Total 30 quality assurance job vacancies in F&B / Tourism / Hospitality category in The Philippines

Job Summary

The Academy Training Executive is responsible for overseeing the daily administrative and operational activities of the academy to ensure smooth and efficient operations. The role includes managing training coordination, student administration, compliance documentation, quality assurance (QA) requirements, and supporting regulatory and accreditation standards. The executive will work closely with management, trainers, students, and external stakeholders to maintain high operational and educational standards.

Key Responsibilities:

Operations & Administration

Manage the academy’s daily administrative and operational activities.

Coordinate course schedules, classroom arrangements, training materials, and trainer assignments.

Ensure all training programmes are conducted according to approved schedules and operational procedures.

Maintain accurate student records, attendance, examination documentation, and certification records.

Handle student enquiries, registrations, onboarding, and administrative support.

Monitor inventory and procurement of training supplies and equipment.

Ensure classrooms and training facilities are properly maintained and operational.

Quality Assurance & Compliance:

Support the implementation and monitoring of Quality Assurance (QA) policies and procedures.

Ensure compliance with academy policies, accreditation standards, and regulatory requirements.

Prepare and maintain documentation required for audits, inspections, and accreditation exercises.

Monitor and update SOPs, forms, policies, and operational records.

Assist in maintaining examination and assessment documentation in accordance with compliance requirements.

Coordinate internal evaluations, student feedback collection, and continuous improvement initiatives.

Ensure all records are properly filed, updated, and securely maintained.

Training Coordination:

Liaise with trainers regarding lesson schedules, assessment requirements, and student progress.

Prepare training materials, attendance sheets, examination documents, and course files.

Support examination arrangements including venue preparation and candidate administration.

Assist in monitoring training delivery standards and student learning experience.

Customer Service & Communication

Provide professional customer service to students, trainers, and external partners.

Respond promptly to enquiries via email, phone, and walk-in consultations.

Maintain effective communication with stakeholders regarding schedules, programme updates, and operational matters.

Requirements:

Diploma or Degree in Business Administration, Education, Training Management, or related field.

Minimum 1–3 years of experience in administration, training coordination, education, or academy operations.

Strong organizational and multitasking skills.

Good knowledge of administrative and operational processes.

Experience in quality assurance or compliance documentation will be an advantage.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Detail-oriented with strong problem-solving abilities.

Preferred Skills:

Experience working in a Private Education Institution (PEI), training academy, or education environment.

Familiarity with accreditation or examination requirements (e.g. ITEC, WSQ, CIBTAC, or similar frameworks).

Ability to manage documentation and operational processes efficiently.

Reporting To

Academy Director / Operations Manager / Academic Manager

May require occasional weekend or evening support during examinations or academy events.

A leading global organisation is seeking an experienced Risk & Assurance professional to join its regional team in Singapore.

Reporting to senior leadership, this role will be responsible for supporting enterprise-wide risk management initiatives, strengthening governance frameworks, and providing strategic risk advisory across a diverse international business. The successful candidate will partner closely with stakeholders to identify emerging risks, enhance control environments, and drive proactive risk management practices.

In addition, the role will play a key part in supporting organisational resilience, crisis preparedness, and risk reporting to senior management. There will also be opportunities to contribute to ongoing transformation initiatives involving data analytics, technology, and evolving risk management methodologies.

The ideal candidate will possess a strong background in enterprise risk management, internal audit, controls, or governance, with the ability to engage effectively with senior stakeholders and operate independently in a dynamic, fast-paced environment.

If you’re interested, please apply via the link or email your updated resume to wanyee.pang@ethosbc.com.

WP
Reg No. R2094093
BeathChapman Pte Ltd
Licence no. 16S8112

Job Role Includes:

• You will also be required to issue updates and ensure documentation is easily available to all personnel, as well as provide HSE training as and when required.
• Instilling safety awareness to employees is a vital part of the role of the HSE Engineer and so you will be expected to lead by example and to promote best practice at all times with regards to safety at work in all areas.
• As the HSE Engineer you will be required to devise the company’s HSEQ plan and ensure its implementation.
• You are required to attend management meetings to provide ideas and best industry practice with all different level of employees.
• Liaison officer with local government agencies on operating licensing, permits and approval of work etc.
• Report incidents and conduct investigation to determine root cause(s) and lesson learn.
• Other duties as assigned.
• Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO 9001 standards.
• Establish and monitor quality objectives, KPIs, and continuous improvement initiatives across plant operations.
• Ensure proper document control and quality records management in line with QMS requirements.
• Lead and coordinate internal and external quality audits, including certification processes.
• Drive Corrective and Preventive Actions (CAPA) for quality issues, non-conformances, and customer complaints.
• Work closely with production teams to ensure process consistency, product quality, and defect reduction.
• Promote a quality culture and awareness among employees aligned with overall HSEQ objectives.

