Total 832 qa manager job vacancies in F&B / Tourism / Hospitality category in The Philippines

Job Description & Requirements

Role Purpose

Own end‑to‑end delivery of hybrid IT infrastructure, IT/OT cybersecurity, and the GenAI/ML platform foundation. Lead strategy, operations, governance, and teams to ensure secure, reliable, and scalable technology aligned to business outcomes.

Key Outcomes

• Clear IT strategy and roadmap aligned to business priorities
• Stable hybrid platform (cloud + on‑prem) with strong SLA/SLOs, observability, and cost control
• Improved IT & OT security posture, audit results, and incident response speed
• Mature AI governance (responsible AI, privacy, model risk, auditability)
• GenAI/ML solutions live in production with measurable ROI, productivity, and risk reduction

Core Responsibilities

1) Hybrid IT Infrastructure Ownership

• Servers, virtualization, storage, backup/DR (on‑prem & cloud)
• Network (WAN/LAN/WLAN, segmentation, SD‑WAN/VPN, DNS/DHCP, firewalls, SASE)
• M365 & identity (tenant governance, Entra ID/Azure AD, Exchange, SharePoint, Intune)
• End‑User Computing (devices, imaging, patching, endpoint compliance)
• Operational excellence: monitoring, incident/problem/change management, BCP/DR testing
• Capacity planning, performance optimization, asset inventory, cost optimization
• Standardized reference architectures for hybrid and AI workloads

2) Cybersecurity Leadership (IT & OT)

• Security architecture: zero trust, IAM hardening, encryption, key management, segmentation
• DevSecOps: secure SDLC, threat modeling, scanning, SBOM, container/image security
• OT security: segmentation, access control, monitoring, risk assessments aligned to ops constraints
• Vulnerability & patch management governance with SLAs and reporting
• Lead incident response across AI, IT, and OT (RCA and preventive controls)

3) GenAI & ML Strategy and Delivery

• Define and execute GenAI/ML roadmap aligned to business value
• Own full use‑case lifecycle: discovery → data readiness → build/buy → deploy → monitor
• Apply GenAI patterns: RAG, agentic workflows, guardrails, HITL, evaluation frameworks
• Production standards: versioning, release gates, rollback, monitoring
• Manage AI vendors and contracts (LLMs, vector DBs, MLOps, security)

4) Governance, Risk, Compliance & Responsible AI

• AI governance: responsible AI, bias/quality checks, explainability, audit trails
• Privacy‑by‑design: data classification, access control, retention, DLP, third‑party risk
• Executive reporting: risk register, controls coverage, audit readiness

5) Strategy, Stakeholder & People Leadership

• Define target‑state architecture and 12–24 month roadmap
• Own budgets, investment cases, and vendor contracts
• Lead and develop infrastructure, AI/MLOps, and security teams (direct/matrix)
• Communicate trade‑offs on risk, speed, and cost to senior stakeholders
• Partner with Business, Data/AI, IT Ops, OT, Security, Legal, and Procurement

Scope & Interfaces

• Environment: Hybrid cloud + on‑prem; regional (ASEAN, China, India)
• Travel: Occasional regional travel

Required Qualifications

• Degree in Computer Science, Engineering, AI/Data, Cybersecurity, or equivalent experience
• 10+ years in technology leadership spanning infrastructure, security, and AI/ML
• 5+ years in manufacturing, industrial, or operations environments
• Proven delivery of AI solutions into production with monitoring and support
• Strong knowledge of GenAI/LLMs, hybrid infrastructure, and core security principles
• Familiar with cloud management, such as Azure portal, AWS Console, etc.

Preferred Skills:

• IT/OT security and cross‑domain segmentation programs
• AI/model risk and governance frameworks
• Certifications: Cloud, CISSP/CISM/CCSP, ITIL, networking/security

Responsibilities

• Oversee daily restaurant operations, ensuring smooth service, high standards, and strong team coordination.

• Lead, train, and motivate service staff, driving performance and maintaining a positive team culture.

• Manage manpower planning, duty rostering, and staffing levels to support peak business periods.

• Monitor sales performance, control costs, and improve overall profitability through operational efficiency.

• Ensure compliance with licensing, hygiene, and workplace safety regulations at all times.

• Build strong relationships with guests, suppliers, and stakeholders while resolving issues promptly and professionally.

