Total 936 quality control manager job vacancies in F&B / Tourism / Hospitality category in The Philippines

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
  
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
  
• Detailed JD to be discussed during interview.
  

Requirements

• Diploma in any field
  
• At least 5 years of relevant experience in a similar capacity
  
• Team player with positive attitude, enthusiasm and initiative
  
• Knowledge in Opera System will be advantageous

• Support implementation of Academy’s capability development plans and provide secretariat support for the company's talent initiative system.
• Assist in managing the Academy’s budget and training funds.
• Manage L&D systems such as Workday and LEARN.
• Support learning analytics through Tableau dashboards.
• Assist in integrating AI tools for automation and coordinate knowledge-sharing sessions

Requirements:

• University graduate with 8-12 years of experience inlearning & development, training management, or capability development.
• Strong budget management and data analytics skills (Tableaupreferred)
• Experience with learning management systems (Workday, LEARN)
• Competency framework development experience
• Excellent communication and stakeholder management skills, project management capabilities
• Experience in designing learning interventions and facilitating group discussions.

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

• Perm, Central East
• Minimum 5 years’ experience in marketing, brand, or related roles
• Must have experience in either F&B (Fine Dining), luxury retail, lifestyle, boutique agencies or hospitality.
• Proven track record in running campaigns and creating high-performing content.

We’re looking for a highly driven Brand & Digital Marketing Manager to own end-to-end growth for a portfolio of consumer brands. This is a hands-on role for someone with strong creative instincts, commercial acumen, and a passion for leveraging AI to drive impact.

Job Description

Brand Ownership

• Lead brand strategy and execution to drive growth and performance
• Ensure consistency across all consumer touchpoints (digital, social, Public Relations, outlets)
• Deliver impactful, consumer-first campaigns and activations

Social, Digital & CRM

• Own social media strategy and performance (Instagram, TikTok, emerging platforms)
• Conceptualise and create high-quality, social-first content (mobile, creator-led, or AI-powered)
• Drive CRM initiatives to improve retention and customer lifetime value
• (Bonus) Support performance marketing and paid media efforts

Public Relations, KOL & Partnerships

• Drive earned media and Public Relations strategy to build brand awareness and credibility
• Identify and engage relevant KOLs and creators
• Develop partnerships to expand reach and unlock new growth opportunities

You should be someone who is:

Creative & Taste-Driven

• Strong eye for aesthetics and brand storytelling
• Able to create content that converts (photo/video/editing/AI)

Commercially Sharp

• Understand what drives demand, conversion, and repeat business
• Balance creativity with measurable business outcomes

Highly Autonomous

• Self-starter with strong ownership and execution ability
• Comfortable working in fast-paced, ambiguous environments
• Proactive, hands-on, and solutions-oriented

AI-Native

• Actively using AI tools to ideate, create, and optimise work
• Familiar with generative AI tools (e.g. Midjourney, Runway, etc.)
• Able to leverage AI for content creation, insights, and workflow automation

Requirements

• Minimum 5 years’ experience in marketing, brand, or related roles
• Must have experience in either F&B (Fine Dining), luxury retail, lifestyle, boutique agencies or hospitality.
• Proven track record in running campaigns and creating high-performing content
• Strong understanding of social platforms and analytics
• Ability to manage multiple projects and stakeholders effectively
• Proficient in content creation and design tools (e.g. Canva, CapCut, AI tools)

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Responsibilities

• Monitor project budgets throughout the development lifecycle, ensuring costcontrol and alignment with approved financial plans, including trackingvariations arising from design changes.
• Prepare cost estimates, feasibility studies, and budget appraisals,including development of cost plans for project evaluation and approval.
• Carry out quantity measurement and preparation of Bills of Quantities(BOQ), as well as detailed cost data compilation for project planning purposes.
• Support procurement activities by working with internal teams to sourcevendors, maintain approved vendor lists, and provide technical and quantityinputs.
• Lead or support tender exercises, including preparation, evaluation, andcoordination of tender submissions and documentation.
• Oversee post-contract cost management, including budget updates, cashflow projections, and tracking of actual versus planned costs.
• Manage and assess variation orders, claims, and final accounts,including review of external QS assessments and financial submissions.
• Work closely with consultants, contractors, and internal stakeholders toprovide cost analysis, value engineering input, and resolve project-relatedcost issues, while attending technical and progress meetings as required.

