Regional Director, APAC Risk & UnderwritingOperations

Singapore - Full Time/Permanent

Meet Nuvei, Nuvei is the global fintech building theinfrastructure for every payment, everywhere. Its modular, flexible, andscalable technology enables leading companies to accept next-generationpayments, offer all payout options, and benefit from card issuing, banking,risk, and fraud management services. Connecting businesses to their customersin more than 200 markets, with local acquiring in 52 markets, 150 currencies,and over 720 alternative payment methods, Nuvei provides the technology andinsights for customers and partners to succeed locally and globally through oneintegration.

At Nuvei, we live our core values and thrive on solvingcomplex problems. We’re dedicated to continually improving our product andproviding relentless customer service. We are always looking for exceptionaltalent to join us on the journey!

Mission

The Underwriting and Risk Operations function aims tomitigate financial losses and regulatory exposure for the company throughproactive merchant reviews, structured credit risk assessments, and continuousportfolio monitoring across the APAC region.

The Regional Director oversees all underwriting activitiesin the APAC region and is responsible for selected risk functions, includingcredit risk oversight, fraud investigation governance, merchant monitoring,chargeback performance oversight, and portfolio risk quality control.

This position is responsible for planning, coordinating,monitoring, analyzing, and evaluating the activities of underwriting andaligned risk functions to achieve departmental objectives. The role ensuresthat the APAC portfolio operates within defined KPIs, scheme rules, andinternal risk appetite, and complies with company policies and regulatoryrequirements

Key Responsibilities

Leadership, Governance & Regional Oversight

• Oversee and manage all underwriting activities for the APAC region and selected risk operations.
• Plan, coordinate, and evaluate the activities of regional Underwriting, Risk, and Monitoring resources to meet departmental goals.
• Develop, implement, and maintain regional procedures, guidelines, and operational frameworks in alignment with global policies.
• Ensure that policies, rules, regulations, and internal procedures are followed at all times.
• Foster operational excellence, professional development, and structured training across teams.
• Act as the regional escalation point for complex merchant underwriting, risk, fraud, and credit matters.
• Partner closely with Legal, Compliance, Commercial, Risk, BI, and Operations teams to support business objectives.

Underwriting Operations & Merchant Onboarding

• Maintain full accountability for merchant onboarding quality, risk classification, and underwriting integrity across APAC.
• Manage all aspects of client onboarding, including implementation of processes, controls, and follow-up procedures.
• Supervise the utilization of KYC and due diligence tools to ensure regulatory compliance and scheme alignment.
• Identify, investigate, and report potentially suspicious activities, violations, and high-risk applications to senior management, the AMLCO, and relevant governance bodies.
• Review and approve complex merchant applications and business models and make decisions on the disposition of merchant processing activity to mitigate financial, regulatory, and reputational risk.
• Monitor the application status of all merchants handled by the Underwriting function.
• Ensure underwriting operations are performed within approved SLAs.
• Communicate effectively with commercial teams regarding merchant onboarding, application status, and risk positioning.

Credit Risk Management

• Oversee the regional credit risk assessment framework within underwriting governance.
• Define and approve risk profiles, exposure thresholds, and collateral conditions.

Fraud Investigation, Merchant & Chargeback Monitoring

• Supervise Fraud Investigation and Merchant Monitoring functions, ensuring low fraud and chargeback (CHB) levels maintenance across the APAC portfolio.
• Oversee fraud and chargeback ratios at merchant, industry, acquirer, and card scheme levels.
• Ensure merchants remain within mandatory scheme thresholds and program limits.
• Lead mitigation planning and remediation strategies for merchants demonstrating problematic performance.
• Oversee fraud detection initiatives and escalation processes.
• Participate in underwriting-related fraud investigations and merchant risk reviews.

