Total 541 operations engineer job vacancies in F&B / Tourism / Hospitality category in The Philippines

Regional Director, APAC Risk & UnderwritingOperations

Singapore - Full Time/Permanent

Meet Nuvei, Nuvei is the global fintech building theinfrastructure for every payment, everywhere. Its modular, flexible, andscalable technology enables leading companies to accept next-generationpayments, offer all payout options, and benefit from card issuing, banking,risk, and fraud management services. Connecting businesses to their customersin more than 200 markets, with local acquiring in 52 markets, 150 currencies,and over 720 alternative payment methods, Nuvei provides the technology andinsights for customers and partners to succeed locally and globally through oneintegration.

At Nuvei, we live our core values and thrive on solvingcomplex problems. We’re dedicated to continually improving our product andproviding relentless customer service. We are always looking for exceptionaltalent to join us on the journey!

Mission

The Underwriting and Risk Operations function aims tomitigate financial losses and regulatory exposure for the company throughproactive merchant reviews, structured credit risk assessments, and continuousportfolio monitoring across the APAC region.

The Regional Director oversees all underwriting activitiesin the APAC region and is responsible for selected risk functions, includingcredit risk oversight, fraud investigation governance, merchant monitoring,chargeback performance oversight, and portfolio risk quality control.

This position is responsible for planning, coordinating,monitoring, analyzing, and evaluating the activities of underwriting andaligned risk functions to achieve departmental objectives. The role ensuresthat the APAC portfolio operates within defined KPIs, scheme rules, andinternal risk appetite, and complies with company policies and regulatoryrequirements

Key Responsibilities

Leadership, Governance & Regional Oversight

• Oversee and manage all underwriting activities for the APAC region and selected risk operations.
• Plan, coordinate, and evaluate the activities of regional Underwriting, Risk, and Monitoring resources to meet departmental goals.
• Develop, implement, and maintain regional procedures, guidelines, and operational frameworks in alignment with global policies.
• Ensure that policies, rules, regulations, and internal procedures are followed at all times.
• Foster operational excellence, professional development, and structured training across teams.
• Act as the regional escalation point for complex merchant underwriting, risk, fraud, and credit matters.
• Partner closely with Legal, Compliance, Commercial, Risk, BI, and Operations teams to support business objectives.

Underwriting Operations & Merchant Onboarding

• Maintain full accountability for merchant onboarding quality, risk classification, and underwriting integrity across APAC.
• Manage all aspects of client onboarding, including implementation of processes, controls, and follow-up procedures.
• Supervise the utilization of KYC and due diligence tools to ensure regulatory compliance and scheme alignment.
• Identify, investigate, and report potentially suspicious activities, violations, and high-risk applications to senior management, the AMLCO, and relevant governance bodies.
• Review and approve complex merchant applications and business models and make decisions on the disposition of merchant processing activity to mitigate financial, regulatory, and reputational risk.
• Monitor the application status of all merchants handled by the Underwriting function.
• Ensure underwriting operations are performed within approved SLAs.
• Communicate effectively with commercial teams regarding merchant onboarding, application status, and risk positioning.

Credit Risk Management

• Oversee the regional credit risk assessment framework within underwriting governance.
• Define and approve risk profiles, exposure thresholds, and collateral conditions.

Fraud Investigation, Merchant & Chargeback Monitoring

• Supervise Fraud Investigation and Merchant Monitoring functions, ensuring low fraud and chargeback (CHB) levels maintenance across the APAC portfolio.
• Oversee fraud and chargeback ratios at merchant, industry, acquirer, and card scheme levels.
• Ensure merchants remain within mandatory scheme thresholds and program limits.
• Lead mitigation planning and remediation strategies for merchants demonstrating problematic performance.
• Oversee fraud detection initiatives and escalation processes.
• Participate in underwriting-related fraud investigations and merchant risk reviews.

Reporting, KPIs & MI Distribution

• Submit and distribute Management Information (MI) reports for the APAC region. Although the Business Intelligence (BI) team prepares these reports, this role is responsible for their validation, regional distribution, and governance.
• Prepare and present structured risk, underwriting, credit, fraud, and performance reports to the regional board/Risk Committees.
• Communicate merchant performance, risk trends, and portfolio insights to commercial and operational stakeholders.
• Act as the regional coordination point between BI, Risk Analytics, and business functions.

Requirements

• Bachelor’s degree in Law, Finance, or equivalent relevant experience and training.
• Minimum 7 years of experience in underwriting, risk management, payment risk, fraud, or credit risk, with at least 5 years in a leadership role.
• Proven experience in the payments, acquiring, fintech, or bank card industry.
• Strong knowledge of card scheme rules and regulations; registration and compliance requirements; chargeback programs; fraud frameworks; credit risk principles.
• Demonstrated ability to analyse financial data, build structured risk assessments, and draw meaningful conclusions.
• Strong methodical and analytical skills with the ability to prepare structured written summaries and business recommendations.
• Practical knowledge of Excel and data interpretation.
• Excellent verbal and written communication skills in English and Chinese Mandarin.
• Ability to work in a fast-paced, multi-stakeholder environment.
• Ability to interact with local regulators, card schemes, and external partners as required.