Requirements:

• Degree in Quantity Surveying, Construction Management, Building, CivilEngineering, or related discipline.
• Minimum 10 years of relevant experience, preferably with local and asiaprojects.
• Strong technical knowledge of cost estimation, contract administration,tendering, and post-contract management processes.
• Proficient in electronic measurement and cost planning tools.

Please submit your updatedresume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

PostingPersonnel: Ng Jwee Ken

KeyResponsibilities

• Review and approve new client onboarding and periodic KYC reviews, ensuring completeness, accuracy, and alignment with internal AML/CFT standards
• Serve as a subject matter expert to Relationship Managers, providing guidance on KYC requirements, client risk assessments, and documentation standards
• Act as a control function within the business, working closely with Compliance, Risk and Credit to address and resolve KYC-related issues
• Identify and escalate potential AML/CFT concerns or irregularities in transactions
• Support regulatory change initiatives
• Participate in internal and external audits
• Deliver training and guidance to Front Office on KYC/AML policies and evolving regulatory expectations

Requirements

• Possess a minimum of 8 years of experience in KYC/AML within private banking
• Strong hands-on experience in client onboarding and periodic review
• Solid understanding of MAS and/or HKMA regulations
• Strong stakeholder management skills and proficient in English and Mandarin preferred, to facilitate effective client and stakeholder interactions

Job Summary
The Senior Manager, F&B Specialty Restaurant is responsible for overseeing the overall operations, service excellence, and financial performance of the specialty restaurant. This role provides strategic leadership to ensure exceptional guest experiences, operational efficiency, and revenue growth. The Senior Manager will lead and develop the team, maintain high service standards aligned with luxury hospitality expectations, and drive innovative food and beverage initiatives that enhance the restaurant’s brand positioning.

Key Responsibilities

Leadership & Team Management

• Provide leadership and mentorship to the restaurant management and service team to ensure alignment with service philosophy and operational objectives.
• Set clear expectations, provide regular feedback, and support team development through training and performance management.   
• Foster a positive team culture that promotes professionalism, collaboration, and service excellence.

Service Excellence & Guest Experience

• Develop and maintain F&B service standards and processes to deliver consistent, high-quality guest experiences. Monitor service delivery, address guest feedback, and implement continuous improvements to enhance service quality.
• Ensure VIP guest service standards are consistently maintained.

Business Strategy & Revenue Growth

• Develop and implement operational strategies aligned with the organization’s business objectives.       
• Monitor market trends and competitor activities to identify new business opportunities.
• Collaborate with culinary and beverage teams to implement promotions and enhance menu offerings.

Operational Management

• Oversee daily restaurant operations including service flow, restaurant setup standards, cleanliness, equipment maintenance and upkeep positive guest experience.
• Manage staffing levels, scheduling, recruitment, and manpower planning to meet operational demands.
• Ensure effective communication and coordination between service, kitchen, and supporting departments.

Beverage & Wine Management

• Support beverage operations including wine program development, beverage inventory, and cost control and work closely with Director of Beverage.
• Provide expert recommendations on wine pairings and beverage selections to enhance the dining experience.
• Monitor and maintain beverage costs, stock levels, and breakage control.

Financial Management

• Review financial performance including monthly P&L reports and operational budgets.
• Implement strategies to improve revenue, profitability, and cost efficiency.
• Support budget planning and revenue-generating initiatives.
• Monitor and responsible for restaurants’ overall P&L performance.