Reporting, KPIs & MI Distribution

• Submit and distribute Management Information (MI) reports for the APAC region. Although the Business Intelligence (BI) team prepares these reports, this role is responsible for their validation, regional distribution, and governance.
• Prepare and present structured risk, underwriting, credit, fraud, and performance reports to the regional board/Risk Committees.
• Communicate merchant performance, risk trends, and portfolio insights to commercial and operational stakeholders.
• Act as the regional coordination point between BI, Risk Analytics, and business functions.

Requirements

• Bachelor’s degree in Law, Finance, or equivalent relevant experience and training.
• Minimum 7 years of experience in underwriting, risk management, payment risk, fraud, or credit risk, with at least 5 years in a leadership role.
• Proven experience in the payments, acquiring, fintech, or bank card industry.
• Strong knowledge of card scheme rules and regulations; registration and compliance requirements; chargeback programs; fraud frameworks; credit risk principles.
• Demonstrated ability to analyse financial data, build structured risk assessments, and draw meaningful conclusions.
• Strong methodical and analytical skills with the ability to prepare structured written summaries and business recommendations.
• Practical knowledge of Excel and data interpretation.
• Excellent verbal and written communication skills in English and Chinese Mandarin.
• Ability to work in a fast-paced, multi-stakeholder environment.
• Ability to interact with local regulators, card schemes, and external partners as required.

Benefits

• Competitive holiday allowance
• Private Medical and Dental Insurance
• Parental leave

Nuvei is an equal-opportunity employer that celebratescollaboration and innovation and is committed to developing a diverse andinclusive workplace. The team at Nuvei is comprised of a wealth of talent,skill, and ambition. We believe that employees are happiest when they’reempowered to be their true, authentic selves. So, please come as you are. Wecan’t wait to meet you.

English (written and spoken) is the language used most ofthe time, as work colleagues, clients, and strategic suppliers aregeographically distributed.

Our recruitment process may use automated tools,including AI, to support application management and candidate shortlisting.

Business Function

Group Operations enables and empowers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group Operations, we manage most of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform loan processing & servicing such as, loan creation, disbursement, repayment, 
  repricing, redemption, fee collection, etc

• Perform audit confirmation activities – setup of new auditors, creation of customers’ 
  instructions in system

• Prepare manual computations of loan instalments or schedules for customers

• Follow up with units/stakeholders to ensure all issues & rectifications are resolved

• Liaise with BU/SU on loan processing matters

• Perform ad-hoc and day-end reconciliations

• Assist and support project related or process improvement tasks

• Adhere to performance standards in processing turnaround time and accuracy requirement

Requirements

• Minimum 2 years or above in loan processing operations exceptional handling investigation skillset with strong accounting & GL knowledge. System knowledge in Finacle is an advantage

• Ability to work with a sense of urgency to meet various cut-off times and customer’s specific SLA with zero error rate.

• Meticulous with an eye for details and having strong operational risk management & problem-solving skills

• Good working attitude and positive mindset to change, constantly looking for better ways of doing things and challenging status quo

• Comfort with variable workload, not a fixed output per day.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to participate in weekend/late night LVs.

• Ability to work on SG public holidays when the need arises.

• Excellent knowledge of Microsoft Office – Word, Excel & PowerPoint

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Pay Range: $2k - $2.8k (not inclusive of Variable Bonus) 

Description: Come join our team! We are looking for a responsible and compassionate individual to support our funeral operations team. If you are willing to learn, enjoy working in a meaningful service role, and meet the requirements below, feel free to apply! 

Responsibilities:

• Perform day-to-day administrative and operational duties as assigned.
• Assist in the collection and transportation of the deceased from hospitals, mortuaries, and other designated locations.
• Set up and prepare funeral wake venues, including equipment, furnishings, and ceremonial arrangements.
• Support the team in en-coffin procedures and funeral send-off processions.
• Assist with post-cremation services, including the collection of ashes and coordination of ash placement at temples, columbaria, sea burials, and other designated locations.