Benefits

• Competitive holiday allowance
• Private Medical and Dental Insurance
• Parental leave

Nuvei is an equal-opportunity employer that celebratescollaboration and innovation and is committed to developing a diverse andinclusive workplace. The team at Nuvei is comprised of a wealth of talent,skill, and ambition. We believe that employees are happiest when they’reempowered to be their true, authentic selves. So, please come as you are. Wecan’t wait to meet you.

English (written and spoken) is the language used most ofthe time, as work colleagues, clients, and strategic suppliers aregeographically distributed.

Our recruitment process may use automated tools,including AI, to support application management and candidate shortlisting.

Business Function

Group Operations enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group Operations, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform loan processing & servicing such as, loan creation, disbursement, repayment, 
  repricing, redemption, fee collection, etc

• Perform audit confirmation activities – setup of new auditors, creation of customers’ 
  instructions in system

• Prepare manual computations of loan instalments or schedules for customers

• Follow up with units/stakeholders to ensure all issues & rectifications are resolved

• Liaise with BU/SU on loan processing matters

• Perform ad-hoc and day-end reconciliations

• Assist and support project related or process improvement tasks

• Adhere to performance standards in processing turnaround time and accuracy requirement

Requirements

• Minimum 2 years or above in loan processing operations exceptional handling investigation skillset with strong accounting & GL knowledge. System knowledge in Finacle is an advantage

• Ability to work with a sense of urgency to meet various cut-off times and customer’s specific SLA with zero error rate.

• Meticulous with an eye for details and having strong operational risk management & problem-solving skills

• Good working attitude and positive mindset to change, constantly looking for better ways of doing things and challenging status quo

• Comfort with variable workload, not a fixed output per day.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to participate in weekend/late night LVs.

• Ability to work on SG public holidays when the need arises.

• Excellent knowledge of Microsoft Office – Word, Excel & PowerPoint

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Job Description

We are seeking a proactive and detail-oriented Operations & Administration Executive to support the company's daily operations. The successful candidate will be responsible for office administration, inventory control, HR and payroll administration, logistics coordination, customs permit declarations, accounts administration, and project coordination.

Key Responsibilities

Administration & Operations

• Perform daily booking and data entry activities.
• Process backlog bookings and maintain accurate operational records.
• Handle general office administration and documentation.
• Manage office supplies and ensure timely replenishment of consumables.
• Review existing operational workflows and develop SOPs to improve efficiency, accountability, inventory control, and workplace organization.
• Ensure proper housekeeping, inventory management, and adherence to operational procedures by all staff.

Inventory & Warehouse Coordination

• Track incoming and outgoing inventory movements.
• Maintain accurate stock records and inventory databases.
• Conduct stock reconciliation and periodic stock counts.
• Prepare inventory and stock balance reports.
• Coordinate local stock collection and delivery arrangements.

Logistics & Customs Coordination

• Arrange incoming freight shipments and customs clearance.
• Liaise with freight forwarders, transport providers, customers, and vendors.
• Prepare and submit import and export permit declarations through TradeNet.
• Ensure compliance with Singapore Customs requirements.

HR & Payroll Administration

• Process monthly payroll accurately and on time.
• Maintain employee attendance, leave, and personnel records.
• Assist with onboarding and offboarding processes.
• Support CPF submissions and HR administrative matters.

Accounts Administration

• Prepare and issue quotations, invoices, delivery orders, and purchase orders.
• Verify supplier invoices and maintain proper documentation.
• Assist with accounts receivable and accounts payable tracking.
• Maintain accurate accounting records and support month-end closing activities.

Project Coordination

• Coordinate IT asset collection, disposal, and recycling projects.
• Schedule collection and transportation activities.
• Maintain project documentation and status reports.

Requirements

• Diploma or equivalent qualification in Business Administration, Accounting, Logistics, or related disciplines.
• Minimum 2 years of relevant working experience.
• Basic understanding of accounting principles and bookkeeping practices.
• Experience with payroll administration and HR support.
• Familiarity with inventory management and logistics coordination.
• Knowledge of Singapore Customs TradeNet permit declarations is an advantage.
• Proficient in Microsoft Office applications, especially Excel.
• Experience using Xero Accounting Software and Info-Tech Payroll/Accounting Systems preferred.
• Strong organizational skills, attention to detail, and ability to multitask.
• Good communication and interpersonal skills.

Preferred Skills

• TradeNet Permit Declaration
• Inventory Management
• Payroll Administration
• Xero Accounting Software
• Info-Tech Payroll System
• Logistics Coordination
• Accounts Administration
• Microsoft Excel

Salary

SGD 3,500 – 5,000 per month (commensurate with experience)

Benefits

• Annual Leave
• Medical Benefits
• Career Development Opportunities
• Supportive Working Environment

About the Company

Avelor Pte. Ltd. is a trading company engaged in the international sourcing, procurement, and distribution of textile materials, fabrics, yarns, and related products. The Company operates as a global trading hub connecting suppliers from regions such as Europe, the United States, Japan, and Taiwan with customers primarily across Asia, including India.