Key Responsibilities:

• Oversees the safe, efficient and cost-effective performance of the plant operations.
• Ensures production processes are managed and safely operated in accordance with organizational policies, operating procedures and management systems.
• Analyze risks and ensure that all procedures are adhered to and comply with ISO 45001 requirements and local WSH regulations. Well organized, able to work as a team and may occasionally be required to travel within AICA operating sites.
• Check on compliance to local regulation requirements and legislation.
• Ensure compliance with ISO 9001:2015 Quality Management System requirements alongside ISO 14001 and ISO 45001 standards.
• Monitor, analyze, and report quality performance metrics (e.g. defects, rework, customer complaints, process deviations).
• Coordinate with cross-functional teams to implement process improvements and standardization initiatives.
• Ensure all processes and outputs meet customer specifications and regulatory requirements.

Key Skills, Qualifications and Requirements of a HSEQ Engineer:

• Ideally, you will be educated to diploma/degree level and will be fully experienced in the ISO9001, ISO14001 and ISO45001 / Quality Management Systems (QMS) compliance/ implementation and certification process.
• Experience in handling internal and external audits and certification processes.
• Strong analytical skills with the ability to interpret quality data and trends.
• Good understanding of manufacturing processes and quality control practices is preferred.
• As someone who will be expected to work with a team of people, it is important that you have people management skills and have excellent interpersonal and presentational skills and be able to build relationships with external partners.
• The ability to be able to problem solve, interpret complex issues and motivate others to work to the best of their ability is essential.
• Able to work with Microsoft Office as well as other industry standard computer programs

The Food Quality Assurance & Compliance Manager is responsible for ensuring consistent food quality, food safety, operational compliance, and workplace safety across the Central Kitchen, restaurants, and retail outlets. The role conducts regular audits and inspections to verify adherence to company SOPs, quality standards, hygiene requirements, and regulatory requirements, while driving continuous improvement throughout the organization.

Key Responsibilities

Quality Assurance & Operational Compliance

* Conduct routine inspections and audits of the Central Kitchen, restaurants, and retail outlets.

* Ensure all locations comply with company SOPs, recipes, portioning standards, and food preparation procedures.

* Monitor product consistency, taste, presentation, and quality standards across all outlets.

* Identify operational gaps and implement corrective and preventive actions.

* Verify that approved ingredients, recipes, and production methods are consistently followed.

* Ensure product quality standards are maintained from production to customer service.

Food Safety & Hygiene

* Ensure compliance with food safety regulations, HACCP requirements, and company food safety policies.

* Conduct food safety inspections covering storage, handling, preparation, temperature control, cleaning, and sanitation practices.

* Monitor hygiene standards of food handlers and food preparation areas.

* Investigate food safety incidents, customer complaints, and non-conformances.

* Maintain food safety documentation, records, and corrective action reports.

Workplace Safety

* Conduct workplace safety inspections at all operational locations.

* Ensure compliance with Workplace Safety and Health (WSH) requirements and company safety procedures.

* Identify workplace hazards and recommend corrective actions.

* Monitor safe work practices, equipment usage, PPE compliance, and housekeeping standards.

* Support incident investigations and follow-up actions.

Training & Continuous Improvement

* Train and coach outlet managers, kitchen supervisors, and staff on SOP compliance, food safety, quality standards, and workplace safety requirements.

* Conduct refresher training and awareness programs.

* Support new outlet openings by implementing quality and food safety systems.

* Recommend process improvements to enhance operational efficiency and product consistency.

Auditing & Reporting

* Develop audit checklists and compliance scorecards.

* Prepare audit reports with findings, corrective actions, and follow-up recommendations.

* Track outlet compliance performance and report trends to management.

* Follow up on corrective actions to ensure timely closure.

* Coordinate internal and external audits where required.

Requirements

* Diploma or Degree in Food Science, Food Technology, Quality Management, Hospitality, Culinary Management, or related field.

* Minimum 3–5 years of experience in food manufacturing, central kitchen operations, restaurant operations, or food quality management.

* Strong knowledge of food safety, HACCP, GMP, hygiene standards, and workplace safety requirements.

* Experience conducting operational audits and outlet inspections.

* Willingness to travel frequently between the Central Kitchen, restaurants, and retail outlets.

Key Performance Indicators (KPIs)

* Outlet SOP compliance scores.

* Food safety audit scores.

* Reduction in customer complaints.

* Product consistency across outlets.

* Corrective action closure rate.

* Workplace safety compliance rate.

* Staff training completion rate.

* Successful audit and inspection outcomes.