Requirements:

• Singapore Citizens, Singapore Permanent Residents, and Malaysians are welcome to apply.
• Physically fit and able to perform manual handling and operational duties that may involve heavy lifting and setting up equipment.
• Possess a valid Class 3 Driving Licence.
• Able to work flexible hours, including weekends, public holidays, late nights, and early mornings when required.
• Basic proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to emcee funeral services and ceremonies is an advantage.
• Strong willingness to learn and develop new skills.
• Compassionate, empathetic, and able to interact respectfully with bereaved families.
• Responsible, reliable, and able to work both independently and as part of a team.

About the SM LOGISTICS

SM Logistics is a global comprehensive logistics company, established in Hong Kong in 2018. As an expert-driven logistics provider, we offer tailored logistics strategies and supply chain solutions to help our clients grow their business value.

Key Facts & Global Network:

• Headquarters: Kwai Chung, Hong Kong
• Global Presence: Expanded with branch offices and overseas corporations, including Singapore (SM LOGISTICS PTE. LTD.).
• Core Strengths:
• Strong infrastructure in the Greater China region.
• Real-time market information and rapid response capabilities.
• Dedicated logistics experts providing customized client solutions.

About the Role

• Handle full set of purchase support including purchase orders, purchase invoices to ensure smooth operation of the team;
• Handle sales support including sales orders, sales invoices to ensure smooth operation of the team;
• Provide customer services to customers including claims enquiries in an efficient manner;
• Liaise with internal and external parties to perform daily operation from order processing to delivery and logistic arrangement;
• Handle full set of import & export documents for customs clearance;
• Maintain partnership and liaise all logistics related issues with headquarter, departments, forwarders, suppliers and factories in China
• Preparing month end closing reports including inventory report, SO/PO reports, outstanding report. Etc .
• Ad-hoc duties as required

Working Hours: (Mon to Fri) – 9am to 6pm

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

WhatsApp resume @ +65 8838 7279.

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

Interested parties, please WhatsApp your updated resume to +65 8838 7279.

· Assists the Outlet Manager/Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard

· Oversees the smooth operation of 1 outlet in the absence of Outlet Manager

· Plan and maintain a safe level of outlet inventory for the outlet operation. Ensure strict receiving, checking and storage procedures of products

· Be proficient of all the responsibilities of the Service Staff and the various work stations

· Manage opening and closing shift and ensure an efficient work stations exists

· Good working knowledge of opening and closing procedures

· Perform food quality and customer service checks

· Supervise and manage staff while on duty. Prioritize and assigning work to the staff

· Be knowledgeable in MOM regulations and laws

· Plan staff schedule to maximize manpower resource and productivity in the absence of Outlet Manager

· Maintain critical standards for product quality, service speed and training, cleanliness and sanitation

· Manage the development and training of service staff Assist in coaching and counselling problems with service staff

· Ensure proper grooming and appearance of service staff

· Assist Outlet Manager in enforcing discipline and proper conduct of all staff

· Good understanding of the POS system

· Assist the Outlet Manager/area Manager in outlet administrative duties and petty cash claims and reconciliations and the timely submission of all documents and paperwork to Corporate office

· Ensure all cash takings are promptly deposited in the absence of Outlet Manager

· Assist in conducting monthly stock checks and take of all inventories

· Assist Outlet Manager in ensuring proper coordination and execution of promotions and marketing activities implemented by Marketing Department

Job Description

We are seeking a proactive and detail-oriented Operations & Administration Executive to support the company's daily operations. The successful candidate will be responsible for office administration, inventory control, HR and payroll administration, logistics coordination, customs permit declarations, accounts administration, and project coordination.

Key Responsibilities

Administration & Operations

• Perform daily booking and data entry activities.
• Process backlog bookings and maintain accurate operational records.
• Handle general office administration and documentation.
• Manage office supplies and ensure timely replenishment of consumables.
• Review existing operational workflows and develop SOPs to improve efficiency, accountability, inventory control, and workplace organization.
• Ensure proper housekeeping, inventory management, and adherence to operational procedures by all staff.

