Total 91 Manager operations advisor job vacancies in F&B / Tourism / Hospitality category in The Philippines

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

Job Summary

We are seeking a highly organized and technology-driven Information Systems & Operations Manager to oversee and optimize our restaurant group's business operations. The successful candidate will be responsible for managing IT systems, accounting operations, HR administration, website and digital marketing activities, business reporting, and process improvements across the organization.

This role is ideal for a proactive individual who can bridge technology and business operations while ensuring efficient day-to-day management of administrative functions.

Key Responsibilities

Information Systems & Technology

• Manage and maintain company IT infrastructure, including computers, printers, networking equipment, internet connectivity, and cloud services.
• Administer POS systems, online ordering platforms, reservation systems, and delivery partner integrations.
• Manage company websites and ensure content accuracy, uptime, security, and performance.
• Coordinate software implementations, upgrades, and troubleshooting.
• Manage data backups, cybersecurity measures, and access controls.
• Identify and implement automation opportunities to improve operational efficiency.

Accounting & Finance Operations

• Supervise accounting staff and data entry personnel.
• Ensure timely and accurate recording of financial transactions.
• Monitor accounts payable, accounts receivable, and bank reconciliations.
• Coordinate with external accountants, auditors, banks, and government agencies.
• Generate management reports and financial summaries.
• Assist management in budgeting and cost-control initiatives.

Human Resource Operations

• Oversee employee records and HR documentation.
• Coordinate payroll preparation and attendance records.
• Monitor leave, medical certificates, and staff documentation.
• Support recruitment, onboarding, and employee administration.
• Ensure compliance with employment regulations and company policies.
• Assist with work pass and regulatory documentation where required.

Website & Digital Marketing

• Manage company websites and online presence.
• Coordinate website updates, promotions, menus, and content changes.
• Manage social media platforms including Facebook, Instagram, TikTok, and Google Business Profile.
• Monitor online reviews and customer feedback.
• Track marketing performance and prepare monthly reports.
• Coordinate digital advertising campaigns and promotional activities.

Operations & Reporting

• Prepare operational and management reports.
• Monitor business KPIs and recommend improvements.
• Develop and maintain SOPs and documentation.
• Support management with strategic projects and process improvements.
• Liaise with vendors, service providers, and external consultants.

Requirements

Experience

• Minimum 5 years of experience in IT, systems administration, operations management, accounting administration, or related functions.
• Experience in F&B, hospitality, or retail operations is preferred.
• Experience with accounting software such as Tally, Xero, QuickBooks, or similar systems.
• Experience managing websites and social media platforms.

Technical Skills

• Strong knowledge of Microsoft Office and Google Workspace.
• Understanding of networking, hardware, software, and cloud services.
• Familiarity with website management platforms.
• Ability to analyze data and prepare reports.
• Knowledge of digital marketing tools is an advantage.

Personal Attributes

• Strong leadership and organizational skills.
• Excellent problem-solving abilities.
• Ability to manage multiple responsibilities simultaneously.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.

F&B Manager – Indoor Activity Park Café Operations

Roles & Responsibilities

Lead and oversee multi-outlet F&B operations, ensuring profitability, operational excellence, and brand consistency across all locations

Develop, standardize and continuously improve SOPs across kitchen operations, service delivery, and supply chain systems

Drive revenue growth through strategic planning, market positioning, and customer experience optimization

Take full ownership of financial performance, including budgeting, cost control, and P&L management

Design and implement scalable operational frameworks to support business expansion and brand growth

Oversee manpower strategy, including workforce planning, capability development, and leadership succession

Analyze business performance metrics and lead data-driven decision-making for continuous improvement

Requirements

Bachelor’s Degree in Business, Hospitality, F&B, Management or related disciplines

Minimum 8 years of progressive experience in F&B operations, including multi-outlet management

Proven track record in managing high-volume or multi-outlet restaurant operations with revenue accountability

Strong financial acumen with hands-on experience in P&L management and cost optimization

Experience in building SOP frameworks and scaling F&B operations across multiple locations

Demonstrated leadership in managing teams of 20+ staff, including training and performance development

Strong analytical and strategic thinking capabilities

Familiarity with Singapore F&B regulatory environment is preferred

Job Summary

Lead and manage daily operations of a food and beverage central kitchen, ensuring compliance with risk management, cost control, quality standards, and staff performance. Drive product innovation, process improvements, and cross-department coordination to support business growth.

