance of all equipment and facilities.
- Develop and manage the annual outlet budget, with monthly forecasting of revenue and expenses.
- Drive revenue growth through strategic promotions, upselling initiatives, and marketing collaborations.
- Partner with the Culinary and Marketing teams to conceptualize and execute promotions; prepare post-event performance reports.
- Implement and monitor control measures to manage food and beverage costs, labour costs, productivity, and operating expenses in line with budget targets.
- Identify opportunities to increase profitability without compromising service and brand standards.
- Recruit, train, mentor, and develop a high-performing service team.
- Conduct regular team briefings and monthly departmental meetings to communicate objectives, gather feedback, and drive engagement.
- Prepare weekly duty rosters and daily floor plans to optimize manpower deployment.
- Monitor staff grooming, professionalism, and service standards to ensure alignment with brand expectations.
- Foster a positive, motivated, and performance-driven team culture.
- Ensure proper stock control, storage, and requisition procedures are followed.
- Safeguard hotel assets through proper care, maintenance, and security practices.
- Ensure compliance with fire, life safety, and emergency procedures.
- Conduct proper shift handovers to maintain operational continuity.
- Perform other duties as assigned by Management.
Qualifications
- Minimum 2–3 years of experience in a similar leadership capacity within a hotel or premium dining establishment.
- Strong knowledge of restaurant and bar operations, including alcoholic and non-alcoholic beverages.
- Solid understanding of beverage cost control and financial management principles.
- Proven leadership and team development capabilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong organizational skills with a keen eye for detail and quality control.
- Excellent interpersonal and communication skills.