Inventory & Warehouse Coordination

• Track incoming and outgoing inventory movements.
• Maintain accurate stock records and inventory databases.
• Conduct stock reconciliation and periodic stock counts.
• Prepare inventory and stock balance reports.
• Coordinate local stock collection and delivery arrangements.

Logistics & Customs Coordination

• Arrange incoming freight shipments and customs clearance.
• Liaise with freight forwarders, transport providers, customers, and vendors.
• Prepare and submit import and export permit declarations through TradeNet.
• Ensure compliance with Singapore Customs requirements.

HR & Payroll Administration

• Process monthly payroll accurately and on time.
• Maintain employee attendance, leave, and personnel records.
• Assist with onboarding and offboarding processes.
• Support CPF submissions and HR administrative matters.

Accounts Administration

• Prepare and issue quotations, invoices, delivery orders, and purchase orders.
• Verify supplier invoices and maintain proper documentation.
• Assist with accounts receivable and accounts payable tracking.
• Maintain accurate accounting records and support month-end closing activities.

Project Coordination

• Coordinate IT asset collection, disposal, and recycling projects.
• Schedule collection and transportation activities.
• Maintain project documentation and status reports.

Requirements

• Diploma or equivalent qualification in Business Administration, Accounting, Logistics, or related disciplines.
• Minimum 2 years of relevant working experience.
• Basic understanding of accounting principles and bookkeeping practices.
• Experience with payroll administration and HR support.
• Familiarity with inventory management and logistics coordination.
• Knowledge of Singapore Customs TradeNet permit declarations is an advantage.
• Proficient in Microsoft Office applications, especially Excel.
• Experience using Xero Accounting Software and Info-Tech Payroll/Accounting Systems preferred.
• Strong organizational skills, attention to detail, and ability to multitask.
• Good communication and interpersonal skills.

Preferred Skills

• TradeNet Permit Declaration
• Inventory Management
• Payroll Administration
• Xero Accounting Software
• Info-Tech Payroll System
• Logistics Coordination
• Accounts Administration
• Microsoft Excel

Salary

SGD 3,500 – 5,000 per month (commensurate with experience)

Benefits

• Annual Leave
• Medical Benefits
• Career Development Opportunities
• Supportive Working Environment

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Deloitte's Consumer Business team strives to deliver quality, value-driven solutions to clients; solutions that are geared towards helping them navigate through the vast complexities of the Consumer Business industry. By providing efficient strategic solutions, we are committed to helping them adapt to the ever changing needs of consumers.

This role sits within the Operations Transformation team of Deloitte Southeast Asia. You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" strategy development to drive business value. You will have the opportunity to exercise strong analytical and critical thinking skills with the chance to solve complex problems and communicate your findings.

You will support our clients in their transformation journey by:

• Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.
• Participate in team problem solving efforts and offer ideas to solve client issues.
• Conduct relevant research, data analysis, and create reports.
• Maintain responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assist in proposal development, as requested.
• Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to:

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.

Requirements

• Tertiary qualification in a business with a well ranked institution and/or currently enrolled in a MBA program.
• Minimum 15 years of professional experience in a strategic or operations planning / consulting role within the Consumer Business/Aviation industry.
• Experience in leading strategy and operational transformation in the Aviation sector
• Experience with budgetary responsibilities related to projects or resources.
• Exceptional interpersonal, team-building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to professional excellence, as well as personal and professional growth.
• Drive, tenacity, client focused and results oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Willingness to work outside of office base.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Overview 

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities

Leadership and Strategic Planning

• Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:adequate planning of project phases and bed closures to minimize disruption to inpatient operations, user requirements are adequately captured in project specifications,site works are carried out in compliance to hospital standards e.g. infection control,projects are completed on time and within budget. 
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Requirements

• Qualification Required and Area of Discipline
• Recognised Degree in any discipline
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Healthcare experience will be advantageous.
• Min two years working experience for Assistant Manager and above.
• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• Positive, pro-active, motivated with “can-do” attitude
• Ability to multi-task and work independently and as a team
• Service oriented and customer focused 
• Fresh graduates are welcome to apply.

