Total 2 tech support job vacancies in F&B / Tourism / Hospitality category in D26 Upper Thomson, Springleaf

1)          Provide production support for 24x7 on Core Banking applications.

2)          Recent experience in working with Java J2EE applications

3)          Good understanding of core banking and banking operations is highly desirable.

4)          Prior experience with Sunline Core Banking would be a strong case forcandidate.

5)          Experience in application support role for min 2 years for support orDevelopers

6)          Willing to learn with good knowledge of Java, Unix, SQL

7)          Experience in programming languages such as JAVA/J2EE.

8)          Experience in Unix commands , SQL queries

9)          Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

10)        Familiarity with ticketing tools and monitoring tools like Prometheus,Elasticsearch and Grafana.

11)        Dynamic individual with thirst to learn

12)        Strong team player with excellent inter-personal skills

13)        Ownership oriented and ability to meet SLAs with no compromise on the qualityof the work

14)        Good problem-solving skills and ability to work under pressure in a fast-pacedenvironment.

15)        Strong communication skills with the ability to liaise effectively acrossteams.

Role Summary

Experienced infrastructure engineers are responsible for managing enterprise middleware platforms and supporting cloud infrastructure for large-scale banking production environments. Skilled in middleware administration, cloud deployment, system troubleshooting, and infrastructure operations across hybrid environments.

Key Responsibilities - Middleware Administration

·       Administer and maintain enterprise middleware platforms including IBM WebSphere Application Server, Apache Tomcat, IBM HTTP Server, and Oracle WebLogic Server.

·       Perform installation, configuration, patching, upgrades, and performance tuning of middleware environments.

·       Manage and support large-scale banking production environments hosting mission-critical enterprise applications.

·       Handle middleware deployments, configuration management, and environment setup across development, testing, and production systems.

·       Monitor middleware performance and ensure high availability, reliability, and optimal system performance.

System Configuration & Maintenance

·       Configure application servers, clusters, nodes, and JVM parameters.

·       Manage application deployments, configuration updates, and environment management.

·       Perform log tracing, monitoring, and troubleshooting to diagnose and resolve issues.

·       Maintain detailed technical documentation, configuration documentation, and operational procedures.

IBM Cognos Administration

·       Manage and maintain IBM Cognos Dispatcher services.

·       Support Cognos platform maintenance, performance tuning, and upgrades.

·       Monitor Cognos components including gateway, dispatcher, and content manager services.

Cloud Migration & Platform Upgrades

·       Support migration of middleware platforms and applications from on premises to cloud environments.

·       Assist in middleware platform upgrades and modernization initiatives.

·       Participate in planning and implementing cloud-ready middleware architecture.

Security & Compliance

·       Perform SSL certificate installation, renewal, and upgrades.

·       Apply security patches and vulnerability fixes across middleware components.

·       Implement security best practices and compliance standards.

·       Address security findings from vulnerability scans and security audits.

Monitoring, Logs & Incident Management

·       Perform log tracing, monitoring, and analysis to identify issues and system behavior.

·       Monitor system health using enterprise monitoring tools.

·       Investigate and resolve alerts, performance issues, and service disruptions.

·       Perform proactive alert resolution and incident management to minimize downtime.

Automation & Operational Efficiency

·       Develop automation scripts for regular operational tasks.

·       Automate deployments, monitoring, and routine maintenance activities.

·       Support DevOps processes and CI/CD pipelines where applicable.

Collaboration & Vendor Coordination

·       Coordinate with multiple vendors, partners, and internal teams for issue resolution, upgrades, and deployments.

·       Work closely with infrastructure, cloud, database, network, and security teams.

·       Provide support during cross-team troubleshooting and major incidents.

Disaster Recovery & Business Continuity

·       Participate in Disaster Recovery (DR) planning and execution activities.

·       Perform DR drills and failover testing to ensure application availability.

·       Support restoration and recovery procedures during DR scenarios.

Support & Operational Coverage

·       Provide weekend support and on-call support for critical environments when required.

·       Support production releases and maintenance activities during off-hours or scheduled windows.

·       Ensure smooth operations during system upgrades and maintenance activities.

Required Skills

Middleware Platforms

·       IBM WebSphere Application Server (WAS)

·       Apache Tomcat

·       Oracle WebLogic Server

·       Apache HTTP Server

·       IBM HTTP Server

·       IBM Cognos Dispatcher / Cognos Analytics

Middleware Administration

·       Application server installation, configuration, and tuning

·       Cluster configuration and load balancing

·       Application deployment and troubleshooting

·       JVM performance tuning

Security & Infrastructure

·       SSL certificate configuration and upgrades

·       Security patching and vulnerability remediation

·       Middleware hardening and security best practices

·       LDAP / Active Directory integration

Cloud & Migration

·       On premises to cloud migrations

·       Middleware platform upgrades to cloud

·       Experience with AWS / Azure / GCP environments (preferred)

Additional Technical Skills

·       Linux / Unix administration

·       Shell scripting and automation

·       Monitoring tools (Splunk, ELK, Prometheus, Grafana)

·       CI/CD tools (Jenkins, GitLab CI, Bamboo)

·       Log analysis and system monitoring

Soft Skills

·       Strong troubleshooting and analytical skills

·       Experience working with cross-functional teams

·       Ability to coordinate with vendors and partners

·       Good documentation and communication skills

·       Ability to manage production incidents and critical systems