Requirements

• Proven experience in a supervisory or managerial role within F&B or hospitality.

• Strong leadership and interpersonal skills, able to lead from the front in a high-energy environment.

• Commercially aware with the ability to interpret sales reports and manage budgets effectively.

• Organised, adaptable, and confident in handling operational challenges and guest concerns.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Job Description & Requirements

Role Purpose

Own end‑to‑end delivery of hybrid IT infrastructure, IT/OT cybersecurity, and the GenAI/ML platform foundation. Lead strategy, operations, governance, and teams to ensure secure, reliable, and scalable technology aligned to business outcomes.

Key Outcomes

• Clear IT strategy and roadmap aligned to business priorities
• Stable hybrid platform (cloud + on‑prem) with strong SLA/SLOs, observability, and cost control
• Improved IT & OT security posture, audit results, and incident response speed
• Mature AI governance (responsible AI, privacy, model risk, auditability)
• GenAI/ML solutions live in production with measurable ROI, productivity, and risk reduction

Core Responsibilities

1) Hybrid IT Infrastructure Ownership

• Servers, virtualization, storage, backup/DR (on‑prem & cloud)
• Network (WAN/LAN/WLAN, segmentation, SD‑WAN/VPN, DNS/DHCP, firewalls, SASE)
• M365 & identity (tenant governance, Entra ID/Azure AD, Exchange, SharePoint, Intune)
• End‑User Computing (devices, imaging, patching, endpoint compliance)
• Operational excellence: monitoring, incident/problem/change management, BCP/DR testing
• Capacity planning, performance optimization, asset inventory, cost optimization
• Standardized reference architectures for hybrid and AI workloads

2) Cybersecurity Leadership (IT & OT)

• Security architecture: zero trust, IAM hardening, encryption, key management, segmentation
• DevSecOps: secure SDLC, threat modeling, scanning, SBOM, container/image security
• OT security: segmentation, access control, monitoring, risk assessments aligned to ops constraints
• Vulnerability & patch management governance with SLAs and reporting
• Lead incident response across AI, IT, and OT (RCA and preventive controls)

3) GenAI & ML Strategy and Delivery

• Define and execute GenAI/ML roadmap aligned to business value
• Own full use‑case lifecycle: discovery → data readiness → build/buy → deploy → monitor
• Apply GenAI patterns: RAG, agentic workflows, guardrails, HITL, evaluation frameworks
• Production standards: versioning, release gates, rollback, monitoring
• Manage AI vendors and contracts (LLMs, vector DBs, MLOps, security)

4) Governance, Risk, Compliance & Responsible AI

• AI governance: responsible AI, bias/quality checks, explainability, audit trails
• Privacy‑by‑design: data classification, access control, retention, DLP, third‑party risk
• Executive reporting: risk register, controls coverage, audit readiness

5) Strategy, Stakeholder & People Leadership

• Define target‑state architecture and 12–24 month roadmap
• Own budgets, investment cases, and vendor contracts
• Lead and develop infrastructure, AI/MLOps, and security teams (direct/matrix)
• Communicate trade‑offs on risk, speed, and cost to senior stakeholders
• Partner with Business, Data/AI, IT Ops, OT, Security, Legal, and Procurement

Scope & Interfaces

• Environment: Hybrid cloud + on‑prem; regional (ASEAN, China, India)
• Travel: Occasional regional travel

Required Qualifications

• Degree in Computer Science, Engineering, AI/Data, Cybersecurity, or equivalent experience
• 10+ years in technology leadership spanning infrastructure, security, and AI/ML
• 5+ years in manufacturing, industrial, or operations environments
• Proven delivery of AI solutions into production with monitoring and support
• Strong knowledge of GenAI/LLMs, hybrid infrastructure, and core security principles
• Familiar with cloud management, such as Azure portal, AWS Console, etc.