Responsibilities

• Manage daily operations in the Central Kitchen to ensure efficient workflow and production continuity
• Draft and enforce compliance with Central Kitchen Risk Management policies and assessments to maintain safety standards
• Develop and improve Standard Operating Procedures (SOPs) for new products to enhance quality and consistency
• Liaise effectively with Outlets and relevant departments to coordinate operational activities and resolve issues
• Monitor and control costs, production output, and quality to meet business targets and standards
• Conduct daily roll calls to communicate priorities and align team efforts
• Coordinate overseas work and internship programs to support talent development and operational needs
• Supervise shift scheduling to optimize workforce allocation and coverage
• Train and educate supervisors and staff to improve skills and operational performance
• Set clear goals for staff and monitor their fulfillment to drive accountability and productivity
• Manage recruitment processes to attract and select qualified candidates for operational roles
• Oversee production preparation activities for new store openings to ensure readiness and quality
• Schedule and conduct hygiene inspections and cleaning to maintain food safety and cleanliness
• Maintain accurate documentation and filing systems for operational records and compliance
• Manage ordering processes for outlets and suppliers to ensure timely and accurate inventory supply
• Brainstorm and implement solutions to reduce manpower needs, simplify processes, and maximize production efficiency
• Prepare and arrange product tastings for the Management Team to support product development decisions
• Monitor warehouse inventory levels to prevent shortages and overstocking
• Facilitate smooth transitions across departments by projecting efficient processes and communication
• Conduct research and development for new products and flavors to drive innovation and market relevance
• Monitor and manage labor and food costs to optimize profitability and resource utilization

Preferred competencies and qualifications

• Experience managing an ISO / HACCP certified central kitchen
• Food Safety and Hygiene Level 3 and Level 4 certifications
• Bizsafe certifications
• Minimum 10 years of experience managing a food and beverage manufacturing central kitchen
• Consideration for Senior Operations Manager role for more experienced applicants

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

WhatsApp resume @ +65 8838 7279.

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

Interested parties, please WhatsApp your updated resume to +65 8838 7279.

Japanese Restaurant Operations Manager

Mukai Japanese Kaisendon

Overview 

Reporting to the Senior Manager, Inpatient Operations, the Senior Executive (SE) / Assistant Manager (AM) / Senior Assistant Manager (SAM) will assist in the management of assigned clinical and/or patient services in the hospital and/or project management role for ward infrastructure and/or building improvement projects. S/he will be responsible for key departmental and/or service performance areas, such as customer service, operational excellence and resource utilisation.

Job Responsibilities

Leadership and Strategic Planning

• Participate in the development of AH strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Alexandra Campus Redevelopment project.

Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure:adequate planning of project phases and bed closures to minimize disruption to inpatient operations, user requirements are adequately captured in project specifications,site works are carried out in compliance to hospital standards e.g. infection control,projects are completed on time and within budget. 
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant NUHS Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Requirements

• Qualification Required and Area of Discipline
• Recognised Degree in any discipline
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• Healthcare experience will be advantageous.
• Min two years working experience for Assistant Manager and above.
• Strong analytical, organisational, coordination, interpersonal and communication (written & verbal) skills
• Proficient in MS applications e.g. Microsoft Word / Excel / Powerpoint
• Project management skills and experience
• Practical knowledge of hospital operations preferred
• Positive, pro-active, motivated with “can-do” attitude
• Ability to multi-task and work independently and as a team
• Service oriented and customer focused 
• Fresh graduates are welcome to apply.

Are you a strategic healthcare operations professional with a passion for driving service excellence, operational efficiency, and patient-centric care? Join a dynamic healthcare environment where you will play a key role in leading teams, optimizing workflows, and delivering impactful healthcare services.

Key Responsibilities

• Lead and oversee daily healthcare operations, ensuring smooth delivery of patient access, pre-registration, scheduling, referral coordination, and administrative services.
• Drive operational excellence by implementing process improvements that enhance patient experience, service quality, and organizational performance.
• Partner closely with clinical, nursing, administrative, and leadership teams to streamline workflows and improve cross-functional collaboration.
• Manage and develop high-performing teams, including managers, supervisors, team leaders, and frontline staff.
• Monitor workforce planning, staffing requirements, and resource allocation to support service demands and operational objectives.
• Champion patient-focused initiatives while maintaining compliance with healthcare regulations, policies, and quality standards.
• Lead strategic projects related to patient access, revenue cycle operations, service expansion, and healthcare transformation initiatives.
• Analyze operational performance metrics, identify improvement opportunities, and develop actionable business strategies.
• Support financial stewardship through effective resource management, budgeting considerations, and operational planning.
• Handle service recovery matters and resolve operational challenges with professionalism and a solutions-oriented approach.
• Facilitate change management initiatives and foster a culture of continuous improvement, innovation, and service excellence.