Requirements

• Minimum 5–8 years of similar managerial experience in luxury hotels, resorts, casual and preferably fine dining restaurants.
• Strong experience in specialty restaurant operations – Asian and Western cuisines, preferably within Michelin Star or Forbes standard establishments.
• Diploma or Degree in Food & Beverage, Hospitality Management, or related discipline.
• Experience in restaurant openings and operational setup is an advantage.
• Ability to work flexible hours including weekends and public holidays.

Responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff based on company policies, supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees.

Responsibilities

• Oversee daily restaurant operations, ensuring smooth service, high standards, and strong team coordination.
• Lead, train, and motivate service staff, driving performance and maintaining a positive team culture.
• Manage manpower planning, duty rostering, and staffing levels to support peak business periods.
• Monitor sales performance, control costs, and improve overall profitability through operational efficiency.
• Ensure compliance with licensing, hygiene, and workplace safety regulations at all times.
• Build strong relationships with guests, suppliers, and stakeholders while resolving issues promptly and professionally.

Requirements

• Proven experience in a supervisory or managerial role within F&B or hospitality.
• Strong leadership and interpersonal skills, able to lead from the front in a high-energy environment.
• Commercially aware with the ability to interpret sales reports and manage budgets effectively.
• Organised, adaptable, and confident in handling operational challenges and guest concerns.

Job Description & Requirements

Key Responsibilities

1. Leadership & People Management

• Lead, train, and motivate FOH staff to deliver exceptional service and high energy
• Set team schedules, manage performance, and ensure smooth daily operations
• Create a positive, respectful, and high-morale team environment

2. Guest Experience & Service Excellence

• Ensure every guest enjoys a memorable, high-quality dining and nightlife experience
• Handle guest feedback professionally—both in-person and via platforms like Google & Chope
• Maintain service standards even during peak hours and live events

3. Operational Management

• Oversee day-to-day FOH operations including reservations, table turns, and queue management
• Collaborate with kitchen, bar, and events teams to ensure seamless service
• Ensure cleanliness, ambiance, and music levels reflect the brand’s energy

4. Sales & Promotions

• Work closely with the marketing team on promotions, events, and special nights
• Upsell food and beverage packages (including bottle service and VIP tables)
• Track daily sales, guest count, and performance KPIs

5. Admin & Compliance

• Manage opening/closing duties, stock levels, and POS system reporting
• Ensure adherence to hygiene, safety, and liquor licensing regulations
• Assist in budgeting, rostering, and cost control initiatives

Requirements

• Strong leadership and people skills with the ability to manage a young, diverse team
• Excellent communication and customer service instincts
• Strong grasp of POS systems, basic inventory, and staff scheduling tools
• Prior experience in nightlife or high-volume restaurants preferred
• Able to work in fast-paced environments and willing to commit to shifts that extend up to midnight and weekends.

• Assist in refining Organisation development workshop lesson plans to suit different divisions and support delivery using real case studies.
• Support leadership programmes by ensuring smooth execution,stakeholder coordination, and updating SOPs and admin processes.
• Assist in administering leadership milestone programmes and support leadership development initiatives, including working with external partners on curriculum improvements.
• Support senior leadership 360 feedback processes

Requirements:

• University graduate with 8-12 years of experience in leadership development, organisation development, or human resource development.
• Strong stakeholder management and facilitation skills
• Experience in designing and delivering leadership programmes
• Knowledge of OD frameworks and methodologies, curriculum development experience
• Excellent communication and presentation skills, project management capabilities, and proven track record in engaging senior management and cross-functional teams.

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directlythrough the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlistedcandidates will be notified.

