Total 2 Manager information analyst job vacancies in F&B / Tourism / Hospitality category in The Philippines

Job Summary

We are seeking a highly organized and technology-driven Information Systems & Operations Manager to oversee and optimize our restaurant group's business operations. The successful candidate will be responsible for managing IT systems, accounting operations, HR administration, website and digital marketing activities, business reporting, and process improvements across the organization.

This role is ideal for a proactive individual who can bridge technology and business operations while ensuring efficient day-to-day management of administrative functions.

Key Responsibilities

Information Systems & Technology

• Manage and maintain company IT infrastructure, including computers, printers, networking equipment, internet connectivity, and cloud services.
• Administer POS systems, online ordering platforms, reservation systems, and delivery partner integrations.
• Manage company websites and ensure content accuracy, uptime, security, and performance.
• Coordinate software implementations, upgrades, and troubleshooting.
• Manage data backups, cybersecurity measures, and access controls.
• Identify and implement automation opportunities to improve operational efficiency.

Accounting & Finance Operations

• Supervise accounting staff and data entry personnel.
• Ensure timely and accurate recording of financial transactions.
• Monitor accounts payable, accounts receivable, and bank reconciliations.
• Coordinate with external accountants, auditors, banks, and government agencies.
• Generate management reports and financial summaries.
• Assist management in budgeting and cost-control initiatives.

Human Resource Operations

• Oversee employee records and HR documentation.
• Coordinate payroll preparation and attendance records.
• Monitor leave, medical certificates, and staff documentation.
• Support recruitment, onboarding, and employee administration.
• Ensure compliance with employment regulations and company policies.
• Assist with work pass and regulatory documentation where required.

Website & Digital Marketing

• Manage company websites and online presence.
• Coordinate website updates, promotions, menus, and content changes.
• Manage social media platforms including Facebook, Instagram, TikTok, and Google Business Profile.
• Monitor online reviews and customer feedback.
• Track marketing performance and prepare monthly reports.
• Coordinate digital advertising campaigns and promotional activities.

Operations & Reporting

• Prepare operational and management reports.
• Monitor business KPIs and recommend improvements.
• Develop and maintain SOPs and documentation.
• Support management with strategic projects and process improvements.
• Liaise with vendors, service providers, and external consultants.

Requirements

Experience

• Minimum 5 years of experience in IT, systems administration, operations management, accounting administration, or related functions.
• Experience in F&B, hospitality, or retail operations is preferred.
• Experience with accounting software such as Tally, Xero, QuickBooks, or similar systems.
• Experience managing websites and social media platforms.

Technical Skills

• Strong knowledge of Microsoft Office and Google Workspace.
• Understanding of networking, hardware, software, and cloud services.
• Familiarity with website management platforms.
• Ability to analyze data and prepare reports.
• Knowledge of digital marketing tools is an advantage.

Personal Attributes

• Strong leadership and organizational skills.
• Excellent problem-solving abilities.
• Ability to manage multiple responsibilities simultaneously.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.

We are seeking a hands-on and mission-driven Manager,Digital & Information Technology to lead and manage FFTH’sIT and digital ecosystem.

This role is responsible for ensuring reliable, secure, and efficient technology infrastructure and systems that support operations, fundraising, and outreach.The successful candidate will drive digital transformation initiatives, enhance system capabilities, and support data-driven decision-making across the organization.

Key Responsibilities

1.IT Infrastructure & Systems

• Oversee and maintain IT infrastructure, including networks, servers, hardware, peripherals, and cloud services.
• Ensure high system availability, performance, and scalability across all platforms.
• Manage IT inventory, procurement, and lifecycle of equipment.
• Administer and support physical access control systems across office, warehouse, and Community Shop locations.
• Manage telco services, including broadband, SIP phone systems, and mobile lines.
• Serve as System Administrator for organizational systems and platforms.
• Manage IT vendors, service providers, and support contracts.

2.Applications & Digital Platforms

• Administer, optimize, and maintain key systems (e.g. CRM, donation platforms, internal systems)
• Oversee and manage the organization’s website (e.g. Web flow), ensuring functionality, updates, and user experience.
• Support and implement digital initiatives to improve operational efficiency and stakeholder engagement.
• Maintain and enhance existing digital systems, working closely with external vendors.
• Evaluate and implement new technologies, including AI tools, to support organizational growth.

3.Payments & Fundraising Technology

• Manage and ensure reliability of donation platforms and payment gateways.
• Oversee end-to-end e-commerce and digital payment flows.
• Partner with fundraising and finance teams to enhance digital giving capabilities.

4.Data, Analytics & Governance

• Supervise and support the Data Analyst in delivering insights, dashboards, and reports.
• Ensure proper data management, governance, integrity, and system integration.
• Support data-driven decision-making across departments.

5.Cybersecurity, Compliance & Risk

• Implement and maintain IT security policies, controls, and best practices.
• Act as the organization’s Data Protection Officer (DPO), ensuring compliance with PDPA.
• Monitor, detect, and respond to cybersecurity risks and incidents.
• Promote digital security awareness and training across staff.

6.Digital Projects & Transformation

• Lead and manage digital and IT-related projects in collaboration with internal stakeholders and external vendors.
• Identify and apply for relevant government grants to support technology initiatives.
• Provide strategic input and execution support for digital transformation efforts.

7.Facilities & Operations Support

• Oversee facilities-related systems and infrastructure in collaboration with operations.
• Support renovation, upgrading, and fit-out projects involving IT and systems setup.
• Ensure office and warehouse environments are equipped with functional technology and infrastructure.
• Serve as Fire Safety Officer (FSO), ensuring compliance with fire safety regulations and emergency preparedness.

8.Community Shop Operations Support

• Support the setup of IT systems, connectivity, and access control for Community Shop locations.
• Assist in the application and setup process for new Community Shop spaces (e.g. MSF applications).

9.Leadership & Stakeholder Management

• Manage, mentor, and develop one direct report.
• Partner with internal stakeholders to understand business needs and deliver effective IT solutions.
• Balance strategic planning with hands-on operational execution.

Required Qualifications

• Bachelor’sdegree in information technology, Computer Science, or related field.
• 5–8years of relevant IT experience, preferably in a managerial or lead role.
• Proven experience managing IT infrastructure, systems, and vendors.
• Familiarity with CRM systems (e.g. Salesforce), ERP systems (e.g. Odoo), and web platforms(e.g. Web flow).
• Understandingof cybersecurity principles and data protection practices (PDPA).
• Experiencewith digital payment systems and platforms is an advantage.
• Strongproblem-solving, project management, and analytical skills.