Requirements

• Degree in any discipline from a recognized institution.
• At least 5 years of healthcare operations, clinical operations, patient access, revenue cycle, or related healthcare management experience.
• Proven experience leading and developing teams in a healthcare environment.
• Strong stakeholder management and communication skills with the ability to engage across all levels of an organization.
• Demonstrated ability to drive operational improvements, manage projects, and implement change initiatives.
• Analytical, resourceful, and capable of making sound business decisions in a fast-paced environment.
• Experience in patient access, healthcare administration, clinic operations, or hospital operations will be highly advantageous.

Why Apply?

• Opportunity to lead impactful healthcare operations initiatives.
• Exposure to large-scale healthcare projects and organizational transformation.
• Collaborative and professional working environment.
• Career growth and leadership development opportunities.

Interested applicants are invited to submit their updated resume to leonleong@recruitexpress.com.sg with the subject header:

"Healthcare Operations Manager"

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

High school graduate or equivalent work experience (some roles may require a bachelor's degree)

- Minimum 3 years of supervisory experience (depending on the industry and role)

- Excellent problem-solving, decision-making, and communication skills

- Strong leadership and interpersonal skills

- Ability to adapt to changing situations and environments

- Proficiency in Microsoft Office and other relevant software applications

*Industry-specific Requirements:*

- In the industry, Assistant Managers may need to work flexible hours, including evenings and weekends

- In IT, Assistant Managers may require experience with Windows Server, Active Directory, and network switches

- In finance, Assistant Managers may need to have a diploma in finance or accounting with relevant experience

Job Description:

• Lead and oversee the seamless day-to-day operations of all Food & Beverage outlets including Racines, 1864, Whisky Lounge and in-room dining.
• Drive guest satisfaction, loyalty and brand reputation by delivering memorable dining experiences through personalized service, strong guest engagement and meticulous attention to detail.
• Evaluate changes in guest needs, the guest mix and competitive set in order to recommend and action appropriate product/service and operational changes as necessary.
• Ensure that brand standards, including sustainability initiatives, are maintained.
• Recruit, mentor, coach and develop high-performing teams through structured training, succession planning, performance management, and employee engagement initiatives that foster a positive service culture.
• Coordinate and communicate with all other departments as required to ensure smooth operations, high levels of guest and employee satisfaction and the most effective use of resources.
• Take a proactive and innovative approach to operations in order to maintain market competitiveness and exceptional financial performance.
• Work with the Marketing team to develop creative and effective promotions and to drive their implementation in a timely manner.
• Develop beverage menus for all areas and work with the Executive Chef to develop dining menus.
• Prepare monthly forecasts for restaurant, room service and bar, review daily and monthly financial result and take any required actions.

Job Requirements:

• Minimum 3 -5 years of experience in a similar role, preferably in a Five-star luxury setting.
• A strong understanding of the overall hotel business with the ability to study, analyse and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Proven experience in meeting budget and forecast for all costs, including payroll and other expenses.
• Experience in managing and developing a team, including performance management, performance reviews, disciplinary procedures, creating learning and development plans, coaching etc.
• Has a good understanding of luxury guest expectations and desire to meet these expectations.
• Project professional image at all times through personal presentation / interpersonal skills.
• Has awareness of industry trends in service, product and presentation. A passion for food, wine and the culinary arts that is knowledgeable and effusive.
• Aptitude for developing promotions and marketing.

The Senior Logistics & Operations Development Manager will play a key role in supporting the operational development and market growth of the company’s logistics and technical-related service offerings.

This position requires a highly experienced individual capable of managing operational logistics frameworks while supporting business development and marketing initiatives in a startup environment.

Key responsibilities include:

• Develop and implement operational frameworks for logistics and fulfilment activities.

• Support business development initiatives through operational planning and logistics capability development.

• Assist in operational marketing initiatives related to logistics and service deployment.

• Coordinate operational resources for logistics operations including fulfilment, sorting, delivery, and distribution activities.

• Support engineering-related business opportunities by bridging technical understanding with operational logistics execution.

• Work closely with management to identify opportunities for operational expansion and service deployment.

• Establish operational SOPs and systems to support scalable logistics operations.