By sending us your personal data andcurriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltdand its local and overseas subsidiaries and affiliates to collect, use anddisclose your personal data to prospective employers/companies based in anycountry for purposes of evaluating  suitability for employment, conductingreference checks, administering employment related services, complying withGovernment’s health advisories and such other purposes stated in our privacypolicy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw yourconsent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

JOB SUMMARY 

The Senior Manager, Digital + Tech Transformation Revenue Management & Reservations, APEC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Senior Director, Revenue Strategy & Reservations Field Support, APEC] with a dotted line to the Senior Director, Commerce Support, Business Transformation Office, APEC+GC.

This role will provide a bridge between current and future hotel revenue management, guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one. 

To accomplish this, the Senior Manager, Digital + Tech Transformation Revenue Management, APEC will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including Amadeus CRS, One Yield Evolution, Opera Cloud PMS, Opera Sales and Event Solution (OSEM), and use that knowledge to support hotel revenue teams across the continent. The successful candidate will have a deep knowledge of existing revenue management, loyalty revenue management and reservations processes within the continent and the systems that support it, including MARSHA, One Yield, Opera PMS, Opera S&C, CI/TY, SFAWeb/GPO, EMPOWER ResApp, and the Marriott Bonvoy loyalty program with the focus on Revenue Management. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including rate and price plans, overbooking strategy, guaranteed attributes, non-room products, etc.

KEY RESPONSIBILITIES 

End-to-End Testing and Business Process Validation: 

• Contribute to end-to-end business process validation testing for the discipline, ACRS, One Yield Evolution, Opera Cloud PMS and Opera OSEM.
• Validate business processes across the full lifecycle of the guest journey, not only for Revenue Management.
• Collaborating with relevant stakeholders in commercial service and other discipline teams in the continent.

End-to-End Deployment Validation: 

• Support validation of Land-It tasks, and other items to ensure deployment readiness. 
• Align required changes with relevant stakeholders.

ACRS and One Yield Evolution Setup & Pre-Go-Live Support: 

• Serve as the subject matter expert on ACRS revenue management modules, including rate plans, price plans, inventory types, and non-room product configuration.  
• Serve as subject matter expert on One Yield Evolution modules, including new inventory management and pricing modules. 
• Support properties in validating migrated data, identifying gaps, and completing manual configurations as required. 
• Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization. 
• Troubleshoot issues and escalate system or process barriers as needed. 

Digital Learning Path: 

• Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their particular roles.

Workshop Facilitation & Training:

• Lead interactive revenue management workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges 
• Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory management, and policy validation. 
• Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness.  
• Adapt facilitation style to accommodate diverse learning needs and property types.

Property Support: 

• Act as the SME for property Revenue Management teams, providing timely responses to property questions and triaging challenges raised by properties.

Deployment Support:

• Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases.
• Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly.
• Continuing supporting IMs and discipline teams throughout the Stabilization phase, helping properties adapt to new business processes and tools.

Stakeholder Engagement & Change Management:

• Act as a trusted advisor to property revenue teams and deployment teams.
• Communicate complex system concepts in clear, actionable terms.
• Collaboration across other SMEs (including Operations, Reservations, Group, Sales, Events, Finance, and IT) is essential.
• Gather feedback from early adopters and share insights on improving future workshops and deployment processes.
• Foster a collaborative, supportive learning environment.

Materials & Continuous Improvement:

• Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.  
• Stay current on ACRS and One Yield Evolution enhancements, revenue management trends, and training methodologies.
• Contribute to the development of new learning content and process documentation.

Other:

• Perform other duties as needed.

CANDIDATE PROFILE

Technical & Functional Expertise

• Deep understanding of Marriott’s current reservations and revenue management systems and processes, Marriott Bonvoy Loyalty Program, reservations system and processes, including EMPOWER ResApp. 
• Deep knowledge of current Opera PMS, Sales & Catering (including CI/TY and SFAWeb/GPO).
• Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end experience for Revenue Management associates, including ACRS, One Yield Evolution, Opera Cloud PMS and OSEM. 
• Ability to interpret commercial and operational requirements and translate them into system workflows.