Our esteemed client in the Food Manufacturing industry is seeking a Food Quality & Production Executive/ Food Technologist to join their dynamic team:

• Employment Type: Permanent
• Position: Food Quality & Production Executive/ Food Technologist
• Location: West, Singapore
• Working Hours: 5.5 days (Saturday half day)
• Salary Package: Up to $2,700 + AWS + Bonus

Job Responsibilities:

• Support food safety and quality systems (ISO 22000, GMP, HACCP).
• Manage and monitor daily production operations.
• Coordinate with relevant authorities on compliance matters.
• Support procurement, cost control, and stock taking activities.
• Assist in supervision of production workers.
• Conduct food tasting, testing, and quality checks.
• Assist in R&D of new products.
• Ensure hygiene, safety, and compliance of raw materials and finished products.
• Ensure production equipment is maintained in good working condition.

Job Requirements:

• At least Diploma in Food Science or related field preferred.
• Min 1 year of working experience is preferred; Inexperienced candidates are welcome to apply too as training will be provided.
• Knowledge of ISO 22000, GMP, and HACCP standards.
• Proficient in Microsoft Office and computer literate.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

About the Role

Be part of a team dedicated to enhancing patient experience and strengthening community engagement across healthcare settings. This role offers the opportunity to make a meaningful impact through patient relations, service recovery, engagement campaigns, and service improvement initiatives. If you are passionate about people, enjoy interacting with diverse stakeholders, and thrive in a fast-paced, service-oriented environment, this is a rewarding opportunity to drive positive change and improve care experiences.

Who Should Apply

• Individuals passionate about improving patient experience and building meaningful community relationships.
• Professionals who enjoy engaging with people, resolving service issues, and driving service excellence initiatives.
• Strong communicators who are proactive, empathetic, and comfortable working in dynamic, fast-paced environments.

Key Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, follow-up actions, response drafting, and reporting.
• Engage patients to gather feedback and identify opportunities for service improvement and enhanced patient experience.
• Partner with frontline staff and stakeholders to address feedback issues and support service recovery initiatives.
• Facilitate patient engagement activities such as focus group sessions and community outreach initiatives.
• Prepare reports, analyse feedback trends, and share insights with management and relevant departments.
• Build and maintain positive relationships with patients, caregivers, healthcare professionals, and internal teams.
• Identify meaningful stories and contribute content for internal newsletters and engagement communications.
• Drive on-ground campaigns and service improvement initiatives across multiple locations.
• Support ad-hoc projects and departmental initiatives as assigned.

Requirements

• Degree qualification with 2–3 years of experience in healthcare, hospitality, customer relations, or service-related industries.
• Strong verbal and written communication skills in English; ability to converse in local dialects or additional languages is advantageous.
• Customer-centric with strong interpersonal skills and confidence engaging stakeholders at all levels.
• Passionate about community engagement, patient experience, and frontline interaction.
• Comfortable managing campaigns and activities across different locations.
• IT-savvy and proficient in Microsoft Office applications; exposure to SharePoint or related systems is a plus.
• Able to interpret data, analyse trends, and support reporting needs.

Qualified applicants, please send a copy of your resume in MS Word to:

melanietay@recruitexpress.com.sg

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description:

· Serve at the management level as the Pharmacovigilance (PV) and Quality Assurance (QA) Manager

· Act as liaison between Marketing Authorization Holder of Kowa products marketed in ASEAN countries (ASEAN MAH) and Kowa PV and QA departments in Japan (KCL PV and QA) to ensure smooth day-to-day and long-term operations for relevant PV and QA activities.

Job responsibilities:

· Collect the most current PV and QA related regulatory information in ASEAN countries and suggest necessary actions to ASEAN MAH and KCL PV and QA.

· Constantly evaluate and maintain PV/QA systems relevant with all Kowa products marketed in ASEAN countries.

· Assist in the development and implementation of SOPs related to the PV/QA activities in ASEAN countries.

· Assist in the preparation and review of new drug and post approval regulatory submissions for ASEAN countries.

· Oversee the case handling process of safety information collected from all sources within AESAN countries.

. Provide support to group companies in regulatory affairs, pharmacovigilance and quality assurance activities.

. Maintain and support Marketing Authorization Holder (MAH) responsibilities for company products in Singapore.

. Ensure complete and accurate completion of QA related documents including Product release, Change control, Deviation, Product complaint.

· Perform GMP/GDP audit of raw material, finished product manufacturing site, warehouse and distribution center.

· Report to the KPAP RX Chief Operating Officer, KCL PV and QA.

Education:

· Bachelors' Degree of Science, Pharmacy or equivalent is preferred.

Work experience:

· Minimum eight to ten years’ experience in Regulatory Affairs, Pharmacovigilance or Quality Assurance related work.

· Must have good track record of working experience with Japanese company.

Requirements:

· Demonstrated ability to manage multinational project to launch pharmaceutical products

· Conversant in GMP/GDP requirement, and medical/pharmacovigilance/regulatory terminology

· Must be fluent in Japanese (both writing and speaking JLPT N1 level) to liaise with our head office in Japan and business counterpart in business letter and contract in Japanese.

· Must be fluent in English at business level (both writing and speaking)

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Email Address: venus@kowa.com.sg