Preferred Skills:

• IT/OT security and cross‑domain segmentation programs
• AI/model risk and governance frameworks
• Certifications: Cloud, CISSP/CISM/CCSP, ITIL, networking/security

• Control and monitor the administration of all People & Culture activities and policies in coordination with Director of People & Culture.
• To plan, manage, control, coordinate and participate in personnel activities of all the departments in areas of
  • Recruitment & Selection
  • Compensations & Benefits
  • Learning & Development
  • Performance Management System
  • Employee Relations
  • P&C Initiatives
  • Statutory Compliance
• And as well as recommend, implement, formulate and execute organizations policies, procedures, rules, regulations and programs for all the employees.
• Ensure to provide Management with tools for future manpower planning, resource and payroll planning and control.
• Any matter which may effect the interests of Novotel Lucknow Gomti Nagar should be brought to the attention of the Management.

• People & Culture Planning

• Help Director P&C in Develop an annual and long-term People & Culture plan that identifies the organizations Talent & Culture agenda as a component of the organizations overall Strategic Plan.
• Identify Talent & Culture strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

•  

  People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel, Lucknow Gomti Nagar to ensure maximum productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving g issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

•  

  Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• To ensure that the Department’s Operational Budget is strictly adhered to and that all costs are strictly controlled.

•  

  Operational Management

• Develop and implement effective recruitment and screening system, as per the organizations requirement.
• To ensure the smooth and efficient running of the People & Culture Department, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• Establish standard policies and procedures for all the processes in the Talent & Culture Management.
• To implement an effective and efficient day to day communication, administration and reporting, to and between the departments and individuals, resulting in a highly motivated, flexible and multi skilled workforce.
• Investigate and review all disciplinary actions to ensure the actions are complying with the labour law & rules and regulations of the organization. 
• Ensure that all the employees comply with the policies and procedures.
• Maintain and update employee records, legal documents, policies and procedures and other personnel matters.
• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.
• Ensure to perform the various activities with regard to the personnel:
  • Monitor the staff performance appraisal. 
  • Manpower planning.
  • Recruitment and selection of personnel & Employment procedures.
  • Resignation and dismissal procedures.
  • Make manpower and cost budget for Talent & Culture Department.
  • Survey research and feedback.
  • Make proposal on competitive salary policy.
  • Develop long term strategies.
• To review the Policies periodically and recommend necessary adjustments to the General Manager, according to current industrial trends and requirements of the Labor Department.
• To ensure that all Job Descriptions, Departmental Operations and Training Manuals are prepared and updated annually.
• Analyze the manpower requirement and recommend selection activities to meet the requirement.
• To ensure that all practices are complete and abreast with legal practices, policies and procedures.
• Review personnel policies, procedures and practices.  Recommend changes, modification or up-dated information to the General Manager.
• Inspect the staff restaurant, locker rooms and other facilities on a regular basis to ensure that they are well operated and maintained.
• To implement an effective Manpower Development System, which maximizes potential and satisfies our present and future manpower needs.
• To ensure that all external communication in the form of Recruitment Ads, External Hotel and Talent & Culture Activities and Internal Communications through Staff Notice Boards, collateral etc portray a professional image in line with the organization’s standards.

Monthly Salary: UP to $7000 (Negotiable)

Working Address: Determined later

Working hours: 48 hours, 5 days work week

Responsibilities and Duties:

• Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc

• Proactively communicate to employees on KPIs on sales, service and food quality so that together each achieve more 

• Fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts

• Communicate with Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times

• Maintain safety requirements at the restaurant

• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

• Managing budgets, stock levels of food and other related utensils and cutleries

• Handle customers’ compliments and complaints promptly

• Deliver and present manpower and sales reports

• Suggest and recommend improvements to the running of the restaurant

• Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately

• Attentive to business environment and contribute sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

• Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well

• Assist in recruitment needs

• Responsible for induction training and on the job training of new employees and also newly promoted staff

• Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety

Qualification and Requirements:

• Fine Dining experience is must

Benefits: 

• Performance bonus

• Sales incentive

• Annual Leave entitlement

• Medical benefits
  

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

In the role of Assistant / Restaurant Manager, you will lead the outlet under your charge to deliver excellent customer service and dining experience.