Operational & Business Acumen

• Strong knowledge of revenue management, sales, events, catering, rooms operations and commercial processes within hotels.

Change Leadership & Stakeholder Engagement

• Ability to support hotels and commercial teams through complex system and process changes.
• Skilled in training, stakeholder communication, and change enablement strategies.
• Strong influencing skills with ability to align cross functional teams across disciplines.

Problem‑Solving & Decision‑Making

• Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
• Comfortable operating in fast paced, ambiguous environments.
• Strong judgment to prioritize effectively and manage competing demands.

Collaboration & Cross‑Functional Partnership

• Ability to build strong relationships with continent discipline teams and hotel teams. 
• Collaborative mindset focused on shared outcomes and continuous improvement.

Communication & Facilitation

• Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
• Ability to simplify complex concepts and provide clear direction during implementation and support phases.
• Confident facilitator of workshops, discussions, and rapid problem-solving sessions.

Adaptability & Resilience

• Effective in dynamic deployment environments with competing priorities.
• Resilient under pressure, maintaining a positive, proactive approach.
• Strong sense of ownership and drive for operational excellence.

REQUIRED QUALIFICATIONS

• 7+ years of progressive experience in revenue management, with at least 3 years in a leadership or SME role.
• Demonstrated experience designing and delivering training or workshops to adult learners.
• Deep knowledge of existing CRS, RMS, PMS, S&C, and other operational systems.
• Strong analytical, organizational, and communication skills.
• Ability to travel as needed for workshop delivery.

Preferred Skills & Attributes

• Experience with large-scale system deployments or property conversions.
• Experience in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Collaborative, adaptable, and solutions-oriented mindset.

Tools & Resources Used

• MARSHA/ACRS
• One Yield/One Yield Evolution
• Opera PMS v5.6/Opera Cloud PMS
• CI/TY / SFAWeb/GPO / Opera S&C
• EMPOWER ResApp
• JIRA
• ServiceNow/Power of M ticketing for configuration support
• Product Catalog
• Land-It task management systems
• Workshop facilitation materials (slide decks, participant guides, activity sheets)

The F&B Assistant Operations Manager supports the Operations Manager in overseeing daily outlet operations, ensuring service excellence, operational efficiency, and financial performance within USS/Oceanarium/ACW in Resorts World Sentosa. This role assists in team leadership, revenue optimisation, and guest satisfaction while ensuring compliance with company standards and brand expectations.

Job Responsibilities:

Operational Support & Service Excellence:

• Assist in managing daily outlet operations to ensure smooth and efficient service delivery.

• Uphold and enforce service standards, operational procedures, and company policies.

• Monitor floor operations and provide hands-on support during peak service periods.

Revenue & Cost Control:

• Support revenue generation initiatives, including upselling and promotional activities.

• Assist in monitoring operational costs, inventory control, and waste management.

• Contribute to achieving outlet profitability targets through effective cost management.

Team Leadership & Development:

• Supervise and guide team members to ensure service excellence.

• Assist in conducting training and coaching to improve performance and product knowledge.

• Support scheduling, manpower planning, and team motivation initiatives.

Guest Experience & Quality Assurance:

• Ensure guest satisfaction by maintaining high service standards and promptly addressing concerns.

• Monitor guest feedback and implement improvements where necessary.

• Foster a service-oriented culture focused on delivering memorable experiences.

Job Requirements:

• Diploma in Food & Beverage, Hospitality Management, or equivalent preferred.

• Minimum 2 – 3 years of experience in a supervisory role within F&B operations.

• Proficient in Microsoft Office applications.

• Strong understanding of service standards and beverage knowledge.

• Strong leadership and supervisory skills.

• Good financial awareness and understanding of revenue and cost control.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Strong organisational and time management skills.

• Ability to perform effectively in a fast-paced and high-pressure environment.