We are seeking an experienced Director to lead the Company’s overall business operations, financial management, and international trading activities. The role requires strong commercial acumen, financial expertise, and the ability to manage cross-border trade operations effectively.

Key Responsibilities

• Lead the overall strategic direction and business operations of the Company
• Manage international sourcing, supplier relationships, and customer development activities
• Oversee end-to-end trading operations including procurement, order fulfilment, and logistics coordination
• Drive business growth through market expansion and development of new trading opportunities
• Manage financial planning, budgeting, forecasting, and performance monitoring
• Ensure effective cash flow management and support working capital optimisation
• Negotiate commercial terms with international suppliers and business partners
• Ensure compliance with Singapore regulatory, corporate governance, and trade requirements
• Develop and implement operational processes to support efficient cross-border trade execution
• Monitor business performance and provide strategic recommendations to improve profitability
• Build and maintain strong relationships with key stakeholders across the supply chain

Requirements

• Strong experience in international trading, sourcing, procurement, or supply chain operations
• Background in finance, business management, or related disciplines preferred
• Proven experience in business leadership or senior management roles
• Strong understanding of cross-border trade and global supply chain processes
• Excellent negotiation, communication, and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to work in a fast-paced, international business environment
• Knowledge of trade compliance and regulatory requirements will be an advantage

High school graduate or equivalent work experience (some roles may require a bachelor's degree)

- Minimum 3 years of supervisory experience (depending on the industry and role)

- Excellent problem-solving, decision-making, and communication skills

- Strong leadership and interpersonal skills

- Ability to adapt to changing situations and environments

- Proficiency in Microsoft Office and other relevant software applications

*Industry-specific Requirements:*

- In the industry, Assistant Managers may need to work flexible hours, including evenings and weekends

- In IT, Assistant Managers may require experience with Windows Server, Active Directory, and network switches

- In finance, Assistant Managers may need to have a diploma in finance or accounting with relevant experience

Responsibilities

• Responsible & maintains day-to-day operations of house-keeping & highest food safety standard, cleanliness and hygiene.

• Ensures daily operations is aligned to all company policies, procedures and maximum standards.

• Provides on job training & guidance to team in kitchen operations in accordance with Hazard Analysis and Critical Control Points (HACCP) & Camp Cook House’s (CCH) Standard Operating Procedures (SOP)

• Monitors all equipment, Mechanical & Electrical (M&E) works & reports any defects to Maintenance Department and ensures maintenance works are carried out accordingly

• Maintains good working relationships with key stakeholders to foster a positive working environment.

• Performs regular checks during meal times to ensure our staff provides high food quality & service excellence to SAF army personnel.

Requirements

• Minimum 3-4 years experience (Catering / mass cooking / buffet / hotel) - muslim cuisine. 

• Pro-active and able to execute job tasks independently.

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

Role Overview

We are hiring a senior AI Strategist to support thetransformation of Operations and Customer Service functions,

including Client Support, KYC/onboarding, payments, RiskOperations, and Back Office processes

The role focuses on identifying high-impact opportunitieswhere AI can improve service quality, response efficiency, client satisfaction,and operation scalability. The successful candidate will work closely internalAI teams and external vendors to deliver practical, scalable solutions thatenhance both client experience and internal efficiency.

Key Responsibilities

Define and drive AI initiatives across Operations &Customer Service, aligned with business and service excellence goals

• Identify and prioritize use cases across:
• Client support automation and resolution efficiency
• KYC, onboarding, and verification process
• Payment operations and transaction monitoring
• Complaint handling and service recovery
• Internal workflow automation and productivity

Translate business needs into structured execution plans,including:

• Use case definition
• Solution design (in collaboration with AI team)
• Vendor evaluation and selection
• Implementation roadmap

Work as a subject matter expert, taking full ownership ofexecution and delivery with minimal supervision

Work closely with internal stakeholders including AI, data,compliance, risk, product, and engineering teams

Manage external AI vendors and service provider, includingperformance tracking and delivery quality

Oversee full lifecycle delivery from concept throughdeployment and continuous optimization

Drive adoption of AI tools and workflows with customerservice and Operations teams

Establish frameworks for knowledge management, processstandardization, and service automation

Required Experience

3-5 years of hands-on experience in AI development,

Background in one or more of the following

• Customer Service / Client Support
• Operations / Back Office
• KYC / Onboarding / Compliance Operations
• Payments / Transaction Operations

Demonstrated experience in: Service quality improvement /Process optimization and operational efficiency

Strong understanding of:

• Client service workflows in brokerage environments
• Operational risks, compliance requirement and client life cycle processes
• Practical experience using AI tools to improve service delivery, automation, or operational workflows
• Ability to work across business and technical teams and drove implementation through to completion