Job Scope

• Maintain outlet service quality and display good customer relation skills
• Ensure food quality and presentation are up to standard and manage service recovery
• Manage peak periods effectively with good hosting and queue management skills
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Plan outlet schedule and deployment
• Manage staff discipline and performance issues
• Execute outlet administrative duties and management reporting
• Maintain restaurant hygiene and upkeep
• Achieve sales target and manage maintenance, labour and food costs

Job Information

• Working Hours: 5 days/week (2 off days per week, no split shift)
• At least 2 years experience in F&B, preferably with managerial experience
• Possess high standard of customer service and willingness to learn
• Salary will commensurate with experience
• Staff meal provided
• Company is expanding with good growth opportunities

Welfare & Benefits

• Annual Salary Increment
• Quarterly Sales Incentive
• Performance Bonus
• Annual Leave
• Medical Leave
• Medical Benefits
• Staff Dining Privilege
• Career Advancement Opportunities
• Outlet Teambuilding Activities

Available Work Locations (All locations near MRT)

• Heartbeat Bedok (Bedok MRT)
• Pasir Ris Mall (Pasir Ris MRT)
• Eastpoint Mall (Simei MRT)
• Heartland Mall (Kovan MRT)
• Waterway Point (Punggol MRT)
• Djitsun Mall (Ang Mo Kio MRT)
• Bukit Timah Shopping Centre (Beauty World MRT)
• Rendezvous Hotel Singapore (Dhoby Ghaut / Bencoolen / Bras Basah MRT)

Whatsapp us at 8126 8194 for more information!

Step into a pivotal leadership role driving impactful healthcare programmes, strengthening community partnerships, and elevating service excellence across operations. You will shape meaningful collaborations, enhance patient journeys, and lead continuous improvement initiatives that support sustainable and efficient service delivery.

Key Responsibilities

• Lead the planning, coordination, and smooth execution of daily operational activities
• Drive strategic engagement with external agencies and community partners to develop strong collaboration and referral pathways
• Spearhead outreach initiatives and publicity efforts to enhance programme visibility and community reach
• Ensure full compliance with relevant statutory and regulatory requirements
• Oversee budget planning, including capital expenditure, and manage patient-related collections and KPI tracking
• Champion service excellence by identifying opportunities for process improvements, workforce planning, and operational optimisation

Requirements

• Diploma or Degree in a relevant discipline
• Minimum 6–8 years of relevant experience, including at least 2 years in a supervisory or leadership capacity
• Experience in healthcare or social service environments will be an advantage
• Strong leadership, organisational, and change management capabilities
• Ability to commit to a 5.5-day work week (including Saturdays)

All qualified applicants, please send in your resume leonleong@recruitexpress.com.sg

Leon Leong
R1551708

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

The Junior Client Relationship Manager - Asset & Wealth Management Services (AWMS) supports the management and development of client relationships with Family Offices, Fund Managers, and Asset Owners. Working closely with internal specialist teams, the role is responsible for ensuring high-quality client engagement, seamless coordination of services, and consistent relationship coverage across the AWMS platform. 

This role is client facing and relationship driven, balancing responsiveness, commercial awareness, and service coordination to support long-term client satisfaction and retention. 

Key Responsibilities 

1. Client Relationship Management 

• Act as a relationship support point for a portfolio of Family Offices, Fund Managers, and Asset Owners. 

• Build and maintain trusted working relationships through regular client engagement, follow-ups, and proactive communication. 

• Support the planning and execution of structured client touchpoints, including quarterly relationship reviews for established clients and more frequent interactions for priority or growth accounts, as required. 

• Maintain accurate and up-to-date records of client interactions, preferences, and service requirements. 

2. Client Servicing, Coordination & Regulatory Oversight 

• Serve as a first point of contact for day-to-day client queries, ensuring timely responses and effective follow-through. 

• Coordinate across internal teams to support the delivery of AWMS offerings, including fund administration & fund accounting, regulatory & compliance services (e.g. ongoing compliance obligations, filings, governance support), corporate secretarial services, tax advisory, tax structuring, and ongoing tax compliance. 

• Track client requests and regulatory deliverables through to completion, ensuring timelines, documentation, and approvals are appropriately managed.  

• Escalate service, regulatory, or compliance issues to senior team members where required to maintain quality, accuracy, and risk control. 

3. Regulatory, Compliance & Tax Advisory Relationship Support 

• Support relationship coverage for clients with regulatory and compliance requirements, tax advisory and structuring needs, particularly in fund manager and family office contexts. 

• Coordinate between clients and internal compliance, risk and regulatory as well as tax specialists to ensure clear communication of requirements and timelines and smooth progression of deliverables. 

• Develop a strong understanding of how relevant regulatory frameworks and/or tax considerations applicable to client operating and investment structures. 