Japanese Restaurant Operations Manager

Mukai Japanese Kaisendon

Job Summary

Looking for a technical windows expert for all Cloud operations services (Windows) in the organization. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the operations team. Will be accountable for the overall health and stability of the technical solutions within their scope and has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. They will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The team operates and delivers projects for its infrastructure scope covering Cloud Windows OS, Failover Cluster, Hyper-V, VMware, AWS, GCP, and HPE DL/Synergy/Simplivity/Alletra series hardware.

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all Windows services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue,
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in Windows, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,

• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations,

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Working hours will be in rotating shifts and primarily to cover Europe business hours
• On-call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

Mandatory track record

• 7+ years of experience in managing Windows environment with about 3-5 years of experience in financial institutes.
• Subject matter expert on core technologies – Windows OS, Hyper-V and Failover Clustering.
• Knowledge of VMware technologies (vSphere, vCenter, VROPS, VRLI) will be an advantage.
• In-depth hands-on knowledge/experience with HPE hardware (DL, Synergy, Simplivity, Alletra series).
• In-depth hands-on knowledge/experience with Python, PowerShell and Workflow integration tools.
• Knowledge and/or hands on working experience with patching tools and Active Directory.
• Ability to solve complex problems spanning multiple technologies and disciplines.
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.

If interested, you can click on “Apply here” or write an e-mail to deeksha.agarwal@adecco.com with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No.  R26161520

Are you a strategic healthcare operations professional with a passion for driving service excellence, operational efficiency, and patient-centric care? Join a dynamic healthcare environment where you will play a key role in leading teams, optimizing workflows, and delivering impactful healthcare services.

Key Responsibilities

• Lead and oversee daily healthcare operations, ensuring smooth delivery of patient access, pre-registration, scheduling, referral coordination, and administrative services.
• Drive operational excellence by implementing process improvements that enhance patient experience, service quality, and organizational performance.
• Partner closely with clinical, nursing, administrative, and leadership teams to streamline workflows and improve cross-functional collaboration.
• Manage and develop high-performing teams, including managers, supervisors, team leaders, and frontline staff.
• Monitor workforce planning, staffing requirements, and resource allocation to support service demands and operational objectives.
• Champion patient-focused initiatives while maintaining compliance with healthcare regulations, policies, and quality standards.
• Lead strategic projects related to patient access, revenue cycle operations, service expansion, and healthcare transformation initiatives.
• Analyze operational performance metrics, identify improvement opportunities, and develop actionable business strategies.
• Support financial stewardship through effective resource management, budgeting considerations, and operational planning.
• Handle service recovery matters and resolve operational challenges with professionalism and a solutions-oriented approach.
• Facilitate change management initiatives and foster a culture of continuous improvement, innovation, and service excellence.

Requirements

• Degree in any discipline from a recognized institution.
• At least 5 years of healthcare operations, clinical operations, patient access, revenue cycle, or related healthcare management experience.
• Proven experience leading and developing teams in a healthcare environment.
• Strong stakeholder management and communication skills with the ability to engage across all levels of an organization.
• Demonstrated ability to drive operational improvements, manage projects, and implement change initiatives.
• Analytical, resourceful, and capable of making sound business decisions in a fast-paced environment.
• Experience in patient access, healthcare administration, clinic operations, or hospital operations will be highly advantageous.

Why Apply?

• Opportunity to lead impactful healthcare operations initiatives.
• Exposure to large-scale healthcare projects and organizational transformation.
• Collaborative and professional working environment.
• Career growth and leadership development opportunities.

Interested applicants are invited to submit their updated resume to leonleong@recruitexpress.com.sg with the subject header:

"Healthcare Operations Manager"

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599