• Liaise with vendors, operational partners, and stakeholders to ensure smooth deployment of logistics activities.

• Support startup growth initiatives including new service rollout and operational structuring.
  

  Preferred Competencies

  Logistics operations development

  Fulfilment & distribution planning

  Operational marketing support

  Technical business development

  Startup operations scaling

  Process design & SOP implementation

• Opportunities for Professional Development 
• Reputable Organisation
• Competitive Remuneration Package

As a Hospitality Operations Manager, you will be responsible for the following duties: 

• Oversee daily operations across assigned hospitality and accommodation properties.

• Lead cross-functional teams to deliver exceptional guest experiences.

• Maintain operational excellence and service quality standards.

• Manage manpower planning, performance, and staff development.

• Drive operational efficiency and continuous improvement initiatives.

• Ensure properties are well-maintained and operationally ready.

• Coordinate with vendors and service partners to support operations.

• Ensure compliance with safety, regulatory, and company requirements.

• Monitor operational KPIs and prepare management reports.

• Support property openings, inspections, and other strategic initiatives.

Requirements: 

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, Tourism or related field.

• At least 5 years of hospitality operations experience.

• At least 2–3 years in a supervisory or management position.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG
 
We regret to inform that only shortlisted candidates will be notified.
 
ALLIED SEARCH PTE. LTD.
EA LICENSE :        19C9777

Job Summary

The F&B Ops Manager is responsible for overseeing, supervising, and coordinating the entire Food & Beverage Operations Section and its personnel. The incumbent is accountable for revenue, budgeting, implementing a creative promotional calendar, food and service quality, cost control, labour cost, productivity, and meeting all government regulations. The F&B Ops Manager will work with the Executive Chef on all matters relating to culinary activities, including development of recipes, menu planning, standardizing food production to ensure consistent quality standards, pricing, and efficiency.

Responsibilities

• Lead the financial management of all F&B outlets including banquet operations to achieve annual revenue and profitability targets
• Analyze restaurant sales data and develop actionable plans to optimize sales levels and profitability
• Design and execute marketing activities such as promotional events and discount schemes to drive customer engagement and revenue growth
• Prepare and present monthly reports on staffing, food control, liquor costs, and sales performance to inform decision-making
• Collaborate with the Executive Chef to plan and coordinate menus that balance quality, cost, and customer preferences
• Establish and manage budgets and forecasts aligned with General Manager objectives to control operational costs and maximize profit
• Oversee food and beverage pricing strategies, event planning, supplier solicitation, and sponsorship acquisition to enhance promotional effectiveness
• Monitor and control labour costs including overtime and part-time staffing in relation to revenue fluctuations
• Identify and capitalize on revenue opportunities to increase profit margins
• Review monthly financial statements and monitor budget adherence to ensure efficient operations and cost control
• Manage inventory levels by ensuring adequate stock supplies and initiating requisitions as necessary
• Ensure smooth daily operations of all restaurants and banquet events, maintaining high standards of service and quality
• Develop and implement service standards and procedures consistent with the Club’s culture to enhance member experience
• Manage and provide constructive feedback to staff to improve retention and productivity
• Respond promptly and professionally to customer complaints to maintain high satisfaction levels
• Enforce Club uniform standards among all employees to uphold brand image
• Maintain rigorous quality control, hygiene, and health and safety standards in compliance with relevant authority regulations
• Supervise and motivate service staff to optimize resource and manpower utilization
• Conduct interviews and select suitable service operations staff to build a competent team
• Design and deliver staff training programs in collaboration with management to ensure operational excellence
• Foster a positive and inclusive work environment within F&B service operations
• Partner with HR on staff development initiatives including On-the-Job Training and job rotation programs
• Evaluate employee performance and provide recommendations for promotions and salary reviews
• Manage and resolve staff grievances and disciplinary matters in coordination with HR
• Serve as a role model by demonstrating teamwork, attention to detail, quality control, and professional interactions with Members and team members
• Ensure fair and consistent treatment of employees and equitable opportunities for advancement
• Build strong rapport with Members and gather feedback through regular surveys to maximize satisfaction with food and service quality
• Support Members’ event needs by offering suggestions and coordinating preparations for special occasions such as birthdays and weddings
• Collaborate with Banquet Operations to oversee special events and ensure seamless execution
• Initiate reviews and updates of service policies and procedures in consultation with the Restaurant Manager
• Address Members’ concerns and problems promptly and professionally
• Perform any other duties as required by Senior Management