• Able to perform shift work, and willing to work during evenings, weekends and public holidays.

• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.

Job Description & Requirements

As the Beverage Outlet Manager of a beverage outlet, you are fully responsible for all aspects of the outlet's operations from day-to-day service execution and team management to inventory control, cost management, and customer satisfaction. The outlet offers a diverse range of products including juices and ice smoothie. Your role is critical in ensuring smooth operations, achieving sales targets, controlling costs, and delivering a top-tier customer experience.

Key Responsibilities:

1. Outlet Operations & Execution

• Oversee all daily operations of the outlet, ensuring efficiency, cleanliness, and consistency in product preparation and service.
• Ensure all food and beverage items are prepared and served according to brand SOPs.
• Implement and maintain hygiene and safety standards according to local regulations (e.g. SFA/NEA).

2. Manpower Planning & Staff Management

• Lead recruitment, onboarding, training, and development of outlet staff.
• Create and manage effective shift rosters to ensure proper manpower coverage during peak and off-peak hours.
• Monitor staff performance, provide coaching and feedback, and implement disciplinary actions when needed.
• Foster a motivated, team-oriented working environment.

3. Inventory & Ordering Management

• Monitor daily stock usage and place timely orders to avoid overstocking or shortages.
• Conduct regular inventory counts and track wastage.
• Work with suppliers to ensure quality, pricing, and delivery timelines are met.
• Implement controls to minimize spoilage, overproduction, and expired stock.

4. Budget Control & Cost Management

• Manage outlet expenses (labor, inventory, utilities) within allocated budget.
• Monitor and control food cost and wastage against set targets.
• Analyze cost patterns and propose cost-saving initiatives without compromising quality.

5. Sales Target & Business Performance

• Monitor daily sales and track performance against weekly/monthly sales targets.
• Drive in-store promotions, upselling strategies, and menu optimization to increase average order value and profitability.
• Provide sales and operational reports to management with improvement suggestions.

6. Customer Satisfaction & Experience

• Ensure high standards of service to enhance the overall customer experience.
• Handle and resolve customer complaints or feedback promptly and professionally.
• Monitor and improve customer satisfaction scores or ratings (e.g. in-store feedback, Google Reviews, etc.).
• Encourage repeat visits through loyalty programs, promotions, or personalized service.

7. Reporting & Documentation

• Submit daily sales reports, petty cash logs, and staff attendance to management.
• Maintain accurate records of stock levels, supplier invoices, and customer feedback logs.
• Ensure food safety documentation (e.g., cleaning checklists, expiry logs, temperature checks) are updated and filed.

Key Performance Indicators (KPIs):

• Outlet Sales Target Achievement (%)
• Labor Cost % vs Sales
• Food Cost % and Wastage Rate
• Customer Satisfaction Rating (e.g., 4.5+ on review platforms)
• Staff Retention Rate & Training Completion

Company Overview / Employee Value Proposition

Eastern Harvest Foods (Singapore) Pte Ltd, established in 2006, is a leading importer and distributor of frozen seafood and Japanese food products in Singapore. With a broad distribution network and daily refrigerated deliveries, we serve wholesalers, supermarkets, restaurants, hotels, schools, and retail stalls locally and export to Southeast Asia.

Job Summary

Lead and optimize delivery operations by managing a high-performing team and streamlining logistics processes to drive efficiency, cost savings, and customer satisfaction across Eastern Harvest Foods’ group of companies.