4. Client Experience & Relationship Outcomes 

• Contribute to positive client experiences through responsiveness, consistency, and attention to detail. 

• Support relationship continuity by identifying potential issues early and addressing them constructively. 

• Assist in periodic reviews and feedback exercises, helping to identify areas for improvement and strengthen client confidence. 

• Play an active role in maintaining stable, long-term client relationships through dependable day-to-day engagement. 

5. Business Support & Growth Exposure 

• Support Senior Business Development Managers in identifying opportunities for deepening existing client relationships and introducing additional AWMS and other service offerings where relevant. 

• Assist with preparation for client pitches, proposals, and presentations. 

• Participate in client events, meetings, and industry engagements alongside senior team members. 

6. Reporting, Billing & Accountability 

• Assist with monitoring billing, fee arrangements, and recovery matters for assigned clients. 

• Ensure client information and engagement records support accurate reporting and relationship oversight. 

• Take ownership of assigned responsibilities with a proactive and accountable approach. 

7. Risk & Professional Standards 

• Uphold the firm’s risk, compliance, and quality standards in all client interactions. 

• Identify and escalate potential risks, sensitivities, or red flags in a timely manner. 

• Ensure communications and documentation are accurate, professional, and aligned with internal policies. 

Requirements 

Qualifications & Experience 

• Bachelor's degree in business, Finance, Accounting, Economics, Tax, or a related discipline. 

• At least 2-3 years of experience in client relationship management, asset management, fund services, tax, or professional services. 

• Prior exposure to Family Offices, Fund Managers, Asset Owners, or financial services clients is advantageous. 

Key Skills & Attributes 

• Strong interpersonal and communication skills. 

• Client focused mindset with comfort in managing ongoing relationships. 

• Organised, responsive, and detail oriented. 

• Able to manage multiple stakeholders and priorities. 

• Keen to build a long-term career in client relationship management. 

What Success in This Role Looks Like 

• Clients feel well supported, informed, and engaged. 

• Client matters are handled efficiently with minimal friction. 

• Strong working relationships are built with both clients and internal teams. 

• Senior Relationship Managers can rely on consistent, high-quality relationship support. 

Job Type: Full-time
Contract Duration: 2 Years
Monthly Salary: SGD 3,900 – SGD 4,900

About the Role

Barrels Entertainment is looking for an experienced and hands-on Restaurant Manager to oversee the daily operations of our North Indian cuisine restaurant in Singapore.

We are seeking a strong leader with solid experience in restaurant operations, team management, guest service, and a good understanding of North Indian cuisine and beverage operations. The ideal candidate should be proactive, service-oriented, and able to perform well in a fast-paced F&B environment.

This role requires someone who can lead by example, maintain high service standards, and support both the floor and operational needs of the business, especially during peak periods and events.

Key Responsibilities

• Oversee the day-to-day restaurant operations to ensure smooth service, efficiency, and customer satisfaction.
• Lead, supervise, train, and motivate service staff to maintain high standards of performance and professionalism.
• Support hiring and staff onboarding, including scheduling and manpower planning.
• Work closely with the kitchen team and management on menu planning, promotions, and continuous improvements.
• Assist in developing and maintaining a strong food and beverage offering, including cocktails and beverage promotions that complement the restaurant concept.
• Manage reservations, customer service, and guest feedback, and resolve any issues promptly and professionally.
• Ensure compliance with food hygiene, workplace safety, and cleanliness standards at all times.
• Monitor stock levels, coordinate ordering, and manage supplier relationships for both food and beverage items.
• Support and coordinate events, group bookings, and special functions, including staffing and service planning.
• Monitor operating costs, control wastage, and support budgeting and cost management.
• Conduct regular checks on restaurant facilities, equipment, and overall outlet condition, and arrange maintenance when required.
• Step in operationally when needed, including supporting the service floor or bar during busy periods.

Job Requirements

• Minimum 6 years of experience in restaurant or hospitality operations, including experience in a supervisory or managerial role.
• Strong knowledge of North Indian cuisine and restaurant service operations.
• Experience in managing teams in a fast-paced dining environment.
• Good understanding of beverage operations and cocktail service is an advantage.
• Strong leadership, communication, and interpersonal skills.
• Able to handle customer concerns professionally and maintain a high level of guest satisfaction.
• Good organisational skills and attention to detail.
• Able to work flexible hours, including weekends and public holidays where required.
• Bachelor’s Degree, Diploma, or equivalent qualification in Hospitality, Business, or a related field is preferred.

