Total 3 Junior Executive customer experience manager job vacancies in F&B / Tourism / Hospitality category in The Philippines

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Benefits

The Delivery & Customer Service Assistant supports daily delivery operations while ensuring accurate order fulfilment, proper handling of goods, and positive customer interactions. This role also contributes to collections, basic sales support, and customer service, helping to maintain strong client relationships and smooth operational flow.

Roles & Responsibilities:
• Assist the driver in daily delivery operations, including loading, unloading, and timely delivery of goods to designated locations

• Ensure proper handling, stacking, and transportation of goods to prevent damage, while maintaining cleanliness of the vehicle and work area

• Check and verify goods against delivery orders and invoices, ensuring accuracy and obtaining customer acknowledgement upon delivery

• Receive and handle cash and cheque payments from customers, ensuring accuracy, proper documentation, and adherence to company procedures

• Communicate professionally with customers during deliveries, respond to enquiries, and handle complaints appropriately, escalating issues when necessary

• Support basic sales activities by taking customer orders during delivery and identifying opportunities to promote products or encourage repeat business

Requirements:
• Safe loading, unloading, and handling of goods (including items up to 20kg)

• Proper stacking and securing of goods to prevent damage during transportation

• Ability to read and interpret delivery orders, invoices, and basic documentation (English and Mandarin)

• Verification of goods against delivery orders and identification of discrepancies

• Basic cash and cheque handling, including accurate collection and documentation

• Familiarity with delivery routes and use of navigation tools (e.g. Google Maps)

• Time management and coordination of delivery schedules to ensure timely completion

• Customer service communication skills, including handling enquiries and basic complaint management

• Basic sales support skills, including order-taking and product promotion during delivery

• Understanding of workplace safety practices and manual handling techniques

• Ability to maintain cleanliness and organisation of vehicle and work environment

• Teamwork and communication skills to support coordination with driver and operations team

Job Responsibilities:

Culinary Operations & Support:

• Assist the Chef in overseeing daily kitchen operations, including food preparation, service execution, and quality assurance.

• Support menu planning initiatives and ensure proper implementation of recipes and standards.

• Ensure consistency in food quality, taste, and presentation across all service periods.

Team Supervision & Development:

• Supervise, coach, and motivate kitchen team members to maintain high performance standards.

• Monitor the progress and development of cooks and provide guidance where necessary.

• Foster teamwork and promote a positive and professional kitchen environment.

Food Cost & Inventory Control

• Support inventory management and stock control processes to minimise wastage.

• Assist in monitoring food costs and ensuring efficient utilisation of resources.

Food Safety, Hygiene & Compliance:

• Ensure compliance with hygiene, HACCP, and workplace safety standards.

• Enforce kitchen operating procedures and sanitation guidelines.

• Maintain a safe, clean, and organised kitchen environment at all times.

Guest Satisfaction & Service Excellence:

• Contribute to delivering outstanding guest satisfaction through effective leadership and consistent culinary execution.

Job Requirements:

• Certificate in Culinary Skills, GCE ‘O’ Level, or equivalent professional qualification.

• Minimum 4 years of culinary experience. Japanese Cuisine experience in a hotel/QSR environment will be an added advantage

• Prior supervisory experience is preferred.

• Proficient in Microsoft Office applications.

• Knowledge of HACCP.

• Good interpersonal, communication, and supervisory skills.

• Strong leadership and team supervision capabilities.

• Good operational planning and organisational skills.

• Sound understanding of food cost control and inventory management.

• Strong problem-solving and decision-making abilities.

• Ability to work effectively in a fast-paced, high-pressure environment.

• Able to perform shift work, and willing to work during weekends/public holidays.