Responsibilities

• Lead, coach, and develop a team of delivery personnel to ensure compliance with company policies, rules, and regulations.
• Oversee daily delivery operations to achieve timely and efficient distribution of goods.
• Plan, organize, and coordinate staff deployment and delivery activities across multiple companies to maximize operational effectiveness.
• Analyze logistics operations data to identify cost-saving opportunities and implement process improvements.
• Monitor key performance indicators and logistics metrics to drive continuous enhancement of systems and workflows.
• Collaborate with cross-functional teams and external logistics partners to ensure accurate and timely deliveries to customers.
• Recruit, train, and supervise delivery team members, fostering leadership and professional growth.
• Maintain and update route plans regularly to optimize fleet utilization and delivery schedules.
• Prepare monthly fleet management reports to track performance and resource allocation.
• Conduct regular safety toolbox meetings to enforce SOP compliance and uphold safety standards and regulations.
• Evaluate operational performance and implement strategies to improve efficiency and customer satisfaction.
• Ensure adherence to quality control and assurance standards in all aspects of fleet management.

Required competencies and certifications

• Proven experience in logistics or fleet operations within FMCG trading or related industries is highly preferred
• Strong hands-on experience in fleet planning, route optimization, vehicle scheduling, and operations management
• Demonstrated ability to lead, mentor, and manage teams effectively
• Strong problem-solving skills applied to logistics challenges and operational planning
• Excellent planning and organizational skills to manage dynamic delivery schedules and resources
• Highly reliable and adaptable to a fast-paced, evolving work environment

Preferred competencies and qualifications

• Diploma or Degree in Logistics Management, Supply Chain, or a related field
• Proficiency in logistics and fleet management systems (e.g., ERP Navision system) is a plus

Working Hours

• 5.5 days per week (Alternate Saturday)
• Monday to Friday: 7am to 5pm
• Alternate Saturday: 7am to 12 noon

Work Location: 5 Jalan Tepong, Singapore 619325

Job Responsibilities

• The Assistant Manager will assist the Assistant General Manager and Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Supervisor, Captains and Service Attendants
• This role will encompass the formulation and implementationof operating procedures and standards, the management and development of staff,and liaise with executive management to ensure that Marina Bay Sands’ short andlong term goals are met
• Support the Management team in achieving the financial,service and other related goals that have been set for the outlet throughdiligent and proactive management skills
• Deputize for the Manager during his/her absence
• Work with staff in service and food preparation to minimizewastage and increase productivity and efficiency
• Review operating results with the team and identifyopportunities to improve performance
• Monitor all cashiering procedures are processed incompliance with accounting standards. Monitor and minimize wastage ofconsumables and maintain labor productivity ratios
• On a regular basis, inspect table set-ups; check forcleanliness, neatness of the restaurant environment ensuring compliance withstandards of cleanliness and order
• Inspect food items are set in proper quantities and to Hotelstandards
• Review the reservation book, pre-assign designated tablesand follow up on all special requests
• Inspect that specified amount of food menus and wine listsare available and in good condition for each meal period
• Anticipate heavy business times and organize procedures tohandle extended waiting lines.
• Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out andreview all information pertinent to the day's business
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Supervise, mentor, train, schedule and evaluate staff.Prepare and deliver all staff reviews.
• Create a work environment that promotes teamwork,performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with servicestaff or captains to ensure guest satisfaction
• Respond to guest comments, requests and complaints in atimely and professional manner. Take personal responsibility to resolve issues
• Manages Human Resources responsibilities for assigneddepartment(s) to include: creating a work environment that promotes teamwork,performance feedback, recognition, mutual respect and employee satisfaction;quality hiring, training and succession planning processes that encompass thecompany’s diversity commitment; compliance with company policies and legalrequirements
• Maintains staff files
• Responsible for maintaining and delivering reviews,discipline, staff awards, flex days, payroll, SRFs, etc
• Approves the schedule and flex day requests for allrestaurant staff
• Responsible for coordinating training of all staff asrequired
• Coordinates inventories and orders food and beverageproducts, supplies and equipment as required
• Maintains guest profiles on a daily basis and takesappropriate actions as necessary.
• Holds daily pre-shift meetings and departmental meetings as needed

Additional Job Description

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

• Knowledge of the cuisines in the restaurant, their preparation and service.
• Be willing to work any day and any shift.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.