Preferred Attributes

• Hands-on management style with strong operational awareness.
• Ability to work under pressure and make sound decisions quickly.
• Positive attitude, team-oriented mindset, and commitment to service excellence.
• Experience in handling events, promotions, and high-volume service periods.

About Us

Barrels Entertainment operates vibrant dining concepts in Singapore, focused on quality food, strong service, and memorable guest experiences. We are looking for a committed and capable manager to support our continued growth and operational excellence.

We are hiring an Assistant Restaurant Manager to support the daily operations of our Peranakan and Chinese cuisine restaurants located in town. Different concepts are available, and placement will be based on experience and fit. This role is for someone who understands that an Assistant Restaurant Manager is not just “second-in-command”, but the anchor on the floor who is steady, hands-on, and accountable.

As an Assistant Restaurant Manager, you will work closely with the Store-In-Charge and kitchen team to ensure smooth daily operations, consistent service standards, and a disciplined but respectful working environment.
You are expected to be present on the floor, lead by example, and step in when things get busy and not manage from the sidelines.

Key Responsibilities

• Support the Store-In-Charge in managing daily restaurant operations
• Lead front-of-house service during peak periods and ensure smooth table flow
• Supervise service staff, assign duties, and maintain service discipline
• Coordinate closely with the kitchen on order timing, accuracy, and service flow
• Handle guest interactions professionally, including service recovery when needed
• Assist with manpower planning, staff scheduling, and attendance tracking
• Train and guide service staff on SOPs, service etiquette, and product knowledge
• Prepare and support basic operational reports (sales, manpower, service issues)
• Ensure cleanliness, hygiene, and safety standards are maintained at all times
• Enforce company policies fairly and consistently

What We’re Looking For

• Prior experience as an Assistant Restaurant Manager or Senior Supervisor in F&B
• Familiarity with Peranakan, Chinese, or Asian dining concepts
• Comfortable managing a fast-paced dining floor and peak-hour pressure
• Strong people management skills — firm, fair, and calm
• Able to communicate clearly with both service and kitchen teams
• Comfortable handling basic reporting and operational admin
• Willing to work shifts, weekends, and public holidays
• Someone who takes responsibility seriously and understands accountability

Why Join Us

• Multiple concepts under one growing F&B group
• Town locations with steady customer traffic
• Structured operations with room to grow
• Clear expectations and professional management
• Opportunity to step up as the business expands

If you are ready to take ownership of your role and grow with a serious F&B operation, we welcome your application.

We are seeking a dynamic and results-driven Assistant Manager to join our restaurant and bar operations team in Chennai, India. In this role, you will support the General Manager in delivering exceptional guest experiences while maintaining operational excellence and profitability. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and the ability to thrive in a fast-paced environment.

• Supervise and manage daily restaurant and bar operations, ensuring smooth service delivery and adherence to operational standards
• Lead, train, and mentor front-of-house and back-of-house staff, fostering a positive team culture and supporting their professional development
• Oversee guest service quality, address customer concerns promptly, and implement solutions to enhance satisfaction and loyalty
• Manage staff scheduling, time-off requests, and ensure adequate coverage during peak service periods
• Monitor inventory levels, manage stock rotation, and coordinate with suppliers to maintain optimal inventory and control costs
• Handle cash management, process transactions, and ensure accurate financial reporting and reconciliation
• Ensure compliance with health, safety, and sanitation regulations, including FSSAI guidelines applicable in India
• Implement and maintain restaurant policies and procedures, ensuring consistent execution across all service periods
• Identify operational inefficiencies and recommend process improvements to enhance productivity and profitability
• Assist in event planning and coordination, managing special requests and ensuring seamless execution
• Resolve conflicts and handle challenging situations with professionalism and discretion

As the Assistant Restaurant Manager of GYG Gregory Hills, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

• Promoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

Sales and Marketing Manager Requirements:

• A bachelor's degree in marketing, mathematics, business administration, or related field.
• 3-5 years experience in marketing or sales.
• Experience in management may be advantageous.
• Understanding and knowledge of sales and marketing.