Total 2 technical support job vacancies in Finance / Banking / Insurance category in The Philippines

Job Responsibilities

• Responsible to monitor and manage clients' Loan and Fixed Deposit maturity date, as well as Foreign Exchange transactions.

• Initiating loan utilization request, reviewing loan documents to ensure compliance with credit and agreement conditions, & cooperating with Treasury team, Loan Operation team as well as other stakeholders.

• Promote cross selling bank's product via tele-marketing calls such as Time Deposit and Foreign Exchange, and actively involved in department's marketing campaign together with Relationship Manager.

Job Requirements

• Be able to work closely with internal stakeholders to ensure smooth operations and transactions.

• Be able to work in a fast paced environment, understand customer's requirements in a short period of time and present solutions that meet their needs.

• Keen attention to details for ensuring accuracy and compliance in processing transactions.

• Good communication and people skills required for interacting well with clients and colleagues.

• Prior experience in Treasury/Loan Operations will be advantageous.

Responsibilities

Accounts Receivable Operations

• Assist in billing
• Receipting, and processing of refunds
• Maintain accurate financial records
• Perform reconciliations and follow up on outstanding matters, debts, in accordance with finance procedures.

Requirements

• Minimum Diploma holders.
• Relevant working experience in customer service, financial services, or an operations role.
• Prior experience handling high-volume phone or email enquiries is an advantage.
• Prior experience with accounts receivable, billing, or debtor management is preferred.
• Proficient in Microsoft Office applications, in particular Microsoft Excel.
• Familiarity with ERP systems such as SAP is an advantage.
• Familiarity with Zendesk or similar customer enquiry ticketing systems is an advantage.